Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 4d ago
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Customer Service Manager, Airport Workforce Management
American Airlines Group, Inc. 4.5
Manager job in New York, NY
Customer Service Manager, Service Manager, Customer Service, Management, Workforce, Manager, Retail, Airline
$56k-82k yearly est. 1d ago
Principal, GenAI Partnerships General Management
Adobe Systems Incorporated 4.8
Manager job in New York, NY
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Adobe Corporate Partnerships team is focused on delivering material growth and market share expansion through strategic product and technology partnerships. Our team is responsible for sourcing, evaluating, negotiating, and implementing partnership deals and initiatives across Adobe's Digital Media business. As a Strategic Partnerships Principal, you will work closely with cross-functional teams and executive leadership to refine and implement partner agreements aligned with Adobe's critical initiatives in the GenAI space. You will be responsible for overall partnership success and the growth of key business outcomes over the life of the partnerships you manage.
What You'll Do
* Act as a general manager by driving complex partner workstreams with product, marketing, engineering, to deliver business impact. Set priorities, optimize integrations, and develop and implement strategies to maintain Adobe's leadership in the GenAI ecosystem.
* Identify and evaluate product and marketing levers to influence partner growth. Drive partnership success aligned to Adobe's GenAI product and business goals.
* Showcase deep knowledge about the GenAI ecosystem, including business models, customer workflows, product offerings, competitors. Advise overall partnership and product strategy based on your experience.
* Become a trusted advisor to internal collaborators and leadership by showcasing highly effective partner management and business development skills and providing strategic recommendations to achieve key business objectives
What You'll Need to Succeed
* 15+ years of cross-functional experience in roles such as business development, partner management, and product
* A consistent record of building high-trust relationships
* Creativity to strategically problem solve, comfort with ambiguity, and initiative to incessantly seek opportunities that materially impact the business
* A data-driven approach to developing partnership strategy with a passion for operational excellence
* Strong leadership presence and exceptional communication skills for all levels, both verbal and written
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $175,900 -- $284,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $196,400 - $284,400 In New York, the pay range for this position is $196,400 - $284,400 In Washington, the pay range for this position is $177,100 - $256,450
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
$196.4k-284.4k yearly 1d ago
General Manager - Luxury Residential Building
Advice Personnel 3.8
Manager job in New York, NY
An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management.
Responsibilities:
Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality.
Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents.
Direct the daily operations of the property, encompassing all residential, amenity, and common areas.
Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies.
Support hiring, onboarding, and continuous staff training.
Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships.
Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns.
Ensure full adherence to building codes, safety regulations, and city/state housing requirements.
Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation.
Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis.
Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations.
Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs.
Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities.
Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters.
Requirements:
12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity.
Experience with NYC affordable housing compliance.
Experience leading high-performing teams and overseeing all aspects of property operations.
Proficiency in Yardi and strong financial and budget management skills.
Excellent resident relations, communication, and vendor management abilities.
Commitment to operational excellence, safety, and superior service standards.
Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits.
The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives.
Please send your resume for immediate consideration to: nlipari@adviceny.com
If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated.
Advice Personnel
*Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
$175k-200k yearly 2d ago
Staff on Duty, Driving Services
Odyssey House Inc. 4.1
Manager job in New York, NY
Job Description
Our Mission:
Since 1967, Odyssey House has provided innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages-and across all five boroughs-beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
If that sounds different than other treatment programs, you're right. Because Odyssey is where recovery gets real.
In addition to competitive salaries, Odyssey House offers:
A 35-hour work week (as opposed to a 40-hour work week)
Vacation Plan and Holiday Schedule
Life Insurance
Medical Insurance (Two Plans)
Dental and Vision Insurance
Additional Insurance Coverages (hospitalization, accidental, critical illness coverage)
Long-Term & Short-Term Disability
Flexible Spending Account/Health Reimbursement Account
403(b) Plan
Corporate Counseling Associates (CCA) EAP benefit
Ability Assist Counseling Services (through The Hartford)
Commuter Benefits
Educational Assistance Programs
Special shopping discounts through ADP Marketplace and PlumBenefits
RUFit?! Fitness Program
Pet Insurance
Legal Assistance
Optum Financial Service through ConnectYourCare
Benefit Advocacy Center through Gallagher
Salary Range: $40,000.00-42,000.00
MAJOR FUNCTIONS:
The Staff on Duty, Driving Services is responsible for monitoring the safety and security of the facility through supervision of residents and their guests. The Staff on Duty, Driving Services teaches residents socially appropriate behavior by role modeling.
Additionally, the Staff on Duty, Driving Services is responsible for providing regular van shuttle service on and off of Ward's Island. She/he must be a self-motivated individual who functions as part of a clinical environment, which provides supportive services and resources to residents. The Facility Manager directly supervises the Staff on Duty, Driving Services.
SPECIFIC DUTIES & RESPONSIBILITIES:
Conduct hourly facility runs and document findings on log sheets.
Maintain all necessary communication in the facility logbook.
Ensure cleanliness and maintenance of the facility through daily supervision of residents assigned to housekeeping job functions.
Provide regularly scheduled van shuttle service on and off Ward's Island.
Complete Vehicle Travel Log Sheets on a monthly basis and submit to the Facility Manager.
Maintain the cleanliness of the Odyssey House van used for shuttle service.
Maintain updated resident database, bed sheets, and room assignments.
Ensure that all therapeutic activities are properly facilitated and that they begin and end in a timely fashion.
When assigned, facilitate and monitor morning meeting.
Participate in crisis intervention and provide close observation and supervision of residents in crisis.
Distribute legal letters, medical feedback and metro cards to residents.
Monitor all residents leaving and reentering the facility.
Address all resident medical needs via the medical on-call policy & procedure.
When necessary, conduct resident screening for contraband and conduct urine toxicology tests.
Complete all incident reports prior to the completion of shift.
Perform HRA finger imaging and ensure that all residents sign the HRA sign in sheet on a daily basis.
Attend regularly scheduled staff meetings.
Attend all required in-service training seminars.
Participate in quality improvement activities.
Other relevant duties as required.
REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES
High school diploma or G.E.D required.
Valid NYS Driver's License (CDL preferred but not required).
Prior experience working in a clinical, mental health, housing or chemical dependency setting preferred.
Must demonstrate appropriate written, verbal, interpersonal and organizational skills.
Must be computer literate.
CPR/First Aid Certification required. Candidates lacking this certification must be able to maintain this minimum standard within the six (6) month introductory employment period.
Proficiency with computer operation (Microsoft Word, Excel, AWARDS, and Outlook programs).
Must be able to work a flexible schedule including weekends, evenings and holidays.
Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. xevrcyc Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.
$40k-42k yearly 1d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Manager job in Morristown, NJ
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 6d ago
Manager, Accessibility Services
Accessibe
Manager job in New York, NY
The Mission: Why accessi Be?
The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessi Be, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time.
We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.
This role is central to accessi Be's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of Accessibility Experts and related specialists.
Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence.
Establish and continually refine auditing practices, frameworks, and tools.
Customer Experience & Vendor Ecosystem
Ensure a best-in-class customer experience across all professional services engagements.
Manage and collaborate with external vendors, contractors, and ecosystem partners.
Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs.
Cross-Functional Collaboration
Partner with R&D and Product to bring accessibility insights into product direction and innovation.
Support Sales teams with technical expertise, scoping, and accessibility thought leadership.
Collaborate with internal stakeholders to develop GTM strategies in existing and new territories.
Accessibility Knowledge & Internal Enablement
Drive company-wide accessibility knowledge, standards, and practices.
Design and deliver accessibility training for internal teams, especially Product and R&D.
Promote an accessibility-first culture across accessi Be.
Requirements
Experience
5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency.
Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies.
Proven experience building accessibility processes, methodologies, and scalable service delivery systems.
Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams.
Skills & Qualifications
IAAP WAS or IAAP CPWA certification is required; additional certifications are a plus.
Deep understanding of digital accessibility across web, mobile, design, and document formats.
Exceptional communication, stakeholder management, and presentation skills.
Ability to translate complex accessibility requirements into clear, actionable guidance.
Advantages
Perks
Why You'll Love Working Here
Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible.
Growth: We are scaling fast, and our Partner Program is a massive focus for the company.
The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary + Uncapped Commission, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $120,000 - $140,000 base salary
Qualities
$120k-140k yearly 1d ago
OBGYN Department Manager - Health Clinic
Mai Placement
Manager job in New York, NY
OBGYN Department Manager - Health Clinic
Williamsburg, NY (On-site)
150 - 200k
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Description
A large, respected OBGYN clinic in Brooklyn is seeking a polished, professional, and highly capable OBGYN Department Manager. This is a senior role for someone who knows how to handle the day-to-day, take responsibility for all the "headaches," and make sure the department runs smoothly, respectfully, and efficiently.
We're looking for someone with strong leadership skills, excellent communication, and the ability to manage sensitive situations with care, warmth, and discretion. OBGYN experience is an absolute must.
This role requires someone who understands the unique sensitivities of the community, knows how to manage questions and concerns and delicate scenarios properly, and can work with staff, patients, and leadership in a professional and refined manner.
Responsibilities
• Oversee the entire OBGYN department, front-end, back-end, flow, and staff coordination
• Ensure smooth scheduling, reduced wait times, and efficient provider utilization
• Handle all patient issues, concerns, and escalations with professionalism and kindness
• Work closely with leadership on sensitive matters that may arise in an OBGYN setting
• Develop and implement proper processes and procedures to create order and consistency
• Train and mentor staff, setting expectations, reinforcing standards, and maintaining proper decorum
• Ensure privacy, sensitivity appropriate operations at all times
• Monitor daily performance, identify bottlenecks, and resolve issues quickly
• Communicate with community resources when appropriate, following correct channels
• Conduct daily and weekly reporting for management
Qualifications & Must-Haves
• OBGYN experience required, clinic, hospital, practice, or similar
• Strong managerial and leadership background - polished, calm, and confident
• Excellent communication skills, with the ability to handle delicate scenarios with care and warmth. xevrcyc
• Highly organized, responsible, and capable of managing a high-volume, fast-moving department
• Ability to build processes, introduce structure, and maintain consistent standards
• Professional, warm, and respectful demeanor - able to work with patients of all ages and sensitivities
• Ability to maintain confidentiality, sensitivity, and discretion in all matters
Final Invitation to Apply
If you're polished, responsible, and experienced in OBGYN, and you're the type who can take ownership, handle pressure with grace, and run a department with warmth and professionalism - this is a remarkable opportunity to join a respected, clinic at the highest level.
Email Resume:
Apply Online:
a friend, get up to $1000!
$62k-121k yearly est. 1d ago
GTM Strategy & Operations Manager
Anrok, Inc.
Manager job in New York, NY
San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer - beginning with their very first conversation with our team.
In this role, you will
Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting
Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations
Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution
Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale
Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization
What excites us
4-6 years of experience in GTM/revenue operations, sales operations or a similar role
Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale
Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact
Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background
You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required
Bonus points for experience in partner/channel sales operations
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
$80k-128k yearly est. 1d ago
On-Site General Manager - Property Management
Douglas Elliman Property Management 4.1
Manager job in New York, NY
The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler.
Key Responsibilities
Regulatory & Administrative Management
Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations.
Ensure full compliance with all legal, regulatory, and reporting obligations.
Oversee collections, tenant accounts, and arrears management.
Manage payroll for all site employees.
Utilize Yardi and AvidXchange for financial, operational, and invoicing functions.
Operations & Maintenance
Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety.
Manage ongoing and planned capital improvement projects, including:
Gas pipe replacement
Roof replacements
Facade work
Mechanical and structural upgrades
Coordinate and supervise 3rd‑party contractors for apartment and building renovations.
Leasing & Marketing
Oversee the renovation, marketing, and leasing of all vacant units.
Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover.
Financial Management
Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations.
Negotiate and manage vendor contracts.
Support ownership with long‑term capital planning.
Staff Leadership & Supervision
Supervise and support:
25 handymen and porters
6 office staff members
Ensure high performance through training, delegation, and ongoing evaluation.
Maintain strong communication across all departments and foster a professional, accountable workplace culture.
Qualifications
Extensive experience managing rent‑stabilized, multi‑building residential portfolios.
Strong knowledge of NYC housing regulations and compliance standards.
Demonstrated ability to manage large field and office teams.
Proficiency with Yardi and AvidXchange platforms.
Strong organizational, communication, and problem‑solving skills.
$68k-128k yearly est. 4d ago
Overseas Restaurant Operations Manager
Comrise 4.3
Manager job in New York, NY
Salary: $100,000 annually
We are seeking an experienced Overseas Restaurant Operations Manager to lead and optimize regional operations across overseas markets. This role is responsible for driving operational excellence, profitability, compliance, and partner relationships while aligning regional performance with the company's strategic goals.
Key Responsibilities
Develop and execute overseas regional operating strategies and annual plans aligned with company objectives, ensuring achievement of performance and growth targets.
Translate regional operational goals into actionable plans, setting clear objectives for each assigned market, and providing guidance, oversight, and performance management to regional teams.
Drive revenue growth and profitability across overseas restaurant locations through effective cost control, sales optimization, and operational efficiency.
Oversee and continuously improve standards related to food safety, operational processes, labor management, and regulatory compliance across all assigned regions.
Build and maintain strong working relationships with regional partners, ensuring consistent communication and reinforcement of company culture, values, and brand standards.
Ensure compliance with overseas trade regulations and local laws, while leading, managing, and advancing cross-regional projects and initiatives.
$100k yearly 1d ago
Assistant Aviation Operations Manager
American Flyers 3.5
Manager job in Morristown, NJ
Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees.
Qualifications
Must possess superior verbal, written, organizational, and problem solving skills.
Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth.
Requires applicant to be proactive in all aspects of problem solving with a can do attitude.
Flexibility and willingness to relocate as growth opportunity arises required.
Aviation experience preferred.
Benefits
Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses.
Group Medical Insurance Program
401K with company contributions & Life Insurance Program.
Paid vacations and holidays
Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
$58k-87k yearly est. 6d ago
US General Manager (Gourmet Food)
Accur Recruiting Services
Manager job in New York, NY
Our client is a renowned French Gourmet food brand with a small US operations comprised of the GM and 1 part time assistant. Objective of the Role The General Manager will serve as the brand's principal representative in the United States, directly reporting to the headquarters in France. This individual will be pivotal in enhancing the brand's market share and visibility across the US, with a particular emphasis on luxury hospitality (4 and 5 star hotels. This is their #1 focus), followed by premium retail, and e-commerce sectors. The role is designed for a leader who can drive growth, manage key relationships, and ensure the brand's prestigious reputation is upheld in all endeavors.
Ideal Profile
The ideal candidate is a seasoned professional with director-level sales experience in the luxury goods industry, preferably with exposure to premium food or beverages. This person should have a robust network within luxury hospitality and premium retail sectors, embodying exceptional communication skills to interact effectively with a diverse range of stakeholders. A strategic thinker with a proven success record in sales management and business development, the candidate should also be a confident leader, equipped with excellent IT skills for comprehensive market analysis and reporting.
Responsibilities
Sales : Drive growth by retaining and expanding the customer base, focusing on luxury hospitality, premium retail, and e-commerce. Achieve annual sales targets, lead and develop the US team, and gradually increase the brand's presence in the Americas.
Marketing : Collaborate with the UK marketing team to maintain brand standards in the US, engage in brand and product advocacy, and participate in trade shows and other promotional activities.
Operations : Oversee the development of the operating platform in the US, manage inventory, coordinate finance and logistics operations, and ensure compliance with regulatory requirements.
Reporting : Provide comprehensive reports on sales, financial performance, and market insights to the board, ensuring efficient use of CRM systems for sales and account management.
Leadership : Develop a long-term vision for the brand in the US, under the guidance of the Board of Directors, focusing on luxury sector growth. Hire, coach, and develop the team, becoming a brand advocate and product expert.
Requirements
Director-level sales experience in the luxury goods industry, with a preference for those experienced in premium food or beverages.
Access to a significant network within the luxury hospitality and premium retail sectors.
Exceptional communication and strategic account management skills.
A proven track record in sales management and business development.
Leadership qualities, with the ability to inspire and develop a team.
Proficiency in IT, including spreadsheets and presentation tools.
$65k-125k yearly est. 1d ago
General Manager
Episcope Hospitality
Manager job in New York, NY
Multiple outlets located at PENN 1 and PENN 2 in New York City.
Job Details
Episcope Hospitality is a fast growing, nationally recognized leader in hospitality founded and overseen by restaurateur David Morton of the Morton's Steakhouse family. Episcope's culture is marked by creativity, passion, expertise, and quality. The company The company offers a unique laboratory environment that encourages learning, ongoing development, and close collaboration with some of the top minds in business, food, beverage, and design. Episcope and its affiliates currently operate restaurants, bars, and cafes in Chicago, New York, Phoenix, New Jersey, Las Vegas, and Arlington, Virginia, and will soon open additional locations in Boston and Los Angeles.
Episcope is looking for a General Manager to lead its collection of high-volume restaurants, event spaces, and cafes in New York's newest luxury office buildings that operate Monday through Friday. The General Manager will play an instrumental role in overseeing our continued unit-level growth through maintaining our high service standards, professional culture, and strong financial performance.
Key Responsibilities
· Ensuring excellence in guest experience, operational efficiency, and financial performance across all outlets.
· Meeting goals for revenues, product quality, cost of goods sold, and cleanliness and organization.
· Fostering a positive, professional, and welcoming culture for team members.
· Maintaining and elevating our standards for training and development across all job functions.
· Ensuring consistency of specs, preparations and service standards.
· Filling in, as needed, to ensure guest service standards always come first.
· Directly overseeing daily, weekly, and monthly reporting to Episcope's CFO and its owner.
· Directly overseeing scheduling of management and hourly personnel.
· Consistently providing one-on-one coaching to managers and hourly personnel.
· Fully understanding and compliance with all local, state, federal regulations including, but not limited to, health, safety, sanitation, and employment practices.
· Working directly with leadership of all departments including, but not limited to, ownership, administration, human resources, accounting, marketing, culinary and beverage to develop, refine, and implement Episcope's strategies to maintain its leadership role in the market.
Qualifications
· Bachelor's degree
· Have a minimum of 5-years of experience in managing full service, first-class restaurants, bar, and cafes.
· Possess strong proficiency in accounting, financial modeling, and various technology platforms including, but not limited to, Toast, Seven Rooms, Triple Seat, Open Table, and Microsoft Excel.
· Possess excellent math and problem-solving skills.
· Be able to work in a standing positing for extended periods of time.
· Be able to reach, bend, stoop, and lift heavy items.
· Possess stamina to work 50 to 60 hours per week.
· Comfort with a fast-paced, entrepreneurial environment
Compensation
· $150,000 - $175,000 base salary
· Competitive benefits
· Bonus based on business performance and 360-degree peer reviews
$150k-175k yearly 21h ago
Kitchen Manager -Japanese Restaurant
A-Staffing Inc.
Manager job in New York, NY
About the job Kitchen Manager -Japanese Restaurant Title Kitchen Manager Report to General Manager. Manage kitchen functions. Oversee day-to-day restaurant operations. Essential Functions Day-to-Day Operations Maintain operational schedule including opening and closing of the restaurant
Manage operational reports to senior management in a timely manner
Customer Operations
Direct subordinates in customer service standards to ensure that all guests feel welcome and are given responsive, friendly and courteous service.
Communicate and work with fellow managers to ensure guest service standards and efficient operations.
Resolve customer complaints and report them to Companys management
Provide guidance to employees on cash and credit transactions with customers
Safety and Hygiene
Maintain safe, secure, and healthy restaurant environment by establishing, following, and enforcing sanitation standards and procedures in compliance with health and legal regulations
Food and Consumables Management
Order food, drinks, and supplies inventory according to predetermined product specifications and received in correct unit count and condition.
Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures
Direct the maintenance of proper food holding and refrigeration temperature control points
Support delivery to load and unload products
Product Management
Ensure that all food and products are consistently prepared and served according to recipes, portioning, cooking and serving standards.
Facilities and Equipment Maintenance
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs
Human Resources Management
Exercise managerial discretion along with Company's HR department to ensure that the restaurants human resources activities are properly executed
Make employment and termination decisions including interviewing, hiring, evaluating and disciplining kitchen personnel as appropriate
Provide orientation of rules, policies and procedures; and oversee training of new staff.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
Execute disciplinary measures based on monitoring of attendance of non-exempt employees
Monitor employees health and personal hygiene to prevent possible spread of viruses and bacteria
Ensure staff meal money is properly collected and offered only at a given time following company policy
Report and handle any on premise accidents by following the incident handling manual
Knowledge and Skills
Understand Companys policies, procedures, standards, specifications, guidelines, and training programs.
Keep learning skills and product knowledge as a role model for staff
General Assistance
Act as an effective team member to assist other managers for the Company
Recommend operational policies to Companys management to improve Companys operational effectiveness and efficiency and compliance with laws, regulations and policies
Perform other duties as assigned
Perform non-managerial duties as needed or required due to business/scheduling needs
$47k-65k yearly est. 1d ago
General Manager- EWR
Global Elite Group 4.3
Manager job in Newark, NJ
General Manager - Aviation Security Company
Company: Global Elite Group
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Our teams safeguard critical aviation infrastructure, support airlines and airport authorities, cargo facilities and strengthen national security through consistent, high-quality operational performance.
Joining Global Elite Group means stepping into a role where your leadership directly strengthens airport safety, enhances operational performance, and supports the integrity of the aviation industry. If you are an experienced aviation or airport operations professional ready for a leadership role with impact, we invite you to apply.
Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
Position Overview:
Global Elite Group is seeking a highly skilled General Manager to lead our full aviation security operation at Newark Liberty International Airport (EWR), one of the busiest, most complex international gateways in the country.
The General Manager is responsible for all airline security programs, terminal contract operations, regulatory compliance, and multi-shift security personnel. This leader sets the operational culture for the entire station and ensures the highest standards of safety, service, and accountability.
This is a mission-critical leadership role ideal for someone who thrives in a fast-paced airport environment, excels at managing people and processes, and is committed to delivering best-in-class aviation security services.
Compensation & Benefits:
Salary- $90,000-$100,000
Medical, Dental, Vision, AFLAC,
Paid Time Off + Holiday Pay
401(k) with employer match
Employee engagement, development, and advancement pathways
A dynamic airport operations environment that strengthens your judgment, leadership skills, and professional growth
Opportunities to collaborate with TSA, airport authorities, airline clients, and law enforcement partners
Key Responsibilities:
Operational Leadership
Oversee all aviation security operations at EWR, including airline, and terminal security
Ensure full compliance with TSA, DHS, CBP, airport authority, and airline security program requirements
Maintain operational readiness of personnel, access control, vehicles, and equipment
Lead management team ensuring daily coordination of staffing, scheduling, deployment, and shift coverage for 24/7 operations
People Management & Talent Development
Lead a team of managers, supervisors, and front-line security officers
Build a strong leadership culture grounded in accountability, professionalism, and mission-driven performance
Guide and provide oversight to the management team in support of hiring, training, performance improvement, and supervisory development
Client and Stakeholder Engagement
Serve as primary point of contact for airline partners, TSA leadership, CBP, terminal partners, and airport authorities
Respond to service disruptions, operational escalations, and audit findings
Participate in security planning meetings, airport exercises, and regulatory inspections
Compliance, Quality Control & Risk Management
Ensure execution of all airport security programs (AOSSP, PCSSP, ACISP, airline-specific requirements)
Lead internal audits, corrective action planning, and continuous compliance improvement
Conduct field inspections, quality checks, and incident investigations
Financial Oversight & Contract Performance
Manage station labor planning, overtime control, and operational efficiency
Ensure that service levels, KPIs, and contract deliverables are consistently met
Oversee accurate timekeeping, payroll processes, and personnel documentation
Required Qualifications:
High school diploma or GED required; Associate or Bachelor's degree preferred.
Valid state security guard license
3-5+ years of management experience in aviation security, airport operations, or TSA-regulated environments
Strong working knowledge of TSA security programs and airport regulatory requirements
Prior leadership experience managing multi-shift operations in a 24/7 environment
Ability to obtain and maintain an MIA SIDA badge with CBP seal
Valid driver's license with clean driving record
Excellent communication, decision-making, and conflict-resolution skills
Experience managing airline and cargo security programs strongly preferred
Bilingual fluency in Spanish and English required due to the operational needs of MIA's workforce, passenger base, and client partners
High-level professionalism, integrity, and ability to lead under pressure
Why Join Us?
Joining Global Elite Group means stepping into a mission-driven role at one of the nation's busiest and most complex airports, where your leadership directly contributes to aviation safety and homeland security. As a General Manager, you will collaborate closely with TSA, CBP, airline partners, and airport authorities, becoming a trusted operational leader within the airport ecosystem. You'll have the opportunity to grow your career in operations management, compliance, or regional leadership, all while being part of a company nationally recognized for its commitment to excellence, integrity, and best-in-class aviation security services.
$90k-100k yearly 1d ago
ASSISTANT STORE MANAGER
618 Main Clothing Corp 4.0
Manager job in New York, NY
Assistant Store Manager About Us For 50 years, MadRag has been bringing on-trend fashion to budget-conscious women who have a bold sense of style. With more than 100 stores in 14 states, MadRag is the "go-to" destination for today's most fashion-forward shoppers. We take pride in our history of making fashion size-inclusive and accessible to all and the customer is at the heart of everything we do. Our core values of driving results, building relationships and respect for each other impact the decisions we make every single day.
Job Summary
The Assistant Store Manager reports to the Store Manager and supports the day-to-day operations of the store including but not limited to operations, training, sales, visual merchandising, inventory management, and customer service. The Assistant Store Manager will help manage Sales Associates and Team Leaders in maintaining and driving sales, customer satisfaction, facilities maintenance, loss prevention audits, staffing goals, safety, and inventory control so that work is actualized in accordance with Company defined practices and processes. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, and acts as the Store Manager in his/her absence.
Responsibilities
Work with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability.
Ensures service, merchandising, operational standards, and Company loyalty initiatives are met through Company-defined processes.
Partners with Store Manager to ensure that markdowns, signage, and marketing align with merchandise placement.
Consistently creates a welcoming environment in the store in addition to when customers enter or exit the store.
Introduce sales, promotions, loyalty programs, and other brand initiatives.
Complete sales transactions and maintains proper accountability at registers.
Demonstrate initiative, teamwork, and ownership in every interaction.
Maintains the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
Assist with daily store recovery, before, during, and after store hours.
Qualifications
Energetic with excellent verbal communication skills.
Must be able to complete sales transactions in the register system.
Adapts to an environment that changes quickly while managing multiple tasks.
Available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
Ability to spend up to 100% of shift standing and walking.
Must be able to lift and carry up to 20 lbs.
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Personal/ Sick Time
Annual vacation
MadRag discount
401(k) Plan
MadRag provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MadRag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
PAY; 18.00 -20.00 PER HOUR
$42k-54k yearly est. 1d ago
Assistant Manager - NYC
Alice + Olivia 4.2
Manager job in New York, NY
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team's client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Remain coachable and open to feedback to continuously develop in your role
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team
Maintain organization, upkeep, and cleanliness of both the front and back of house
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
Ensure the integrity of payroll and the payroll process
Ensure that the sales floor is maintained and beautifully reflects the brand
Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations
Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
Actively support Diversity, Equity, and Inclusion initiatives
REQUIREMENTS:
Ability to wear face mask throughout shift to protect yourself and others around you
Previous management experience + sales experience required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
SALARY & BENEFITS:
$65,000-$75,000/yr plus uncapped commission
Clothing allowance and a competitive discount
401(k) with an employer match
Medical, dental, and vision
Floating holidays
$65k-75k yearly 1d ago
Spa Manager
The Tox Technique
Manager job in New York, NY
Overseeing five NYC studios
Compensation
$68,000 annual base salary- bonus potential tied to performance
About The Role
We are seeking an experienced General Manager to oversee operations across five New York City studios. This is a senior leadership role responsible for driving sales performance, ensuring team accountability, and maintaining exceptional operational standards across all locations.
The General Manager will work closely with ownership, studio managers, and front of house teams to set clear sales goals, monitor performance, and build strong, disciplined teams that consistently exceed expectations. This role requires a hands on leader with deep experience in the spa or fitness industry and a proven ability to lead multi location teams.
What You'll Do
Oversee day to day operations across five NYC studios, ensuring consistency, efficiency, and alignment with brand standards
Set, track, and manage weekly and monthly sales goals across all locations
Drive revenue growth by coaching teams on sales performance, conversion, and client retention
Hold managers and teams accountable through clear KPIs, reporting, and performance reviews
Lead hiring, onboarding, training, and development for studio managers and key team members
Partner closely with studio managers to improve scheduling, staffing, and payroll efficiency
Identify performance gaps and implement action plans to exceed sales and operational targets
Ensure exceptional client experience across all studios
Maintain a strong on site presence, regularly visiting studios and supporting teams in real time
Serve as a key liaison between ownership and studio teams, ensuring clear communication and alignment
Who You Are
You are a confident, results driven leader with a strong operational mindset
You lead with clarity, accountability, and high standards
You are comfortable managing multiple locations and teams simultaneously
You are highly organized, data driven, and proactive
You communicate clearly and effectively with teams at all levels
You thrive in fast paced, performance focused environments
You are hands on, present, and not afraid to step in where needed
Experience
Minimum of 5 years of experience in the spa, wellness, or fitness industry
Proven track record of exceeding sales goals in a leadership role
Experience managing multi location operations required
Strong background in sales leadership, team accountability, and performance management
Experience developing and leading managers and front of house teams
Why You'll Love It Here
High impact leadership role within a growing brand
Direct influence over sales growth and team performance
Opportunity to build strong systems and scalable leadership practices
Close collaboration with ownership and senior leadership
Fast moving environment with room for growth and advancement
$68k yearly 1d ago
General Manager
Substance Salon
Manager job in Rutherford, NJ
starts immediately
Substance Salon is a premium, established salon in Rutherford, NJ with 16 years of success and a loyal clientele. We're known for modern hairstyling, creative color, handcrafted haircuts, and a high level guest experience driven by professionalism and strong team culture.
Role Description
We're hiring a full time, onsite Salon Business Manager to lead daily operations, support team performance, and drive sales growth. This is a high impact role with real upside for the right person. If you're a strong leader who loves running a tight operation, building a winning team, and increasing revenue, you'll have the opportunity to grow quickly, earn more, and step into a long term leadership career in the beauty industry. High performers can advance into higher compensation and salary opportunities within 6-9 months.
Position Starts Immediately
We are prioritizing applicants who can interview within 24 to 48 hours and start immediately. Please only apply if you are serious about the role and have real management experience.
Compensation
Paid training starts at $20/hour
30 day performance review based on sales results and execution
Opportunity to increase up to $25/hour based on performance
Responsibilities
Oversee day to day salon operations and workflow
Manage scheduling, team coordination, and accountability
Support sales growth, retail performance, and client experience
Assist with hiring and team development
Maintain organization, inventory, and operational standards
Qualifications
2+ years management experience in a salon, spa, medical office, or service business
Strong leadership, communication, and problem solving skills
Organized, reliable, and comfortable working in a fast paced environment
Experience with scheduling systems, inventory, and basic business operations
Marketing and social media experience is a plus
**Serious applicants only
Do not apply unless you have management experience and can interview within the next 24 to 48 hours. Position starts immediately.
The average manager in Warren, NJ earns between $60,000 and $160,000 annually. This compares to the national average manager range of $37,000 to $92,000.