Help desk analyst jobs in Elkhart, IN

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

Job Goal(s): The overall job goal of the IT Support Specialist I is to serve as a team player for technical support of staff and service functions. Responsible for installation of computer equipment, software and client network software; troubleshooting and repair of computer hardware, support for repair of media and telecommunications equipment, and support for Microsoft network management. Maintain a high standard of customer service philosophy and responsiveness to staff computer needs. Minimum Qualifications: Education: Associate's degree in a computer-related discipline or related field required. Extensive technical experience related to the area of assignment may be considered as a substitute for the degree requirement. Work Experience: Two years of computer technical support experience and experience with a wide range of electronic media technologies. Skills: Require extensive knowledge and skill level for installation, maintenance and repair of current personal computer hardware, operating systems, network connections and software Possess excellent communication skills and the ability to interact effectively with both technical and non-technical personnel Possess demonstrated leadership skills Essential Job Functions: Demonstrate excellent customer-focused attitude and service skills. Serve as a team player for technical support staff and service functions. Set up and install new computer systems, including hardware, client network software and application software. Diagnose computer, network and data communications malfunctions; perform maintenance and repairs on computer hardware and peripherals. Perform on-site maintenance and repair services on computer, media and telecommunications hardware and peripherals. Perform problem analysis to resolve system hardware and application issues. Perform diagnosis of problems, providing solutions within area of responsibility, and/or through consultation with the District Technology Coordinator; and coordinate implementation of fixes and enhancements. Provide backup for other team members, as required. Create and maintain all appropriate system documentation. Maintain inventory of computer technology-related equipment, supplies and parts. Maintain appropriate records of equipment repairs and costs. Work cooperatively with other technical support staff to perform the above duties. Communicate appropriately and effectively with District Technology Coordinator, co-workers, District staff and public. Perform other related duties as assigned by the District Technology Coordinator Regular and reliable, in person attendance Valid driver's license required. Terms of Employment: As per master agreement and provisions established by the Van Buren Board of Education. This posting and our online application can be found on the Van Buren ISD's website at ************* under Employment. If you do not have access to a computer with internet access, you may use a computer at VBISD by calling ************. Position is open until filled. In-house staff must fill out the online internal application.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

As a Technical Support Specialist I, you will play a vital role in delivering exceptional technical support to our clients. Acting as both the first point of contact and a problem solver, you will assess and address client inquiries efficiently, providing technical assistance, troubleshooting issues, and escalating complex cases when necessary. Your responsibilities will include remote troubleshooting, incident management, proactive maintenance, and ensuring effective communication between clients and our company. Essential Duties & Responsibilities: Client Support & Coordination: Serve as the first point of contact for clients seeking technical support via phone, email, and web platform Assess client needs quickly and efficiently, providing immediate resolutions when possible or routing to the appropriate technician Create, track, and manage service tickets using a service desk ticketing system Maintain service level agreements (SLAs) by tracking engagement and ensuring timely responses Follow up with clients to confirm issue resolution and track service delivery success Technical Support & Troubleshooting: Deliver technical support across multiple clients, understanding diverse IT environments Utilize remote desktop tools and troubleshooting techniques to diagnose and resolve issues efficiently Perform quick service tasks (e.g., password resets, filtering rule changes) with appropriate training Install, configure, and upgrade software and hardware components Provide proactive maintenance, monitoring systems to prevent potential issues Maintain and support client technology assets, including servers, clients, printers, wireless hardware, and network infrastructure Incident & Service Management: Log, categorize, prioritize, and diagnose incidents while providing workarounds when necessary Escalate complex technical issues to higher-tier support teams Track progress between service teams to ensure quality and timely follow-ups Process service and change requests for new users, terminated users, and organizational changes Training & Communication: Maintain accurate documentation of incidents, problems, and resolutions Assist in developing technical standards and workflows Train end-users and prepare training materials on hardware and software usage Provide guidance to clients on new systems, software, and IT best practices Preferred Skills: Experience in a help desk, service desk, or technical support role; MSP experience preferred Strong knowledge of systems, software, and hardware troubleshooting Familiarity with Active Directory and ticketing systems IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus Strong customer service and troubleshooting skills Ability to communicate effectively, both verbal and written, with diverse individuals at all levels Resourceful, self-starter, and productive in a fast-paced, entrepreneurial environment Inquisitive mindset with a passion for learning and applying new technologies Additional Requirements: Must possess a valid driver's license and have reliable transportation, as travel to client sites may be required Must be able to lift up to 50 lbs. as needed for hardware installations What's in it for You? Opportunity to work with a rapidly expanding tech company in the booming fields of IT and Analytics / AI, alongside some of the brightest in the industry Opportunity to work with cutting-edge technology in an engaging, fun environment Opportunity to be a part of a local company committed to making a difference in our community Free snacks and an unlimited supply of coffee Social events such as happy hours, game nights, holiday parties, ice cream sundae bars, fancy coffee carts, company softball team, company bowling team, etc. Competitive salary and benefits package including health, vision, dental, and life insurance

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

About HECO: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. We serve customers across a wide range of industries, including: power generation, steel and other metals, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate, cement, mining, and original equipment manufacturers (OEMs), and other manufacturing. At HECO, we pride ourselves on having the Right People in the Right Seats. If these core values describe with you, then HECO might be the right next step in your career! Role Summary: Tech support will be involved in a variety of projects across operational locations. This may include job site projects or in-shop projects. This includes “hands-on” basic engineering, problem solving, decision, implementation driven project or job-related work. Specification review, site walk downs and operational technical support to our sales personnel. Key Responsibilities and Expectations: Technical Support to all repair operations & locations and their clients as required. Acceptable repair methods, technical reporting, electrical and mechanical testing methods, electric motor engineering & design., both mechanical and electrical Technical support to all EMS operations, including clients related issues. This includes performing vendor reviews and audits, managing specifications, work scope reviews, as well as daily troubleshooting and guidance. Perform root cause of failure analysis and reporting, for standard issues and warranty evaluations for review and response by operations across various locations. Perform project management on large projects if required. Interface with corporate IT/QC personnel to update customer exception reports or specification changes. Support corporate initiatives at major accounts by relating our technical expertise and solution driven responses to generate new opportunities. Working closely with given location Operations Managers. To transfer the proper documentation, inspection reports, work scopes, time frames and customer requests to support timely and correct quotations. Interface with sales and our customers to evaluate and collect the proper details for quoting and problem resolution. Qualifications and Competencies: 5+ years experience in electric motor repair, maintenance, testing, application or design engineering. Preferably in a motor repair facility. Technical sales experience in Electrical or Mechanical Engineered products. Product application or related technology field. Substantial experience working with DC & AC motors. Experience with high voltage 6.9KV+ is a plus. Willingness to “get dirty” and be on job walk downs and on- site inspection including possibly being part of a working crew collecting the required data for work scope and quoting purposes. Interface and deal with customers in extraneous situations with logic and common sense. Defuses and control the situation to support operations and the best long-term solution for the customer not just the quick solution. Must be willing to travel to other HECO locations and customer locations, as required when situations arise.. This is expected to be less than 25%-30% of the time, daily travel would be expected regularly. Physical Requirements: Ability to lift, push, pull, carry items up to 50 lbs. in weight. Ability to stand, stoop, kneel, and bend for various periods of time. Ability to perform manual labor required to collect data, measurements or inspection. Ability to work in demanding physical and inclement weather conditions in various plant and factory environments that can be physical and inhospitable at times. Benefits: Paid Time Off 401k Employer Match On-the-job Training Medical, Dental and Vision plans And more! Pay Range HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education. Relocation Relocation assistance is available. If you are the right person right fit and want to be here, we'll make it happen. Reports to: The technical support interface reports to the Vice President of Operations. HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background investigation. Our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Overview The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment. The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager. Responsibilities Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices Qualifications Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices

Job Description Ready to join a mission-driven team where your tech skills truly make an impact? At the Congregation of Holy Cross, US Province, we're not just about technology-we're about purpose. If you're looking for a role where you're valued, appreciated, and part of something bigger, this is your sign to apply! We want you to step into a role where your technical skills truly make a difference as our full-time Technical Support Specialist - Help Desk Operative, based at the beautiful Moreau Seminary in Notre Dame, IN. Enjoy a competitive hourly wage of $20-$25, based on your experience and education, while working a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM. This is your opportunity to become part of a supportive team, grow your expertise, and help others every day in an environment that values your contributions. Your Day-to-Day: While working as our Technical Support Specialist - Help Desk Operative, you can expect to: Respond to help desk requests and provide hands-on IT support Set up and configure new computers, hardware, and software. Troubleshoot technical issues to keep systems running smoothly. Manage user access, permissions, and security protocols. Maintain organized IT inventory and assist with technology upgrades. Ideal Candidate: 1+ years of customer service experience 1+ years of IT-related experience High school diploma or GED (Minimum education required) Associate degree in an IT-related field preferred IT certifications (such as CompTIA A+) are a plus Are you the Technical Support Specialist - Help Desk Operative we've been looking for? If so, APPLY TODAY-you won't regret it! ABOUT OUR TEAM: The Congregation of Holy Cross is a distinguished community of Catholic and apostolic priests and brothers dedicated to education, parish support, and mission service. Our work uplifts the underprivileged and creates lasting impact. When you join us, you'll find exceptional benefits, professional growth opportunities, and a culture that values work-life balance. Be part of a mission that matters-your skills can help us make a difference! THE BENEFITS WE OFFER: Medical plans (PPO & HDHP) Dental Vision Employer HSA contribution 403(b) and pension Employer-covered short-term and long-term disability Free life insurance Free counseling through EAP service Paid time off (PTO) and paid holidays Employee events throughout the year APPLY TODAY TO BECOME OUR TECHNICAL SUPPORT SPECIALIST - HELP DESK OPERATIVE! Don't wait-apply now with our quick, initial application and start making an impact today! Job Posted by ApplicantPro

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

Job DescriptionSalary: Ready to Elevate Your Career? Join SpiTrex CTE! At CTE, we offer more than just a jobwe provide an environment where you can push boundaries, fuel your curiosity, and advance your career. We are committed to supporting your growth with unique programs designed to help you do your best work while maintaining a healthy work-life balance. Heres 5 ways that CTE makes a difference: Training/Career Development Bamboos Path Track and WorkForge Learning Management System offer education for advancement when and where needed. Work/Life Harmony with Flextime Have an appointment or emergency pop up and you dont want to use your PTO? No worries! Use Time Off without Pay option of up to 3 hours and then make up missed time during the week. CTE Perks Whether its Donut Friday, lower cost vending, monthly events, food trucks, book reading incentives called CTE Reads, or FriYAY FridaysCTE strives to maintain a positive culture and support our employees. CTE Incentives Employee referrals, 401(k) with 50% company match (up to 10% contribution), bonusesbut thats just the beginning! What if we told you theres more? We believe in keeping some surprises for your imagination. Get ready for a journey that goes beyond expectation! Health Benefits CTE provides vision, life insurance, and short-term disability insurance at NO COST to our employees. Medical and dental insurance with HSA is offeredfirst of the month after hire. There is also a no-cost medical option through Schumacher Family Medicine. Essential Functions: Pulling and moving material Monitoring tool crib as needed Issuing out and receiving in items (tooling, gaging, fixtures etc.) Setting tools and retrieving gages Cutting blank profiles of material as needed Following GDP as required Cross train on multiple work centers Other work-related tasks as assigned Good housekeeping Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements

ITS CLIENT SERVICES - Technical Support Specialist II Job Classification The Technology Support Specialist II is part of a team responsible for providing comprehensive, multi-tiered IT support for Andrews University employee and student computing devices, including department-wide and institutional-wide systems. This role is responsible for diagnosing and resolving hardware, software, and connectivity problems while supporting device lifecycle management, endpoint security, and project execution. Collaborates closely with fellow IT staff and helps mentor junior support personnel and student workers. Qualifications summary See qualifications in the full position description. Must be a Seventh-day Adventist in good and regular standing. Duties and responsibilities Advanced Technical & Endpoint Support * Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner * Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues * Document and track incidents and service requests utilizing enterprise service management platform * Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices * Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects * Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices * Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications * Utilize deployment and imaging tools to facilitate workstation installations * May be required to participate in implementation of discipline-specific, third-party applications * May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software * Facilitate backups and implement disaster recovery procedures Project & Team Collaboration * Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives * Provide technical support for events, labs, and university-wide programs requiring specialized setup * Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents * May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency * Perform other duties as assigned by Client Services management User Experience, Service Quality & Interpersonal Skills * Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs) * Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude * Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends * Ability to identify end user requirements for computing hardware and software * Ability to work effectively with a wide range of constituencies in a diverse community * Ability to work independently under minimal or no supervision * Problem ownership from start to finish Mentorship & Documentation * Collaborate with team members in a professional and collegial manner * Guide and mentor student workers * Contribute to and maintain internal documentation, troubleshooting guides, and end user support materials * Help ensure consistent knowledge transfer across the Client Services team Supervisory responsibilities N/A Qualifications Minimum Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience * 2-4 years of experience in technical support or a related IT role * Strong working knowledge of Windows , mac OS, enterprise productivity tools (Microsoft 365, Google, Zoom), basic TCP/IP networking concepts and 802.1x wireless protocols; knowledge of Linux a plus * Demonstrated ability to troubleshoot and resolve moderate to complex technical issues on various software platforms including Windows, mac OS, iOS and Android Preferred Qualifications: * Industry certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator * Experience with enterprise ticketing systems (e.g., Freshservice), Active Directory, TCP/IP networking principles and 802.1x wireless protocols; knowledge of Linux a plus * Familiar with software packaging and remote support tools * Familiar with higher education IT environments, including student device support, classroom AV, and academic software Must be a Seventh-day Adventist in good and regular standing. Technical competencies Advanced Technical & Endpoint Support * Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner * Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues * Document and track incidents and service requests utilizing enterprise service management platform * Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices * Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects * Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices * Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications * Utilize deployment and imaging tools to facilitate workstation installations * May be required to participate in implementation of discipline-specific, third-party applications * May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software * Facilitate backups and implement disaster recovery procedures Project & Team Collaboration * Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives * Provide technical support for events, labs, and university-wide programs requiring specialized setup * Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents * May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency * Perform other duties as assigned by Client Services management Interpersonal interactions User Experience, Service Quality & Interpersonal Skills * Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs) * Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude * Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends * Ability to identify end user requirements for computing hardware and software * Ability to work effectively with a wide range of constituencies in a diverse community * Ability to work independently under minimal or no supervision * Problem ownership from start to finish Physical demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment * May include frequent disruptions and frequent changes in work priorities * On-site role with occasional after-hours support during campus events or system upgrades. * Must be able to lift up to 50 lbs. and perform work in classrooms, labs, and wiring closets, including work performed in cramped or awkward positions * May be required to travel within campus locations on short notice

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $19.00/Hour

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026. Skill sets: Familiarity with Windows 10 and 11. Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office) Comfortable swapping computer hardware/peripherals. Basics of installing software/drivers within Windows. Job Description: Our client is upgrading our workstation fleet from Windows 10 to Windows 11. Our client currently has ~5K desktops and laptops that need to be upgraded. Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11. The client will provide training on internal processes such as imaging/software installation. This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment - our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement. This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.

Must Have Technical/Functional Skills * Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services * Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle * Work with vendors to conduct physical asset audit and maintain asset stock rooms * End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) * Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information * Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills * Smart hands support for Server and Network devices * Train the Trainer Roles & Responsibilities * 100% Work from Office (Client location) * Asset inventory management (New Device Asset/Import/Physical Stocking) * PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. * Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) * Accessory Request Fulfillment and Unknown Device Research/Investigation * PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) * Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) * Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) * New Hire onboarding training and orientation * AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Ready to Elevate Your Career? Join SpiTrex CTE! At CTE, we offer more than just a job-we provide an environment where you can push boundaries, fuel your curiosity, and advance your career. We are committed to supporting your growth with unique programs designed to help you do your best work while maintaining a healthy work-life balance. Here's 5 ways that CTE makes a difference: Training/Career Development Bamboo's Path Track and WorkForge Learning Management System offer education for advancement when and where needed. Work/Life Harmony with Flextime Have an appointment or emergency pop up and you don't want to use your PTO? No worries! Use “Time Off without Pay” option of up to 3 hours and then make up missed time during the week. CTE Perks Whether it's Donut Friday, lower cost vending, monthly events, food trucks, book reading incentives called “CTE Reads”, or FriYAY Fridays…CTE strives to maintain a positive culture and support our employees. CTE Incentives Employee referrals, 401(k) with 50% company match (up to 10% contribution), bonuses…but that's just the beginning! What if we told you there's more? We believe in keeping some surprises for your imagination. Get ready for a journey that goes beyond expectation! Health Benefits CTE provides vision, life insurance, and short-term disability insurance at NO COST to our employees. Medical and dental insurance with HSA is offered first of the month after hire. There is also a no-cost medical option through Schumacher Family Medicine. Essential Functions: Pulling and moving material Monitoring tool crib as needed Issuing out and receiving in items (tooling, gaging, fixtures etc.) Setting tools and retrieving gages Cutting blank profiles of material as needed Following GDP as required Cross train on multiple work centers Other work-related tasks as assigned Good housekeeping Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $19.75/Hour