How to hire a knowledge manager

How to hire a knowledge manager, step by step

Here's a step-by-step knowledge manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a knowledge manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new knowledge manager
• Step 8: Go through the hiring process checklist

What does a knowledge manager do?

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1. Identify your hiring needs

   The knowledge manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A knowledge manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, knowledge managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of knowledge managers and their corresponding salaries.

   Type of Knowledge Manager	Description	Hourly rate
   Knowledge Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$28-55
   Vice President Of Information Technology	A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.	$52-111
   Vice President, Technology	A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them... Show more	$50-104

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Content Management
   • DOD
   • PowerPoint
   • Project Management
   • Knowledge Management Strategy
   • Harvest
   • Infrastructure
   • Process Improvement
   • Business Processes
   • Subject Matter Experts
   • Microsoft Sharepoint
   • Technical Support
   • SQL
   • JavaScript

   Check all skills

   Responsibilities:

   • Lead the development of the complete content architecture for the global intranet sites and manage the overall content management process.
   • Manage the RFP, presentation and sales content databases and sources of information.
   • Lead global team in creating policies and procedures, training, and ITIL processes for a major outsource services customer.
   • Manage successful achievement of ITIL driven SLA and customer-specific deliverables.
   • Manage the implementation of Sarbanes/Oxley (SOX) requirements and recommendations in conjunction with internal and external auditors.
   • Work with basic HTML, JavaScript, and CSS to manipulate appearance and function of company website.

   More knowledge manager duties

3. Make a budget

   Including a salary range in your knowledge manager job description is one of the best ways to attract top talent. A knowledge manager can vary based on:

   • Location. For example, knowledge managers' average salary in wyoming is 33% less than in arizona.
   • Seniority. Entry-level knowledge managers 48% less than senior-level knowledge managers.
   • Certifications. A knowledge manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a knowledge manager's salary.

   Average knowledge manager salary

   $83,879yearly

   $40.33 hourly rate

   ---

   Entry-level knowledge manager salary

   $60,000 yearly salary

   Updated December 18, 2025

   Average knowledge manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$102,317	$49
   2	Texas	$101,021	$49
   3	Maryland	$99,295	$48
   4	California	$96,567	$46
   5	Missouri	$94,438	$45
   6	Virginia	$91,434	$44
   7	Alaska	$91,001	$44
   8	Washington	$87,192	$42
   9	Georgia	$87,085	$42
   10	Illinois	$83,267	$40
   11	Florida	$83,044	$40
   12	District of Columbia	$82,879	$40
   13	Louisiana	$82,496	$40
   14	New Mexico	$80,473	$39
   15	Arkansas	$79,606	$38
   16	Colorado	$77,558	$37
   17	Hawaii	$77,251	$37
   18	Mississippi	$75,834	$36
   19	Michigan	$75,513	$36
   20	Massachusetts	$75,406	$36

   Average knowledge manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Koch Industries	$129,298	$62.16
   2	Amazon	$127,656	$61.37	188
   3	Boehringer Ingelheim	$119,624	$57.51
   4	Oliver Wyman	$118,354	$56.90
   5	JPMorgan Chase & Co.	$114,084	$54.85	61
   6	Pure Storage	$113,029	$54.34	3
   7	MetLife	$109,213	$52.51
   8	Memorial Sloan Kettering Cancer Center	$108,626	$52.22
   9	Johnson & Johnson	$108,214	$52.03
   10	Sanofi US	$104,677	$50.33
   11	Charles Schwab	$100,721	$48.42	6
   12	Deloitte	$100,513	$48.32	319
   13	Booz Allen Hamilton	$97,578	$46.91	15
   14	Capgemini	$96,801	$46.54	10
   15	Gap Inc.	$95,808	$46.06
   16	U.S. Bank	$93,359	$44.88	10
   17	IT Concepts	$93,282	$44.85
   18	EmblemHealth	$93,260	$44.84
   19	Torch Technologies	$92,548	$44.49
   20	Bluehawk Consulting	$91,811	$44.14	3

4. Writing a knowledge manager job description

   A job description for a knowledge manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a knowledge manager job description:

   Knowledge manager job description example

   Title:
   EVA Knowledge Manager
   
   As a member of the EVA, Robotics, and IVA Division, this candidate will be assigned to support NASA Flight Operations Directorate (FOD) International Space Station (ISS) and future exploration programs at Johnson Space Center. After introductory training on ISS and Exploration systems and processes, the candidate will assist in office automation, and the administration and management of sites and data processes related to current and future exploration operations. This task will include managing several realtime and near realtime processes to help flight controllers and crew instructors produce high quality and error-free products for mission operations and training. Data for such processes will come from multiple customers, including those from engineering and safety organizations, science operations and international partners, new technology exploration development areas, etc. The candidate will be required to give technical and high-level presentations to a variety of panels and forums. They will be required to participate in and contribute to group efforts to streamline and upgrade technical and administrative processes.
   
   Work & Experience Requirements:
   A Bachelor of Science in a Computer Science, Computer Engineering, Management Information Systems, or other technically related area is required. The candidate must have excellent oral and written communication skills, demonstrated initiative, outstanding organizational skills, the ability to participate in a team environment, and the ability to function well under pressure. Proficiency in enterprise level data management, applications/languages such as JavaScript, SQL, Python, Git, PHP, and the basics of web security is highly desired. The candidate must have strong multi-tasking/work prioritization skills. The successful candidate must be able to apply for and successfully receive/maintain the required security clearance.
   
   In compliance with the U.S. federal government's vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.
   
   KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

   Copy this example

   

5. Post your job

   There are a few common ways to find knowledge managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your knowledge manager job on Zippia to find and recruit knowledge manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with knowledge manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new knowledge manager

   Once you have selected a candidate for the knowledge manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new knowledge manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a knowledge manager?