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Network communications analyst vs help desk analyst

The differences between network communications analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a network communications analyst has an average salary of $68,454, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a network communications analyst include firewall, switches and troubleshoot. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Network communications analyst vs help desk analyst overview

Network Communications AnalystHelp Desk Analyst
Yearly salary$68,454$37,318
Hourly rate$32.91$17.94
Growth rate5%10%
Number of jobs38,52787,591
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 50%
Average age4542
Years of experience-2

Network communications analyst vs help desk analyst salary

Network communications analysts and help desk analysts have different pay scales, as shown below.

Network Communications AnalystHelp Desk Analyst
Average salary$68,454$37,318
Salary rangeBetween $49,000 And $95,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between network communications analyst and help desk analyst education

There are a few differences between a network communications analyst and a help desk analyst in terms of educational background:

Network Communications AnalystHelp Desk Analyst
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Information Systems
Most common collegeUniversity of PennsylvaniaStanford University

Network communications analyst vs help desk analyst demographics

Here are the differences between network communications analysts' and help desk analysts' demographics:

Network Communications AnalystHelp Desk Analyst
Average age4542
Gender ratioMale, 78.6% Female, 21.4%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 14.0% Asian, 10.3% White, 61.0% American Indian and Alaska Native, 0.3%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage7%11%

Differences between network communications analyst and help desk analyst duties and responsibilities

Network communications analyst example responsibilities.

  • Implement and manage Linux base network monitoring and auditing.
  • Install, configure and troubleshoot all windows base hardware and/or software issues.
  • Provide support with stationary VTC infrastructure equipment as well as extending software to LAN wall jack.
  • Configure the network switches and build out the new network architecture for the hospital by creating new VLANS for each floor.
  • Install and implementation various types of servers/computers, printers, and networking equipment effectively provide quality service and installation for customers.
  • Integrate new legacy BSC's in Iowa and Michigan.
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Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
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Network communications analyst vs help desk analyst skills

Common network communications analyst skills
  • Firewall, 10%
  • Switches, 8%
  • Troubleshoot, 8%
  • Routers, 8%
  • Lan, 7%
  • VPN, 6%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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