Help desk analyst jobs in Madison, AL

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Student Intern (College Level) IT Are you looking for a great internship where you can get some hands-on IT experience? If so, this may be the internship you've been looking for! EOS Defense Systems USA is a manufacturer of cutting edge, precise remote weapons stations. This is a Part-Time, Full Year On-Site position. Apply today! Minimum Requirements And Qualification Must be in the process of completing a bachelor's degree Proficient with computers and different software programs including Microsoft Word, Excel, Outlook and Teams software. Have strong organization and time management skills with the ability to work without distraction. Must be a team player and motivated to learn with a strong desire to take on a new challenge. Must have effective written and verbal communication skills to build strong interpersonal relationships 1+ years of applicable experience Major Responsibility Areas And Duties General Knowledge of network, server and desktop technologies Well versed in Windows 11 and Office 365 products Basic Windows Server Administration Knowledge (Group Policy, Active Directory, PowerShell) Experience with M365 Administration Experience with SharePoint Administration Linux Experience, a plus Other duties as assigned, not determined at the time of hire. ** Must be able to maintain a school/work schedule and a maximum of 29 hours per week ** EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state, and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with Resume! Work Authorization/Security Clearance Department of Defense (DoD) Secret security clearance, or the ability to obtain one Required: High School or better. Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19. Overview Experience Required: 2 years: Computer applications and operation of existing computer programs High school diploma or equivalent. Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware. Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +. Excellent PC and network troubleshooting skills. Preferred Education and Experience Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) IT Help Desk experience. Summary/Objective Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software. Install software on personal computers (PCs). Prepare new PCs for use, and previously used PCs for reuse. Perform routine maintenance of PC hardware and software. Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution. Administer PC users' IT, including ensuring compliance with security requirements. Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek Travel: None. **APPLY WITH RESUME!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location : Decatur, AL Duration: 12 months with possible extension Job Description: · Level 2 Deskside Tech- with strong PC skills. · Troubleshoot hardware and software,PC. · OS troubleshooting, Office 365, Outlook, basic networking and printing. · Strong communication skills. · Looking for a experienced client facing deskside support resource that perform refresh incident. Qualifications share your resume asap Additional Information For more information, Please contact shubham ************

Aviagen stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base. We seek a Financial Systems Support Specialist to join our dynamic team and provide comprehensive support to Aviagen's in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is on-site at our global corporate office in Huntsville, Alabama. Job Description: Responsibilities: Provide Tier-1 and Tier-2 support for financial applications, escalating to Tier-3 as needed, and performing general maintenance to ensure optimal performance and user satisfaction. Document and track user issues, maintain support logs, and ensure resolution aligns with IT policies, controls, and departmental procedures. Provide training and knowledge transfer to system users to promote self-sufficiency and consistency in best practices. Document procedures, maintain knowledge base articles, training videos and support continuous improvement of IT and financial system operations. Main point of contact for complex support issues between finance users and external software vendors. Hold primary technical ownership of the financial systems environment, managing data integrity, security, and routine maintenance. Manage finance user roles, accounts, and permissions in accordance with company standards, conducting regular audits to maintain data security and compliance. Support and manage integrations between financial, sales, expense, and production systems, ensuring data accuracy, security, and performance across applications. Coordinate implementation, upgrades, and release management for financial systems in collaboration with key stakeholders, the Global Financial Systems Accountant, and external software partners. Perform periodic financial systems audits across Aviagen companies and assist in implementation of recommended actions. Facilitate communication and strategic alignment between the Finance and IT departments, serving as the primary liaison when financial data involved including data analytics, software development, system integrations, and technical support. Collaborate with IT, finance, and business teams to implement system enhancements and leverage emerging technologies to improve existing platforms. Maintain subject matter expertise by actively participating in the Dynamics GP community, continuously researching the latest tools, and ensuring the application of current software versions and best practices. Identify opportunities for improvement, standardization, and process alignment, including identifying functional gaps in existing software and evaluating the suitability of new or third-party applications. Plan and coordinate all IT-related aspects of financial projects, serving as both project manager and technical resource from initiation through completion. Participate in communication, testing new or modified applications, and ensuring functional readiness before deployment. Perform special projects as assigned. Qualifications: Bachelor's degree in Information Technology, Computer Science, Accounting, or a related field. Strong accounting background with experience in all aspects of corporate accounting. Minimum 5 years of experience supporting ERP systems, preferably Microsoft Dynamics GP or Business Central. Knowledge of commercial accounting and related reporting systems, including Dynamics GP and Management Reporter. Experience with SQL/database management and system design is a plus. Excellent computer skills, including Word and Excel. Strong organizational and communication skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Excellent interpersonal and team working skills. Some travel, including international, may be required. Knowledge in MTech is a plus. Poultry industry knowledge is a plus. Work Authorization: Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company. EEOC Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IERUS specializes in electromagnetic spectrum technologies and design for RF, IR, and optical applications. IERUS also supports customers with a diverse set of competencies including software development, air and missile defense, and systems engineering. IERUS Technologies, Inc. is seeking a motivated and enthusiastic IT Helpdesk Support personnel to join our IT team. This opportunity is ideal for individuals pursuing a career in Information Technology and looking to gain practical experience in a professional setting. As an IT Helpdesk Support, you will provide essential support to our employees, ensuring their technical issues are addressed promptly and effectively. This opportunity is contingent upon award of work. Responsibilities: Assist in troubleshooting hardware, software, and network-related problems for end-users. Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions. Set up and configure computer systems, peripherals, and software for new employees. Install, upgrade, and maintain software applications as needed. Submit Purchase Requests in support of the IT team. Collaborate with the IT team to maintain accurate inventory of hardware and software assets. Provide basic user training on software and hardware usage. Monitor and maintain computer systems, perform routine maintenance, and address performance issues. Assist in managing user accounts, permissions, and access levels in various systems. Participate in IT projects, including system upgrades and rollouts. Document IT procedures, troubleshooting steps, and knowledge base articles. Requirements: Must be a US Citizen. An Active Secret Clearance, or must be able to obtain a Secret Clearance. BS degree in (Computer Science, Information Technology, or related field), or 5 plus years of professional experience in lieu of degree. Basic understanding of computer hardware, software, and networking concepts. Strong problem-solving and analytical skills. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Eagerness to learn and a proactive attitude. Familiarity with Windows and Linux operating systems. Knowledge of Microsoft 365 and common software applications. Experience with troubleshooting common desktop and laptop issues is a plus. Must have reliable transportation. Must be able to lift and carry 50lbs. Location: Huntsville, AL IERUS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. IERUS Technologies participates in E-Verify.

Job Description The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through tickets and phone.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Huntsville, AL

Job Description X-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment. This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS and Android devices. This position will support the asset management program, including tracking and assigning assets to employees, updating and cataloging inventory, and device life cycles. Job Responsibilities: Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions Qualifications/Skills: Microsoft Intune experience or other MDM platforms. Microsoft Office 365 account creation and license management. Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor relations. Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks in a high-pressure environment. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of script languages such as PowerShell Preferred experience with Microsoft Intune. Job Posted by ApplicantPro

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Detailed Description:** + General Help Desk function + Answer all phone calls and respond to and resolve within the required service levels + All calls/activities must be recorded in the service desk tool + Resolve as many calls as possible on first contact with the client + Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels + Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate + Technical Help Desk function + Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues + Provide high quality customer advice and assistance to end users + Establish and maintain system user accounts and security authorizations in accordance with company policy and procedures + Perform other operational duties as directed + Shift: 9 am to 6 pm Central, Monday - Friday + This position is for a Contingent Worker **Requirements:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience** + Associates degree (A.S.) in Computer Science or a related field and 2-4 years of Information Technology experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.S.) preferred. + 2 years of experience in an Information Technology service role supporting Windows-based environmentsin a Help Desk/Call Center environment + Must have experience troubleshooting computer and printer problems as well as basic network and access issues **Knowledge, Skills, and Abilities** + Must have efficient time management and multitasking capability; ability to identify the criticality and/or urgency of IT issues using business knowledge; ability to work in a fast-paced environment + Pays attention to detail + Works well in a team environment + Self-motivated and directed with a strong work ethic + Exceptional customer service orientation + Must be able to communicate clearly both verbally (in person and over the phone) and written (emails and ticket documentation) + Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals + Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Computer Skills: + Technical skills in Windows 7, Windows 10 + Active Directory + Office 2010, 2016 (including Outlook and O365) + Virtualization tools such as VMWare + Good knowledge of current hardware technologies + Ability to learn and adapt to new technologies + Ability to support iPhones and Samsung mobile devices **Other Qualifications** + Ability to provide after-hours support as requested **Working Environment/Conditions** + No hazardous or significantly unpleasant conditions + Work is normally performed in a typical interior/office work environment **Physical and Mental Activities and Requirements** + Requires the ability to operate and interact with any computer for extended periods of time + Requires the ability to communicate with users over the telephone to determine IT issues, analyze complex problems, and troubleshoot solutions Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

Job Description Gr8ttek is currently seeking a Desktop Support Specialist in Deerfield, IL. This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply! Desktop Support Responsibilities: Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Requirements: Maintain all required OEM Certifications as directed by Management 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired Powered by JazzHR mUbejv46Xn

Gr8ttek is currently seeking a Desktop Support Specialist in Deerfield, IL. This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply! Desktop Support Responsibilities: Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Requirements: Maintain all required OEM Certifications as directed by Management 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired

The Information Technology (IT) Technician IV provides an advanced level of support to users and IT Technicians of SES IT equipment located onsite and offsite. Responsibilities Good customer service skills Clear and concise communication skills Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician Diagnose, isolate, and correct problems to component level to restore system's functions Communicates with users and other technicians to ensure problems are resolved in a timely manner Develops, Review and Updates required documentation in according to SES practice or procedure Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware) Other duties as assigned Qualifications Education: Bachelor's Degree in computer related field Experience: 12-15 years IT support experience Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

X-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment. This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS and Android devices. This position will support the asset management program, including tracking and assigning assets to employees, updating and cataloging inventory, and device life cycles. Job Responsibilities: Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions Qualifications/Skills: Microsoft Intune experience or other MDM platforms. Microsoft Office 365 account creation and license management. Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor relations. Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks in a high-pressure environment. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of script languages such as PowerShell Preferred experience with Microsoft Intune.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow