Help desk analyst jobs in Wilmington, DE - 1,079 jobs

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. We're looking for Technical Writers to write, publish, and maintain developer documentation. Our work ranges from making small edits to existing content to creating entirely new websites. We need someone who excels at handling multiple projects and has the technical know-how to create comprehensive guides for developers. Responsibilities: + Create high-quality instructional documentation for developers. + Collaborate closely with subject matter experts, project managers, developers, testers and business analysts to produce the required technical documentation. + Use a suite of internal tools to draft, develop, and publish content. + Communicate technical concepts in simple easy-to-understand language for technical and non-technical audiences. Skills: + Strong writing and editing ability. + Proficiency with HTML,YAML, Markdown and either Javascript or Python. + Familiarity with programming best practices. + Experience writing instructional content (e.g. user manuals or guides, support content / instructions) + Experience working with a content management system + Knowledge in Google docs and products. + Understanding of access control lists, and dynamic code. + Ability to write according to our internal style guide. + Strong research and analytical skills + Strong communication skills. + Project management skills. + Customer service. This position is part of a bargaining unit. Basic Qualifications: + Minimum 2 years of Project Management experience Minimum 2 years of technical writing and editing experience Minimum 2 years of experience writing according to internal style guide + High School Diploma / GED Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************************************** Role Location Hourly Salary Range California $32.00 to $42.00 Cleveland $32.00 to $42.00 Colorado $32.00 to $42.00 District of Columbia $32.00 to $42.00 Illinois $32.00 to $42.00 Maryland $32.00 to $42.00 Massachusetts $32.00 to $42.00 Minnesota $32.00 to $42.00 New York/New Jersey $32.00 to $42.00 Washington $32.00 to $42.00 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 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