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The differences between middleware engineers and service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a middleware engineer and a service administrator. Additionally, a middleware engineer has an average salary of $106,586, which is higher than the $54,573 average annual salary of a service administrator.
The top three skills for a middleware engineer include java, python and infrastructure. The most important skills for a service administrator are customer service, patients, and data entry.
| Middleware Engineer | Service Administrator | |
| Yearly salary | $106,586 | $54,573 |
| Hourly rate | $51.24 | $26.24 |
| Growth rate | 5% | 5% |
| Number of jobs | 21,294 | 57,561 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 53% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A middleware engineer specializes in designing and developing systems that ensure the smooth flow of data in a company. Their responsibilities include providing technical support to employees, gathering and analyzing data, assessing current systems and networks to identify areas needing improvement, and implementing solutions against vulnerable areas. They must also conduct regular maintenance checks, performing repairs as needed. Furthermore, as a firmware engineer, it is essential to maintain an active communication line with staff, leading and coordinating them for a smooth and efficient workflow.
A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.
Middleware engineers and service administrators have different pay scales, as shown below.
| Middleware Engineer | Service Administrator | |
| Average salary | $106,586 | $54,573 |
| Salary range | Between $82,000 And $137,000 | Between $33,000 And $88,000 |
| Highest paying City | San Francisco, CA | Sunnyvale, CA |
| Highest paying state | California | California |
| Best paying company | Practice Fusion | VMware |
| Best paying industry | Utilities | Finance |
There are a few differences between a middleware engineer and a service administrator in terms of educational background:
| Middleware Engineer | Service Administrator | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 53% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between middleware engineers' and service administrators' demographics:
| Middleware Engineer | Service Administrator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 83.6% Female, 16.4% | Male, 32.4% Female, 67.6% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.7% White, 61.5% American Indian and Alaska Native, 0.3% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |