Help desk analyst jobs in McHenry, IL

Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.

Title: IT System Admin Industry: Construction Salary: 30-38hrW2 Duration: 12 + month contract Skills: Sys admin exp, onprem and cloud based support exp, Microsoft exp Like to have skills: Microsoft cloud/on-prem, Azure, Intune, VMware, Veeam, Jira, Autodesk, Salesforce, Meraki, SQL Overview: Collaborate with internal teams across construction operations, finance, and project management. Assist with cloud migrations, upgrades, and modernization projects. Document infrastructure details, processes, and policies.

Department: MED-Central IT Salary/Grade: NEX/15 Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems. * Performs routine preventive maintenance tasks in accordance with established practices. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices Infrastructure * Adobe Creative Cloud Suite * Box Collaborative Storage * identity management/provisioning * information security * Linux Operating System * Mac OS X Operating System * Microsoft Exchange * Microsoft Lync * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Server hardware * Storage hardware * Windows Operating System Compliance * FERPA * FISMA * HIPAA * HITECH Analytical * critical thinking * Debugging * decision making * judgment * problem solving * read & interpret technical drawings * Troubleshooting * use-case analysis Project * collaboration and teamwork * facilitate collaboration * functional documentation * organizational skills * planning Miscellaneous Performs other duties as assigned. Minimum Qualifications: * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. Target hiring range for this position will be between $27.06 to $33.48 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. #LI-MB1 Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

Skills & Experience Required: · Bachelor's Degree preferred · Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops · Ability to provide technical support to computer users both on the telephone and face-to-face when necessary · Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas. · Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas · Strong basic execution capabilities within functional areas of IT · Moderate proficiency in troubleshooting desktop computer issues, both hardware and software · Ability to manage a work queue in a ticketing system · Work overtime hours, weekend hours and on-call hours as required · Excellent customer services skills; good telephone presence. · Ability to handle multiple tasks and prioritize appropriately Requirements: The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required Key Responsibilities: · Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion · Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. · Apply policies to situations with minimal interpretation. Supervision Received/Provided: · Performing project work as assigned under the supervision of a lead or manager. · Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. · The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. · For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves. · Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting · Performing Active Directory actions such as password resets and data entry, as required. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Technical Support Specialist at SpotHero: We're seeking a Technical Support Specialist to join our Revenue Operations team! You will be responsible for partnering with Supply team, IT & PARCS service vendors, Operators and Product & Engineering to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services (Flex Rates, Scan2Pay, PARCS Integrations). Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues while also driving continuous improvement and education for self-service for Operators and across Supply teams. What you will do: * Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams * Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems * Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform. * Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process. * Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current. * Develop and revise our playbooks and knowledge base to improve company efficiency. * Provide support to the onboarding team with additional technical expertise * Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues. * Help define opportunities and requirements for operator integrations. * Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. * Identify larger system trends through data review and escalate internally to the appropriate teams The following experience is relevant to us: * Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support * 3+ years experience in a technical support role working with Network related products * Ability to maintain a high level of productivity while managing multiple competing priorities * Proven understanding of web technologies such as Chrome, Safari, Firefox, etc. * Good understanding of API technologies and troubleshooting (Postman preferred) * Intermediate SQL knowledge (DataGrip preferred) * Experience with logging and monitoring tools such as Sumo Logic * Experience with GSuite, Salesforce, Jira and Confluence Core Competencies: * Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. * Analytical - Examines information methodically and in detail to solve problems or complete tasks. * Collaboration & Team Communication - Process of working with multiple individuals to complete a task or achieve a goal. * Multi-Task - Execute on more than one task at the same time. * Patience - Remains calmly focused on resolving issues. * Process Improvement - Evaluates processes to ensure the most efficient method is used. * Relationship Management - Ability to build and maintain relationships with coworkers and business partners. * Technical Capability - Ability to identify how systems and technology can improve ways of working. * Time Management - Ensures performance helps maintain desired service levels. Tools we use: * SpotHero Admin Backend, Salesforce, Retool, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred) Seeking candidates in: * Chicago, IL What we are offering: * Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential. * Excellent benefits * We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life" * Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. * Grubhub weekly lunch stipend for in office days * Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. * Annual parking stipend - Duh. We help people park! * The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. * Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. * Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. * A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation: * Depending on your skillset and experience, you can expect your base salary to be between $60,000 - $75,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

The Village of Palatine is seeking a detail-oriented and customer-focused Technical Support Specialist to join our Information Technology team. This professional, hands-on position provides first-level technical support to employees by troubleshooting and resolving issues related to software, hardware, mobile devices, and other IT systems. The role also supports IT operations through administrative tasks and documentation. Essential Job Functions Answer, evaluate, prioritize, and assist incoming requests via phone, voicemail, email, ticketing system, and walk-ins from users experiencing technical issues Interview users to gather information and guide them through diagnostic procedures to identify the source of problems Respond to user questions concerning network access and software functionality Determine whether issues are caused by hardware, software, or other sources Handle problem recognition, research, isolation, resolution, and follow-up for routine issues; escalate complex problems to senior IT staff or supervisor Log and track support requests using a problem management database; maintain historical records and documentation Prepare standard help desk reports such as help desk incident summaries Analyze incident trends and recommend improvements to reduce recurring issues Consults with team members to explain software errors or suggest program enhancements Coordinate with software and hardware vendors for service or replacement of defective products Test and evaluate hardware and software for usability and compatibility with business needs Create and revise user guides, training manuals, FAQs, and visual training materials Deliver user training sessions on-site or in classroom settings; recommend external training providers when appropriate Install, configure, and update personal computers, software applications, and peripheral equipment Process accounts payable paperwork and assist with IT-related administrative tasks Provide technical support across multiple municipal buildings Perform other related duties as assigned Qualifications Candidates should have an associate's degree or equivalent from a two-year college or technical school, along with one to two years of experience in a help desk or technical support role. Equivalent combinations of education and experience will also be considered. Public sector experience is a plus. Preferred qualifications include Microsoft and CompTIA certifications, such as A+ or Network+. A valid driver's license is required to provide support across multiple municipal buildings. Successful candidates will demonstrate strong troubleshooting and problem-solving skills, clear written and verbal communication, and the ability to interpret technical documentation. Basic math proficiency and a collaborative mindset are also essential for working effectively with cross-functional teams. Starting Salary & Benefits This full-time, 35-hour-per-week position offers a hiring salary range of $32.25 to $49.85 per hour. The Village of Palatine provides a competitive benefits package that includes participation in the Illinois Municipal Retirement Fund (IMRF), comprehensive health insurance with a 10% employee contribution, paid time off, and additional employee benefits. Hours Typical work hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. To Apply Interested candidates should submit a letter of interest and resume. Only applications submitted through the Village's Employment Portal will be considered.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT II Certification

Vedder Price's Chicago office is looking for a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder Price software, hardware, and technology platforms. This role provides assistance to firm employees through phone, email, remote, and deskside support, ensuring timely resolution of issues and a high level of customer service. The working hours of this position will be 9:00 a.m. to 5:00 p.m. As the Technology Support Specialist, your job duties will include but are not limited to: Provide technical support to all Vedder Price employees and/or clients via phone, email, in person, and deskside assistance. Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals. Log all service requests in the ticketing system and maintain total contact ownership for each ticket, following department escalation procedures when necessary. Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues. Diagnose and resolve technical issues related to hardware, software, and telephony systems. Research unresolved problems using available resources and escalate when appropriate. Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues. Identify and report recurring issues or potential technology trends to management for proactive resolution. Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price. Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed. Consistently meet performance expectations with minimal unplanned absence. Skills & Competencies: Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support scenarios. Excellent interpersonal skills to communicate effectively with Technology team members and end users. Ability to actively listen, analyze situations, and provide clear solutions. Positive customer service mindset with the ability to build rapport and maintain professionalism under pressure. Effective written and verbal communication skills, with the ability to document solutions clearly and concisely. Strong organizational and time management skills, including the ability to prioritize, multitask, and work independently on multiple issues simultaneously. Capability to schedule, coordinate, and complete tasks in a results-oriented environment. Team player with a collaborative approach to problem-solving. Qualifications & Required Experience: Bachelor's degree in Computer Science, Information Management, or a related field (or equivalent work experience). 1-3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred. Experience supporting technology in a law firm or professional services environment preferred. Must be able to work Monday through Friday on a hybrid schedule, with a minimum of three days per week in the office. Ability to work under pressure and meet strict deadlines. Commitment to maintaining high levels of service and responsiveness. Computer Skills: To perform this job successfully, an individual must be proficient in the following software: Proficiency with Windows 10, Windows 11 and Microsoft 365 applications. Proficiency in mobile operating systems (iOS and Android) and device support. Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts. Knowledge of remote support tools and ticketing systems (Service Now). Compensation Range: $60,000/yr. to $70,000/yr. At Vedder Price, we believe in recognizing and rewarding our employees' contributions. Our comprehensive Total Rewards Package includes: Competitive Salary: We offer a competitive base salary commensurate with skills and experience. Bonus Program: Discretionary annual bonus program. Retirement Planning: Discretionary profit sharing and 401(k) matching to help you plan for your future. Health and Wellness: Comprehensive health, dental, and vision plans, along with optional health savings and flexible spending accounts, firm-paid Life and Disability benefits, and wellness programs to support your overall well-being. Paid Time Off: Competitive time off package including vacation days, paid holidays, sick time and personal days. Professional Development: Opportunities for continuous learning and career growth through firm provided training programs. Employee Recognition: Anniversary and Vedder Praise Programs to celebrate your achievements and milestones. Work-Life Balance: Hybrid work model and family-friendly policies. Additional Perks: Employee discount program, pre-tax commuter benefits, back up child & elder care, Employee Assistance Program (EAP), fitness center discounts and more. Join Vedder Price and be part of a team that values hard work and dedication! Equal Employment Opportunity Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify. Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the IT audit engagement and executing the IT risk assessment and control evaluation to determine impact of controls on financial audit procedures. In this role, the Assurance Senior, Technology Risk Assurance will be charged with designing and executing procedures to understand and test the client IT environment and related IT general controls (ITGCs) including, but not limited to, IT system logical access, change management, and IT operational controls, as well as testing business process controls, key reports, and information produced by entity (IPE) for various client industry environments. Additionally, the Assurance Senior, Technology Risk Assurance will be responsible for providing training, mentoring and technical guidance to IS Assurance Associates. Job Duties: Risk and Controls Focus Applies knowledge and understanding of IT risks and controls by: Understanding and documenting client environments and the impact that IT has on related audit risks Identifying controls that help mitigate the risks associated with IT in relation to the client environment Obtaining and documenting an understanding of the client control environment, designing test procedures, conducting, and documenting tests of controls Documenting results of procedures, as well as deficiencies, and assessing the impact of these procedures on the overall financial reporting control environment Reading and reviewing client information and control documentation, ensuring accuracy and completeness of information, and ensuring that all supporting information is documented in the workpapers, and appropriate testing is performed Identifying complex issues and bringing them to the attention of the team and management where necessary for resolution Communicating to the client areas to improve processes, strengthen controls, mitigate risks, and/or increase efficiency Developing and maintaining relationships with client personnel and management Professional Competence Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement by: Applying knowledge of auditing theory, a sense of professional skepticism, and the use of BDO audit manuals Applying auditing standards and methodology to various client situations Identifying complex issues, including deviations, and working through complex situations collaboratively with the team and client, seeking the counsel of BDO technical experts as needed Applying knowledge to identify instances where testing may be reduced or expanded and providing counsel to the members of the audit team Preparing and communicating results of procedures to the client Other Applies knowledge and understanding of governing principles; and documenting and communicating an understanding and application of these principles by: Planning and executing IT audits, including obtaining an understanding of the IT environment, risk and controls, and designing and executing procedures to evaluate them Building a knowledge base by reading and understanding methodology, relevant standards, and regulations Reading and reviewing clients' information and documentation, ensuring accuracy and completeness, and ensuring that all supporting information is documented in the workpapers and through appropriate testing Applying BDO methodology, industry standards and guidance, and new pronouncements to client situations Supervisory Responsibilities: Establishes deadlines and executes procedures and oversight to meet set deadlines Sets the tone for teamwork by supporting others in their work and delivering on commitments made to team members and clients Reviews work performed by associate staff, provides feedback, and detail-reviews all procedures performed Teaches/coaches associate team members to provide on-the-job learning Tracks status, schedule, and budget for reporting to the team and the client Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree in Accounting, Computer Science, or Information Systems, required Master's degree in Information Systems or other relevant advanced degree, preferred Experience: More than two (2) years of IT audit and/or related risk and controls experience, required More than one (1) years of supervisory experience, required Public accounting experience, highly desired Proficient with PCAOB and AICPA audit standards, required Performing audit test of design, implementation and operating effectiveness procedures for public companies preferred Experience with performing review of and testing around third-party attestation (SOC) reports, preferred License/Certifications: CPA, CISA, CISM, CRISC, CGEIT, CISSP and/or CFE certification, strongly preferred Software: Proficient in the use of Microsoft Office Suite, required Exposure to various industry ERP applications, highly preferred Language: N/A Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills Strong analytical and basic research skills Solid organizational skills especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to build and maintain strong relationships with client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Ability to act as primary contact on assigned engagements Successfully interact with professionals at all levels Advanced knowledge of internal controls Ability to travel up to 30% Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $125,000 Illinois Range: $78,000 - $87,000 NYC/Long Island/Westchester Range: $80,000 - $115,000

Helpdesk Technician-Tier 1 Level 1 Technician Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks? What this role will entail: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer status and information Identify and suggest possible improvements on procedures What we need from you (system requirements): Driven to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company Keep a POSITIVE mindset with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTia A+ and Net+ certifications are a plus! 2+ years MSP experience REQUIRED More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecur ITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years. We have a fast-paced environment with ZERO micromanaging, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Job Description Ready to hang up your boots and step into a career with more stability and long-term growth? If you're looking to transition out of the field and into an office environment where your hands-on experience is valued, we're looking for professionals like you. Join a team that understands the demands of fieldwork and offers you the opportunity to apply your knowledge in a comfortable, climate-controlled setting-with regular hours, career advancement, and the chance to enjoy your evenings finally and weekends. It's time to bring your experience indoors and grow with a company that's built for your future. Job Title: Technical Support Specialist, Level II Location: Lake Zurich, IL Reports to: General Manager Active Alarm Company is seeking a Technical Support Specialist to join our team! Our company is a leading provider of security, fire, CCTV, and access control systems in Chicagoland that values our customers and employees equally. This is a great opportunity to join an established company based in Lake Zurich that has enjoyed over 55 years of continuous growth. Applicants should be highly motivated and reliable problem-solvers willing to learn and work in a fast-paced and upbeat environment. Responsibilities Assist out of state vendor technicians to troubleshoot systems with emphasis on proper wiring, hook up of devices, tie into our company platforms, then test all devices once installed. Assist co-workers and customers that request help with programming or troubleshooting of our security, fire, card access, and video systems and software/apps Pre-configure and upgrade control panels and NVRs for installation Install, configure, and upgrade security, access, and CCTV software and apps, such as Win-Pak, Compass, HDCS, Maxpro Cloud, and Pro-Watch Configure, program, maintain, and troubleshoot wired and wireless network equipment Maintain and administer customer databases as needed Communicate professionally with customers and co-workers to solve problems while providing customer satisfaction first Document technical fixes thoroughly to make the customer support team more effective and efficient Work proactively to identify systematic technical issues and raise suggestions to eliminate them Pursing greater knowledge via scheduled and self-study training new software tools Perform additional duties in a timely manner as assigned by the manager Requirements Qualifications High School diploma or GED 1+ years of Technical Support experience 3-4 years of Installation experience - more years, a plus 40+ wpm typing with proficiency in Microsoft Word, Office, Excel, and other office-related software Proven background in troubleshooting and technology supports demonstrating the growth of technology skills and adaptability to new technology Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Proven organizational, time management, and communication skills in difficult scenarios Excellent references, both personal and professional Willing to be on-call for technical support for major clients Strong results in the Technical Support and Basic Computer Skills assessments Valid state driver's license PERC card or ability to obtain one (must undergo and pass state and federal background checks and fingerprinting with a clean record) Able to travel between multiple locations in the Chicagoland area if needed Benefits Benefits Paid vacation, holiday, and sick days Employer retirement account with employer matching Medical, Vision, & Dental Insurance Short Term Disability Life Insurance Company issued laptops and cell phones for work use Job Type: Full-time

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Controls Application Engineer / Technical Support Sales Specialist Industry: Industrial Machinery Manufacturing About the Role: Join a leading industrial machinery manufacturer as a pivotal member bridging engineering expertise with sales acumen. This role demands a hybrid professional: someone grounded in electrical controls engineering who thrives in customer-facing technical sales and hands-on project support. You'll be the technical backbone that supports sales teams while engineering and commissioning control systems for smaller-scale integration projects. Key Responsibilities: Sales Technical Support Partner with sales during Request for Quote (RFQ) walkthroughs to capture critical system details that ensure precise, competitive proposals. Conduct thorough site assessments going beyond initial walkthroughs to validate system parameters and identify installation complexities. Collect and document critical data such as motor horsepower ratings, drive specs, enclosure requirements, conduit pathways, operator interface needs, and field device layouts. Collaborate with electrical contractors to develop clear, actionable installation scopes and task lists to streamline proposal accuracy. Facilitate contractor site tours, answer technical queries, and critically assess proposals to recommend best-fit solutions. Control Systems Engineering Design, draft, and deliver electrical schematics and bills of materials for projects scoped under 200 engineering hours. Develop and troubleshoot PLC and HMI programs, primarily leveraging Rockwell Automation platforms and other industry-standard tools. Lead panel testing, ensuring pre-commissioning readiness before field deployment. Oversee commissioning and startup activities on-site for smaller integration projects, typically completed within a week. What We're Looking For: Bachelor's degree in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or comparable experience. Proven ability to follow through on commitments with meticulous attention to detail. Strong interpersonal and communication skills, able to confidently engage technical and non-technical stakeholders. Hands-on industrial plant experience preferred, ideally within manufacturing environments. Solid organizational and analytical mindset, capable of managing multiple project details simultaneously. Technical self-confidence coupled with a customer-oriented sales approach. Willingness to travel approximately 25-30% of the time, mainly short trips. Proficiency in AutoCAD and Microsoft Office suite (Word, Excel). Demonstrated experience programming Rockwell Automation PLCs and HMIs (Panelview ME/SE, Wonderware, Ignition). Why This Role? You'll be joining a company that values engineers who can sell smartly and sell engineers who can deliver smartly. If you want a role where your technical skills directly impact customer success while growing sales opportunities, this is the place.

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions. Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Summary of Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Incentives: 401K: 100% Matching 6% Tuition Reimbursement: 100% of In-State Accredited Approved Program Health, Dental, and Vision: Extremely affordable and robust health benefits. ESPP (Employee Stock Purchase Plan): 15% discount on purchased stock at the lowest price of the quarter. Job Summary: We are seeking a technically skilled and motivated Junior System Administrator to support and maintain our IT infrastructure across physical, virtual, and cloud environments. This role is ideal for candidates with 1-3 years of experience in Windows system administration and end-user support. The successful candidate will assist in provisioning and deprovisioning systems, resolving technical issues, managing Active Directory, maintaining server and endpoint performance, and supporting key infrastructure tools such as SCCM, Intune, and VMware. In this hands-on role, you will work on a variety of tasks including system patching, software deployments, backups, network troubleshooting, user account administration, and documentation. You'll also contribute to IT initiatives and help ensure compliance with internal security policies and regulatory frameworks like CMMC. A foundational understanding of networking, system security, and virtualization is essential, along with a customer-focused attitude and a proactive approach to system monitoring and maintenance. This is an excellent opportunity for someone looking to deepen their IT expertise in a fast-paced, production-focused environment while supporting both on-prem and cloud-based systems. Duties/Responsibilities: * Provisioning new users and systems (email, accounts, equipment) as well as deprovisioning. * Assist in providing computer/network support relating to software and hardware problems reported by users * Performing routine audits of systems and software. * Maintain inventory of hardware and software assets and licensing compliance. * Install new software applications or hardware coordinating third parties when necessary * Performing backups and testing recovery. * Create end user training for common IT tasks. * Applying operating system updates, patches, and configuration changes to servers. * Installing and configuring new server hardware and software. * Monitor systems and endpoints using monitoring tools and respond to alerts proactively. * Maintain and troubleshoot printers, scanners, and other peripheral devices. * Assist in deploying IT infrastructure upgrades or department initiatives. * Administration and routine maintenance for critical core services such as MS SQL server, Domain Servers. * Adding, removing, or updating user account information and group memberships, resetting passwords, etc. * Answering technical queries by users. * Responsibility for security of network and server systems. * Responsibility for documenting the configuration of the network systems and servers. * Perform maintenance and updates to VMWare server infrastructure. * Troubleshooting any reported problems with servers/network. * Ensuring that the network infrastructure is up and running. * Administration of email servers - adding/removing mailboxes and mailbox management. Required Skills/Abilities: * Familiarity with endpoint management tools (e.g, SCCM, Intune, PDQ Deploy) and OS imaging. * Foundational understanding of computer systems and networking concepts, including basic knowledge of the OSI model, TCP/IP, DHCP, DNS, routers, switches, and system security best practices. * Understanding of file systems and basic storage configurations (e.g., RAID, NTFS, Share Permissions). * Know how with troubleshooting and root cause analysis in a complex and distributed environment. * Strong problem-solving and analytical skills. * Willingness to learn and adapt in a fast-paced IT environment. * Capable of working independently and as part of a team. * High attention to detail and commitment to system uptime and security. * Strong sense of customer service and professionalism. * Good communication skills, both verbal and written. * Ability to prioritize tasks and manage time effectively. Education and Experience: * 1-3+ years of Windows system administration supporting a production environment. * 1-2 years of IT helpdesk or desktop support experience with end-user troubleshooting (Tier 1/Tier2). * Experienced with Windows Server 2012 and newer as well administration tasks, such as installation, configuration, management, lock down, security, patching and updating. * Experience with Active Directory (Domain trust, site and services, group policy), IIS, DNS and other Microsoft solutions. * Experience with ticketing systems (e.g, FreshService, ManageEngine, ServiceNow). * Experience with Microsoft 365 Licensing and seat issuing. * 1-3 years of virtualization experience - VMWare preferred. * Experience with Azure or AWS infrastructure and cloud services. * CMMC experience a plus. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, feel/reach with hands/arms, talk and hear. The employee frequently is required to sit and walk. The employee is occasionally required to bend and stop, push and pull, reach above shoulder level, kneel, squat, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job to include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.