Help desk analyst jobs in New Berlin, WI

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communication with Users: Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication. Customer web page: Review the details of this request to either approve or reject the registration. End User Support: Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot hardware and software issues, escalating complex problems as needed. Assist users with access, connectivity, and application-related issues. Create and manage knowledgebase articles for commonly resolved incidents. Local IT Operations: Perform hands-on support for network equipment, servers, and AV systems. Coordinate with centralized IT teams for deployments, upgrades, and maintenance. Maintain inventory of IT assets and ensure proper documentation. On-Site Coverage: Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences. Act as the primary point of contact for IT-related issues at the site. Collaboration & Communication: Work closely with global IT teams to align local support with company-wide standards. Partner with manufacturing engineering and operations teams to support technology needs on the shop floor. Communicate effectively with users and stakeholders to understand and resolve issues. Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk. Compliance & Security: Follow IT policies and procedures, including data protection and security protocols. Support compliance initiatives and assist with audits as required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for the position. EDUCATION and/or EXPERIENCE Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support or helpdesk roles. OTHER SKILLS AND ABILITIES Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications. Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications Basic knowledge of hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies. STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

👋 About the Role Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻 We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌 🌟 NOW HIRING: Client Support Associate 🌟 📍 Menomonee Falls, WI 53051 ⏳ 03-Month Contract (Contract-to-Hire!) 🗓️ Schedule: 🖥️ 3 days → 8:00 AM - 5:00 PM 🌙 2 days → 10:00 AM - 7:00 PM 🔧 What You'll Do ✨ Identify, manage, escalate, and resolve technical issues 🛠️ Install & configure software, print drivers, and workstation tools 💥 Troubleshoot hardware, software, and basic networking issues 📡 Monitor systems, spot problems early, and take action 🤝 Provide excellent client-facing support 💻 Diagnose desktop/laptop software and application issues 🎯 What We're Looking For ✔️ 1-3 years of related technical experience (or equivalent) ✔️ 1-3 years of customer service experience ✔️ Strong communication & problem-solving skills 🗣️💭 ✔️ Team player with flexibility and a great attitude 🙌 ⭐ Bonus Points If You Have… 💼 Previous experience troubleshooting desktops, printers, and notebooks 📄 Strong skills in Microsoft Office 🛠️ 1-3 years of technical support experience 🚀 Ready to join a team where your skills really matter? Apply today and take the next step in your IT career! 💼💙

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested: Senior IT Support Technician Contract Length: 6-month contract-to-hire Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin Target Pay Rate: $35-$40 per hour Conversion Salary Range: $60k-$80k Interview process: 2-3 step process Notes: Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary). Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel. They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk. This is a ground floor opportunity where someone will be able to help build things out at the company. Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation. This role is focused on supporting internal users. Top three skills needed: 7+ years of proven IT support experience (Tier 1 and Tier 2) Hardware and software setup, troubleshooting, and support Experience diagnosing and resolving network connectivity issues. Nice to haves: Process development experience Leadership experience Essential Functions: Advanced End-User Support: Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues. Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system. Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery. Device Standards and Security: Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI). Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines. Support endpoint hardening to meet DHS and CMS security requirements. Onsite Technical Support: Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards. Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning. Networking and Connectivity: Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities. Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams. IT Insourcing and Process Development: Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials. Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance. Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements. Compliance and Documentation: Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards. Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications. Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users. Aid in troubleshooting smartphones and other related ad hoc devices. Asks appropriate probing questions to gather relevant information to aid in resolution of request. Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. Assists in special projects as needed. Participates in on call rotation. COMPUTER SKILLS: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. Demonstrate an analytical approach to problem resolution. Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. QUALIFICATIONS: Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. COMPETENCIES: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. EDUCATION/EXPERIENCE: 1-5 years' experience supporting end users in a corporate environment. IT schooling could be used towards experience. CERTIFICATES AND LICENSES: No certifications required; A+ certifications preferred. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities. Top Skills & Years of Experience: 6 months to 5 years' experience in Desktop support Deploying devices On the fly device repairs. Nice to Have Skills: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative ​Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. ​Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. ​Lead projects focused on continuously improving Corporate IT services. ​Recommend and implement process improvements, guide team on required process documentation and related metrics. ​Create standards for process documentation. ​Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. ​Develop and maintain positive relationships with teams across the organization. ​Prepares written and electronic reports, correspondence, and other documents as needed. ​Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. ​Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. ​Attends meetings, conferences, and other workshops as assigned. ​ ​End User Support ​Work hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents. ​Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. ​Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. ​Maintains awareness of overall network and systems availability. ​Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. ​Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. ​Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. ​Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. ​Provides input and recommendations on technological changes based on observations of user and organizational needs. ​Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. ​Reviews and revises technical and user documentation, processes, and procedures. ​Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. ​Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support ​Responsible for lifecycle management of user-based computing hardware and peripherals. ​Facilitates repair/replacement/maintenance and updates of equipment and software. ​Oversees and assists team with the installation of software, computer systems, and peripheral equipment. ​Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. ​Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.​ Helpdesk Support Services Manager Job Qualifications: ​​Bachelor's degree in Information Technology, Computer Science, or related field. ​Minimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff. ​Minimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms. ​Minimum of three years of experience leading technical projects from start to finish. ​Advanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. ​Working knowledge of IP based enterprise networks. ​Industry recognized IT Support Certifications a plus ​Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. ​Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. ​Bilingual (Spanish) a plus. ​Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.​ Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Job Description Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance. Salary range $42,000-$56,000 highly dependent on experience. WHAT YOU'LL DO ON THE A-TEAM: Evaluate documented resolutions and analyze trends for ways to prevent future problems. Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc. Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc. Troubleshoots software related problems including operating systems, general and specialized business applications. Install and configure software on desktops, laptops, and virtual machines. Recommends improvements and modifications to desktop, laptop, server, network and data storage systems. Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems. Assists in cabling infrastructure (copper & fiber), telephony, and virtual desktop installation. Assists in training staff to use computer systems. Performs related tasks as required. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users. WHAT YOU'LL NEED: Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Associate degree (AA/BS) from an accredited college or university in Computer Science or Information Technology. One (1) year of experience in performing technical support activities, computer hardware and peripheral repair, network and software troubleshooting, firewall\security administration, and end user support. A comparable amount of training and experience may be substituted for the minimum qualifications. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting. Frequent use of hands to type, finger, handle, grasp or touch objects and tools. Frequently is required to talk or listen. Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WHAT WE OFFER: Health, Dental & Vision Insurance Paid time off 10 paid holidays Company paid life insurance policy 3% 401(K) company contribution Employee assistance program TelaDoc services Referral and Sign-on bonuses available for eligible employees Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Eaton's Corporate Sector division is currently seeking a Site IT Desktop Support Analyst. The expected annual salary range for this role is $67500.0 - $99000.0 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: PRIMARY FUNCTION: The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote). This includes: • Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types. • PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal. • Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation. • Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure. ESSENTIAL FUNCTIONS: • Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. • Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. • Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. • Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. • Assist with support of site-based IT systems. • Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. • Identify opportunities for improvement. • Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. • Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required. • Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. Qualifications: Basic Qualifications: • Associate degree or high school diploma plus 2 years IT experience • No relocation is offered for this position. All candidates must currently reside within 50 miles of Waukesha, WI to be considered. • Must be authorized to work in the United States without company sponsorship now or in the future • This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158 Preferred Qualifications: • Bachelor degree from an accredited institution • ITIL foundations certification • CompTIA A+ certification Skills: Position Criteria • MS Windows Operating Systems • MS Office Suites • Hardware - PC's, laptops, mobile devices, PC peripherals • Working knowledge of other IT infrastructure - network, servers, storage, phone systems • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology • IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management ADDITIONAL INFORMATION Looking for individuals that exhibit and can accommodate the following: • Excellent customer service and communication skills • Ability to relate well to people at all levels of the organization • Demonstrates accountability, passion, and a willingness/desire to learn • Ability to perform some complex tasks with relatively little to no supervision • After hours support may be required • Some travel required (adjust % based location)

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT II Certification

What part will you play? The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments: Business/corporate offices, warehouses/ distribution centers, data centers, as well as construction sites. This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request. NOTE - US Citizenship is a requirement for this position due to the government customers it supports. What will you be doing? Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas. Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users. Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems. Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems. Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces. What do we require from you? High School Diploma or equivalent US Citizenship Minimum 21 years of age, due to the position including a company furnished vehicle. Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA) 3-5 years of experience in enterprise level Security System support Competencies in AutoCAD / Visio adequate to read drawings Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings Basic wiring skills General proficiency with computers and specialized software applications specific to the ESS industry Knowledge and experience in computer networking configuration/troubleshooting Must present well as client facing and working with high level executives within high pressure meeting situations Must maintain a valid driver's license with clean driving record Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment. Key Responsibilities Respond to and manage internal IT support tickets, providing timely assistance to team members. Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.). Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams. Support day-to-day IT needs, including software installations, updates, and license management. Assist with Microsoft 365, Teams, and basic network troubleshooting. Maintain accurate asset and configuration records, including inventory tracking. Document troubleshooting steps and create internal knowledge base articles. Escalate complex issues to senior IT staff or vendors when necessary. Support remote employees and ensure their technology setups remain effective. Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting. Strong communication and interpersonal skills - clear, patient, and team-focused. Experience with Microsoft 365, Teams, and basic networking concepts. Detail-oriented, organized, and able to manage time effectively across multiple support requests. Eagerness to learn and contribute to a collaborative team environment. Preferred / Bonus Experience Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360. Experience supporting technology for construction, architecture, or engineering teams. Pay: $28.85 - $33.65 Term: 6-months temp to perm If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.

