Help desk analyst jobs in Santa Cruz, CA - 1,114 jobs

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

Sr. Technical Analyst: Requirements gathering analysis and BRD documentation PDD & SDD documentation experiences Automation hands on development experiences using RPA Tools AA, Power Automate, Python, Workflow tools etc Test management - SIT, UAT Production deployment and support Knowledge and experience in Analytics tools such as PowerBi Knowledge in AI such as LLMs, RAG Data analytics, data engineering, and data science Excellent communication skills

Welcome to the Mount Pleasant School District! We are a Transitional Kindergarten through 8th Grade district with three Elementary Schools, one Middle School, and one Transitional Kindergarten through 8th Grade Dependent Charter School. Nestled in the East Foothills of San Jose, we prepare approximately 1,500 students for high school, college, and careers. The multitude of cultures, ethnic groups, and languages makes Mount Pleasant School District a rich atmosphere in which to learn, grow, and work. Parents and children take pride in their community and work together with the schools at all levels. The parents and staff hold high expectations for all students' academic and social development. Parents not only volunteer their services to the schools but are an integral part of planning and implementing new programs in our district. We seek talented individuals who support our vision: "Every student in the Mount Pleasant School District is empowered to succeed in a diverse and changing society." See attachment on original job posting BA Degree in Computer Science, may be substituted for an Associate degree in Computer Science, Information Technology, or a related field, if it accompanies some work experience At least two years of hands-on experience managing or supporting Powerschool or a similar Student Information System Experience with data integration, file formats (CSV, XML, APIs), and troubleshooting syncing errors. Experience using Google Workspace for Education, Apple device management tools Must be comfortable handling sensitive data in accordance with privacy laws and district policies Ongoing professional development and certification attainment are expected during employment A test will be given to assess proficiency. Candidates, who pass the assessment, will be invited to interview. Please refer to for specific information on the position. Cover Letter Resume Three letters of recomendation BA Degree in Computer Science, may be substituted for an Associate degree in Computer Science, Information Technology, or a related field, if it accompanies some work experience At least two years of hands-on experience managing or supporting Powerschool or a similar Student Information System Experience with data integration, file formats (CSV, XML, APIs), and troubleshooting syncing errors. Experience using Google Workspace for Education, Apple device management tools Must be comfortable handling sensitive data in accordance with privacy laws and district policies Ongoing professional development and certification attainment are expected during employment A test will be given to assess proficiency. Candidates, who pass the assessment, will be invited to interview. Please refer to Job Description for specific information on the position. Cover Letter Resume Three letters of recomendation * Letter of Introduction * Letter(s) of Recommendation (3 Required) * Resume Comments and Other Information We are an Equal Opportunity Employer MPESD is an equal opportunity employer. MPESD does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology solutions to smart, driven individuals? Would you like to work at a leading Private Equity firm? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team. As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Qualifications: 5+ years of IT industry experience End user support experience for Windows in a corporate environment A drive to assist customers and solve their technical problems Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Ability to work occasional weekends and after hours Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.

What this Job Entails: The Service Desk Specialist II will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Participates in monitoring, updating and maintaining tickets in a defined ticketing system. Responds to tickets, contacts users and plans workload. Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign off on closed tickets with the user to include follow up specifically to the end user. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Knowledgeable about hardware, software, and network troubleshooting Understanding of software application use and installation Ability to resolve technical issues under pressure Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $27.24 - $45.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play a pivotal role in transforming the new- hire tech experience, driving broader user and tech experience design initiatives, and elevating service delivery across Meta. This role is instrumental in managing the new hire experience at Meta while driving broader user and tech experience design initiatives for the Enterprise Service Delivery (ESD) organization.In this exciting role, you will collaborate cross-functionally with Product, Engineering, Operations teams, and leadership to design experiences that meet or exceed customer expectations and drive measurable business impact. Your expertise in technical knowledge strategy, user experience design, and analytics will be instrumental in developing and implementing experience improvement initiatives, measurement frameworks, and user research programs that drive the evolution of service delivery.A significant focus of this role will be on managing the new hire experience, ensuring seamless integration of technology and support services to set new employees up for success. You will lead projects aimed at optimizing the new hire tech experience, leveraging data-driven insights to inform design decisions and drive meaningful improvements. You will support the ESD organization's experience design needs through research projects, journey mapping, empathy mapping, data visualization, and insights gathering.If you're passionate about creating exceptional experiences, driving strategic goals through collaboration and innovation, and making a lasting impact on the lives of new hires and Meta employees, we encourage you to join our team and help transform the new hire tech experience at Meta. **Required Skills:** Service Experience Analyst Responsibilities: 1. Execute end-to-end new hire experience initiatives, supporting strategy execution and project management for improved onboarding outcomes 2. Conduct journey mapping and empathy mapping to understand new employee experiences 3. Design and implement user research programs including focus groups, interviews, and surveys to capture new hire feedback 4. Collaborate with Service Experience Analyst to translate strategic vision into actionable project plans 5. Leverage AI-driven analytics tools including LLM-powered insights, Analytics Agent, and advanced data analysis techniques 6. Perform Voice of Customer analysis using helpdesk data, sentiment analysis, and predictive analytics to identify trends and pain points 7. Apply prompt engineering and AI-assisted data analysis for real-time trend identification and deflection prediction 8. Develop automated insights workflows to streamline data exploration and anomaly detection 9. Build comprehensive reporting frameworks that provide actionable insights to stakeholders at all organizational levels 10. Translate complex data into clear, actionable recommendations for broad range of audiences including executives and cross-functional teams 11. Monitor and report on metrics and key performance indicators that measure service experience success and drive continuous improvement 12. Partner with Engineering, Product, UX Research, and Operations teams to implement experience improvements 13. Influence cross-functional decision-making through data-driven insights and strategic recommendations 14. Support ESD organization's broader experience design needs including process optimization and service blueprinting 15. Mentor and guide team members on analytics methodologies and service experience best practices **Minimum Qualifications:** Minimum Qualifications: 16. Bachelor's degree in a directly related field, or equivalent practical experience 17. Experience initiating and driving multiple projects simultaneously with minimal guidance 18. Experience with systems and tools used by Operations teams 19. Experience in data analysis, user experience research, customer experience, or service design roles 20. Experience partnering with technical teams (e.g., Engineering, Product Management, Data Science) 21. Proficiency in SQL for data extraction and manipulation 22. Experience with statistical analysis and data modeling techniques 23. Proficiency in data visualization tools and creating executive-level dashboards 24. Analytical skills with capacity to work with large datasets and multiple data sources 25. Knowledge of survey design and quantitative/qualitative research methodologies 26. Excellent communication and presentation skills (to leadership teams) 27. Proven project management skills with experience managing concurrent initiatives 28. Cross-functional collaboration experience working with engineering, product, and operations teams 29. Experience in identifying business challenges and formulating data-driven solutions 30. Self-starter, working independently and driving initiatives to completion **Preferred Qualifications:** Preferred Qualifications: 31. Experience with AI/ML concepts and their application in content/experience analysis 32. Familiarity with LLM-powered analytics tools and prompt engineering techniques 33. Experience with A/B testing and experimental design methodologies 34. Knowledge of Meta's internal tools and data infrastructure (Presto, Deltoid, Unidash) 35. Employee/customer onboarding experience with understanding of new hire journey challenges 36. Service design background including service blueprinting and process optimization 37. UX research experience with journey mapping, empathy mapping, and user interview methodologies 38. Voice of Customer analysis experience with sentiment analysis and feedback categorization 39. Enterprise support or IT service management experience **Public Compensation:** $123,000/year to $179,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

Gardner Health Services is currently recruiting to fill a IT HelpDesk/Desktop Support Technician position. This is a full-time position based out of the Alviso Health Center Offices located at 1621 Gold Street Alviso, CA 95002. The IT Help Desk/Desktop Support Technician works onsite or at a remote Helpdesk answering calls and providing technical support to end users. The positions performs troubleshooting of Desktop PC hardware, operating systems and any other installed software to provide solutions and remediate the problem. Other duties include managing the administration of the helpdesk software, assist with the administration of licensing and inventory, and communicating and elevating issues to other IT staff. This recruitment will remain open until filled. Applications will be reviewed on a first come first serve basis. Apply now! Minimum Qualifications: The minimum qualifications of this position is listed below. An equivalent combination of education and experience may be considered. * Associate Degree in Information Systems or related field with minimum five (5) years' of technical support and services, including installing operating systems, computer hardware, and software. * Fluent in Spanish, preferred. * If selected, other documents and certifications may be required as part of the hiring and credentialing process* Compensation: Compensation and level of position placement will be determined based on relevant experience and education. IT HelpDesk/Desktop Support Technician: $27.00 - $32.00/hourly PLEASE SEE ATTACHED FOR THE FULL JOB DESCRIPTION Working at Gardner Health Services Employees at Gardner Health Services define the meaning of community service. Gardner employees are passionate about helping people in the community of which they are a part. Staff members are deeply valued both by the community in which they serve, their fellow colleagues, and company administration. A strong sense of teamwork, empathy, and dedication exists amongst Gardner staff that truly embodies what health care professionals should be. Gardner Health Services takes tremendous pride in seeing the growth and professional advancement of its employees. Employees enjoy a healthy work/life balance and a commitment to diversity and inclusiveness. Additionally, job security is excellent and has led to longtime retention of Gardner personnel. Whether you are new to the healthcare industry and looking to get exposure to a possible career in healthcare or a seasoned veteran who wants to make an impact in the community, Gardner Health Care has a position for you. Gardner Health Services offers market competitive salaries and an excellent benefits package for eligible employees, including minimal out-of-pocket expenses for health, dental and vision insurance for an entire family. Also included is 401(K) profit sharing contributions, life insurance, an employee assistance program, annual education reimbursement, and a generous paid time off and holiday leave bank. Who We Are Gardner Health Services is a dynamic and progressive company dedicated to providing the best healthcare services with a community-oriented approach. Gardner's mission is to provide high quality, comprehensive medical and mental healthcare, including prevention and education, early intervention, treatment and advocacy services which are affordable, respectful, culturally, linguistically and age appropriate. Compromised of 10 various clinics with locations in the Bay Area of California stretching from Gilroy to Atherton and focused in the San Jose area, Gardner's services are strategically located to ensure adequate coverage in the region and areas with the highest needs. Gardner provides a full range of medical services including pediatrics, dental and vision care as well as a robust program dedicated to mental and behavioral health. Gardner Health Services and its staff are deeply engrained in the community in which they serve and continually strive to go above and beyond to take care of the community and its members. Gardner Health Services is an equal opportunity employer

About This Role We are seeking an IT Help Desk Technical Writer to create clear, practical documentation that supports employee onboarding, device setup, and day‑to‑day IT support operations. This role is deeply embedded in IT help desk and hardware processes and is not a general technical writing position. As new tools, devices, and access models are introduced, you will bridge the gap between IT teams implementing the technology and the employees using it. Your documentation will enable a strong self‑service experience for end users while providing Service Desk agents with reliable reference materials to support and troubleshoot issues efficiently. This role requires someone who can independently take a new or undocumented process, experience it end‑to‑end, identify gaps, and create documentation that reduces support tickets and improves the employee experience. What You Will Work On * Create end‑to‑end technical documentation from scratch for IT Help Desk operations related to hardware and device onboarding * Write step‑by‑step guides for new laptop setup, enrollment, and first‑time access * Document how employees gain access to required systems, tools, and applications * Create documentation for iOS and Android mobile device setup and enrollment * Develop security‑related onboarding documentation such as identity access, MFA, and security key enrollment * Document the full new‑hire hardware experience from opening the box to being fully productive * Develop self‑service knowledgebase articles designed to prevent Help Desk calls * Produce internal support documentation used by Service Desk and Tech Hub agents * Partner with IT operations and technical teams to learn newly implemented processes * Independently gather and validate steps when technical SMEs are unavailable * Identify missing steps, edge cases, and common user issues affecting onboarding and support * Maintain and update documentation as tools, devices, and processes evolve What You Will Bring * Experience as a technical writer supporting IT Help Desk, service desk, or IT operations environments * Strong knowledge of laptop provisioning and end‑user device enrollment * Experience documenting iOS and Android mobile devices * Understanding of identity and access management from the end‑user perspective * Ability to create documentation from the ground up without relying on pre‑existing content * Experience writing knowledgebase articles used by Service Desk teams and end users * Strong user‑experience mindset focused on reducing support tickets * Ability to work autonomously and remove documentation burden from technical teams * Clear, concise writing skills focused on step‑by‑step guidance for non‑technical users What You Can Expect * Project‑based W2 role with an expected duration of 6-9 months * Must be located in the United States and must not require current or future work authorization sponsorship * Compensation commensurate with qualifications, experience, geographic location, market conditions, and operational factors * Pay Range: $50-$70 per hour * Benefits include Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, and Paid Sick Time where legally required * An inspirational place to do your best work, engage in meaningful projects, and continually develop the skills, competencies, and qualities that set our team apart What We Do At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration. Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP. RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world's most popular apps-including industry leaders like Match Group, Rakuten, Yahoo, and Coupang-Sendbird powers over 7 billion messages every month. The Sendbird Information Security team has an opening for an IT Support Specialist. This role is an in-office role at least 4 days/week. This is the perfect role for anyone who is the "fixer" of computers, printer connections, and software accessibility. Troubleshooting is your game, and you like to keep your equipment in order. Process is a passion for you. Urgency with a smile is the way you role. As the IT Operations Specialist, you will be responsible for IT equipment maintenance, managing enterprise software licenses and seats, and implementing effective workflows and the Jira IT help desk ticketing system. What You Will Do: Support and enhance IT policies and practices. Provide on-site and remote training and troubleshooting of IT systems and software to employees Manage installations, upgrades, and configurations of hardware and software Manage a multi-platform base of mostly Mac (OSX) using JAMF and PC (Windows) computers Manage Okta & JAMF operations and integrate Okta with new software Administer laptops, desktops, printers, switches, firewalls, phones, cameras, and software Perform troubleshooting to diagnose and resolve problems related to IT equipment (mobile devices, laptops, network, VPN) Who You Are: Committed to providing excellent customer service Empathetic and patient Resourceful to a fault A problem solver, not a problem bringer What You Bring to the Table: Superb analytical, diagnostic, and troubleshooting skills Experience with Jamf, Okta, Symantec Endpoint Protection, Jira (Atlassian), G Suite In-depth knowledge of Jamf administration is a plus Experience with Okta Lifecycle Management is a plus Business-level English skills are highly preferred. What We Offer Includes (but are not limited to) : 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off Company subsidized medical, dental, vision insurance Flexible Spending Accounts Parental leave Life and disability insurance Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages Pay Transparency For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $114,000.00 - $130,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs, which may cause your specific offer to vary from the amount listed above. Hybrid Work Policy We offer a hybrid work schedule at Sendbird. With the values of collaboration and relationship building in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. About Sendbird Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps-including DoorDash, Match Group, Noom, and Yahoo Sports-Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing customer base. You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics. Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions. Working Hours: If based in EST/CST: 6:00 AM - 6:00 PM EST. One shift either occurring on Saturday/Sunday + occasional holiday shifts may be required. If based in PST: 10:00 AM - 10:00 PM PST. One shift either occurring on Saturday/Sunday + occasional holiday shift may be required Travel: This role may require traveling to regional customer sites up to 10% of the time. How you'll make an impact: Be the conduit between Skydio and our customers with the ability to address all advanced technical support questions our customers may have in a timely manner. Working with the Product and Engineering teams to communicate and elevate the customers “voice” to internal stakeholders and prioritize and understand development timelines. Develop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teams. Be a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarity. Work closely with the Customer Success and Field Service Representatives to provide priority response playbooks and after-action reporting (AAR) to our customer base. Own the after-sales support engagements, working closely with the Sales and Customer Success teams to deliver top-quality support for our customers, and build support processes that are relevant to our verticals. Be flexible: Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed. What makes you a good fit: Public Safety experience and/or UAS/UAV background is a plus. Experience with UAS/UAV standard maintenance practices is preferred. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Assertive self-starter with excellent interpersonal and written communication skills. Familiarity with RMA, spares, logistics or other repair workflows is a plus. Value Added Reseller (VAR) or OEM Partner support Ops/Program experience is a plus At least 2 years of experience using the Linux/Windows/mac OS shell and basic utilities. At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles. Experience working with Salesforce Service Cloud case management and Jira bug tracking is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Strong understanding of Network Security and IPsec implemented across multiple networks. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network. Experience with optimizing media streaming over mixed wireless networks. Some experience in Linux operating systems is preferred. Hands-on experience with a variety of Network diagnostic tools. Willing to travel 10-20% of the working year. Willing to work a four day twelve hour shift schedule. Flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teams. Experience working cross-functionally across engineering, ops, product, and go-to-market teams. Why Join Us? At Skydio, you'll help shape the future of autonomous flight technology. You'll work alongside world-class engineers and domain experts, and you'll be given ownership and autonomy to grow into a leadership role. We offer competitive compensation, excellent benefits, and an opportunity to make a tangible impact in an industry poised for massive growth. Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is 70,000 - $106,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. *Compensation for certain positions may vary based on the position's location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Powered by JazzHR q6iFMAAGuu

IT Support Analyst Type: Full-time The IT Support Analyst is responsible for proactively and reactively handling the technology needs and requirements of end users. This position is located in our South San Francisco office. Travel to other sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, networking, access control, cloud technologies and specific scientific-related devices and applications. Primary Duties & Responsibilities: Technical Support: Provide troubleshooting and technical support to end-users, resolving hardware and software issues promptly. Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. Onboarding/Offboarding: Assist with the onboarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations. System Administration: Install, configure, and maintain software applications and operating systems, ensuring system integrity and security. System Support & Troubleshooting: Ensure all IT systems are operating smoothly and efficiently. Provide prompt troubleshooting and support for hardware and software issues that arise in theatre operations Network Management: Maintain and optimize network hardware and software to ensure smooth connectivity, high availability, and security across all systems. Audio/Visual: Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices Data Security: Enforce data security measures, manage backup systems, and conduct regular security audits ensuring compliance with security standards and industry regulations to protect business information. Documentation: Maintain accurate records of IT assets, configurations, procedures, and support tickets for future reference and audits. User Training: Conduct training sessions and create resources to help users understand and optimize their use of IT systems. Teamwork: Represent the IT perspective on projects and processes providing technical guidance, training, and support for business stakeholders. Candidate Profile: 3+ years of IT technical experience in a service desk environment Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users Strong knowledge of mac OS, Windows, IOS, and Android operating systems Strong knowledge of Google Workspace, FreshService, Slack, Notion, telephony, and other common desktop applications Experience of troubleshooting computer hardware Experience with MDM solutions that manage Macs, Windows, and mobile systems (e.g. InTune, Hexnode) Experience with IT ticketing systems (e.g., FreshService) Experience troubleshooting network related issues Knowledge of IT security protocols, and cloud-based services Relevant IT certifications a plus Bilingual in Spanish a plus Flexibility and adaptability - you will be juggling multiple troubleshooting requests in a fast-paced startup environment The anticipated pay range for this role is $90,000 - $110,000 per year for our South San Francisco location. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs. About Ohalo: Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit ************** Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application. No visa sponsorship is available for this position at this time. No recruiters, please.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact Provide frontline IT support for employees across Windows and mac OS environments. Troubleshoot hardware, software, and network issues to ensure minimal downtime. Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. Maintain and optimize company systems such as Google Workspace, Slack, and security tools. Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who 3+ years of IT support or systems administration experience in a fast-paced tech environment. Strong understanding of networking, endpoint management, and system security. Proficiency with Google Workspace administration and modern collaboration tools. Experience troubleshooting both hardware and software issues across multiple platforms. Excellent communication and problem-solving skills with a proactive, customer-first mindset. Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves Experience with scripting or automation tools (Python, Bash, or PowerShell). Familiarity with identity management systems like Okta or Azure AD. Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. *Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid