Methods analyst vs workforce management analyst

Differences between methods analyst and workforce management analyst duties and responsibilities

Methods analyst example responsibilities.

• Manage inventory and supervise site payroll and invoice processing.
• Provide BOM review and analysis for new and existing technology.
• Function as technical expert in multi-platform connectivity issues between PC's, Netware and UNIX.
• Used work measurement, work simplification, and methods improvement techniques to improve efficiency and cost effectiveness of areas under study.
• Recruit as an SME to support eliminating HPLC impurity verification backlog for Hospira API production facility in Colorado.
• Work with pharmacy staff to develop discharge medication application for nursing and pharmacy staff to provide patients with clearer medication instructions.
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Workforce management analyst example responsibilities.

• Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
• Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
• Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
• Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
• Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
• Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
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