Information technology/support technician jobs in Austin, TX - 910 jobs

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Details: About the Role: We're looking for a self-motivated Protection & Control Technician who enjoys hands-on work and being out in the field. You'll handle everything from wiring and commissioning to testing and troubleshooting, taking projects from start to finish with a high level of ownership. What You'll Be Doing: Perform physical wiring and verify all non-factory connections Commission relays and set up/configure network equipment (LAN/WAN) Verify that all equipment is functioning properly Plan and coordinate outages Work with local P&C oversight, engineering, and operations teams to identify and minimize protection gaps Schedule and plan SCADA checkouts Support electrical maintenance and testing on equipment from 480 volts up to 345 kV Troubleshoot and assist field teams during maintenance, shutdowns, startups, and testing projects Write clear and accurate reports Test a variety of complex relays, such as distance, directional power, reverse power, negative sequence, differential, motor, and generator protection Common relay types include: SEL-2411, SEL-421/411L, SEL-487E, SEL-351S, SEL-451, SEL-587, GE L90, GE B30/B90, GE T35/F35/C30 DCB, DTT, and POTT schemes (TC-10BIT/CF-10BI/UPLC) What You'll Bring: Associate's degree in Electrical Technologies preferred, or 2-5 years of related experience (or equivalent) Strong communication and report-writing skills Proficiency with Microsoft Word, Excel, PowerPoint, and AutoCAD Valid driver's license with a clean driving record Willingness to travel domestically as needed At least 3 years of driving experience with a valid, unrestricted license #INDE

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level I will maintain a safe work environment. TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write Safe Work Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2's high standards. RESPONSIBILITIES: * Provide excellent first contact customer service to our internal customers * Provide On-site walkup helpdesk support while in office * Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction in a fast paced work environment * Office hardware setup and support (Monitors, Docks, Peripherals, Laptops) * Complete onboarding and offboarding of employees including provisioning/removal of access and asset issue/reclaim * Configure, test, and distribute workstations to employees * Coordinate escalation and resolution of complex issues with the appropriate IT teams * Help to maintain a positive and professional work environment * Assign appropriate permissions to users in Active Directory, Okta and Azure * Perform regular file archival and data migrations as necessary * Collaboratively document, develop, and contribute to Helpdesk continual service improvement in all areas * Maintain, expand and improve Helpdesk knowledge base documentation * Maintain inventory of all corporate assets issued to employees * Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to * Participate in rotating on-call shifts approximately once per month and after hours support during shift * Provide support for key IT projects (Company Event Support, Office Move Projects, Off-Site Support, SOX Audit Work etc.) * Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: * Typically requires a Bachelor's degree in an IT-related field or up to to 3 years of experience related to IT support * Ability to work individually, as a team, and cross-functionally with other departments to resolve complex issues * Strong customer service, written, and oral communication skills * Experience with Active Directory, Azure (EntraID), Okta, Office 365(Exchange) Support * Experience supporting both Windows and Mac workstations * Experience providing effective support to remote users over phone or screen PREFERRED: * Bachelor's degree in Information Systems, Computer Science, Engineering or related field * Experience with Identity Management tools - (SSO) (Okta) * Experience with Mobile Device Management tools - (MDM) (JAMF, Intune, Okta) * Experience troubleshooting and supporting MFA (Okta Verify is a +) * Experience with A/V and collaboration tools (Zoom, Microsoft Teams) * Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA, CompTIA A+, CompTIA Security+ * Experience with Salesforce * Experience with the Atlassian Suite (JIRA, Confluence) * Experience Troubleshooting Endpoint Network Issues * Experience Troubleshooting & Supporting VPN, DNS, Anti-Virus softwares This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness * Hybrid Work Opportunities * Flexible Time Off * Career Development & Mentoring Programs * Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents * Community Volunteering & Company Philanthropy Programs * Employee Peer Recognition Programs - "You Earned it" Click here to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements

About ROLLER ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial serviced products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do Respond to all Level 3 support escalations via our help desk Assist customer teams design and implement resources to help customers and internal teams understand payments Communicate with clients and manage escalations around funding and transaction exceptions Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved Develop and deliver all processes and documentation relating to Payments support Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems Advanced Excel and/or data analytics skills Prior SaaS Experience working in customer support with technical products Outstanding interpersonal, influencing, verbal, and written communication skills Proven experience in defining and achieving innovations and improvements to support systems You bring a strong work ethic with superior time management abilities You are someone who obsesses over customer success with a passion for customers and business You are a self-starter and navigate blockers with initiative Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Engage in our ‘Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers Highly flexible work environment with an All Access pass to WeWork depending on your location Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Head of Payments You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews This is where you will get to meet our wider ROLLER team to do a ‘vibe check' on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

WHO WE'RE LOOKING FOR The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation. WHAT YOU BRING High school diploma or equivalent. One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship. Knowledge, Skills, and Abilities: Knowledge of Microsoft Windows architecture, of customer service and working team concepts. Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems. Good oral and written communication skills and ability to establish and maintain effective working relationships. Ability to coordinate several diverse job requirements and projects. Ability to lift and carry 70 lbs. with assistance. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described. Mobility Status: As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date. SECURITY SENSITIVE POSITION This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. • Customer Service Diagnose and resolve user problems. Train internal customer on Edge Device software. Manage user access to software. Provide after-hours on-call support on a rotational basis. • Edge Device hardware management. Assist in installation and minor maintenance. Assist in contracted maintenance and license management. Assist in inventory maintenance. • Edge Device software management. Assist in installation of upgrades and minor maintenance. Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.). Assist in Inventory maintenance. • Provide technical support on projects as assigned • Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. • Perform other duties as required and/or assigned.

G2IS is a US Small Business Administration (SBA) and Center for Veterans Enterprise (CVE)-verified Service-Disabled Veteran-Owned Business (SDVOSB) who provides Federal clients system and technology integration, program management, business process optimization, and enterprise solutions. G2IS is seeking a General Clerk III- Help Desk Support to provide support in areas to include answering all phone calls, emails, assign appropriate time and leave units, updating employee profiles, activating/deactivating employee profiles, performing validation overrides, performing tour of duty unit maintenance, gathering and providing reports as requested performing special projects. This is not a remote position. Skills Strong oral and written communication skills; Telephone and email etiquette; Exhibit tact and diplomacy - does not blame the customer, but works together to find solutions; Effective listening; Patient; Goal-oriented focus for resolution of an issue; and Proficient with Microsoft Outlook, Excel, MS Word. Abilities Manage customer expectations for resolution of issues especially in circumstances where an answer is not immediately available; Attention to detail; Ability to multi-task; Independently research and resolve issues using tools and guidance available with minimal need for Supervisory support; Provide clear and concise documentation, especially in occasions where issues must be routed to another team or elevated to a Government employee for support; Interpret laws, policies and procedures to provide accurate information to the customer; Adaptable to changing systems, procedures and policies; and Work in a team environment Experience The help desk support personnel shall have high school diploma or its equivalent with 2+ years of experience in the field or in a related area. Additionally, the Leads shall possess working knowledge of Microsoft Office Access and Excel. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Note: Strictly for candidates within the United States. We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix, you will be responsible for providing technical support and maintaining the IT infrastructure that powers our firms operations. This position requires hands-on troubleshooting, a deep understanding of hardware and software systems, and the ability to communicate effectively with both technical and non-technical personnel. The IT Support Specialist will play a crucial role in ensuring that all internal systems, applications, and hardware run smoothly, which is critical to the success of our engineering projects and client engagements. The ideal candidate will have a proactive mindset, excellent problem-solving skills, and a passion for technology and innovation. Key Responsibilities Technical Support & Troubleshooting: Provide timely and efficient technical support to staff across multiple departments, addressing hardware, software, networking, and other IT-related issues. Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and other office equipment. Support cloud-based systems, project management software, and engineering applications specific to the civil engineering field. System Administration & Maintenance: Maintain and manage hardware, software, and network systems to ensure optimal performance and uptime. Assist with the deployment, configuration, and maintenance of company devices and software, including Windows and Mac OS, office software suites, and engineering-specific tools (e.g., AutoCAD, GIS software). Monitor the IT infrastructure, including servers, backups, and network systems, to ensure that all systems are functioning securely and efficiently. Network and Security Support: Assist in managing and monitoring the firms network infrastructure, ensuring secure and stable connectivity for all employees and departments. Support IT security initiatives, including monitoring for potential threats, managing firewalls, and implementing security patches and updates. Ensure data privacy and regulatory compliance by assisting with data backup and disaster recovery procedures. Software and Application Support: Provide software troubleshooting and assistance for engineering-specific programs (AutoCAD, Revit, ArcGIS, etc.), office productivity tools, and communication platforms. Collaborate with engineering teams to install and update software and hardware relevant to project needs. Coordinate software and system updates and upgrades, ensuring minimal downtime and disruption. User Support and Training: Serve as the first point of contact for internal users who encounter technical issues or require assistance. Develop and deliver training materials to help employees use technology effectively, including hardware, software, and internal systems. Provide ongoing support for new employee onboarding and training related to IT systems. Collaboration and Project Support: Collaborate with various departments, including engineering, operations, and project management teams, to understand and address their unique IT needs. Support the IT department in the implementation of new technologies and tools that will enhance the firms efficiency and ability to deliver exceptional services to clients. Assist with research and recommendation of technology solutions to improve the firms operations. Documentation and Reporting: Maintain detailed documentation of IT systems, support tickets, hardware configurations, and troubleshooting procedures. Report on the status of IT systems, issues resolved, and ongoing improvements to the IT Manager/Director. Assist in the preparation of reports related to IT performance, including incident tracking, system uptime, and software usage. Qualifications Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Experience: Minimum of 2-3 years of experience in IT support or systems administration, preferably in a corporate or engineering firm environment. Strong understanding of IT systems, hardware, and software, including but not limited to desktop support, network infrastructure, and cloud-based applications. Experience with engineering software tools such as AutoCAD, Revit, GIS, or other similar programs is a plus. Skills: Proficiency in troubleshooting and resolving hardware, software, and networking issues. Strong knowledge of Windows and Mac OS environments and office productivity suites. Familiarity with networking protocols, firewalls, and security practices. Excellent communication skills and the ability to explain technical concepts to non-technical staff. Strong attention to detail and organizational skills. Certifications (Preferred but not required): CompTIA A+, Network+, or other relevant certifications. Microsoft Certified Solutions Associate (MCSA) or similar certifications. ITIL Foundation Certification (or similar IT service management frameworks). Personal Attributes Problem-Solver: Ability to identify problems quickly and come up with effective solutions. Customer-Focused: Excellent interpersonal skills and a strong desire to help and support colleagues. Proactive: Demonstrates initiative and anticipates issues before they arise. Team-Oriented: Willing to collaborate and work within a multidisciplinary team environment, sharing knowledge and expertise. Adaptable: Comfortable working in a fast-paced environment where technology needs can change rapidly. Pay rate: $55.00 - $72.00 / hour Location: Remote (United States Only) Benefits 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off Schedule: 8 hour shift Monday to Friday Package Details Benefits 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

TMD - IT Support Specialist III (System Support Specialist) (00054937) Organization: TEXAS MILITARY DEPARTMENT Primary Location: Texas-Austin Work Locations: Camp Mabry Training Site 2200 W 35th STREET Austin 78703 Job: Computer and Mathematical Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 Travel: Yes, 25 % of the Time State Job Code: 0230 Salary Admin Plan: B Grade: 18 Salary (Pay Basis): 4,000. 00 - 4,500. 00 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Dec 29, 2025, 2:17:21 PM Closing Date: Ongoing Description APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: ************** taleo. net/careersection/ex/jobdetail. ftl?job=00054937APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: ************** taleo. net/careersection/ex/jobsearch. ftl?lang=en) Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. NOTES TO THE APPLICANT:TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department's Web-Based Learning ProgramExpansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness ProgramsMilitary membership is not required for this position. ABOUT US:Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG). Our Vision: America's premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad. BRIEF POSITION SUMMARYPerforms highly complex (senior-level) computer systems support work. Work involves providing customer support for the Construction and Facilities Management Office (CFMO). The position includes assisting with installing, removing, and updating specialty software, hardware, and applications. Work also includes installing/updating file and application servers, working with and managing SharePoint Portals in different domains. Reports to IT Branch Manager. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESMonitor and maintain Texas Military Department's (TMD) IT infrastructure to ensure optimal performance and security. Enforce cybersecurity protocols to protect sensitive data, systems, and communications. Conduct regular audits and vulnerability assessments to identify and mitigate risks. Maintain the integrity of network configurations, access controls, and endpoint protections. Support disaster recovery and data backup procedures to ensure business continuity. Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards. Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy. Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems. Coordinate the update of computers and applications. Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various databases. Install, maintain, move, and assist in testing and upgrading new and existing hardware and software. Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software. Develop and implement strategies to capture, organize, and share the organization's knowledge and information, improving efficiency and innovation. Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies. Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio. Attend work regularly and observe approved work hours in accordance with agency state employee policies & procedures handbook. May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends. Perform other related work as assigned. Qualifications MINIMUM QUALIFICATIONSEDUCATION: Graduation from a standard senior high school or equivalent is required. PREFERRED EDUCATION:An associate degree in IT, Computer Science, or a closely related field is preferred. EXPERIENCE:Three (3) years of experience in computer systems support work is required. Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required. REGISTRATION, CERTIFICATION, OR LICENSURE: A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment, as well as continuing education and renewal of certification is required. A valid driver's license is required. *The ability to obtain a Texas Driver's License will be required within the first 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business. OTHER REQUIREMENTS:Background Investigation. Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment. In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U. S. Department of Commerce's Entity List (15 C. F. R. 791. 4) or any governmental entity or political apparatus of a country listed therein. The selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for background investigations. Eligibility to Work in the U. S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Sponsorship. Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at ************ sss. gov/register/. KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of:relevant hardware, software, systems, and applications. computing Environments and Network Protocols. management practices. internet applications and Information Assurance (IA) procedures. specific Army and Federal knowledge-based competencies required to perform the job, to include Army Training and Certificate Tracking System (ATCTS) and Cyber Awareness Challenge Training. Skill in:performing multiple technical tasks in a dynamic work environment while adhering to safety practices and agency guidelines. Microsoft SharePoint. verbal and written communication to clearly explain technical solutions to non-technical users. working with others in a wide range of circumstances and dealing with ambiguity. planning work activities while considering various factors when executing daily responsibilities. Ability to:maintain the security and integrity of the Texas Military Department infrastructure. show empathy and patience, understanding customer needs and maintaining a positive attitude. gather, collate and organize data. quickly learn new technologies, adapt to changing systems, and handle diverse issues. collaborate with other technicians and teams to resolve issues. foster a culture where employees readily share knowledge through communities of practice, collaboration, and training. establish standardized processes for knowledge management, including capturing new knowledge and monitoring its use and effectiveness. work in a military environment. PHYSICAL CONDITIONS:Work is typically performed in an office setting, involving standing, walking, and sitting for extended periods, using a personal computer and telephone to conduct business. Work is performed primarily inside exposed to average office temperatures and noise. May lift, carry, move, and/or set up equipment and materials that weigh up to 50 pounds. Up to 15% monthly travel may be required. Site visits are highly valued and directly support personnel throughout the State of Texas. MILITARY EMPLOYMENT PREFERENCEIf you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted. Currently Serving U. S. Armed Forces or Texas National Guard - Statement of service memo Veteran - DD Form 214 (or Equivalent) Disabled Veteran - VA Civil Service Preference LetterSpouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty - Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service) Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability - Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300Orphan of a Veteran who was killed during active duty - Birth Certificate and DD Form 1300VETERANS:Use your military skills to qualify for this position or other jobs. Go to www. texasskillstowork. com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:United States Army: 25B Information Technology SpecialistUnited States Navy: IT Information Systems TechnicianUnited States Coast Guard: IT Information Systems TechnicianUnited States Marine Corps: 0633 Network Transport TechnicianUnited States Air Force: 1N2X1 Signals intelligence AnalystAdditional Military Crosswalk information can be accessed at: Military Crosswalk for Occupational Category - Information TechnologyContact TMD's Veteran's Liaison, Paul Love if you have questions at ************* or staffing HR@military. texas. gov The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.

About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role We are looking for a motivated, customer-focused IT Support Specialist to join the Base team. This role is critical to ensuring our factory and warehouse operations run smoothly and without interruption. As the first point of contact for all factory and warehouse IT issues, you'll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related problems. You'll troubleshoot issues, escalate when appropriate, and ensure our warehouses and factories continue operating without delay. This role will include travel to warehouses across Texas, as needed. While you will primarily support factory and warehouse operations, you will also be expected to provide IT support for the broader company as required. This role offers the opportunity to collaborate closely with teams across Base. As a fast-moving company, there are many opportunities for growth and advancement within both the IT team and the company overall. What You'll Do Provide hands-on technical support for systems in our factories and warehouses; some responsibilities will include travel Maintain printers and scanners across all locations; some responsibilities will include travel Create documentation that enables warehouse and factory employees to self-service common IT issues across all locations Provide first-level technical support for hardware and software (Mac and Windows) via email, chat, and phone Support employee onboarding and offboarding (hardware and software) Assist with documentation for IT policies and procedures Provide ongoing software administration and support Manage IT asset inventory and maintain an organized workspace What You'll Bring Willingness to work hands-on in a fast-moving environment Curiosity about technology and a desire to grow technical skills Exceptional soft skills and the ability to work with employees at every level Software administration experience with common workplace tools (Google, Slack, Zoom, Rippling, Microsoft) Technical troubleshooting experience with both Windows and Mac devices Experience troubleshooting printers and scanners at scale Strong organizational and time-management skills Ability to write clear technical documentation Willingness to go above and beyond to support every employee Knowledge of networking and security best practices Our Values First Principles Thinking: Question assumptions. Principles > rules. Operate at Base Pace: Focus on what matters, act quickly, and learn by doing. Give & Get Feedback: Be direct, be humble, and maintain a growth mindset. Everyone's an Owner: Follow through on commitments and own results. Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information. Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we're creating. We work in-person. It's not a 9-to-5. We are all-in. Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things. Do the best work of your life at Base.

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We've helped companies reduce fraud by 95% and achieve 32x ROI, and we're growing fast, thanks to our partnerships with some of the world's most ambitious digital brands like Revolut, Wise, and Bilt. This is a hands-on, user-facing IT role responsible for supporting our Austin office while contributing to SEON's global IT operations. You will handle day-to-day support, onboarding/offboarding, device and asset management, SaaS and access requests, and local IT improvements - especially around meeting room equipment, A/V, and office technology. You will collaborate regularly with the global IT team (Budapest HQ and other regions) to maintain standards, follow shared processes, and participate in cross-regional initiatives. The ideal candidate enjoys helping people, takes ownership of their environment, and proactively identifies and solves local IT pain points. This position is hybrid in Austin, Texas and requires consistent onsite presence. WHAT YOU'LL DO: IT Support & Daily Operations Provide Tier 1/2 technical support to Austin-based employees and remote colleagues. Troubleshoot and resolve issues across laptops, mobile devices, SaaS applications, and office hardware. Own the local office experience: maintain meeting rooms, conferencing equipment, docking setups, peripherals, and shared IT spaces. Monitor recurring IT issues in Austin and propose/implement improvements. Onboarding, Offboarding & User Management Prepare, configure, and deliver devices for new hires. Set up accounts and access in SaaS systems following global IT processes. Ensure secure and complete offboarding, including device return, system access removal, and asset updates. Collaborate with People Operations to ensure a smooth employee lifecycle. Device Management, MDM & Access Enroll and manage devices using JumpCloud MDM and similar tools. Apply and follow security best practices for configuration, policies, and updates. Support identity workflows across SaaS platforms and internal systems. Enforce device health, compliance standards, and safe access practices. Asset, Inventory & Vendor Management Maintain accurate IT asset inventory and lifecycle tracking. Manage stock levels of laptops, accessories, and office IT equipment. Coordinate hardware procurement and work with local and global vendors. Global IT Collaboration Work closely with the Budapest HQ team and global IT peers to align on processes, tooling, standards, and documentation. Participate in global initiatives such as SaaS governance, automation improvements, and compliance efforts. Contribute to global IT requests, ticket queues, and shared responsibilities. Tools, Automation & Improvements Use AI tools (e.g., Gemini, ChatGPT) to create small scripts, documentation, troubleshooting aids, or process automations. Support management of SaaS tools including Google Workspace, Microsoft 365, Slack, Zoom, and others. Identify opportunities for automation or workflow enhancements in support, onboarding, or access management. WHAT YOU'll BRING: 2-4 years of experience in IT support, IT operations, or a similar hands-on technical role. Strong troubleshooting skills across devices, SaaS tools, and office IT equipment. Hands-on experience with: MDM solutions (JumpCloud preferred, or Intune/Jamf similar) Google Workspace and/or Microsoft 365 Slack, Zoom, and other collaboration SaaS tools Basic identity/access flows in modern SaaS ecosystems Experience managing assets and maintaining accurate inventory. Experience supporting onboarding/offboarding processes. Clear, patient communication and a strong service mindset. Ability to operate independently while staying aligned with global processes. (AMAZING IF YOU ALSO HAVE): Scripting or automation basics (PowerShell, Bash, Python). Experience configuring meeting rooms, A/V equipment, or office IT hardware. Familiarity with IT asset management platforms. Exposure to AI-driven support or IT automation tools. Experience in a distributed or multinational organization. SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

About Us We're Parried, an Austin -based Managed IT Services and Cybersecurity company. We help small and mid -sized businesses stay secure, work smarter, and avoid tech headaches. We've built a strong, trusted business by delivering reliable results and earning referrals. Now, as we continue growing fast, we're expanding our Service Desk team with another experienced IT support professional to help us maintain the high standards our clients expect. About The Role This is a frontline Service Desk role, but it's not entry -level. You'll handle the same queues and tickets as the rest of the team, but bring deeper technical expertise, better judgment, and stronger ownership to your work. You're the one who sees issues through and raises the bar. We're open to hiring either a strong IT Support Technician (L2/L3) or a IT Support Analyst (L1/L2) with broader exposure and a more strategic problem -solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team. This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices. We're looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates. Requirements What You'll Be Doing Respond to support tickets, calls, and emails from SMB clients Troubleshoot issues involving Windows, mac OS, Microsoft 365, networking, security tools, and line -of -business apps Handle onboarding, offboarding, and user account management Own complex or high -priority support requests and see them through Monitor the ticket board and contribute to clean, timely ticket flow Assist with client account audits and internal documentation reviews Communicate clearly and professionally with clients and internal team Help improve internal SOPs and documentation What We're Looking For 3+ years of Service Desk or MSP experience Strong troubleshooting skills across a wide range of systems Confident with Microsoft 365, Windows, mac OS, networking, and cybersecurity tools Reliable, organized, and detail -oriented Strong written and verbal communication Comfortable in a fast -paced environment Must live in the Greater Austin area Tools You'll Use Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Zoho Desk and Zoho CRM NinjaOne RMM Sophos Central IT Glue Benefits Pay & Benefits Competitive salary based on experience Health, dental, and vision insurance Life insurance 401(k) with company matching Hybrid work model (remote + Austin -based client visits) Generous PTO and multiple paid holidays Eligible for pet insurance and other perks

Top Texas Law Firm is currently seeking an IT Technical Support Specialist to join the team in our Austin location! The ideal candidate will be a team player and will carry a professional and positive demeanor. Benefits include: Medical - 80% employer contribution Dental, Vision, Life & other supplemental insurance 401K with Employer Matching (up to 4%) Employee Recognition Programs Complimentary gym membership Company events - to include giving back to the community! Why Work Here? This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients! We consistently outperform our peers in categories such as: Career Opportunities Compensation and Benefits Culture and Values Senior Leadership Diversity Job Duties: Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Trouble shooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts and/or equipment as required; Setting up new users' accounts and profiles; Prioritizing and managing many tasks at one time; Supporting 5 office locations Requirements: Must have a minimum of two years experience Must have a clean criminal background Will require traveling to five locations Must have professional demeanor Must have ability to multitask Must be punctual and have excellent attendance If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!

Role: Help Desk Representative Shift: Onsite M - F, 40 hours / Week (78703) Duration: 6 months w/ potential for extension or conversion If you meet all requirements and are interested in applying, please send an updated resume and your availability to chat to [email protected]. What You'll Do: * Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. * Responsibilities: * Gains familiarity with and assists Team Members in resolving hardware and software issues by fielding telephone calls, email, or in person appointments * Troubleshooting and diagnosing a wide range of issues in the hardware, software, virtual/could, and infrastructure space. * Monitors the incident Management system to ensure timely acknowledgement and resolution of support requests. * Relies on established guidelines and instruction to perform daily job functions. * With limited guidance, performs a variety of installs and troubleshoots computer and Software issues. * With limited guidance, performs a variety of duties, including: * Installing and configuring basic workstation hardware and software, * Assisting with provision of first and second level support and resolution, * Troubleshooting hardware, software, and connectivity issues, * Assisting with installations and updates of security software, and with decontamination of infected systems to align with current security standards. * Works within established SLA parameters. Required Experience/Skills: (1-2years) * Experience with using and supporting: MS Active Directory (AD) * Solid knowledge of personal computer hardware setup and routine software installation. * Solid foundation and understanding of Mac OS. * Solid understanding of Mac file structure, terminologies, troubleshooting, and basic terminal knowledge * Excellent customer service skills both remotely and in person. * High level of troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment. * Basic knowledge of the Amazon Web Services (AWS) environment * Solid understanding of collaboration products such as Office 365. * Ability to create and understand technical knowledge articles * Solid communication and active listening skills * Someone who is always looking to improve and advance themselves and their team both technically and professionally. * Follows standard operating procedures and written directions to accomplish assigned tasks. * Takes on challenging tasks or difficult questions with a mindset of resolving the task or question. * Ability to multi-task and quickly adapt in a fast-paced environment. * Develops and maintains working relationships both within and outside of the team. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Austin, TX, US Job Type: Date Posted: January 7, 2026 Similar Jobs * IT Help Desk * IT Help Desk * Help Desk Analyst * Bilingual Help Desk Analyst * Service Desk Manager