Mine analyst vs workforce management analyst

Differences between mine analyst and workforce management analyst duties and responsibilities

Mine analyst example responsibilities.

• Develop Java application to automate reformatting of text files for an internal application.
• Provide statistical support for clients, including regression analysis, nonparametric analysis, discriminate analysis, etc.
• Gather UDI attributes in compliance with FDA requirements
• Involve with scoping work for specialize data management project launching UDI implementation.
• Analyze office administration support for analysts supporting DOD projects to identify efficiency opportunities to prototype and write report of analysis findings.
• Follow the SDLC delivery methodology for project initiation and implementation.
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Workforce management analyst example responsibilities.

• Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
• Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
• Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
• Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
• Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
• Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
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