Information technology manager jobs in Millcreek, PA

Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. This is an in office position located in midtown Manhattan very close to all major transportation hubs. For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges. About the Position Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees. Key Relationships Reports to: AVP, IT Services Delivery Manager Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure. Key Partners: Global IT support teams, third-party vendors, and service providers Key Responsibilities Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards. Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer. Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery. Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments. Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware. Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD. Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support. Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement. Oversee hardware lifecycle management and automation, ensuring device and data security and integrity. Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting. Maintain vendor and supplier relationships to support operational efficiency and compliance. Enforce IT policies and ensure global teams adhere to standards and compliance requirements. Research emerging technologies and recommend solutions to enhance service delivery. Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development. Analyze support trends and team performance to identify improvement opportunities. Conduct system health checks and reporting, proactively addressing monitoring gaps. Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions. Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team. Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution. Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed. Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks. Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes. Participate in disaster recovery planning, testing, and execution. Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows. Mentor and coach global team members. Candidate Qualifications: Required: 5+ years of experience in a technical support or helpdesk environment. Proficiency in supporting Windows and Mac OS X operating systems. Experience with Mac device deployment, management, and security compliance. Familiarity with Microsoft365, Active Directory, and basic networking concepts. Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management. Strong communication and customer service skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus. Preferred: Bachelor's or higher, with specialized training. Build management skills. ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk). Exposure to mobile device management (MDM) platforms. Deep understanding with Apple Business Essentials and MS Intune integration/platform support. Experienced scripting knowledge (e.g., PowerShell)

The Company Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they're making substantial investments in IT operations and infrastructure resilience. The Opportunity We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function. You will directly influence reliability, security, and scalability as the company continues its expansion. Key Responsibilities Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes Enhance endpoint security and device lifecycle management programs Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness Introduce automation opportunities that improve uptime, efficiency, and user experience Own vendor and MSP relationships to ensure SLA performance and cost alignment Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads Track and report operational metrics tied to system performance and service delivery What We're Looking For 4-8 years in IT Infrastructure/Operations with leadership responsibilities Technical strengths across: Microsoft 365 / Azure AD Networking platforms such as Cisco, Meraki, or Palo Alto Endpoint tools like Intune or JAMF Virtualization and cloud platforms (VMware, AWS/Azure) Experience guiding or mentoring junior technologists or project contributors Strong communication and collaboration skills with stakeholders at all levels A proactive approach to innovation and continuous improvement Why This Role Stands Out Lead and grow a team during a high-growth business cycle Drive IT strategy and modernization during critical scaling Significant visibility with leadership and product stakeholders Opportunity to build long-term ownership of corporate infrastructure The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Onsite Up to $120k The IT Operations Manager will oversee the day-to-day management of the company's IT infrastructure, ensuring reliable, secure, and high-performing systems across all departments. This role is responsible for leading IT teams, managing projects, and driving continuous operational improvements to support the organization's strategic objectives. Key Responsibilities Infrastructure Management: Oversee and maintain network systems, servers, and hardware/software environments to guarantee optimal performance and uptime. Team Leadership: Lead IT support staff, including recruitment, onboarding, training, and performance evaluation. Cultivate a collaborative, results-driven team culture. Project Oversight: Plan, coordinate, and implement IT initiatives such as system upgrades, integrations, and application rollouts. Policy & Compliance: Develop, implement, and enforce IT policies, procedures, and security protocols to meet regulatory requirements and internal standards. Vendor Management: Manage relationships with external vendors and service providers, including procurement, support, and contract oversight. Budget Oversight: Administer the IT operations budget, ensuring cost-efficient solutions and strategic technology investments. Incident & Disaster Response: Lead troubleshooting, disaster recovery planning, and root cause analysis for recurring technical challenges. Process Improvement: Identify and implement opportunities for automation, process optimization, and technology enhancements to increase operational efficiency.

The IT Regional Manager - US manages geographical offices' IT functions, staff, resources and quality of support for the US Region. Works with Director of IT Service, as well as US territory IT Service Managers to deliver unified IT services and solutions. In this capacity, the IT Regional Manager - US will: Ensure exceptional customer service to all internal and external customers; proactively promote and model client service excellence among regional teams and across the broader IT organization; facilitate customer advocacy to drive timely service resolution; Leadership oversight for operational availability of office-technology equipment including computers, printers, peripheral hardware and video conferencing equipment; Utilize IT service management applications and tools (specifically ServiceNow and Jira) in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life-cycle of all service requests. Ensure call ownership by acting as a liaison between Firm-side IT groups and customers, keeping them informed of service request status until resolution; Manage regional office team's performance management and set goals and objectives; ensure their continuous technical and professional development; influence them to be flexible and adaptable to the changing needs of their customers and office needs; provide opportunities for team members to build and demonstrate new skills and achievements; Management participation in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings; Build trusted relationships with office management and customers; Provide technology consultancy to deliver business solutions to drive office success; Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects and related deployments; Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement; Work as an influencing team; Work with IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment; Foster data security policies and best practices; and Periodically travel to regional offices to meet with office management and team. Proficiencies: Expert proficiency in Microsoft Operating Systems; Expert proficiency in Microsoft Office Suite; Expert knowledge of customer service principles and practices; Advanced proficiency in IT Service management systems (ServiceNow and Jira preferred); Advanced proficiency in producing and analyzing service desk reporting and metrics; Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes; Advanced to expert knowledge of remote access architectures, technologies and applications (Citrix, VPN); Advanced to expert knowledge of wireless networking, technologies and applications (iOS); and Advanced knowledge of networking technologies, cabling topologies, devices, and related applications. Qualifications: Bachelor's degree (preferred) or equivalent experience; Advanced degree (preferred); At least 10 years of management or supervisory experience; At least 10 years of experience providing direct support to customers in the areas of software, hardware and networking technologies; At least 10 years of experience in LAN, WAN and network systems support; At least 10 years of experience configuring, installing and maintaining client PC operating systems and related devices; and Professional services or law firm experience (preferred).

Client: IT MSP Title: Data Center Project Manager Type: Direct hire The Project Manager (PM) is responsible for overseeing the planning, execution, and delivery of complex networking and Data Center (DC) projects across multiple client environments. This role oversees end-to-end material management, hardware forecasting, and program tracking for new data center builds and backbone projects, while also providing backfill support for retrofit programs as needed. The PM is responsible for strategic planning, cross-team collaboration, and ensuring that all technical and delivery aspects are executed on time, within scope, and aligned with client and organizational goals. Key Responsibilities Material Management & Hardware Forecasting Oversee material management across all DC build types Monitor and flag hardware shortages Prepare New Build schedules for DC regions and update milestone date shifts in appropriate trackers and tools Provide consumption signals during demand planning Hardware Sourcing & BOM Management Collaborate internally for hardware sourcing; review supply sheets and discuss shortages with relevant team members Communicate design discrepancies vs. master BOM changes to stakeholders; clarify master BOM requirements for each project Work with design creators for BOM understanding and flag hardware delivery risks to stakeholders Deployment, Prioritization & Escalation Analyze dependencies between projects; optimize/prioritize hardware deployment and flag shortages Work with the team ensure POs are accurate and prioritize gear delivery Refer all flagged issues to stakeholders Tracking, Analysis & Communication Analyze gear requirements for new builds; understand milestones and track milestone shifts Collaborate with the team for milestones and gear requirements Build & update trackers appropriately Facilitate transfer of hardware from central to local warehouses Lead/coordinate weekly meetings Review and update status decks in weekly syncs Respond to questions about delivery dates and risks Identify and flag risks & blockers Track chats and assist with programmatic updates Schedule and conduct lessons learned meetings Roadmap Development & Resource Allocation Vet and validate the roadmap with team Lead calls with all stakeholders for feedback Ensure roadmap coverage for all projects Ensure clear documentation of site/building nuances Continuous Improvement & Documentation Maintain documentation and trackers Analyze gear requirements based on specifications Coordinate and follow up with all necessary teams regarding material status Review tasks/comments for delivery confirmation and shortages Work with team to understand BOM finalizations and flag mismatches Lead inventory clean-up exercises and ensure process documentation is current Identify process inefficiencies and suggest improvements to project execution framework Support training and onboarding for new team members or subcontractors Required Qualifications Exceptional communication and stakeholder management skills Proven experience with vendor and logistics management Efficiency in cross-functional team coordination Strong analytical mindset and ability to manage multiple concurrent projects Proven track record of delivering complex solutions, while navigating a fast-paced environment with frequent shift in priorities Strong familiarity with tools such as G Sheets, Excel, Jira, Smartsheet, MS Project, or equivalent PM software Preferred Qualifications Understanding of colocation and edge computing architectures 5+ years of experience managing large-scale data center, network infrastructure, or field deployment projects Familiarity with SLA-driven managed services and handoff to NOC operations Experience with ITIL or PMP methodologies preferred Bachelor's degree in Computer Science, Engineering, or other related technical field Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Director of Information Systems, Integrations National Nonprofit Organization New York, New York (Hybrid) Support the strategic direction and execution of enterprise technology initiatives by overseeing and managing software and hardware implementations across centralized and remote environments. Key Responsibilities Partner with executive leadership to evaluate, select, and procure enterprise hardware and software solutions. Provide hands-on leadership for system design and implementation, including system installations, physical hardware setup, network cabling, and full infrastructure refreshes. Administer and support Windows Server environments (2012-2022), including Active Directory, DNS, DHCP, and Group Policy Objects (GPOs). Architect, manage, and optimize VMware vSphere environments supporting 100+ virtual servers with a focus on high availability, performance, and disaster recovery. Oversee Veeam Backup & Replication and Veeam ONE, including backup automation, monitoring, compliance, file-level restores, and full VM recovery to ensure data integrity and business continuity. Plan and execute system upgrades across core platforms, including: Windows OS and patch management VMware ESXi and vCenter Rapid7 Meraki and Cisco networking KnowBe4 security awareness Deskpro Microsoft 365 Lansweeper Coordinate after-hours implementations to minimize operational disruption. Implement and manage cybersecurity initiatives, including SIEM (Rapid7), phishing simulations, endpoint protection, and multi-factor authentication (DUO). Administer Microsoft 365 and Entra ID, including licensing, SharePoint Online, Exchange Online, conditional access policies, and dynamic group configurations. Coordinate with third-party vendors for network upgrades, penetration testing, and infrastructure enhancements; manage vendor performance, delivery timelines, and alignment with organizational objectives. Provide executive-level technical support and act as escalation point for Tier 1-3 support teams. Oversee remote site infrastructure, including server upgrades, wireless network deployments, and ongoing performance and availability. Support a diverse suite of enterprise applications, including Lawson, Raiser's Edge, Laserfiche, SQL-based systems, Kronos, and Frevvo. Lead IT operations for office relocations, system migrations, and large-scale hardware refresh initiatives. Develop and maintain advanced PowerShell and DOS scripts to automate administrative functions and support large-scale system deployments. Perform additional duties as assigned. Education, Experience, and Skills Required Bachelor's degree, preferably in Computer Science or a related field. Minimum of 5 years of IT management experience, including direct client or stakeholder interaction. Strong knowledge of networking hardware and software, including routers, switches, and firewalls. Strong knowledge of website design, development, and implementation, including backend database development. Proficiency with Microsoft Office, Active Directory, DNS, DHCP, and Exchange. Excellent customer service, communication, and analytical skills. Ability to prioritize effectively in a fast-paced environment. Proven troubleshooting and problem-solving abilities. Ability to manage multiple concurrent projects in an organized and timely manner. Experience developing and executing implementation plans and project schedules. Preferred Experience Windows Infrastructure Architecture and Engineering Active Directory & Group Policy Management VMware Virtualization & Veeam Backup Solutions Cybersecurity Operations (Rapid7, KnowBe4) Microsoft 365 & Entra ID Administration Network & Wireless Infrastructure (UniFi, Meraki, WatchGuard, Fortinet) Disaster Recovery & Business Continuity Planning Project Management and Vendor Coordination Enterprise Application Support and IT Service Delivery Executive and Remote Site IT Support

Company: Applied Systems Associates Status: Full time position, available immediately Job Category: Computer Services Job Title: IT Technician About aSa: aSa is an established company celebrating over 55 years as a software provider. North America's leading supplier of software for the reinforcing steel industry, aSa also provides custom-programming, training, and support for software by Microsoft (Business Central), and Bentley Systems (CAD software) Our office is located just 13 miles east of Pittsburgh. aSa offers a casual, friendly working atmosphere, as well as a competitive salary with profit sharing, paid vacation, and excellent benefits. Mentoring is available to help with internal advancement. We are an equal opportunity employer. Visit our website at ******* HQ.com IT Technician We are seeking an enthusiastic and professional individual to set up, ship/install, maintain and support IT related hardware and software for our customers and in house. Experience with hardware/software installing and troubleshooting Microsoft networking experience and a strong technical knowledge of Windows 7 through Windows 11 and Windows 2008R2 Server through 2025 Server operating systems, Core Microsoft Office Suite required Experience with Microsoft SQL Server, Microsoft 365 Suite, security software, Acronis Cloud backup software is a plus Position requires excellent communication, multitasking, and organizational skills with an eagerness to learn Strong interpersonal skills to interact with all levels of management and customers Ability to manage multiple tasks in a fast-paced environment Ability to lift and move computer equipment and packages as needed An IT technical school diploma or IT degree, 0-1 years of relevant work experience, and Microsoft certifications are preferred Proficiency in Spanish and/or Portuguese is a plus Forklift certification or experience a plus Key Responsibilities Pre-delivery setup and configuration of hardware/software First-level help desk support for customers and internal staff In-house PC maintenance and yearly upgrades Shipping, receiving, and inventory management Assist with customer implementations and trade show setups Contact Information: Send your resume and cover letter to ITSEMP@asa HQ.com with ‘IT Technician Application' in the subject line.

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | tecsystemsnyc.com Salary range: $55,000 - $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to ********************* OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license. RESPONSIBILITIES Perform preventative maintenance on servers and workstations at customer sites Install and configure desktop and laptop computers, peripherals, and related hardware Integrate devices into network environments and test software applications Provide Tier 1 hardware and software support for Windows devices Deliver on-site technical support and ensure client satisfaction during deployments Document all work assignments, resolutions, and client approvals Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation Troubleshoot hardware, software, and connectivity issues for end users Support users with MS Office, antivirus tools, mobile devices, and peripherals Use remote desktop software to resolve issues or walk clients through solutions Act as a liaison between customers and internal IT staff for accurate problem interpretation Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent). Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction. Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users. Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities. Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019. Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications. Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android). Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts. Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus. Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices. Other: Valid driver's license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): CompTIA A+, Network+, or equivalent certification. Exposure to Active Directory (user accounts, password resets, group membership). Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.). Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

IT Infrastructure & Security Manager | Hybrid, New York City High-Growth PE-Backed Consumer Brand Portfolio Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space? We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally. About the Role As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals. Key Responsibilities Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments. Manage and optimize network systems including LAN, WAN, VPN, and wireless networks. Oversee backups, disaster recovery, and business continuity planning. Provide leadership to a growing infrastructure and network engineering team. Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls. Drive network segmentation, risk assessments, and regulatory compliance efforts. Collaborate with automation engineers and plant operators to align IT and OT integration. Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection. Monitor system and network performance, proactively identifying areas for improvement. What You Bring 7+ years of experience in IT infrastructure and network management. Strong technical expertise with Cisco, Meraki, or similar technologies. Proven experience leading IT teams in fast-paced or manufacturing environments. Deep understanding of networking, virtualization, and cybersecurity best practices. Excellent communication and cross-functional collaboration skills. Hands-on experience managing both IT and OT security. Preferred Certifications: Cisco Certified Network Professional (CCNP) Microsoft Certified: Azure Administrator Associate ITIL Foundation Certification Why Join This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation. Location: Hybrid, New York City Employment Type: Full-Time, Permanent Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.

Primary Responsibilities Drive Digital Banking Strategy: Lead the strategic roadmap for all digital banking platforms, including online banking, mobile applications, ATMs, and emerging digital interfaces. Ensure these channels are scalable, secure, and aligned with customer expectations, business goals, and regulatory standards. Oversee seamless integration of digital platforms with core banking systems and third-party fintech solutions. Oversee Payment Systems Modernization: Manage and modernize payment systems such as ACH, wire transfers, real-time payments (RTP), P2P, bill pay, and card services. Collaborate with treasury, operations, and compliance teams to ensure that all payment systems meet business requirements and adhere to regulatory obligations. Evaluate and implement new payment technologies and partnerships to enhance efficiency and innovation. Strengthen Technology Architecture: Ensure a robust, secure, and scalable architecture for digital and payment platforms, including APIs, cloud infrastructure, and cybersecurity frameworks. Partner with enterprise architecture and infrastructure teams to deliver high availability, superior performance, and effective disaster recovery capabilities. Enhance Digital Customer Experience: Promote a user-centered design approach and utilize analytics, customer insights, and market trends to drive continuous improvement and innovation. Implement omnichannel strategies to deliver a consistent, personalized, and seamless customer experience across all touchpoints. Ensure Regulatory Compliance and Security: Maintain full compliance with all applicable banking and payment regulations, including FFIEC, NACHA, PCI-DSS, and GLBA. Work closely with cybersecurity and risk management teams to ensure secure digital environments and readiness for incident response. Lead and Develop Teams: Manage and mentor a cross-functional team of IT professionals, including developers, product managers, QA engineers, and system analysts. Foster a culture of collaboration, innovation, accountability, and continuous learning. Risk and Compliance Responsibility: Serve as a proactive risk manager by identifying, reporting, and addressing risks in daily operations as part of F.N.B. Corporation's enterprise risk management program. Ensure all actions and initiatives adhere to corporate policies, regulatory laws, and compliance guidelines. Additional Duties: Perform other related responsibilities and projects as assigned in support of departmental and organizational objectives. Minimum Level of Education Required: Bachelor's Minimum # of Years of Experience Required: 10 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Excellent project management skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Extensive experience in technology leadership roles within Agile frameworks, including responsibilities for team composition, performance, technology strategy, execution, and lifecycle management Proven expertise in the development and delivery of customer-facing technologies, modern integrations, and cloud platforms where quality, scalability, and continuous availability are critical Strong practical foundation in cloud-native development and front-end technologies such as React, React Native, TypeScript, and JavaScript, along with experience consuming RESTful APIs Familiarity with C#, ASP/ASP.Net, .NET Core, and SQL Server is a plus

Ventured backed Fintech firm in the financial wellness space, is looking to bring on an IT System Administrator for its Midtown Manhattan office(3 days onsite a week). This person will wear quite a bit of hats as the go-to IT person with the goal of advancing to infrastructure engineer. The ideal candidate will be proficient with: internal IT operations, resolving Level 1-3 support tickets, endpoint network/security monitoring, gaterhing compliance evidence for SOC2, ISO 27001, and Windows + Linux administration. Targeted Qualifications: · 4+ years as IT System Administrator or similar role · Strong knowledge of Windows and Linux administration · Background with network troubleshooting (switches, routers, firewalls, VPN, WiFI) · Background with incident ticketing systems like JIRA and workstation management systems · Experience with endpoint management (Active Directory, Google Workspace) · Awareness of SOC2, ISO 27001 or similiar compliance frameworks · Knowledge of ITIL and industry best practices · Able to work in team environment and coordinate with 3rd party vendors Bonus Qualifications: · Experience with vulnerability management or compliance evidence gathering · Scripting experience with Bash, Powershell, and/or Python · Experienced with virtualized machines (VMWare, Citrix, Hyper-V) · Previous experience in Fintech or similiarly secured enviornments · Bachelors or Masters in related field Comp Package: · 401K match · Robust Health + Dental · Yearly Bonus potential · Competitive PTO package · Commuter benefits · Many more

We are looking for a Director of IT to work for our client. The ideal candidate will play a key role in shaping technology strategy, driving operational excellence, and ensuring scalable infrastructure to support organizational growth. Responsibilities: Collaborate with network leadership to align technology vision, strategy, and roadmaps with business objectives. Communicate technology priorities and data insights to internal and external stakeholders. Identify opportunities for productivity improvements and cost savings through strategic investments. Oversee hardware and software evaluations, ensuring optimal performance and security. Provide data-driven decision-making to support technology operations and network expansion. Implement policies and define approaches for achieving strategic goals within assigned areas. Analyze long-term impacts of new strategies and decisions to ensure sustainability. Maintain consistency and reliability of applications by enforcing standards and procedures. Manage projects to ensure on-time delivery and adherence to budget. Qualifications: 10+ years of leadership experience in IT management. Proven project management expertise with successful delivery of complex initiatives. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and coordinate cross-functional teams. Strong verbal and written communication skills for engaging with stakeholders at all levels. What Our Client Offers: Competitive executive-level compensation and benefits. Opportunity to lead technology transformation in a growing organization. Collaborative leadership environment with strategic influence. Professional development and advancement opportunities.

General Definition of Work Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment. Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes. Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security. Manages and maintains the Virtual Server Environment (VMware) for the City. Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services. Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling. Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance. Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies. Attends user groups, training and interface committees; transports equipment as needed. Provides training, direction and support to level one Desktop Support Technician as needed. Completes and ensures integrity of server operating software and data backups. Knowledge, Skills and Abilities Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell. Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies. Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public. Education and Experience Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire. Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire. Must meet and maintain all training and education requirements for position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products. Please file application and/or resume: CITY OF SHAKER HEIGHTS HUMAN RESOURCES DEPARTMENT 3400 LEE ROAD SHAKER HEIGHTS, OH 44120 E-mail: ***********************************

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

Kaeppel Consulting is seeking an onsite Junior IT Project Manager for a temporary assignment focused on supporting small-to-medium IT projects with low-to-moderate complexity. This fully onsite role in Erie, PA will be responsible for coordinating project scope, schedules, risks, and resources in accordance with established project management standards and best practices. Duties & Responsibilities Project Planning & Delivery Plans, monitors, and leads small-to-medium IT projects from initiation through completion. Ensures appropriate project team members are engaged at the right stages of the project. Defines project scope, goals, milestones, and deliverables with stakeholders. Execution & Oversight Prepares, analyzes, and maintains detailed project work plans and schedules using approved project-planning tools and internal guidelines. Applies project management best practices across scope control, schedule management, budget awareness, and change management. Monitors project health and recommends adjustments to schedule, resources, or costs as needed. Risk, Issue & Communication Management Maintains project logs documenting risks, issues, decisions, and action items. Tracks follow-up and resolution of issues to maintain project momentum. Communicates project updates, status reports, and risk escalations to stakeholders and leadership. Ideal Candidate Profile Experience leading small-to-medium IT projects. Solid understanding of the project lifecycle and project-planning tools. Highly organized with strong communication and stakeholder-management skills. Ability to drive accountability and coordinate cross-functional teams in a structured environment.

Schedule: M-F, 8am - 5pm, some flexibility may be required Interview Process: First Round Phone Screen, Second Round Onsite Interview Six month anticipated assignment. Possibility of extension based on demand. Role Overview The Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to) • Active Directory Administration • Limited support for corporate mobile devices • Familiarity with cloud applications (Office365, etc.) • Troubleshooting Cisco VPN connectivity • Familiarity supporting Citrix connectivity • Remote connection/utilization • Asset management skills • Edge, Google Chrome, various browser(s) support • Installation/configuration of various Adobe products • Installation/configuration of Check Point endpoint client software • Printer/driver troubleshooting & installation • ServiceNow utilization • Deployment/configuration of standard IP telephony • Hardware ordering/deployment Additional Responsibilities • Documentation (records) management • Knowledge base utilization • Project interaction • Customer scheduling/follow-ups • End user equipment moves (disconnect/reconnect) • Multi-team interaction and/or technical roundtable participation • Standard device imaging via USB/PXE server(s) • Smart-Hands tasks/functions outside of standard operational work Required Skills/Experience: ** • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience** • Excellent problem-solving and communication skills • Proven experience in Windows OS deployment, especially Windows 11 • Basic knowledge of Command Prompt and PowerShell • Willingness to learn & grow Required Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+ Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

An experienced data center Low Voltage Project Manager is responsible for overseeing the planning, execution, and completion of low voltage projects (structured cabling, IDF/MDF rooms, network buildouts, A/V systems, security, and endpoint deployments) within a data center environment, ensuring projects are delivered on time, within budget, and to high-quality and safety standards. Key Responsibilities Project Planning & Execution: Develop detailed project plans, schedules, and budgets, managing all project phases from initiation to closeout. This includes defining project scope and deliverables and mitigating potential risks. System Oversight: Oversee the installation, maintenance, and troubleshooting of various low voltage systems, including: Structured cabling (Cat5, Cat6, fiber optics) Security systems (CCTV, card/access control) Building Management Systems (BMS/EPMS) and automation controls Fire alarm and audiovisual systems Team & Resource Management: Coordinate and manage internal teams of technicians, subcontractors, and vendors. Responsibilities include manpower planning, material procurement, and ensuring all parties align with project goals and safety protocols. Documentation & Compliance: Maintain accurate project documentation, including daily reports, change orders, test results, and turnover packages. Ensure all work complies with relevant codes, regulations, and industry standards (e.g., TIA/EIA, NFPA, OSHA). Communication & Client Relations: Act as the primary liaison between the construction managers, clients, and upper management, providing regular updates and resolving issues promptly. Estimating & Procurement: Accurately estimate project costs, materials, and labor using estimating software and aggressively manage change orders when necessary. Oversee procurement, equipment logistics, delivery scheduling, and installation readiness across multiple job sites. Risk and Compliance Management: Develop risk mitigation strategies related to low-voltage vendors, ensuring business continuity and data center operational readiness. Ensure vendor compliance with BCEI policies, standards, and regulatory requirements. Essential Skills and Qualifications Experience: Typically 10+ years of experience in low voltage systems or a related field, with at least 5 years in a project management or lead role, preferably within mission-critical environments like data centers. Technical Knowledge: Deep understanding of electrical, mechanical, and IT infrastructure in large-scale facilities and the ability to interpret blueprints, riser diagrams, and specifications. Software Proficiency: Experience with project management software (e.g., Procore, Microsoft Project, Primavera P6) and design software like AutoCAD, Revit. Soft Skills: Strong leadership, communication, organizational, and problem-solving skills are crucial for managing diverse teams and navigating complex project challenges. Certifications (Desired): PMP (Project Management Professional) or other construction/project management certifications. BICSI (Building Industry Consulting Service International) certifications like RCDD (Registered Communications Distribution Designer) or PM. OSHA 30 certification.

Applicants MUST currently be local to the Greater Pittburgh Area No 3rd Parties/Sub Vendors Job Type: Full-time Hire Work Authorization: U.S.Citizen Overview: A.C. Coy is currently seeking candidates for a Director of IT Infrastructure role. Our ideal candidate is a hands-on technical leader with 15+ years of IT Infrastructure experience and strong knowledge of networks, systems, security, and Cloud. Responsibilities: Provide hands-on technical leadership to the IT Infrastructure team Manage and mentor a small management team Keep the Infrastructure team aligned and working toward optimum levels of uptime and availability Take a lead role in implementing and maintaining the organization's application systems and/or IT infrastructure Continue ongoing utilization of Azure Cloud whenever possible Provide technical expertise on Microsoft 365 - Office, Sharepoint, and Teams Work closely with developers and engineers to develop road maps for applications, align development plans, and ensure effective integration among information systems and the IT infrastructure Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements Required: Bachelor's degree or higher in Information Systems or a related discipline Must have current hands-on experience 10+ years of IT Infrastructure experience and strong background with Network Engineering, Server Management, User Support, Cloud technology, and IT Security 5+ years in a leadership role; Need a strong ability to lead both projects and people, with willingness to mentor/train Strong expertise with Microsoft 365 and utilization of Office 365, Sharepoint, and Teams to support business operations Any experience with SD-WAN (software defined wide area network) technology Preferred: Experience with Fortinet firewall technology Strong experience MS Azure CCNA certification Technical certifications for relevant technologies (Microsoft, Cisco, VMware, RedHat, NetApp, etc.)

Job Title: Director of Infrastructure Department: IT / Technology Reports To: CEO The Director of Infrastructure is responsible for the overall design, stability, security, and performance of the firm's technology infrastructure. This includes leadership over hardware platforms, server and network operations, system administration, and business application support. The role ensures that all systems - on-premise and cloud - are configured, maintained, and upgraded to meet organizational needs. This position also oversees IT security incident management, monitors system health and availability, and provides escalation support for complex or overflow service tickets. The Director of Infrastructure serves as a senior technology leader and strategic partner across the organization. Essential Responsibilities Infrastructure & Systems Management Provide senior-level administration of virtual and physical Windows servers, with emphasis on upgrades, performance tuning, backup integrity, and high availability. Architect, manage, and optimize a low-latency, high-resilience network environment; perform advanced troubleshooting and root-cause analysis. Lead migration and integration efforts from on-premise systems to IaaS/SaaS solutions, ensuring minimal disruption to operations. Maintain a secure and efficient endpoint environment, including workstations, laptops, mobile devices, printers, and other user-facing technology. Manage internal and hosted solutions, with strong proficiency in Azure, O365, and Salesforce. Telephony & Communication Systems Oversee VoIP and telephony systems, including contact center technologies, with a senior-level understanding of system architecture and troubleshooting. IT Operations & Support Provide escalation support for complex issues and assist in managing overflow ticket volume. Develop and implement proactive strategies to eliminate recurring issues and enhance system reliability. Ensure system monitoring tools, alerts, and reporting mechanisms are maintained and optimized. Leadership & Collaboration Serve as a senior IT leader and subject-matter expert for business units, providing recommendations on technology improvements, training, and workflow optimization. Partner with department leaders to understand business needs and align infrastructure initiatives with organizational goals. Lead, mentor, and develop a team of infrastructure and system support professionals. Governance, Security & Compliance Maintain strong IT security practices, including incident management, patching, access control, and audit support. Oversee backup, disaster recovery, and business continuity planning and testing. Ensure compliance with industry standards, legal requirements, and internal policies. Requirements Experience 7-10 years of experience managing daily IT functions, including networking, server administration, security, backup/disaster recovery, and technical support. Senior-level experience with on-premise and cloud infrastructure: VMware, Windows Server, Windows workstations, Microsoft Azure, Office 365, SonicWall, HP ProCurve switching, and Salesforce. Proven track record managing IT projects involving vendors, internal stakeholders, and third-party partners. 5+ years of experience creating and managing IT budgets, with demonstrated fiscal responsibility. 5+ years managing a team of technical professionals. 3+ years as the senior-most IT resource in a 300+ user environment. Skills & Attributes Strong leadership, communication, and decision-making skills. Ability to translate technical concepts for non-technical stakeholders. Highly organized, detail-oriented, and proactive. Patient, adaptable, and able to work effectively under pressure. Demonstrated ability to implement best practices and drive continuous improvement. Job Level Director Compensation Salary Range: $100,000 - $150,000 Structure: Salary Bonus Eligible: Yes