Job Description Title: PC Support Technician Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities Deploy and configure PCs, mobile devices, and related hardware/software for end-users. Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity. Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently. Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments. Identify and suggest process improvements to enhance service quality and efficiency. Collaborate with internal teams and technical experts to drive innovation and improve user experience. Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements. Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience. Experience: Minimum 2 years of technical Help Desk or IT support experience. Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools. Proficiency in technical problem-solving and issue resolution. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with the ability to build rapport and manage expectations. Ability to multi-task and prioritize in a dynamic environment. Attention to detail, particularly in documentation and follow-through. A team player with a continuous learning mindset, open to feedback and process improvement. Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills Experience with enterprise IT environments and help desk ticketing systems. Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). Knowledge of ITIL practices and service management principles.

Kickstart your IT career-solve, support, succeed! Annex Wealth Management - Know the Difference Join Our Growing Team at our Headquarters in Brookfield - (on-site gym)! Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference' applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features! Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. Communication and Education are key to Annex Wealth Management's growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. At Annex Wealth Management, our values aren't just words - they guide how we work every day: Knowledge Accountability Integrity Courage Respect Ownership Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we'd love to hear from you. What You'll Do Looking to kickstart your career in IT support? As an IT Support Specialist, you'll play a key role in assisting end-users, troubleshooting technical issues, and ensuring smooth day-to-day operations across systems and devices. You'll gain hands-on experience with hardware, software, and network support while building the foundation to grow into advanced IT roles. Communication & Professionalism: Provide clear, professional communication across emails, internal chats, phone calls, and in-person interactions to ensure smooth collaboration and positive user experiences. Ticket & System Record Maintenance: Accurately log, track, and update support tickets and system records, ensuring documentation is complete and issues are resolved in a timely manner. Team Participation & Collaboration: Actively contribute to IT projects and task management, collaborating with colleagues and escalating issues when necessary to deliver effective solutions. Accuracy & Task Completion: Consistently resolve assigned tickets on time with outstanding attention to detail, thorough documentation, and reliable follow-through-supporting overall IT efficiency. Resourcefulness & Problem-Solving: Identify when situations require input from other IT team members, and take initiative to resolve issues using available tools, knowledge bases, and resources. Maintain a solution-oriented mindset. Proactive Communication: Provide timely updates to users and IT leadership, addressing concerns and ensuring alignment across projects and support needs. User Engagement: Build foundational experience assisting end-users with hardware, software, and network issues through email, phone, and in-person support-contributing to strong and lasting relationships with internal teams. Requirements What You'll Need to Succeed Education and Certification: High school diploma or equivalent required; Bachelor's degree or IT certifications (CompTIA A+, Network+, etc.) highly preferred. Experience: 1+ years of experience provisioning and managing accounts in Microsoft Azure, Entra, and Exchange Online. 1+ years of experience managing devices and software using Microsoft Intune. User-Focused Communication: Excellent communication skills with a service-first mindset, able to explain technical concepts clearly to non-technical users. Organizational Excellence: Proven ability to manage multiple tickets and priorities while delivering timely, accurate results in a fast-paced environment. Team-Based Collaboration: Comfortable working cross-functionally with IT colleagues, system administrators, and other departments to ensure user needs are met. Technology Proficiency: Ability to learn and develop proficiency with multiple internal platforms, ticketing systems, and troubleshooting tools. Comprehensive Benefits We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions. This includes a comprehensive suite of: Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future Life & Disability Insurance Paid Time Off (PTO) 401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution Company Events: We believe in celebrating wins and creating connections - whether it's through get togethers, our Annual Picnic, or company milestones Opportunities for professional growth and development Summer hours Casual Friday's! We are committed to providing an environment where you can thrive and achieve your full potential. Equal Employment Opportunity: Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.

Job Details WI Darien - Darien, WI Full Time Bachelors Degree $65000.00 - $75000.00 Salary/year 1st Shift Information TechnologyDescription Pay Range: $65,000 - $75,000 / year Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide. Position Summary: The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs. Essential Responsibilities: Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures Prepare activity reports as needed Collects information about problems and leads the user through diagnostic procedures to determine sources of error Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff Stays current with all company system information, changes, and updates Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS Other duties as assigned by management Qualifications Requirements: Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise On-site support experience Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues Ability to work on various assignments simultaneously Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions Must be available to work off shift as needed Preferred Qualifications: Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally Work well with others in a team environment Strong problem-solving skills PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer! Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.