Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between new accounts specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a new accounts specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $35,186 average annual salary of a new accounts specialist.
The top three skills for a new accounts specialist include customer service, customer satisfaction and real estate. The most important skills for a service specialist are patients, social work, and criminal justice.
| New Accounts Specialist | Service Specialist | |
| Yearly salary | $35,186 | $44,150 |
| Hourly rate | $16.92 | $21.23 |
| Growth rate | -3% | -4% |
| Number of jobs | 42,651 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
A new accounts specialist is in charge of understanding the needs and providing services to new clients, ensuring efficiency and client satisfaction. They are responsible for conducting market research and analysis to find new opportunities, gathering and analyzing data to assess procedures and optimize operations, preparing and processing client reports, answering inquiries, and resolving issues and concerns promptly and efficiently. Moreover, a new accounts specialist must maintain an active communication line with clients to provide them with optimal services, building positive relationships along the way.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
New accounts specialists and service specialists have different pay scales, as shown below.
| New Accounts Specialist | Service Specialist | |
| Average salary | $35,186 | $44,150 |
| Salary range | Between $25,000 And $47,000 | Between $27,000 And $71,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a new accounts specialist and a service specialist in terms of educational background:
| New Accounts Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between new accounts specialists' and service specialists' demographics:
| New Accounts Specialist | Service Specialist | |
| Average age | 41 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 9.9% Unknown, 2.9% Hispanic or Latino, 21.8% Asian, 9.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |