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IT Analyst (Supply Chain) (Oracle Expert)
OIA Global 3.9
Information systems technician job in Portland, OR
OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,400 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.
Summary:
This position liaises between business and technical groups and is responsible for creating documentation to ensure ongoing communication and development is clear. This role will focus primariy on creating and deploying reports that are utilized by both internal and external stakeholders. The Analyst helps ensure technical work is properly prioritized according to the priorities set by leadership and the project manager. This role serves as a primary contact coordinating user acceptance testing before and after production releases as well as production support responsibilities.
Hybrid Role: Wil be expected to work designated days in the office and others from home.
Location: 2100 S River Parkway, Suite 800, Portland, OR 97201
Salary Range: $80,000 to $110,000 annually
The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.
Duties and Responsibilities:
Understand and discuss technical concepts with non-technical and technical employees
Participate in Agile team ceremonies
Conduct unit, system, and user acceptance testing to ensure changes meet requirements
Lead requirement gathering sessions with users for small projects
Document use cases and technical guidelines for assigned projects
Resolve maintenance projects as they arise with guidance from Senior and/or Lead Analyst
Identify issue patterns and participate in root cause analysis and resolution
Responsible for system monitoring, support response and support queue management for any one of OIA's applications
Occasional support outside normal business hours
Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience leveraging both agile development and waterfall release approaches
Experience with LEAN or other process improvement methodologies
Experience with writing Functional and System documentation
Knowledge of technology, vendors, services, and methodologies to build digital offerings
Able to learn how to use flowchart and diagram tools such as LucidChart
Familiarity with Application Integration Preferred
Familiarity with RPA, AI, ML Preferred
Strong leadership, team building, communication, and customer service skills
Ability to function autonomously and use good judgment in a fast-paced, global environment
Ability to adapt to changing priorities, shifting needs and moderate ambiguity
Knowledge of and capable to introduce new technologies to the organization
Ability to develop strategies for crucial solutions for the overall success of the business
Experience in data analysis and data visualization to draw business-relevant conclusions
Education and Experience:
2+ years experience as a business analyst or functional analyst or a similar role
Must have hands on experience with Oracle ERP
Experience with Power BI, Report development and testing
Must have experience with the following ERP modules - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR) Fixed Assets (FA), Purchasing (PO), Inventory (INV), Order Management (OM)
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to lift to 15lbs/5 kg
Minimum to no travel required
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
$80k-110k yearly 1d ago
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IT Help Desk Support
Riverview 4.5
Information systems technician job in Vancouver, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY
Provides computer support to employees in all departments and branches.
The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.
Computer hardware and software maintenance and installation.
Writes project reports and documentation for new or modified software and hardware.
Diagnose PC, LAN, WAN and data communication problems.
Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
Assists department staff with application customization.
Assists with work projects such as converting to new hardware or software.
Makes recommendations for improvements in computer system.
Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
RELATIONSHIPS
Daily contact with Supervisor to receive direction and discuss department issues.
Daily contact with IT department staff.
Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHER
Accurate data input; at least 30 wpm.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
$21-30 hourly 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information systems technician job in Gresham, OR
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$35k-47k yearly est. 29d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Information systems technician job in Portland, OR
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$50k-72k yearly est. 60d+ ago
Technical/Resource Support Specialist
Ascensus Global 4.3
Information systems technician job in Lewisville, WA
ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe.
POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award.
Requirements
ESSENTIAL RESPONSIBILITIES:
Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers.
Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support.
Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab.
Control and maintain an extensive inventory of materials, publications and equipment.
Generate reports on attendance, inventories and scheduling.
Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators.
Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software.
Provide generalized instruction on the operation and use of such equipment on an ad hoc basis.
Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts.
Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary.
Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary.
Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues.
Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools.
Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs.
SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment.
QUALIFICATIONS:
U.S. citizenship.
Minimum 1 year of technical and resource support experience.
Familiarity with foreign languages and/or training.
PREFERRED QUALIFICATIONS:
Experience supporting a language training contract.
3 years of technical and resource support experience.
WORK ENVIRONMENT: 8-hour shifts.
PAY RANGE:
Pay Range: $85,000 - $95,000
Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary.
BENEFITS:
Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay.
AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.
$85k-95k yearly 60d+ ago
IT Help Desk Support
Riverview Bancorp Inc. 4.3
Information systems technician job in Vancouver, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY
Provides computer support to employees in all departments and branches.
The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.
* Computer hardware and software maintenance and installation.
* Writes project reports and documentation for new or modified software and hardware.
* Diagnose PC, LAN, WAN and data communication problems.
* Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
* Assists department staff with application customization.
* Assists with work projects such as converting to new hardware or software.
* Makes recommendations for improvements in computer system.
* Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
* Participates in and completes training objectives with passing scores.
* Follow all Riverview policies and procedures.
RELATIONSHIPS
* Daily contact with Supervisor to receive direction and discuss department issues.
* Daily contact with IT department staff.
* Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
SKILLS
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports and business correspondence.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHER
Accurate data input; at least 30 wpm.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
$21-30 hourly 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Information systems technician job in Portland, OR
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-47k yearly est. 12h ago
Site Services Technician- Tualatin, OR
Matheson Tri-Gas, Inc. 4.6
Information systems technician job in Tualatin, OR
To implement, execute and then meet and exceed expectations of the Matheson Tri-Gas on-site service team's operational responsibility of providing site services to the customer's medical & specialty gas needs. Essential Functions Execute the customer's & MATHESON policies and procedures to meet the operational requirements of customer.
Maintain a safe and cleanly work environment in addition to following all workplace safety protocols in performing required work.
Perform daily check of all gas, liquid, and chemical locations currently identified as needing daily monitoring.
Coordinate deliveries to all use points at customer location.
Unload/load trucks as required using carts, pallet jacks, or forklifts.
Perform cylinder orsystem chemical changes if required in contract with customer.
Provide inventory management through forecasting the needs of the specific locations and processing all orders to maintain proper inventory in addition to processing orders sent from authorized users.
Respond to all gas and liquid alarms needs 24 hours a day.
Replace products or coordinate repairs to systems as needed to ensure uninterrupted supply to the end users at the customer site.
Implement and maintain technical and safety programs, operating records and documentation, and manage the sites PM program.
Keep/maintain the equipment maintenance database, schedules, and keep procedures up to date.
Recommend, support, and implement improvements to all gas & chemical equipment and related systems new or existing.
Assure timely communications and reports with all team members (customer, and MATHESON management).
Maintain a high level of professionalism while continuing to gain specialized education and training.
Safety training for customer personnel in the safe handling of cryogenic liquids and compressed gases.
Manage hazardous and non-hazardous waste, as required.
Member of Emergency Response Team, as required.
Performs other duties as assigned
Complies with all policies and standards
Physical Demands
Stationary Position - Rarely
Move/Traverse - Frequently
Stationary Position/Seated - Rarely
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Frequently
Exerting Force/Pulling - Frequently
Ascend/Descend - Frequently
Balancing
Position Self/Stooping - Frequently
Position Self/Kneeling - Occasionally
Position Self/Crouching - Rarely
Position Self/Crawling - Rarely
Reaching- Frequently
Handling- Frequently
Grasping- Frequently
Feeling- Frequently
Communicate/Talking- Frequently
Communicate/Hearing- Frequently
Repetitive Motions- Frequently
Coordination- Frequently
Travel Requirements - Rarely
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
$35k-42k yearly est. 60d+ ago
Part-time IT Support Technician 1 - Customer Support
Clark College 4.2
Information systems technician job in Vancouver, WA
Clark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This position is a part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. The work schedule for this position will vary depending on where we need coverage; schedules change every quarter. The working days are Monday - Thursday between the hours of 8:00am-5:00pm and Fridays from 8:00am-4:00pm. This position is not eligible for benefits.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITIES:
* Act as the first point of contact for incoming technology requests.
* Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
* Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
* Assist in resolving application software issues and implement bug fixes within critical systems.
* Ensure continuous customer support and contact with customers.
* Escalate critical system interruptions with IT incident response personnel.
* Create a safe, bias-free working environment, which engenders respect for differences.
* Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
* One (1) year of recent experience in an IT customer service environment.
* Experience interacting with people in a customer service environment.
* Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software.
* Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
* Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
* Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
* Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
* Ability to quickly learn and adapt to new technologies and procedures.
* Ability to work independently.
* Ability to accurately and thoroughly document work and keep all documentation up to date.
* Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
* The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation.
* This position is represented by Washington Public Employees Association.
* Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
SALARY RANGE: $20.94 - $27.96/hour. | Step A-M | Range: 42 | Code: 481C
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., January 26, 2026.
REQUIRED ONLINE APPLICATION MATERIALS:
* Clark College online application.
* Current resume, with a minimum of three (3) references listed.
* Responses to the supplemental questions included in the online application process.
Please apply online at ******************
To contact Clark College Office of People and Culture, please call ************** or email *********************.
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Office of People and Culture at ************** or by video phone at **************.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, ************** or ***************************. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: *********************************************************************
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. Clark College does not currently sponsor H-1B visas.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Office of People and Culture.
Our Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Cross Institution Faculty of Color Mentorship program, and Faculty and Staff of Color Conference.
The Office of People and Culture aims to support and elevate the college community by embedding equity and continuous growth into every aspect of people practices - from recruitment and onboarding to learning, well-being, and community partnerships.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, ************, *******************, 1933 Fort Vancouver Way, Baird 122, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
January 8, 2026
26-00001
$20.9-28 hourly Easy Apply 19h ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Information systems technician job in Salem, OR
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 45d ago
Help Desk Specialist
The EDH Global
Information systems technician job in Portland, OR
This Help Desk Specialist will provide I. T. support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and /or escalating requests for resolution. This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service.
Tasks are:
- Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues.
- Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions.
- Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform.
- Excute account management support to end-users via Active Directory and other OCFO applications; monitor system performance.
- Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's.
- Offer I. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems.
- Work independently and with team; convey technical information to non-technical customers.
- Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned.
Responsibilities:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Education:
Degree (Preferred)
License/Certification:
Green card or US Citizenship (Required)
CompTIA A+ (Required)
$52k-77k yearly est. 60d+ ago
Helpdesk / Desktop Support II
Magnate Worldwide
Information systems technician job in Portland, OR
The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory.
ESSENTIAL JOB FUNCTIONS
Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance.
Respond to requests for technical assistance in person, via phone, and electronically.
Provide onsite support for remote locations as required.
Maintain a high level of response to all queries by all users.
Log all help desk interactions.
Install & maintain desktops, laptops, printers, scanners, & other peripherals.
Maintain hardware/software inventory including ordering and maintaining inventory of computer supplies.
Maintain desktop backup software and AV software.
Monitor spam filters.
Troubleshoot computer hardware, software, and network issues.
Establish connectivity of ‘Smart phones' to appropriate company's email system and MDM.
Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
Maintain smooth workflow and advise your supervisor of workload as necessary.
Provide on-site desktop & A/V support to executive leadership in the Portland office.
Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
3+ years' experience providing help desk support in an enterprise windows environment.
Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.
Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
Demonstrated positive communication and teamwork skills.
Have the ability to multitask and prioritize.
Strong initiative and the ability to work successfully in an environment with minimal direction.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
$52k-77k yearly est. Auto-Apply 60d+ ago
IT Depot Technician
Stefanini_Training 4.6
Information systems technician job in Beaverton, OR
Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Staging and imaging of Windows and Apple Computers
Shipping, receiving and disposal of IT equipment
Inspect, test and clean returned IT equipment.
Sort, organize, and store IT equipment in proper location.
Update and maintain accurate equipment inventory.
Pack, stock, organize and rearrange products in depot as needed.
Keep depot area organized and clean.
Update systems and tickets for returned equipment.
Assist in other areas of the depot as needed.
Inventory management of IT equipment including asset auditing.
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: *******************************************
What do you need to succeed?
Windows and Apple hardware and software troubleshooting skills and experience
Ability to complete all work tasks with minimal supervision
Excellent time management skills to prioritize workload
Excellent attention to detail while working in inventory and ticketing systems.
Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment
High level of flexibility and the ability to positively respond to changes in work requirements
Ability to operate and communicate effectively while under pressure is essential
Good technical writing skills and a willingness to document all work performed
Ability to test IT equipment and verify functionality of all components.
Basic troubleshooting of hardware and software issues for Windows and MAC devices.
Strong data entry and customer services skills.
Ability and willingness to learn new technologies.
Required Minimum Education:
High School Diploma (required)
Associate Degree or at least some college courses in related field (preferred)
Required Minimum Experience:
A Minimum of 2 years of experience in a related field
Preferred Certifications:
Comp TIA A+
MCDST - Microsoft Certified Desktop Support Technician
MCSA - Windows 10
Apple Certified Mac Technician (ACMT)
Lenovo Certified Technician
$55k-96k yearly est. 60d+ ago
Technical Support Analyst
Giesecke+Devrient GmbH 4.7
Information systems technician job in Portland, OR
We are seeking a Technical Support Analyst with intermediate to advanced Windows 10/11 troubleshooting skills, field hardware experience, and customer-facing support expertise. This role provides on-site and remote support for Veridos' driver license issuance systems deployed across Washington, Oregon, Guam, and Saipan. Responsibilities include installing and maintaining photo-capture hardware and resolving software, workstation, network, and peripheral issues. The ideal candidate is a resourceful, customer-oriented desktop support professional comfortable working independently in the field, communicating with clients and internal teams, and resolving issues across a variety of hardware and software environments.This is a remote role, and a company computer is provided.
DUTIES & ESSENTIAL JOB FUNCTIONS
* Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals).
* Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors.
* Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes.
* Configure, maintain, and repair user profiles, Group Policies, and system settings.
* Perform hardware diagnostics and coordinate repair or replacement of defective components.
* Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools.
* Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join.
* Resolve software installation, compatibility, and performance issues.
* Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager).
* Perform malware detection, removal, and remediation using enterprise security tools.
* Analyze Windows Event Logs and system diagnostics to identify and address root causes.
* Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors.
* Maintain accurate documentation of troubleshooting steps, resolutions, and system changes.
* Provide end-user training on Windows features, security best practices, and system usage.
* Collaborate with senior engineers to escalate complex issues and support long-term technical improvements.
* Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform.
* Coordinate and complete routine and emergency service requests within established SLAs.
* Generate monthly reports on issue trends, SLA performance, and system health metrics.
* Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials.
* Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment.
* Develop and update Bills of Material (BOMs) for deployed hardware configurations.
OTHER FUNCTIONS AND RESPONSIBILITIES
This job description does not encompass every duty associated with the position. Employees may be assigned additional job-related tasks or instructions by their supervisor as needed and are expected to perform these duties in compliance with applicable federal and state regulations and company policies. The role also requires adherence to the following expectations:
* Primary duties involve a combination of office-based tasks and field work necessary to support business operations.
* The position requires the regular exercise of discretion and independent judgment.
* The role involves work requiring advanced knowledge that is predominantly intellectual in nature and requires consistent analytical judgment.
* Responsibilities may include applying systems analysis techniques, consulting with users, and determining functional hardware, software, orsystem specifications.
* Participation in an on-call rotation may be required, including periodic after-hours or weekend support to resolve critical operational issues.
All job requirements may be adjusted as needed to reasonably accommodate individuals with disabilities. Some duties may not be appropriate for individuals whose performance of those duties would pose a direct threat or significant risk to the health and safety of themselves or others.
REQUIRED EXPERIENCE & QUALIFICATIONS
* 2-5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts).
* Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk.
* Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot).
* Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs.
* Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics.
* Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads).
* Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors.
* Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools.
* Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams.
* DSLR camera experience (Canon preferred).
* Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon.
* Must pass a drug screening and criminal background check prior to employment.
* High School diploma required; location preference is within the Vancouver, WA area.
PREFERRED QUALIFICATIONS
* Associate degree in an information technology discipline.
* Experience in the secure ID card, credentialing, or DMV industry.
* Mechanical aptitude and the ability to work independently in field environments.
* Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases.
* Familiarity with software development lifecycle concepts.
* Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
* Ability to sit and work at a computer for extended periods (8+ hours per day).
* Adequate visual acuity and manual dexterity to operate computers, phones, scanners, and technical equipment.
* Regular driving for field service visits, including extended periods behind the wheel.
* Ability to install hardware at client sites, which may require bending, kneeling, reaching, and working under desks or around office furniture.
The pay range for this position is $26.44 - $36.05 per hour. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.
$26.4-36.1 hourly 4d ago
IT Desktop Connectivity Technician
Pacific Office Automation 4.7
Information systems technician job in Beaverton, OR
Pacific
Office
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in
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1976
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over
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located
in
ten
western
states
OR
WA
CA
AZ
NM
NV
UT
ID
CO
&
TX
With
over
40
years
of
success
in
office
equipment
and
technology
salesservice
our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an IT Desktop Connectivity Technician to join our field services team at our office in Beaverton OR If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too Essential Job Duties Troubleshoot and diagnose our customers network connectivity with devices such as desktops laptops servers firewalls switches and wireless access points Communicate with customers via phone email etc to gather information for troubleshooting Work closely with sales representatives customers and remote technicians to resolve network related problems Be a part of a fun growing and dynamic department and culture focused on providing the highest level of customer success Qualifications Some computer knowledge mixed with a willingness and capability to learn Natural problem solving ability combined with a passion for fantastic customer service Excellent written and oral communication skills Ability to work in a fast paced environment Associates degree preferred but not required VOIP technology experience a plus Knowledge of networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferred Network A Microsoft MD 100 Microsoft MD 101 Certifications are a plus Knowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferred Benefits Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite
$59k-102k yearly est. 33d ago
Help Desk Support
360 It Professionals 3.6
Information systems technician job in Salem, OR
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.
Qualifications
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-56k yearly est. 60d+ ago
Desktop support technician
Ovation 4.6
Information systems technician job in Portland, OR
Job Brief:Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.
Responsibilities:
Skills Required:
$42k-54k yearly est. 60d+ ago
IT Security Specialist
Northwest Natural Gas Company 4.1
Information systems technician job in Portland, OR
IS Security & Analytics Staff 1; Portland, Oregon (US-OR) Hybrid schedule available for Oregon & Washington residents. Regular FT Posting # 5446 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
The Role:
You'll be a member of the Security Operations Team and collaborate with our teams on projects and operational work, as part of our security program. Your responsibilities will include people, processes, and technology. You will understand security in the context of business priorities/constraints. This is a key role in a technology organization maturing its processes and modernizing its Identity and Access Management (IAM) technology. This position will be based at our office in downtown Portland.
Day to Day:
Identity Management
Design -
* Define IAM security requirements for the implementation of new applications and projects.
* Provide analytical and technical guidance to the team and recommend and take action to direct the analysis and solutions required.
* Contribute to the overall architecture of our identity and access management standards.
Implement -
* Automate IAM processes to reduce manual effort.
* Work with managed service providers and peers to ensure new systems are onboarded into IAM tools successfully.
* Escalate and work closely with product vendors to support the technical environment.
Operate -
* Provide IAM administration as well as maintenance of user access roles including reviewing changes in the production environments and coordinating with the key stakeholders from IT, business delivery teams, and third-party vendors.
* Monitor IAM activities to proactively identify both operational issues and security incidents; identify and resolve issues with IAM tools.
* Drive towards identity standards and processes; provide guidance on application IAM best practices.
Support -
* Update IAM workflows in line with information security principles in response to business requirements.
* Ensure product/content updates occur successfully.
* Create and update IAM documentation (e.g., policies, standards, processes, etc.).
* Develop and report on key performance indicators to show the effectiveness of the identity governance administration (IGA) program.
Security Consulting -
* Collaborate on projects to ensure that identity security issues are addressed throughout the project lifecycle.
* Review system designs and identify areas for security improvements.
* Provide ad hoc consulting on tactical identity security topics.
Come on your first day with:
Qualification and Experience
Educational Qualifications -
* Minimum three years of identity management orinformation security experience. Additional experience required for level 3.
* Bachelor's degree or equivalent additional work experience.
* Advanced understanding of Identity Management, Identity Governance and Authentication/Authorization integration, PIV, SSO (e.g., Active Directory, ADFS, SAML, LDAP, MFA, OAuth 2.0, OIDC, etc.).
* Experience with secure code development practices.
* Experience with the Java/Beanshell, Python, and PowerShell programming languages
* Familiarity with developing web-based APIs, HTTP-RPC, and REST.
* ITIL Foundations certified or successful completion within 90 days of starting.
Technical Competency -
* A solid understanding of IAM and security priorities and concepts
* Technical knowledge of identity and access management technologies, mainstream operating systems, and complex applications.
Occupational Personality -
* You'll interact with NW Natural's personnel at various levels and across business units to understand business imperatives. Deep technical skills paired with collaboration will be key to your success, as will your ability to communicate IAM concepts and situations to audiences with varying levels of familiarity with these concepts.
* Leadership abilities with the capability to direct other technical staff on identity security initiatives and guide team members. You'll get to work with minimal supervision. Strong analytical skills to analyze identity security requirements and relate them to appropriate security controls.
* Your ability to manage expectations appropriately will help and build long-term relationships.
* You'll remain current with industry trends and evolving threats.
What we offer:
Health & Wellness -
* Rich health insurance benefits with competitive employer contribution
* Free access to an online wellness resources platform
Work Life Balance -
* Up to 23 Vacation Days
* 80 Hours of Sick Time
* 10 paid holidays and 3 floating holidays
* Flexible work arrangements
* 3 weeks paid parental leave
* Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups
* 1500 sq foot exercise facility and secure bike room
Financial -
* Meaningful annual incentive bonus opportunity in addition to base salary
* Competitive 401K company contribution and match
* 15% discount on NW Natural stock through Employee Stock Purchase Program
* Up to $5250 a year in tuition reimbursement
* Wellness incentive program
Discounts -
* 20% off natural gas service
* Up to 30% discount at NW Natural Appliance Center
* TriMet Pass for all HQ employees
* Generous discounts with Verizon & AT&T Wireless
Base salary range: $86,500.00 - $123,250.00 (Level 2) or $107,500.00 - $153,200.00 (Level 3) per year, depending on qualifications
Annual Target Incentive: Level 2, 9.5% target
Level 3, 12.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
******************************************************
Deadline: 2/3/26
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
All applications must be submitted through NW Natural's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at ************************ or **************.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
$107.5k-153.2k yearly 6d ago
Desktop support
Artech Information System 4.8
Information systems technician job in Portland, OR
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title
:
Desktop Support Representative Onsite Support
Location: portland,or
Duration: 1+ years
Skills Overview
Deskside Support Tech. Must be experienced in DESKSIDE support
·
Win7/Win XP OS support
. Troubleshooting
·
Office 2003/2007/2010 support
·
Executive end user trouble shooting skills
·
Dell hardware
·
Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
$42k-52k yearly est. 12h ago
Technical Support Specialist
Hubb 3.7
Information systems technician job in Vancouver, WA
Who We Are:
Hubb is a technology solutions company that is re-inventing the way companies and organizations plan their conferences and events. Our 30+ event-solutions company is based in Vancouver, WA with a global customer base. Hubb delivers software solutions for conference management and mobile applications for mid-market and enterprise clients. Hubb powers many of the world's largest conferences for some of the world's most recognizable brands.
Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey. Ultimately, we build products & services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work… why wouldn't you?
The Job:
As the Technical Customer Support Specialist, you will be responsible for handling front-line, inbound support requests from our customers. These support requests relate to a wide variety of support issues. The hours worked are variable, and could include early mornings, nights, or weekends. This position is a part-time long term contract with the possibility of transferring into a permanent role.
Essential Duties and Responsibilities:
Manage support tickets, calls and emails
Provide both client and end-user training
Partner with clients by assisting them with configuration of the Hubb product
Serve as a subject matter expert to all clients
Troubleshoot technical issues
Partner with members of other teams to resolve client issues
Key Competencies & Skills
Minimum 1-year experience providing support for SaaS organizations
Proficient in full Office Suite with particular expertise in using Excel
Good working knowledge of HTML and CSS and working knowledge of Document Object Model including knowledge of browser inspections tools to assist in technical troubleshooting of existing code base
Ability to use technical troubleshooting tools including reading user error logs, browser console logs, and browser inspection tools
Knowledge of REST APIs a plus
Basic knowledge of Javascript or JQuery a plus
Ability to multi-task and prioritize issues
Strong computer skills a must including basic Windows and Mac OS functionality
Comfortable troubleshooting issues using live remote desktop sharing applications
Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms
Self-starter with proven ability to work proactively and independently
Excellent written and verbal communication skills
$35k-69k yearly est. Auto-Apply 60d+ ago
Learn more about information systems technician jobs
How much does an information systems technician earn in Gresham, OR?
The average information systems technician in Gresham, OR earns between $26,000 and $72,000 annually. This compares to the national average information systems technician range of $28,000 to $74,000.
Average information systems technician salary in Gresham, OR
$43,000
What are the biggest employers of Information Systems Technicians in Gresham, OR?
The biggest employers of Information Systems Technicians in Gresham, OR are: