Leasing Consultant
Leasing consultant job in Indianapolis, IN
Keystone is seeking a professional and customer-focused Leasing Consultant to join our property management team. This role is ideal for someone who enjoys working with people, managing leases, and helping residents find the right home. This position is located at our 220 N Meridian property in downtown Indianapolis.
What You'll Do
Assist prospective and current residents with tours, applications, leases, and renewals
Manage leasing activity and maintain accurate records
Coordinate move-ins and ensure compliance with rental regulations
Respond to inquiries and follow up with prospects
Support marketing efforts to drive property traffic
What We're Looking For
1+ year of leasing experience in property management or real estate
Strong communication and organizational skills
Knowledge of leasing regulations and compliance
Proficiency in MS Office (Yardi experience a plus)
Ability to work independently and as part of a team
Why Keystone
Full-time position in a professional environment
Inclusive, diverse, and collaborative workplace
Opportunity to grow within property management
Leasing Consultant - Chicago (West)
Leasing consultant job in Chicago, IL
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
The Leasing Consultant is responsible for executing the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community's lifestyle offering. The Leasing Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. Responsibilities include lead management, CRM utilization, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The Leasing Consultant upholds Greystar's professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
1. Performs all sales and leasing activities to achieve the property's revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
2. Collects all pertinent information from prospective residents at move-in and records as appropriate.
3. Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community's occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property's established policies related to concessions, specials, and other programs to boost occupancy.
4. Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs.
5. Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
6. Ensures that the property and show units meet the Company's standards for show quality by daily inspecting the tour path and show ready units, communicating maintenance and upkeep needs to the property's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
7. Follows-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. Documents all follow up and classes leads during the lifecycle of the sales process.
8. Executes and performs activities in support of the property's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook.
9. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
10. Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name.
11. Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met.
12. Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.
13. Assists Lifestyle Coordinator by attending and assisting with the setup of events as required.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma or equivalent required; associate or bachelor's degree in business, marketing, hospitality, or related field preferred.
* 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
* Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
* Mathematical skills necessary to process sales conversions.
* Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
SPECIALIZED SKILLS:
* Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
* Incumbents must have valid driver's license to drive a golf cart on property.
* Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
* Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
* Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.
TRAVEL / PHYSICAL DEMANDS:
* Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
* Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time.
* Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which may include evenings, weekends and/or holidays.
COMPETENCIES:
1. Ensures Accountability - Holds self and others accountable to meet commitments.
2. Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
3. Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
4. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.
5. Decision Quality - Makes good and timely decisions that keeps the organization moving forward.
6. Interpersonal Savvy - Relates openly and comfortably with diverse groups of people.
7. Being Resilient - Rebounds from setbacks and adversity when facing difficult situations.
8. Resourcefulness - Secures and deploys resources effectively and efficient.
9. Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
10. Instills Trust - Gains the confidence and trust of others through honesty, integrity and authenticity.
#LI-AW1
The average hourly rate for this position is $23-$26 per hour.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
Auto-ApplyLeasing Consultant
Leasing consultant job in Chicago, IL
Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success. We are seeking a high performing Leasing Consultant with a proven sales track record and who enjoy working with residents to make sure they have an excellent experience with our properties.
We have a great opportunity for you to join our onsite residential team in Downtown Chicago. This fast-paced property is looking for someone with direct residential leasing experience, preferably within the Chicagoland residential high-rise market.
We're looking for you
To be our Leasing superstar!
Your efforts will be to handle incoming calls as well as online and in-person traffic, coordinate and lead property tours, lease apartments and prepare leasing files for approval and renewals.
You'll work with the team to develop leasing marketing strategies, fully participate with outreach marketing, resident events, and leasing file audits.
These positions:
Are full time, up to 40 hours per week
Will require some Saturday shifts
Are eligible for employer provided benefits as well as added income via quarterly bonuses - up to 5% of the annual salary, and commissions on new leases
The compensation for this role is $24/hr
Our Leasing Office is accessible to our residents; we start at 9:00 AM and close at 6:00 PM. We're also open each Saturday from 10:00 AM to 5:00 PM. Weekend shifts are required for this position. Your Community Manager will do their best to support any flexibility in the schedule you may need and to accommodate any advance notice of requests for time off.
Some of your responsibilities include:
Greet all residents and prospective residents who visit or call the Leasing Office
Stay informed on the surrounding market, community amenities, and floor plans available
Communicate with prospective residents to schedule apartment tours, assess their rental needs, and guide them through the leasing path to view prepared model units and onsite amenities
Perform market surveys of the surrounding market & relay to the Community Manager
Invite all prospects to complete and sign lease documents; collect qualifying information and follow leasing protocol to prepare lease files for review and audit
Qualifications
Experience & Strengths you'll need:
Associate's or Bachelor's degree preferred; High School Diploma required.
Direct Multi-family Industry experience (1-2 years); previous experience in the Chicagoland high rise leasing environment is preferred.
Strong administrative and organization skills; this role is directly responsible for lease administration onsite and requires thorough attention to detail
Strong computer proficiency: direct experience with Yardi or Onesite is preferred
An excellent attitude and willingness to learn and, more than anything, a resolve to provide prompt and friendly service
Additional Information
Why you should join Morguard
At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.
When you join Morguard, you join a strong and committed team and will have access to:
Employer Provided Medical Insurance Options
Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
Education Reimbursement Program
Dollar for dollar matching 401k Savings Plan with immediate vesting
Opportunity to live onsite within portfolio with our Employee Discount
*Morguard is an equal opportunity employer
+This is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position's duties.
Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Morguard participates in E-Verify to confirm eligibility to work within United States.
PRIVACY
Leasing Consultant
Leasing consultant job in Chicago, IL
Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.
We are seeking a high performing Leasing Consultant with a proven sales track record and who enjoy working with residents to make sure they have an excellent experience with our properties.
We have a great opportunity for you to join our onsite residential team in Downtown Chicago. This fast-paced property is looking for someone with direct residential leasing experience, preferably within the Chicagoland residential high-rise market.
We're looking for you
To be our Leasing superstar! Your efforts will be to handle incoming calls as well as online and in-person traffic, coordinate and lead property tours, lease apartments and prepare leasing files for approval and renewals.
You'll work with the team to develop leasing marketing strategies, fully participate with outreach marketing, resident events, and leasing file audits.
These positions:
Are full time, up to 40 hours per week
Will require some Saturday shifts
Are eligible for employer provided benefits as well as added income via quarterly bonuses - up to 5% of the annual salary, and commissions on new leases
The compensation for this role is $24/hr
Our Leasing Office is accessible to our residents; we start at 9:00 AM and close at 6:00 PM. We're also open each Saturday from 10:00 AM to 5:00 PM. Weekend shifts are required for this position. Your Community Manager will do their best to support any flexibility in the schedule you may need and to accommodate any advance notice of requests for time off.
Some of your responsibilities include:
Greet all residents and prospective residents who visit or call the Leasing Office
Stay informed on the surrounding market, community amenities, and floor plans available
Communicate with prospective residents to schedule apartment tours, assess their rental needs, and guide them through the leasing path to view prepared model units and onsite amenities
Perform market surveys of the surrounding market & relay to the Community Manager
Invite all prospects to complete and sign lease documents; collect qualifying information and follow leasing protocol to prepare lease files for review and audit
Qualifications
Experience & Strengths you'll need:
Associate's or Bachelor's degree preferred; High School Diploma required.
Direct Multi-family Industry experience (1-2 years); previous experience in the Chicagoland high rise leasing environment is preferred.
Strong administrative and organization skills; this role is directly responsible for lease administration onsite and requires thorough attention to detail
Strong computer proficiency: direct experience with Yardi or Onesite is preferred
An excellent attitude and willingness to learn and, more than anything, a resolve to provide prompt and friendly service
Additional Information
Why you should join Morguard
At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.
When you join Morguard, you join a strong and committed team and will have access to:
Employer Provided Medical Insurance Options
Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
Education Reimbursement Program
Dollar for dollar matching 401k Savings Plan with immediate vesting
Opportunity to live onsite within portfolio with our Employee Discount
*Morguard is an equal opportunity employer
+This is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position's duties.
Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Morguard participates in E-Verify to confirm eligibility to work within United States.
PRIVACY
Leasing Consultant
Leasing consultant job in Indianapolis, IN
Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities:
Sales/Marketing:
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Recommend strategies and programs for on-site marketing activity
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios.
Attend weekly marketing meetings
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Administrative:
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Entrata in a timely manner
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready units and models each morning
Customer Service:
Assist in planning and preparation of resident functions.
Walk the property for curb appeal and overall property appearance.
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards
Requirements:
High school diploma or equivalent, college preferred.
1-year customer service or sales experience (or relevant education)
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written.
Must be able to walk apartments and grounds, including steps and climbing stairs
Occasionally requires lifting 20 pounds or less
Must be available to work weekends (minimum of 2 weekend per month) and holidays
Valid driver's license
#AIONhire
leasing consultant
Leasing consultant job in Auburn Hills, MI
This beautifully landscaped property is situated in a secluded oasis of natural beauty which strikes the perfect balance for residents seeking all of the conveniences of modern, luxury apartment living in a serene, natural setting. Beacon Hill Apartments boasts thoughtfully-designed floor plans with one bedroom, two bedroom, loft, and townhome layouts.
Job Description
We are seeking a Leasing Consultant with exceptional customer service skills and strong sales abilities to join our awesome team!
POSITION AVAILIBLE IMMEDIETLY.
PLEASE SEND US YOUR RESUME AND CALL TO SCHEDULE AN INTERVIEW.
Duties and Responsibilities:
Generate leads through advertisements, referrals and follow-up correspondence.
Respond to phone/text/email inquiries and convert them to appointments/tours.
Submit rental applications for approval which includes collecting of supporting documentation, collection of application fees/holding fees
Offer exceptional customer service to every prospect/resident
Touring apartments
General office duties
Closing leases
Qualifications
Candidate must be customer service orientated with excellent communication and negotiation skills.
Strong organizational skills
Capable in maintaining positive resident relations.
Passionate and energetic attitude about helping prospects and residents
Strong computer skills.
Must have at least one year of multi-housing/sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Leasing Consultant
Leasing consultant job in Chicago, IL
Job Description
Hiring immediately!!!
Marquette Management, Inc. **************************** one of the Nation's most innovative residential Property Management companies, is seeking out an experienced Leasing Consultant.
Lucrative and fun! Our property located in Chicago, IL, is seeking a Leasing Professional. We need front line leasers to generate traffic, tour guests, provide customer service, and close sales.
Outstanding benefits package:
401K + Matching
Medical, Dental and Vision insurance, STD, Life Insurance
Paid Time Off
14 Paid Time Off Holidays/Community Service Day/Cultural Diversity Day
Commissions
Starting Wage $22.00-$23.00/HR based on experience and qualifications.
Exceptional training programs and numerous opportunities for advancement.
What sets us apart from the rest, listen **************************** , text LeasingTL at ************ to make your MARQ with Marquette!
If you have “personality plus,” enjoy people, and like to be the best, we need to talk. Weekends a must.
SEVEN MOST IMPORTANT JOB FUNCTIONS
SELF MOTIVATED
OUTSTANDING CUSTOMER SERVICE
ABILITY TO WORK WELL WITH OTHERS
OUTGOING PERSONALITY
ORGANIZED AND ABILITY TO TAKE ON MULTIPLE TASKS AT ONCE
WORK IN AN ENVIORNMENT THAT IS FAST PACE
ABILITY TO MAKE WORK FUN
SKILLS AND ABILITIES
SALES ABILITY
CREATING AND IMPLEMENTING A MARKETING PLAN
COMMUNICATION SKILLS
ABILITY TO GENERATE TRAFFIC
We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.
Leasing Consultant
Leasing consultant job in Champaign, IL
Provide customer service to prospective residents, including property tours, telephone inquiries, online marketing and communications, and performing move-in
Comply with all Fair Housing & Equal Housing Opportunity requirements
Comply with all appropriate state landlord/tenant statutes
Ensure that residents complete lease agreement paperwork completely and timely
Track and follow-up with prospective tenants utilizing traffic logs and guest cards
Ensure the timely collection of rents
Ensure that vacant, model and target apartments are spotless appliances and fixtures are in working conditions
Support with resident retention by assisting resident activities, following up with service requests within 24 hours of their completion, and handling resident concern.
Attend training and development seminars
Leasing Consultant (Foundry Living)
Leasing consultant job in South Bend, IN
*HOUSING DISCOUNT!* Buckingham is seeking a sales-drive and customer-focus professional with excellent organizational and decision-making skills. This individual demonstrates active listening and gratitude, draws people to them and proactively communicates with others. As Leasing Consultant, this individual initiates and coordinates all phases of our apartment community leasing, focusing on positive resident relations and optimal resident retention.
Qualifications
At Buckingham, our standard is to push the standard. We take a customer approach to all projects, big or small. Real estate is an investment and at Buckingham, our biggest investment is our people. Our diverse teams are blended with individuals who foster the company's entrepreneurial spirit, have unparalleled industry expertise and aren't afraid to exceed expectations. Our team members are valued and encouraged to explore creativity, to be free-thinkers that bring outside-the-box solutions.
We offer the opportunity to build the future. From our branded onboarding and orientation,
First Day by Design
, you'll be empowered to seek new challenges, to earn respect and the admiration of others. Recognized as a consecutive year Best Places to Work awardee, we build our future leaders through our professional development programs, paid tuition and certification programs and executive coaching.
As a member of Property Management, Buckingham offers a total compensation package with competitive market salary, commission- and performance-based incentives, paid time off and comprehensive company-sponsored benefits.
Responsibilities
As Leasing Consultant, you are responsible for daily functions related to residency inquiries, property tours and prospective resident networking and engagement. A strong candidate is one who understands the apartment application process and strives to exceed leasing goals and objectives.
#loc
Auto-ApplyLeasing Consultant - Hubbard Gardens
Leasing consultant job in Indianapolis, IN
The Millenia Companies seeks a Conventional Leasing Agent. The Conventional Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities associated with the leasing office. The Conventional Leasing Agent will work to minimize vacancies, lease apartments, promote good working resident relations, assure program compliance, and perform office tasks as required. The Conventional Leasing Agent will provide tours of the community, handle all details of move-outs and move-ins per inspection checklists, manage maintenance requests for timely completion, and ensure residents are provided with a clean, safe, and well-maintained community. Daily activities will include working collaboratively with your community team and key partners in Maintenance while ensuring all required aspects of apartment turnovers, leasing, compliance, and assisting in operating a stable, fiscal operation are covered and meeting all requirements. The ideal candidate will manage the marketing/leasing process from start to finish, compellingly presenting the apartment and community and creating excitement. Responsible for marketing plan based on current market information and revises to respond to changing market needs; fosters relationships with the community, prospective tenants, conduct tours of the property, process rental applications, advertise, and daily administration of property marketing goals. If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.
Essential Functions and Responsibilities
Responsible for filling occupancy
Presenting properties and amenities in a positive light to prospective tenants
Tracking all prospect leads
Complete all required paperwork and database documentation/entries
Demonstrate excellent customer service and professionalism
Assist with all activities related to leasing apartments.
Handle telephone calls, including retrieving messages and returning calls.
Greet, pre-qualify, demonstrate, and follow up with prospects
Successfully overcome objections and practice closing techniques
Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
Handle and accurately complete all paperwork and reports associated with leasing activities.
Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
Submit completed move-in files to Assistant Property Manager
Notify the Community Manager of all conditions that are unsafe or are areas of concern.
Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
Place a strong emphasis on customer service in every action on the job.
Assist Community Manager in other duties as deemed necessary by property circumstances or situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
1+ years prior market-rate apartment leasing management experience preferred.
Extensive sales experience
Excellent time management and multi-tasking skills.
Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills with practical decision-making abilities.
Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
Minimum High School degree or GED equivalent preferred
Multi-Family housing experience a plus
Onesite experience a plus.
Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
Excellent communication skills are critical, including verbal and written.
Must possess superior customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Marketing, sales, or customer service experience required.
Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
Solid understanding of data analysis, budgeting, and business operations.
Superior analytical and problem-solving capabilities.
A strong strategic and business mindset.
Excellent organizational skills.
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
Travel required.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.
About The Millennia Companies
Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.
You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.
Full-Time Leasing Consultant
Leasing consultant job in Champaign, IL
Reports To: General Manager Job Type: Full-time Community: Latitude Compensation: $15-$16 / hr
Summary: Responsible for all aspects of leasing production at your property. This position is responsible for all activities related to selling and customer service, including generating and handling traffic, leasing apartments, preparing lease documentation, and completing move-in procedures in accordance with policies and procedures. Leasing Consultants are focused on sales and marketing; handling telephone and on-site traffic, showing ready" apartments, closing the lease, qualifying prospects, and completing all related paperwork and activities to ensure a timely move-in. This position is also responsible for complying with all state, federal, and/or local laws relating to Fair Housing and providing top-notch service for the day-to-day needs of our valued residents.
Schedule:
8-hour shift
Monday to Friday
On-call
Weekend availability
Duties & Responsibilities:
Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the General Manager.
Ensure all lead information is entered, accurate, and complete within Entrata.
Ensure that all rental inquiries online, in person, or over the phone are responded to quickly and effectively.
Ensure all prospects are followed up with via phone within 24 hours.
Meet, greet & provide tours to leasing prospects.
Ensure an in-depth understanding of site leasing trends, traffic patterns, and product availability and how that relates to the sales and closing process.
Ensure all models, office, and clubhouse areas, common areas, and the tour route are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party.
Properly close the leasing process by asking for the sale.
Participate in marketing and outreach efforts.
Assist with the planning and hosting of resident events.
Effectively manage the community waitlist and communicate with prospects as changes occur.
Ensure the proper execution of all screening procedures.
Ensure the proper preparation and execution of the lease agreement and related move-in paperwork.
Ensure the proper collection of all funds and move-in related fees.
Provide support and assistance to all customer service efforts at the community.
Write up and file service requests from residents upon receipt.
Completes other tasks as directed and assigned.
Qualifications:
Effective, competitive, natural sales-minded individual
Must be able to pass a background check
High school diploma or equivalent.
Ability to read and write English fluently.
Computer literacy is required.
Previous leasing and/or sales experience is strongly preferred. Experience in multifamily housing is preferred.
Previous experience with property management software such as Entrata preferred.
About Us:
Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions, and of course, campus. No matter how you live, live SQ.
What we are offering:
Competitive Salary, Commission, and Bonus Pay Eligibility
Dental, Health, and Vision Insurance
401k Options
Short Term and Long Term Disability and Company Paid Voluntary Life
Paid Time Off, including a day off on your birthday
Paid Holidays and Floating Holidays
16 Hours of Paid Volunteer Time
LGBTQ+ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Parental leave
Mission
To deliver enriching experiences and exceptional results for our investors, employees, and residents.
Vision
Be the preeminent partner for investors, employees, and residents in the student housing sector.
We Collectively Stand Behind Our Five Core Values:
Steady in all seasons
Question the status quo
Unparalleled engagement
Authentic and genuine
Dedicated to we before me
Leasing Consultant
Leasing consultant job in DeKalb, IL
Job DescriptionDescription:
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the supervision of the Community Manager, Leasing Manager, and/or Assistant Manager, the Leasing Consultant's primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for leasing consultants centers on Fair Housing, closing techniques, and overcoming objections.
Reports To
Community Manager
Primary Duties and Responsibilities
Provide excellent service to all residents, prospects and visitors to the community
Effectively lease apartments in accordance with budget guidelines
Follow Fair Housing Standards in all dealings with prospects and residents
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
Coordinate the application review for each lease including credit and income verifications and background checks
Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
Ensure the condition of leased apartments prior to move-in, including a final inspection
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
Requirements:
Minimum Qualifications
High School diploma or General Education Degree (GED); Bachelor's Degree preferred
Three to six months related experience and/or training Equivalent combination of education and experience
Knowledge, Skills, and Abilities Required
Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
Excellent customer service, sales and negotiation skills
Good communication and listening skills
Able to speak effectively before groups of customers or employees of organization
Able to read and understand lease documents
Able to be an effective team player and interact well with others
Organized and detail-oriented
Patient, even-tempered and works well under pressure
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
Able to write routine reports and correspondence
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Able to compute rate, ratio, percentage, discounts, and pro-rations
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Knowledgeable in Microsoft Word and Excel
Knowledge in Entrata preferred
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties. #zr #ft
Benefits Offered
Health, Dental, Vision, Employer paid Long Term Disability & Life Insurance, Supplemental Life Insurance, 401(k), Paid Time Off including Vacation, Sick, Holidays, and Parental Leave.
Part-time Leasing Consultant
Leasing consultant job in Champaign, IL
Job Description
Company: Student Quarters Job Title: Part-time Leasing Consultant Community: Latitude Reports To: General Manager Job Type: Part-time, On-site Compensation: $15 / hr
Summary: Responsible for all aspects of leasing production at your property. This position is responsible for all activities related to selling and customer service, including generating and handling traffic, leasing apartments, preparing lease documentation, and completing move-in procedures in accordance with policies and procedures. Leasing Consultants are focused on sales and marketing; handling telephone and on-site traffic, showing “ready" apartments, closing the lease, qualifying prospects, and completing all related paperwork and activities to ensure a timely move-in. This position is also responsible for complying with all state, federal, and/or local laws relating to Fair Housing and providing top-notch service for the day-to-day needs of our valued residents.
Schedule: 20 Hours per Week, Weekend Availability
Duties & Responsibilities:
Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the General Manager.
Ensure all lead information is entered, accurate, and complete within Entrata.
Ensure that all rental inquiries online, in person, or over the phone are responded to quickly and effectively.
Ensure all prospects are followed up with via phone within 24 hours.
Meet, greet & provide tours to leasing prospects.
Ensure an in-depth understanding of site leasing trends, traffic patterns, and product availability and how that relates to the sales and closing process.
Ensure all models, office, and clubhouse areas, common areas, and the “tour route” are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party.
Properly close the leasing process by asking for the sale.
Participate in marketing and outreach efforts.
Assist with the planning and hosting of resident events.
Effectively manage the community waitlist and communicate with prospects as changes occur.
Ensure the proper execution of all screening procedures.
Ensure the proper preparation and execution of the lease agreement and related move-in paperwork.
Ensure the proper collection of all funds and move-in-related fees.
Provide support and assistance to all customer service efforts at the community.
Write up and file service requests from residents upon receipt.
Completes other tasks as directed and assigned.
Qualifications:
Effective, competitive, natural sales-minded individual.
High school diploma or equivalent.
Ability to read and write English fluently.
Computer literacy is required.
Previous leasing and/or sales experience is strongly preferred. Experience in multifamily housing is preferred.
Previous experience with property management software such as Entrata preferred.
About Us:
Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions, and, of course, campus. No matter how you live, live SQ.
What we are offering:
Competitive pay and Commission structure
8 Hours of Paid Volunteer Time
LGBTQ+ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Mission
To deliver enriching experiences and exceptional results for our investors, employees, and residents.
Vision
Be the preeminent partner for investors, employees, and residents in the student housing sector.
We Collectively Stand Behind Our Five Core Values:
Steady in all seasons
Question the status quo
Unparalleled engagement
Authentic and genuine
Dedicated to we before me
Leasing Consultant
Leasing consultant job in Fairview Heights, IL
We have an immediate opening for a full-time Leasing Consultant. Your work schedule will vary; Monday through Friday from 9:30 to 6:00 pm and you'll share a weekend rotational schedule with other employees.
Pay starts at $15.50 per hour base pay and is based on your work experience and skills. Opportunity for substantial commission payments on new leases and lease renewals.
The Leasing Consultant is responsible for marketing, sales, customer service and resident retention strategies to achieve desired occupancy and revenue as it relates to the designated property. The Leasing Consultant is crucial to establishing rapport and lasting impression of the community and therefore must provide a positive and professional customer service experience.
Essential Duties
Create and maintain lasting customer service relationships with current and potential residents
Respond to internet leads, answer prospect calls and conduct property tours
Utilize established sales and marketing strategies to drive property traffic, conversion ratios and retention goals
Maintain thorough product knowledge of the property and sell the value of community features as they relate to the customer needs
Leasing Specialist
Leasing consultant job in Elkhart, IN
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a Leasing Specialist to join our on-site community team to help support a positive experience for our residents.
CLICK HERE to see a day in the life of a Leasing Specialist at Edward Rose & Sons!
What are the responsibilities of a Leasing Specialist?
Present community information to prospective renters in a professional manner to appeal to their rental needs
Assists the apartment community with their accounting needs
Provide accurate information on the selling features of the community and surrounding area
Build positive rapport with potential residents by answering telephone and email communications in a timely manner
Process applications for prospective residents and follow up to maintain consistent communication
Prepare lease contracts and other required documents
Follow procedures to coordinate residents moving in and out of the community, making sure to properly document events and communicate the status to the proper departments
Listen to resident complaints and help develop solutions for them
Additional duties as assigned by manager
What are the role requirements?
Previous sales or customer service experience is required
Previous experience in multi-family property management is preferred
Previous leasing experience is preferred
Must be proficient with Microsoft Office programs
Experience using Yardi Voyager or related property management software is preferred
Maintain a professional appearance following team dress code policy
Must be flexible with work schedule. Weekend hours may be assigned
Have reliable transportation and valid driver's license
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
On the job training and development
Generous paid time off programs
Competitive compensation plan with bonus opportunities
Great work environment
Opportunities for advancement
Discounted apartment home
Compensation: Starting at $16.63 per hour or higher, based on experience
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Leasing Associate - Mishawaka, IN
Leasing consultant job in Mishawaka, IN
Essential Duties and Responsibilities * Manage the leasing process, identifying the needs of potential residents and addressing those needs to close the sale * Prepare lease agreements and maintain accurate records * Demonstrate an understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects
* Use your creativity to assist with outreach marketing and resident events
Knowledge, Skills and Abilities
* An unmatched commitment to customer service
* Ability to work overtime and a non-traditional schedule including evenings, weekends, and holidays
* Individuals will perform a combination of sedentary desk work and touring the community for a period of 8 hours. Some communities will have stairs in select units. In addition, you will need to use a computer, telephone and other office equipment to perform tasks.
Education & Experience
* Previous sales and customer service experience required
Leasing Consultant (TEST)
Leasing consultant job in Justice, IL
Job Description
***Must be able to obtain an Illinois leasing agent license***
Property: Sunset Lake Apartment Homes
Property Size: 614 units (market rate)
Employment Duration: Regular, Full time
Work Schedule: Monday, Tuesday, Thursday, and Friday 9AM-6PM, and Saturday 10AM-5PM
Salary: $17/hour + lease bonus + renewal bonus
At TI Communities, people are our most valuable asset. We are actively seeking individuals who want to create a better life for themselves and the residents we serve. If you are ready to join a team of passionate, impact-driven, professionals, TI Communities wants to talk to you. TI Communities manages workforce housing in densely populated communities and provides enrichment programs for the residents of the communities. The ideal candidate for this position:
Has multifamily experience
Demonstrate exceptional customer service skills
Possess strong follow-through and closing skills
WHAT WE OFFER:
Good work-life balance.
Opportunity for growth
Create an autonomous, engaging, and rewarding environment where you will be valued.
Reward and recognize your achievements and contributions.
Be transparent and open.
Offer comprehensive Medical, Dental & Vision.
401k Match.
Encourage time for you with 3 weeks of paid time off (PTO).
Provide time with family and friends with 10 Company paid holidays.
Support and encourage your personal development and growth.
YOUR CONTRIBUTIONS:
Conduct business in accordance with company policies, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Greet prospective residents and handle all phone and email correspondence in a polite and professional manner.
Take responsibility for curb appeal and leasing of the community; open and inspect vacant apartments noting any items needing to be corrected.
Be familiar with the surrounding area and resources available to enrich the lives of our residents.
Accurately prepare and be able to explain the residential lease and all related documents to residents.
Maintain files in a neat and secure manner.
Provide excellent customer service to all residents, supplier partners, and business partners.
Communicate with property managers regarding property issues.
EXPERIENCE:
Excellent interpersonal communication skills; must be collaborative and adaptive.
Experience with Entrata software is a plus but not required
Bilingual Preferred
TI Communities is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
leasing consultant
Leasing consultant job in Auburn Hills, MI
This beautifully landscaped property is situated in a secluded oasis of natural beauty which strikes the perfect balance for residents seeking all of the conveniences of modern, luxury apartment living in a serene, natural setting. Beacon Hill Apartments boasts thoughtfully-designed floor plans with one bedroom, two bedroom, loft, and townhome layouts.
Job Description
We are seeking a Leasing Consultant with exceptional customer service skills and strong sales abilities to join our awesome team!
POSITION AVAILIBLE IMMEDIETLY.
PLEASE SEND US YOUR RESUME AND CALL TO SCHEDULE AN INTERVIEW.
Duties and Responsibilities:
Generate leads through advertisements, referrals and follow-up correspondence.
Respond to phone/text/email inquiries and convert them to appointments/tours.
Submit rental applications for approval which includes collecting of supporting documentation, collection of application fees/holding fees
Offer exceptional customer service to every prospect/resident
Touring apartments
General office duties
Closing leases
Qualifications
Candidate must be customer service orientated with excellent communication and negotiation skills.
Strong organizational skills
Capable in maintaining positive resident relations.
Passionate and energetic attitude about helping prospects and residents
Strong computer skills.
Must have at least one year of multi-housing/sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Leasing Consultant
Leasing consultant job in Wheeling, IL
Job Description
Hiring Immediately!!
Marquette Management, Inc. **************************** one of the Nation's most innovative residential Property Management company, is seeking out an experienced Leasing Consultant.
Lucrative and fun! Our Wheeling, IL property is looking for an energetic Leasing Professional. As a front-line leasing expert, you'll drive traffic, give engaging tours, provide top-notch customer service, and close leases. Availability on Saturdays is required.
Outstanding benefits package:
401K + Matching
Medical, Dental and Vision insurance, STD, Life Insurance
Paid Time Off
14 Paid Time Off Holidays/Community Service Day/Cultural Diversity Day
Starting wage $20.00-$21.00/ HR depending on experience
Commissions
Exceptional training programs and numerous opportunities for advancement.
What sets us apart from the rest, listen **************************** , text LeasingFB at ************ to make your MARQ with Marquette!
If you have “personality plus,” enjoy people, and like to be the best, we need to talk. Weekends a must.
SEVEN MOST IMPORTANT JOB FUNCTIONS
SELF MOTIVATED
OUTSTANDING CUSTOMER SERVICE
ABILITY TO WORK WELL WITH OTHERS
OUTGOING PERSONALITY
ORGANIZED AND ABILITY TO TAKE ON MULTIPLE TASKS AT ONCE
WORK IN AN ENVIORNMENT THAT IS FAST PACE
ABILITY TO MAKE WORK FUN
SKILLS AND ABILITIES
SALES ABILITY
CREATING AND IMPLEMENTING A MARKETING PLAN
COMMUNICATION SKILLS
ABILITY TO GENERATE TRAFFIC
We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.
Leasing Consultant - Hubbard Gardens
Leasing consultant job in Indianapolis, IN
The Millenia Companies seeks a Conventional Leasing Agent. The Conventional Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities associated with the leasing office. The Conventional Leasing Agent will work to minimize vacancies, lease apartments, promote good working resident relations, assure program compliance, and perform office tasks as required. The Conventional Leasing Agent will provide tours of the community, handle all details of move-outs and move-ins per inspection checklists, manage maintenance requests for timely completion, and ensure residents are provided with a clean, safe, and well-maintained community. Daily activities will include working collaboratively with your community team and key partners in Maintenance while ensuring all required aspects of apartment turnovers, leasing, compliance, and assisting in operating a stable, fiscal operation are covered and meeting all requirements. The ideal candidate will manage the marketing/leasing process from start to finish, compellingly presenting the apartment and community and creating excitement. Responsible for marketing plan based on current market information and revises to respond to changing market needs; fosters relationships with the community, prospective tenants, conduct tours of the property, process rental applications, advertise, and daily administration of property marketing goals. If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.
Essential Functions and Responsibilities
Responsible for filling occupancy
Presenting properties and amenities in a positive light to prospective tenants
Tracking all prospect leads
Complete all required paperwork and database documentation/entries
Demonstrate excellent customer service and professionalism
Assist with all activities related to leasing apartments.
Handle telephone calls, including retrieving messages and returning calls.
Greet, pre-qualify, demonstrate, and follow up with prospects
Successfully overcome objections and practice closing techniques
Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
Handle and accurately complete all paperwork and reports associated with leasing activities.
Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
Submit completed move-in files to Assistant Property Manager
Notify the Community Manager of all conditions that are unsafe or are areas of concern.
Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
Place a strong emphasis on customer service in every action on the job.
Assist Community Manager in other duties as deemed necessary by property circumstances or situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
1+ years prior market-rate apartment leasing management experience preferred.
Extensive sales experience
Excellent time management and multi-tasking skills.
Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills with practical decision-making abilities.
Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
Minimum High School degree or GED equivalent preferred
Multi-Family housing experience a plus
Onesite experience a plus.
Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
Excellent communication skills are critical, including verbal and written.
Must possess superior customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Marketing, sales, or customer service experience required.
Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
Solid understanding of data analysis, budgeting, and business operations.
Superior analytical and problem-solving capabilities.
A strong strategic and business mindset.
Excellent organizational skills.
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
Travel required.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.
About The Millennia Companies
Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.
You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.
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