How to hire a network support analyst

How to hire a network support analyst, step by step

Here's a step-by-step network support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a network support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new network support analyst
• Step 8: Go through the hiring process checklist

What does a network support analyst do?

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1. Identify your hiring needs

   First, determine the employments status of the network support analyst you need to hire. Certain network support analyst roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A network support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, network support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents network support analyst salaries for various positions.

   Type of Network Support Analyst	Description	Hourly rate
   Network Support Analyst	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$25-61
   Information Technology Administrator	An Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed... Show more	$24-50
   Information Engineer	An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence... Show more	$37-66

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Troubleshoot
   • Switches
   • Routers
   • Problem Resolution
   • Firewall
   • Network Support
   • Technical Support
   • Tcp Ip
   • Windows Server
   • Network Security
   • VoIP
   • Network Infrastructure
   • Linux
   • OSPF

   Check all skills

   Responsibilities:

   • Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
   • Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
   • Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
   • Support configuration/programming of routers, switches and other complex network equipment.
   • Provide support during data center consolidation by decommissioning routers, switches and servers.
   • Network integration using TCP/IP and IPX protocols.

   More network support analyst duties

3. Make a budget

   Including a salary range in the network support analyst job description is a good way to get more applicants. A network support analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a network support analyst in Alaska may be lower than in California, and an entry-level engineer typically earns less than a senior-level network support analyst. Additionally, a network support analyst with lots of experience in the field may command a higher salary as a result.

   Average network support analyst salary

   $83,921yearly

   $40.35 hourly rate

   ---

   Entry-level network support analyst salary

   $54,000 yearly salary

   Updated December 17, 2025

   Average network support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$124,152	$60
   2	Washington	$105,019	$50
   3	Arizona	$93,219	$45
   4	District of Columbia	$82,686	$40
   5	Massachusetts	$76,636	$37
   6	Texas	$74,366	$36
   7	New Jersey	$73,515	$35
   8	North Carolina	$72,860	$35
   9	New York	$72,574	$35
   10	Michigan	$71,171	$34
   11	Minnesota	$69,901	$34
   12	Illinois	$69,627	$33
   13	South Dakota	$67,627	$33
   14	Virginia	$66,448	$32
   15	Ohio	$66,299	$32
   16	Tennessee	$64,654	$31
   17	Georgia	$63,578	$31
   18	Kentucky	$63,026	$30
   19	Colorado	$62,621	$30
   20	Indiana	$62,417	$30

   Average network support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$148,563	$71.42	454
   2	Google	$143,167	$68.83	68
   3	Microsoft	$133,615	$64.24	27
   4	Dell	$120,274	$57.82	4
   5	Amazon	$118,064	$56.76	456
   6	Cisco	$117,325	$56.41	215
   7	J.P. Morgan	$115,520	$55.54
   8	Barclays	$114,377	$54.99	4
   9	Accenture	$113,870	$54.75	128
   10	Eli Lilly and Company	$112,296	$53.99	6
   11	UBS	$111,461	$53.59	2
   12	Continental Resources	$104,357	$50.17	2
   13	JPMorgan Chase & Co.	$101,179	$48.64	126
   14	AT&T	$101,079	$48.60	56
   15	Arista Networks	$95,628	$45.98	3
   16	MITRE	$94,742	$45.55	6
   17	Sentinel Technologies	$94,166	$45.27	7
   18	General Electric	$92,684	$44.56	16
   19	Tech Mahindra	$92,551	$44.50	1
   20	Equinix	$92,455	$44.45	20

4. Writing a network support analyst job description

   A network support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a network support analyst job description:

   Network support analyst job description example

   When you join Verizon
   
   Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
   
   What you'll be doing...
   
   You will be part of an implementation and infrastructure support team responsible for the environment hosting our Unified Communications applications. (i.e. Cisco UCCE, WebEx, Video and Cisco Unified Communications Manager) and Network Function Virtualization (NFV) in a 24X7 enterprise environment. This includes hardware and software life cycle management, server implementation and maintenance, security, application level support and documentation of the supported environment.
   
   · Works effectively within a virtual team to complete assigned moves, adds and changes within approved change windows.
   · Completes assigned projects and produces high quality results in a timely fashion.
   · Excellent communications and organization skills
   · Provide second level support for the Operations team and quickly respond to outages to minimize downtime to customer impacting, mission critical systems.
   · Proactively communicate status reports and issues to management.
   
   Where you'll be working...
   
   This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
   
   *This role can sit out of any valid U.S. based Verizon work location.*
   
   #VZIT
   
   What we're looking for...
   
   You'll need to have...
   
   · Bachelor's degree or four or more years of work experience.
   · Three or more years of relevant work experience.
   · Willingness to travel up to 25% of the time.
   
   Even better if you have one or more of the following:
   
   · Experience with Cisco Unified Communications software such as ICM/UCCE/IPACD
   · Experience working in an enterprise environment for a fast paced IT Implementation Team.
   · Cisco Unified Compute Systems (UCS Manager, UCS Central and Cisco InterSight)
   · Complete Security Efforts/Audits to ensure compliance with current IT Security best practices.
   · Conduct audits and tracks compliance to our standards.
   · Server Virtualization and Automation
   · Support a growing environment of 2000+ Cisco UCS Servers
   · Manage multiple VMware vSphere domains
   · Complete upgrades, firmware patching, remediate identified security vulnerabilities.
   · B and C Series systems
   · VMware vCenter/vSphere/ESXi 6.7 and 7.0
   · Physical and Virtual Networking
   · SAN
   · Working knowledge and/or certification in the following technologies:
   · Windows/Linux - OS
   · Security/Active Directory
   · Network Function Virtualization (NFV)
   · Cisco UC Platforms (ICM/UCCE/CVP/UCCE/CUIC)
   · PowerShell/Python
   
   Equal Employment Opportunity
   
   We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
   
   COVID-19 Vaccination Requirement
   
   NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.
   
   PandoLogic. Category:Technology, Keywords:Communications Engineer, Location:Fort Worth, TX-76179

   Copy this example

   

5. Post your job

   To find the right network support analyst for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with network support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit network support analysts who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your network support analyst job on Zippia to find and recruit network support analyst candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit network support analysts, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with network support analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new network support analyst

   Once you have selected a candidate for the network support analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new network support analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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