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The differences between new accounts specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a new accounts specialist and a customer service specialist. Additionally, a new accounts specialist has an average salary of $35,186, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a new accounts specialist include customer service, customer satisfaction and real estate. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| New Accounts Specialist | Customer Service Specialist | |
| Yearly salary | $35,186 | $33,238 |
| Hourly rate | $16.92 | $15.98 |
| Growth rate | -3% | -4% |
| Number of jobs | 42,651 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
A new accounts specialist is in charge of understanding the needs and providing services to new clients, ensuring efficiency and client satisfaction. They are responsible for conducting market research and analysis to find new opportunities, gathering and analyzing data to assess procedures and optimize operations, preparing and processing client reports, answering inquiries, and resolving issues and concerns promptly and efficiently. Moreover, a new accounts specialist must maintain an active communication line with clients to provide them with optimal services, building positive relationships along the way.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
New accounts specialists and customer service specialists have different pay scales, as shown below.
| New Accounts Specialist | Customer Service Specialist | |
| Average salary | $35,186 | $33,238 |
| Salary range | Between $25,000 And $47,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a new accounts specialist and a customer service specialist in terms of educational background:
| New Accounts Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between new accounts specialists' and customer service specialists' demographics:
| New Accounts Specialist | Customer Service Specialist | |
| Average age | 41 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 9.9% Unknown, 2.9% Hispanic or Latino, 21.8% Asian, 9.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |