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The differences between network engineers technician and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network engineer technician and a technical support engineer. Additionally, a network engineer technician has an average salary of $92,779, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a network engineer technician include switches, routers and lan wan. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Network Engineer Technician | Technical Support Engineer | |
| Yearly salary | $92,779 | $85,716 |
| Hourly rate | $44.61 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 79,906 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network engineer technician specializes in designing and developing network systems and infrastructures, ensuring quality and efficiency. Their responsibilities typically revolve around installing and upgrading equipment and machines, devising strategies to identify the strengths and weaknesses of existing systems, performing necessary adjustments, and implementing solutions to optimize all procedures. They must also execute regular maintenance checks, conducting corrective repairs as needed. In a company setting, a network engineer technician must provide technical support to employees, all while adhering to the company's policies and regulations.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Network engineers technician and technical support engineers have different pay scales, as shown below.
| Network Engineer Technician | Technical Support Engineer | |
| Average salary | $92,779 | $85,716 |
| Salary range | Between $69,000 And $123,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Lyft | Meta |
| Best paying industry | Transportation | Technology |
There are a few differences between a network engineer technician and a technical support engineer in terms of educational background:
| Network Engineer Technician | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between network engineers technician' and technical support engineers' demographics:
| Network Engineer Technician | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 9.8% White, 63.1% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |