Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between lead technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technician and a senior support technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a lead technician include java, architecture and digital transformation. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Lead Technician | Senior Support Technician | |
| Yearly salary | $90,615 | $74,459 |
| Hourly rate | $43.56 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 250,590 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Lead technicians and senior support technicians have different pay scales, as shown below.
| Lead Technician | Senior Support Technician | |
| Average salary | $90,615 | $74,459 |
| Salary range | Between $67,000 And $121,000 | Between $48,000 And $114,000 |
| Highest paying City | San Francisco, CA | Durham, NC |
| Highest paying state | California | Pennsylvania |
| Best paying company | Meta | Pacira BioSciences |
| Best paying industry | Retail | Technology |
There are a few differences between a lead technician and a senior support technician in terms of educational background:
| Lead Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between lead technicians' and senior support technicians' demographics:
| Lead Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.4% Female, 16.6% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |