Help desk analyst jobs in Oak Creek, WI

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance. Salary range $42,000-$56,000 highly dependent on experience. WHAT YOULL DO ON THE A-TEAM: * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc. * Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc. * Troubleshoots software related problems including operating systems, general and specialized business applications. * Install and configure software on desktops, laptops, and virtual machines. * Recommends improvements and modifications to desktop, laptop, server, network and data storage systems. * Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems. * Assists in cabling infrastructure (copper & fiber), telephony, and virtual desktop installation. * Assists in training staff to use computer systems. * Performs related tasks as required. * Test fixes to ensure the problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Develop help sheets and frequently asked questions lists for end users. WHAT YOULL NEED: * Good understanding of the organizations goals and objectives. * Exceptional written and oral communication skills. * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. * Strong documentation skills. * Ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain information quickly. * Ability to present ideas in user-friendly language. * Highly self-motivated and directed. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Exceptional customer service orientation. * Experience working in a team-oriented, collaborative environment. * Associate degree (AA/BS) from an accredited college or university in Computer Science or Information Technology. * One (1) year of experience in performing technical support activities, computer hardware and peripheral repair, network and software troubleshooting, firewall\security administration, and end user support. * A comparable amount of training and experience may be substituted for the minimum qualifications. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequent sitting. * Frequent use of hands to type, finger, handle, grasp or touch objects and tools. * Frequently is required to talk or listen. * Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching. * Occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WHAT WE OFFER: * Health, Dental & Vision Insurance * Paid time off * 10 paid holidays * Company paid life insurance policy * 3% 401(K) company contribution * Employee assistance program * TelaDoc services * Referral and Sign-on bonuses available for eligible employees Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

Job Title: SAP Basis Consultant Experience Level: 5-8 years Work Hours: Flexibility to work outside of standard office hours as needed for production tasks. We are seeking an experienced SAP Basis Consultant who can manage SAP Basis activities independently. The ideal candidate should be proficient in handling SAP databases such as Oracle (Primary), SAP HANA (Primary), and DB2 (Secondary), with a solid grasp of Linux and Windows operating systems, as well as networking and storage infrastructure. Key Responsibilities: * Perform SAP system monitoring and resolve technical issues. * Administer SAP background jobs, transport management, and client administration. * Conduct performance optimization and system troubleshooting. * Carry out SAP database refreshes, system copies, kernel upgrades, and SAP installations. * Manage database administration for Oracle, SAP HANA, and DB2 environments. * Support SAP archiving processes and procedures. * Provide SAP security and role design expertise. * Set up and maintain IBP CI-DS, including task promotions. * Configure and troubleshoot SAP Cloud Connector. * Collaborate with cross-functional teams on SAP operations and enhancements. Preferred Skills & Experience: * Deep understanding of SAP architecture and Basis components. * Experience with SAP security audits, IBP roles, SAP BTP, and Charm administration is a plus. * Proven ability to work independently in a fast-paced environment. * Strong problem-solving and analytical skills. Additional Requirements: * Availability to work during non-business hours for critical production tasks. * Excellent communication skills and ability to coordinate with global teams. Nice to Have: * Hands-on experience in SAP BTP and SAP ChaRM (Change Request Management). * Prior involvement in audit activities related to SAP systems. Qualifications: * Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). * 5+ years of SAP Basis administration experience. * Strong knowledge of SAP NetWeaver, S/4HANA, and related components. * Experience with system refreshes, upgrades, and migrations. * Proficiency in database administration (HANA, Oracle, DB2 or SQL Server). * Familiarity with OS administration (Linux/Windows/Unix). * Exposure to SAP Solution Manager. * Knowledge of SAP Security and GRC is a plus. * Experience in SAP RISE environment is a plus. * Excellent problem-solving, troubleshooting, and analytical skills. * Strong communication skills to interact with business stakeholders, auditors, and IT teams. * Ability to work independently and manage multiple priorities in a fast-paced environment. Ability to adapt to evolving cloud technologies and security threats. * Experience working in large enterprise environments. Salary Target Range: $80,000 - $100,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Eaton's Corporate Sector division is currently seeking a Site IT Desktop Support Analyst. The expected annual salary range for this role is $67500.0 - $99000.0 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: PRIMARY FUNCTION: The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote). This includes: • Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types. • PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal. • Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation. • Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure. ESSENTIAL FUNCTIONS: • Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. • Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. • Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. • Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. • Assist with support of site-based IT systems. • Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. • Identify opportunities for improvement. • Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. • Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required. • Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. Qualifications: Basic Qualifications: • Associate degree or high school diploma plus 2 years IT experience • No relocation is offered for this position. All candidates must currently reside within 50 miles of Waukesha, WI to be considered. • Must be authorized to work in the United States without company sponsorship now or in the future • This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158 Preferred Qualifications: • Bachelor degree from an accredited institution • ITIL foundations certification • CompTIA A+ certification Skills: Position Criteria • MS Windows Operating Systems • MS Office Suites • Hardware - PC's, laptops, mobile devices, PC peripherals • Working knowledge of other IT infrastructure - network, servers, storage, phone systems • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology • IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management ADDITIONAL INFORMATION Looking for individuals that exhibit and can accommodate the following: • Excellent customer service and communication skills • Ability to relate well to people at all levels of the organization • Demonstrates accountability, passion, and a willingness/desire to learn • Ability to perform some complex tasks with relatively little to no supervision • After hours support may be required • Some travel required (adjust % based location)

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative ​Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. ​Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. ​Lead projects focused on continuously improving Corporate IT services. ​Recommend and implement process improvements, guide team on required process documentation and related metrics. ​Create standards for process documentation. ​Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. ​Develop and maintain positive relationships with teams across the organization. ​Prepares written and electronic reports, correspondence, and other documents as needed. ​Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. ​Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. ​Attends meetings, conferences, and other workshops as assigned. ​ ​End User Support ​Work hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents. ​Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. ​Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. ​Maintains awareness of overall network and systems availability. ​Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. ​Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. ​Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. ​Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. ​Provides input and recommendations on technological changes based on observations of user and organizational needs. ​Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. ​Reviews and revises technical and user documentation, processes, and procedures. ​Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. ​Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support ​Responsible for lifecycle management of user-based computing hardware and peripherals. ​Facilitates repair/replacement/maintenance and updates of equipment and software. ​Oversees and assists team with the installation of software, computer systems, and peripheral equipment. ​Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. ​Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.​ Helpdesk Support Services Manager Job Qualifications: ​​Bachelor's degree in Information Technology, Computer Science, or related field. ​Minimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff. ​Minimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms. ​Minimum of three years of experience leading technical projects from start to finish. ​Advanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. ​Working knowledge of IP based enterprise networks. ​Industry recognized IT Support Certifications a plus ​Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. ​Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. ​Bilingual (Spanish) a plus. ​Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.​ Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT II Certification

What part will you play? The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments: Business/corporate offices, warehouses/ distribution centers, data centers, as well as construction sites. This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request. NOTE - US Citizenship is a requirement for this position due to the government customers it supports. What will you be doing? Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas. Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users. Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems. Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems. Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces. What do we require from you? High School Diploma or equivalent US Citizenship Minimum 21 years of age, due to the position including a company furnished vehicle. Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA) 3-5 years of experience in enterprise level Security System support Competencies in AutoCAD / Visio adequate to read drawings Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings Basic wiring skills General proficiency with computers and specialized software applications specific to the ESS industry Knowledge and experience in computer networking configuration/troubleshooting Must present well as client facing and working with high level executives within high pressure meeting situations Must maintain a valid driver's license with clean driving record Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

Job Details WI Darien - Darien, WI Full Time Bachelors Degree $65000.00 - $75000.00 Salary/year 1st Shift Information TechnologyDescription Pay Range: $65,000 - $75,000 / year Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide. Position Summary: The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs. Essential Responsibilities: Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures Prepare activity reports as needed Collects information about problems and leads the user through diagnostic procedures to determine sources of error Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff Stays current with all company system information, changes, and updates Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS Other duties as assigned by management Qualifications Requirements: Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise On-site support experience Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues Ability to work on various assignments simultaneously Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions Must be available to work off shift as needed Preferred Qualifications: Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally Work well with others in a team environment Strong problem-solving skills PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer! Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Details AKG Main HQ Office - Vernon Hills, IL High School/GED $22.00 - $25.00 HourlyDescription Role Summary: The Tech Support Specialist position is responsible for handling incoming and outgoing key programmer and key cutter calls as well as cutting keys onside for the ordering department. Key Responsibilities: Provide technical support through both incoming and outgoing calls to our retail locations Support our wholesale customers with programming and key cutter issues Cut keys onsite Provide onsite support for key programming and cutting Qualifications Required Skills: High school diploma or equivalent 2+ years of experience in customer service Proficient in computer software systems including MS Office and MS Excel Working knowledge of customer relationship management (CRM) system Ability to lift up to 50 lbs Qualifications: Experience in automotive and/or locksmithing Excellent verbal and written communication skills Strong phone presence and desire to engage customers through inbound and outbound calls Bilingual Spanish strongly preferred Have a positive and professional demeanor with the ability to work well under pressure Ability to use critical and creative thinking to identify and resolve complex problems Strong analytical, organizational and time management skills Strong work ethic Reliable Job Type: Full-time Expected Hours: 10:00 am - 7:00 pm Monday - Friday, with rotating weekends Pay Rate: $22.00-25.00/hour Comprehensive benefits package offered Must be authorized to work in the United States on a full-time basis

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions. Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Summary of Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

Job Description Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You'll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience. This position is 100% on-site. Key Responsibilities: Respond to and resolve Level II service desk tickets escalated from Level I support. Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions. Work collaboratively with IT teams to ensure incidents are quickly and effectively managed. Utilize ITIL frameworks to enhance service management practices and improve workflow processes. Update and maintain detailed documentation related to troubleshooting steps and resolutions. Participate in user training and awareness programs to maintain high levels of service satisfaction. Engage in regular team meetings to discuss ongoing issues and improvements. Stay updated on emerging trends and technologies in IT support and suggest improvements. Requirements Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus. Minimum of 4 years of experience in a technical support or service desk role. Strong understanding of Windows and Mac OS environments, as well as common business applications. Experience with Active Directory and other network infrastructure tools. Excellent problem-solving and troubleshooting skills. Strong communication skills, both verbal and written. Ability to work in a fast-paced, team-oriented environment. CompTIA Sec+ certification required. Experience with ticketing systems like ServiceNow is a plus. Must possess T3 for suitability security clearance or be able to obtain it. Benefits Competitive salary and benefits package, including: Health, dental and vision insurance 401(k) with company match Paid time off (PTO) for vacation, sick leave, and personal days Professional development reimbursement Other benefits, including life insurance, disability insurance, and employee assistance programs

Helpdesk Technician-Tier 1 Level 1 Technician Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks? What this role will entail: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer status and information Identify and suggest possible improvements on procedures What we need from you (system requirements): Driven to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company Keep a POSITIVE mindset with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTia A+ and Net+ certifications are a plus! 2+ years MSP experience REQUIRED More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecur ITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years. We have a fast-paced environment with ZERO micromanaging, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Paid time off Training & development About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out. Position Overview Were looking for an Electrician to join our Customer Support Call Center team. This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email. If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment. What Youll Do Answer inbound calls and emails from customers about generator operation, installation, or service. Perform remote troubleshooting and technical support for standby generator systems. Schedule service appointments and coordinate with field technicians or service partners. Log customer interactions, troubleshooting notes, and outcomes in our CRM system. Guide customers through warranty claims, product registration, and preventive maintenance. Educate customers on safe operation and upkeep of standby generators. Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care. What Youll Bring Active state electrician license (preferred but not required). 3+ years of experience working with standby or backup power systems. Previous call center, help desk, or customer service experience preferred. Strong communication skills both technical and customer-friendly. Proficient with computers, email, and CRM systems. Ability to stay calm, organized, and professional under pressure. Bonus Points For Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins. Background in residential or commercial electrical systems. Bilingual (English/Spanish). Why Join AP Electric Competitive pay + annual performance bonus Health insurance reimbursement Paid time off and holidays Training and career growth opportunities Supportive, team-driven culture Schedule Full-time position (MondayFriday), no weekends How to Apply If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you! Apply today and power your career with AP Electric & Generators.

Woodstock Sterile Solutions is driven to positively impact global healthcare by providing our partners the best quality solutions to their sterile development and commercial needs. We are a growing organization with a bright future, and we are looking for motivated and experienced team members. We offer a comprehensive benefits and a generous Paid Time Off package. This position will be scheduled to work Thursday - Saturday and every other Wednesday, 5:45AM - 6:00PM. This position is eligible for a $1/hour shift differential for the 12-hour shifts. I. Position Overview: The position is entry level and responsible for learning the basic BFS theory, personal protective equipment, tool use, and comprehension of processes and methods such as: BFS start-up, machine and tank sterilization process, filter integrity test methods, temperature recorder function, reading set-up drawings and batch record documentation. This position is responsible for aseptic gowning certification as prerequisite to entering the Aseptic BFS Suite. New hire is not intended to stay in this position long term. Once training and qualification is completed at this level, employee advances to BFS Technician Level 1. II. Specific Duties, Activities, and Responsibilities: Learn basic BFS theory and process overview including start-up and shutdown, media fill batches, line clearance, filter testing, temperature recorders, machine and tank sterilization. Wear proper Personal Protective Equipment (PPE). Always utilize safe work practices (i.e. Proper and safe use of tools, Proper Bending/Lifting techniques, Chemical Awareness, Slip/Trips/Falls awareness, etc.) Proper and safe use of tools. Read batch record instruction and set-up drawings. Conducts daily audits of cGMP paperwork filled out by themselves and co-workers following the completion of BFS activities. Ensure proper Good Documentation Practices (GDP) at all times when completing required documentation. Comply with all controlled documentation and cGMPs as they pertain to production. Certify in aseptic gowning performance. Inspect product for defects and package product on packaging line. Display effective communication skills with both peers and management. Adhere to all safety requirements specified in controlled documentation and in equipment manuals. Maintain effectiveness of the Quality System components relevant to this position. Identify, evaluate, and manage risk to ensure product quality. Communicate risk policies and processes throughout the organization. Other duties as assigned. III. Position Requirements: Education or Equivalent: High school diploma Associate Degree or Technical Certification a plus (mechanical, electrical, etc.) Experience: Minimum of 1 year experience with hydraulic or pneumatic (ex: injection mold or aseptic filling) machines required. Minimum of 1 year experience in mechanical troubleshooting and repair. Knowledge of clean room procedures a plus. Knowledge/Skills Requirements: High level of attention to detail. Should be familiar with current Good Manufacturing Practices and safe work practices. Excellent documentation skills, utilizing Good Documentation Practices (GDP) with the ability to review for accuracy and logic. Strong Mechanical aptitude. Strong problem solving and analytical skills that incorporates basic mathematical and reasoning abilities. Strong communication skills both written and oral. Works well in a team environment. Works well under pressure and able to prioritize workloads as well as multi-task. Must be able to interact effectively with a variety of individuals and styles within and between departments allowing for direct interaction with outside suppliers, Managers and Site Leadership. Must be able to perform risk assessments in a timely manner and respond accordingly to improvements needed. Perform independent work related to projects and/or routine activities. Make sound judgments. Blend knowledge and analysis with logic, active listening, and a continuing interest in simplification. Act ethically. Demonstrate a bias toward action. Be proactive to get things done. Be willing to take a position, and assert influence to drive improvement. Foster teamwork to get results. Demonstrated ability to read, write, and speak clear English. Physical Requirements: Ability to stand for up to 12 hours per day Visual Acuity (20/30 corrected vision) Frequent sitting, standing, walking, climbing ladders/steps, stooping, kneeling, crouching, reading of written documents and use of computer monitor screen, reaching with hands and arms, handling, grasping, twisting Occasional walking up inclines and uneven terrain, writing, talking, balancing, carrying, listening Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving up to 50 pounds Notice to Agency and Search Firm Representatives: Woodstock Sterile Solutions is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Woodstock Sterile Solutions employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Woodstock Sterile Solutions. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment. Key Responsibilities Respond to and manage internal IT support tickets, providing timely assistance to team members. Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.). Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams. Support day-to-day IT needs, including software installations, updates, and license management. Assist with Microsoft 365, Teams, and basic network troubleshooting. Maintain accurate asset and configuration records, including inventory tracking. Document troubleshooting steps and create internal knowledge base articles. Escalate complex issues to senior IT staff or vendors when necessary. Support remote employees and ensure their technology setups remain effective. Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting. Strong communication and interpersonal skills - clear, patient, and team-focused. Experience with Microsoft 365, Teams, and basic networking concepts. Detail-oriented, organized, and able to manage time effectively across multiple support requests. Eagerness to learn and contribute to a collaborative team environment. Preferred / Bonus Experience Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360. Experience supporting technology for construction, architecture, or engineering teams. Pay: $28.85 - $33.65 Term: 6-months temp to perm If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.

Job Description Title: PC Support Technician Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities Deploy and configure PCs, mobile devices, and related hardware/software for end-users. Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity. Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently. Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments. Identify and suggest process improvements to enhance service quality and efficiency. Collaborate with internal teams and technical experts to drive innovation and improve user experience. Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements. Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience. Experience: Minimum 2 years of technical Help Desk or IT support experience. Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools. Proficiency in technical problem-solving and issue resolution. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with the ability to build rapport and manage expectations. Ability to multi-task and prioritize in a dynamic environment. Attention to detail, particularly in documentation and follow-through. A team player with a continuous learning mindset, open to feedback and process improvement. Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills Experience with enterprise IT environments and help desk ticketing systems. Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). Knowledge of ITIL practices and service management principles.