Help desk analyst jobs in Laurel, MD

Job Title: Help Desk Analyst/Project Coordinator Duration: 12 months contract Payrate: $22.60/hour on W2 *****(Need only W2 and Local Candidates in Washington, DC ||| No C2C)***** Job Description: • Provides project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. • Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant. • Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program. • Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings. • In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses. • Bachelor's Degree is required. • At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials. • Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created. • Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline. • Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.

Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of “Xcellence” - fostering trust, collaboration, and innovation while investing in your professional growth and technical development. We're seeking a Systems Administrator / Senior Service Desk Engineer to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. You'll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams. Key Responsibilities: Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus) Configure hardware and set up workstations, laptops, mobile devices, and peripherals Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues Requirements: 3-5+ years hands-on experience in an MSP environment (MSP experience required) Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals; Network+ certification preferred Experience supporting business applications, ideally in construction, engineering, or design sectors Work Environment: Based in Columbia, MD Full onsite during ramp-up, transitioning to hybrid (2-3 days onsite weekly) Occasional onsite client visits Compensation & Benefits: Competitive salary: $60K-$85K Certification reimbursement and paid training programs Bi-annual performance bonuses 100% company-paid health, dental, and vision insurance Generous PTO 401(k) plan with company match

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Key Responsibilities Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and MDM operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. No on-call required during contract (only 2 calls/year expected). Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other MDM platforms. Experience with endpoint management tools.

About the Company Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact. Job Description The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed. What You'll Do: Manage physical access control and badge issuance processes for employees, contractors, and visitors. Support onboarding and offboarding workflows to ensure proper access is granted and removed. Maintain accurate records of access permissions and perform routine audits for compliance and consistency. Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team. Assist with device preparation, inventory tracking, and setup for new team members. Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems. Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams. Required Qualifications: Candidates must possess strong people skills with the ability to create a welcoming and supportive experience. Experience in IT support, facilities operations, security administration, or similar roles. Strong attention to detail and commitment to following security and confidentiality protocols. Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration. Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment. Preferred Qualifications: Experience working in environments where IT and physical security intersect. Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems. Interest in compliance, operational excellence, and continuous improvement. Relevant coursework, certifications, or hands-on experience (not required, but a plus). “Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.” “W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick 􀆟me if required by law in the worked-in state/locality.”

Veteran Firm Seeking Helpdesk Specialists for an Onsite Assignment in Washington, DC My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing. We want to fill Helpdesk Specialists for the OCTO - Office of the Chief Technology Officer in the DC Government. The ideal candidate is a DMV resident with a minimum of 6 years of experience providing second-tier support to end users, servers, or mainframe applications and hardware, along with strong customer service skills and proven expertise in troubleshooting complex software issues. If you're interested, I'll gladly provide more details about the role and further discuss your qualifications. Thanks, Stephen M Hrutka Principal Consultant *************** Executive Summary: HRUCKUS is seeking Helpdesk Specialists for OCTOHelps. OCTOHelps is looking to add to its DCPS Technical Support team. Position Description: The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Position Responsibilities: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Required Qualifications: Providing second-tier support to end users, server, or mainframe apps/hardware Strong Customer Service Skills Expertise in troubleshooting complex software related issues Can demonstrate experience making nontechnical users comfortable with complex technology concepts Desired Qualifications: Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) Diagnosing and resolving end user computer/computer peripherals problems Documenting, tracking, and monitoring end user, server, or hardware problems Minimum Education/ Certification Requirements: Bachelor's degree in IT or related field or equivalent experience The target annual salary is $42,000 - $45,000. Skills Matrix: Bachelor's degree in IT or related field or equivalent experience | Required | 10 years Providing second-tier support to end users, server, or mainframe apps/hardware | Required | 6 years Strong Customer Service Skills | Required | 6 years Expertise in troubleshooting complex software-related issues | Required | 6 years Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 6 years Knowledge of Microsoft Office Suite | Required | 5 years Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) | Highly Desired | 5 years Diagnosing and resolving end-user computer/computer peripherals problems | Highly Desired | 5 years Documenting, tracking, and monitoring end user, server, or hardware problems | Highly Desired | 5 years

Telework US Citizen We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications. Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. CompTIA A+ or ITIL certification preferred 7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations Other Job Specific Skills Technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken). Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required). ITIL (desired not required). Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.

Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program. Qualified candidates will have the following experience and skills: Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products Experience with ServiceNow and/or Remedy for incident and service request management Hands-on experience installing, upgrading, and removing software Advanced experience with Active Directory management and administration Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting Experience with patch management tools such as SCCM Location: Oxon Hill, MD Onsite expectation: Monday-Friday Pay range: $24.00/HR - $28.00/HR If you are interested, please apply here or email an updated copy of your resume to *********************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

MARYLAND GENERAL ASSEMBLY DEPARTMENT OF LEGISLATIVE SERVICES RECRUITMENT NOTICE Technical Support Analyst Information Technology Office (ITO) Office of Operations and Support Services (OOSS) Salary: $58,000 - $70,000 based on experience and qualifications. Application Deadline: December 23, 2025 Team Member Benefits: Click Here to Learn More Principal Duties: Provide technical assistance and support for issues related to computer systems, software, and hardware Perform annual hardware and software upgrades in a team environment and independently Identify technical problems with local area networks and wireless connections Effectively troubleshoot local and network printers Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner. Utilize Help Desk Management Application to track calls, tickets, and inventory Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex Assist with special projects as needed Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required 4 years of experience working on technical support related principal duties listed above may be substituted for education requirement Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications Working knowledge of Microsoft Windows 11 and Microsoft Office 365 CompTIA A+ certification preferred; if not, must complete within one year of hire date Available to work overtime as required to meet legislative deadlines To Apply: Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution. Key Responsibilities Advanced Troubleshooting & Incident Resolution Resolve escalated incidents involving hardware, OS, applications, AV, networking, and identity-related issues Diagnose recurring problems and recommend long-term corrective actions Review routing accuracy, correct mis-assigned tickets, and maintain ticket hygiene Apply triage discipline to ensure fast and accurate resolution Conference Room & AV Support Monitor and maintain AV systems using Teams Rooms Pro and Logitech Sync Respond to AV-related incidents and ensure rooms are meeting-ready Support major onsite events and executive meetings as needed System & Workflow Validation Test and validate updates, configuration changes, and workflows before rollout Identify gaps in processes or routing and recommend improvements Support L3 with troubleshooting systemic issues and platform changes Cross-Functional Collaboration Work with HR, Finance, Training, and business owners on user lifecycle processes Escalate issues clearly and professionally, including vendor engagement when needed Participate in change management, communication, and deployment planning Documentation & Knowledge Management Document fixes, known issues, and procedures in the knowledge base Identify areas of tribal knowledge and convert them into standards Keep documentation accurate, current, and user-friendly Operational Excellence Participate in daily huddles and weekly operational reviews Track and report progress on tasks and recurring issues Support queue coverage and prioritize work based on business impact Maintain compliance with internal controls, security policies, and audit requirements Required Skills and Experience Technical 5-8 years of IT support experience, with at least 2 years in a Level 2 role Strong knowledge of Azure, Microsoft Entra, Microsoft 365, Teams, Exchange, Access Packages, SharePoint Administration and basic networking User account management for Enterprise business applications Familiarity with ServiceNow or other enterprise ITSM platforms Preferred Certs Comptia N+ Micorsoft Certification MS 900 +

Responsibilities: Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required. Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices Provide secondary on-site support and knowledge transfer to the centralized helpdesk team Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Qualifications: 2 years of desktop and/or deskside support experience Exposure to Active Directory a plus but not required Experience with a ticketing system such as ServiceNow, Remedy, etc. General network knowledge to address connectivity issues Exceptional customer service and communication skills

Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.

Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations. We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills. IT Administrator Responsibilities: Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence. Collaborate with third-party IT vendors to address IT-related matters. Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates. Install, configure, and maintain computer hardware, software, and peripherals. Oversee, maintain, and monitor network performance and security. Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed. Manage user accounts, access rights, and security settings for domains, emails, and software systems. Perform data backups and secure data according to established procedures. Work with website vendors in making updates and related maintenance. When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors. Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms. Train users on new hardware and software applications. Research and recommend new IT technologies and solutions. Minimum Qualifications (Education, Experience, Certifications): Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking. Required minimum experience: 3-5 years or more of experience working in IT. Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365. Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP. Experience with network hardware, such as routers and switches. Excellent problem-solving and communication skills. Able to work independently and as part of a team. Not required, but helpful, experience with CCH Prosystems software installations and maintenance. This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including: Benefits: Flexible time off (FTO), hybrid work arrangements, and firm holidays. Traditional and Roth 401K plans, with firm matching. Health, dental, and vision insurance. Short and long-term disability, AD&D, and life insurance. Minimum of 40 hours paid continuing professional education. Paid maternity and paternity leave. Annual performance-based bonus compensation. More About Rogers & Company Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide. Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.

🚨 HIRING NOW: Service Desk Technician 🚨 🖥️ Onsite | Arlington, VA | Contract-to-Hire We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you. 💡 Why This Role Stands Out ✔ Immediate need ✔ Onsite, high-visibility role ✔ Fast interview process (1-2 interviews, same-day possible) ✔ Contract-to-Hire opportunity ✔ Personality & customer service > buzzwords 🔧 What You'll Be Doing Be the first point of contact for all IT support needs Provide full-time onsite support in a Dell + Microsoft environment Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues Perform hands-on break/fix, device setup, and user support Deliver white-glove, customer-first IT support Build trust, solve problems, and win hearts & minds 🎯 What We're Looking For 2-3+ years in Service Desk / Help Desk / Desktop Support Strong experience with Dell hardware + Microsoft environments Excellent communication and people skills Someone who enjoys being onsite and hands-on Able to start immediately ⭐ This Is NOT 🚫 A remote role 🚫 A senior / strategic IT position 🚫 A “ticket-only” help desk job ✅ This IS a hands-on, people-focused IT support role where your presence matters.

🚀 IT Support Technician (On-Site) - White Marsh, MD 💼 Collaborative Culture •📈 Long-Term Growth Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be your perfect fit . 💙 🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department. 💬 People-focused culture: you'll collaborate daily and build strong internal relationships 🤲 Everyone helps everyone: a place where supporting teammates is appreciated 📅 Long-term mindset: we want someone who's looking to grow with us for years 🚀 Innovation encouraged: bring your ideas, strategies, and process improvements 🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ: 🔧 Provide front-line support for desktops, laptops, printers & networking 👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.) 🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues 📦 Maintain IT asset inventory + assist with equipment moves & changes 🎥 Support A/V systems for meetings & events 📋 Assist Customer Service, Operations, Project Management & Sales 🔍 Follow compliance standards & uphold company core values 📌 Partner with leadership to manage priorities & workflows If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌 ✔️ What We're Looking For: We'd love to meet you if you're… ✨ Extremely communicative ✨ Personable, friendly, and helpful ✨ Happy to work fully on-site ✨ A natural problem-solver with strong follow-through ✨ Reliable, honest, organized & self-driven ✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active ✨ Interested in growing your IT career over time ✨ Open to working in a flexible, collaborative, family-like environment Technical Must-Haves: 1+ year of IT support experience (or equivalent demonstrated skills) Experience with Windows, basic networking & Microsoft 365 Strong troubleshooting abilities Comfortable assisting both technical & non-technical users Nice-to-Haves: Experience in construction, modular, or manufacturing environments Familiarity with ticketing systems & IT asset management CompTIA A+ or similar certification 💰 Compensation $38.46-$39.90/hr, with flexibility up to $40.86/hr Full benefits package 📍 Location & Schedule On-site in White Marsh, MD (no remote options) 7 AM - 4 PM Occasional overtime/weekends depending on business needs 🚀 Ready to Be the Go-To IT Hero at Wilmot Modular? If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you. 👉 Apply now and join a team where your work really matters!

**U.S. Citizenship Required With TS/SCI Security Clearance** Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day. Key Responsibilities: Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary. Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution. Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery. Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence. General Responsibilities and Duties: Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system. Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues. Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket. Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents. Performs incident follow up with contacts to provide exceptional customer satisfaction. Through provided training develops and maintains knowledge of the incident tracking system. Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates. Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism. Other supporting duties as directed. Minimum Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting. Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong Security Clearance Active TS/SCI clearance Certifications Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS). Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services. Required Job Specific Skills Ability to develop and apply PowerShell scripts to automate routine tasks, streamline processes, and support system management. Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration. Experience supporting and troubleshooting Windows Server operating systems in a production environment. Understanding of and experience applying IT Service Management (ITSM) best practices, ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery. Strong analytical and problem-solving skills with high attention to detail. Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability. Willingness to learn cloud technologies. Experience writing and troubleshooting scripts in PowerShell, Bash, Python, or similar scripting languages. Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs. Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset. Other Job Specific Skills Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations Driven to meet the speed of answer objective by being a team player during high workload fluctuation. Using a knowledge document works independently and maintains a high-degree of professional conduct. Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Workstations (PC) troubleshooting Rapid learner of new software applications Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Good administrative and organizational skills Excellence in knowledge management

Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years If you're looking for a place where your work truly matters , where clients appreciate your impact, and where leadership invests in your growth, this is the opportunity. This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do. You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year. Why You'll Love Working Here 30+ years of proven stability and growth A friendly, supportive culture-no egos, no burnout factory Leadership that listens, invests, and promotes from within Work that makes a difference for real businesses every single day Excellent benefits fully paid by the company This is the type of company where people stick around because they feel valued, trusted, and empowered. Position: IT System Administrator Tier 2.5 - MSP You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match. What You'll Be Handling: Microsoft Exchange & Office 365 Windows & mac OS support Firewalls & switching Windows Active Directory Hyper-V & VMware ConnectWise, Kaseya, and related RMM tools Microsoft Azure support Onsite client visits across Northern VA Salary & Benefits Salary: $80,000 - $95,000 Location: Herndon, VA Benefits include: Paid vacation & sick leave Fully company-paid health, dental, and vision insurance Company-paid life, short-term, and long-term disability 401(k) with up to 4% company match Mileage reimbursement