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The differences between new accounts specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a new accounts specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $35,186 average annual salary of a new accounts specialist.
The top three skills for a new accounts specialist include customer service, customer satisfaction and real estate. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| New Accounts Specialist | Customer Relations Specialist | |
| Yearly salary | $35,186 | $37,827 |
| Hourly rate | $16.92 | $18.19 |
| Growth rate | -3% | -4% |
| Number of jobs | 42,651 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
A new accounts specialist is in charge of understanding the needs and providing services to new clients, ensuring efficiency and client satisfaction. They are responsible for conducting market research and analysis to find new opportunities, gathering and analyzing data to assess procedures and optimize operations, preparing and processing client reports, answering inquiries, and resolving issues and concerns promptly and efficiently. Moreover, a new accounts specialist must maintain an active communication line with clients to provide them with optimal services, building positive relationships along the way.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
New accounts specialists and customer relations specialists have different pay scales, as shown below.
| New Accounts Specialist | Customer Relations Specialist | |
| Average salary | $35,186 | $37,827 |
| Salary range | Between $25,000 And $47,000 | Between $27,000 And $52,000 |
| Highest paying City | - | Columbia, MD |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a new accounts specialist and a customer relations specialist in terms of educational background:
| New Accounts Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between new accounts specialists' and customer relations specialists' demographics:
| New Accounts Specialist | Customer Relations Specialist | |
| Average age | 41 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 9.9% Unknown, 2.9% Hispanic or Latino, 21.8% Asian, 9.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |