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  • Marine Operations Coordinator

    American Cruise Lines 4.4company rating

    Operations analyst job in Guilford, CT

    American Cruise Lines is seeking shoreside Coordinators/Watch Standers for our Fleet Operations Center to support our growing fleet of small cruise ships sailing unique itineraries along inland and coastal waterways of the East Coast, Pacific Northwest, Columbia- Snake Rivers and Mississippi-Ohio-Cumberland Rivers. Our U.S flagged ships are state-of-the art designed for safe operation and five-star service to 100-200 guests. This is a fully in-person role based in Guilford, CT. Marine Operations Watch Standers report directly to the Fleet Operations Center Manager and are responsible for maintaining 24hr fleet support through proactive monitoring of weather forecasts, channel conditions, bridge-lock operations; together with tracking the status of vessels and routes to sustain safe, secure and consistent cruise operations. Watch Standers communicate regularly with vessel officers to manage routine and emergent situations. Watch Standers audit company and regulatory performance standards continually through oversight tools and technologies, supporting performance excellence while representing the company as a professional. This role executes the current and future fleet Operations Center communication and oversight tasks, flexing daily requirements to sustain fleet execution of cruise schedule. Marine Operations Coordinators maintain set watches and execute a framework of fleet and crew status-tracking-oversight-assessment tools and views to enable proactive real-time fleet operations management. Marine Operations Coordinators maintain full real-time and 21-day outlook views for weather, tidal, river gage, lock-bridge status, waterway status, and environmental status across all fleet routes during their assigned watch schedules. Marine Operations Coordinators maintain various shifts to support 24/7 fleet operations and are the first point of contact and direct support contact for all vessels and regional managers across all cruise routes. Similar to the officers aboard our vessels, Marine Operations Coordinators are focused and diligent in the performance of their duties while "on watch" reducing risk and optimizing decisions, by maintaining an accurate status of vessels, crews, logistics, and route conditions together with accurate forecasts, schedules, and plans. The Fleet Operations Center supports fleet and company decision makers in keeping well ahead of planning, response, and emergent decision timelines. Our company's values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America's Story on the Finest American Ships. Responsibilities: Maintain and execute framework of fleet and crew status-tracking-oversight-assessment tools and views to enable proactive real-time Fleet Operations Center management. Organize and Assess 30-day outlook of fleet, crewing, and logistics information, forecasts, and projections to display and communicate to Shipboard Officers, Regional Managers and Senior Executive Leadership. Organize and Assess 30-day outlook of fleet operations within standard parameters for weather, tides, river gages, lock-bridge-channel conditions, environmental and security conditions across all cruise routes to display and communicate to Shipboard Officers, Regional Managers and Senior Executive Leadership. Coordinate and communicate with Operations Centers supporting USCG, USACE, FEMA, Maritime Industry Operators. Coordinate and communicate with Regional and Industry Maritime Operator Groups. Execute required regulatory Notices of Arrival, Bridges-Locks-Waterways Use Notifications and Reservations. Administrative reporting, filing, invoicing, and documentation of standard Fleet Operations Center procedures. Maintain track of repair timelines to ensure executions of current and future cruise desired. Qualifications: Maritime experience in operations, logistics, dispatching, or maintenance support. 100T Captain or Mate License (near coastal or inland) preferred. Team-building experience, poised communications and problem-solving skills. Proven multi-tasking and prioritization project execution skills. Proven responsibility and discretion in handling sensitive personnel and security information. Work Location, Routine Hours and Travel: Primary Work Location is the Fleet Operations Center - Guilford CT. 40-hour Per Week Duty Periods including weekends (Day-Afternoon-Night Shifts). Periodic travel for 7-day periods aboard company vessels for operational familiarization, mariner recency, and route familiarization. Annual travel days 14-21 days (less than 5% of normal work days). Perks: * Competitive salary and 401k plan * Health, dental, and vision plans available Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
    $38k-48k yearly est. 7d ago
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  • Operations Coordinator

    The Vanderblue Team at Higgins Group Real Estate

    Operations analyst job in Fairfield, CT

    The Vanderblue Team is seeking a highly organized, detail-oriented, and proactive Operations Coordinator to support daily operations, represent the team at the front desk, and provide administrative support to the company's CEO. This role is critical to the team's first impression, office functionality, and overall efficiency. The Operations Coordinator serves as the hub of the office-managing incoming communication, maintaining a polished workspace, and acting as an extra set of hands on leadership initiatives, making it an excellent opportunity to gain broad exposure to the real estate business. Key Responsibilities: Executive & Leadership Support: Provide administrative support to the CEO, primarily focused on email management and calendar scheduling. Collaborate with leadership and team members on projects that improve systems, processes, and the overall team experience. Support client care initiatives, including sending note cards, gifts, and other thoughtful touchpoints, with an emphasis on quality and consistency rather than volume. Assist with planning and execution of client-facing and team events such as happy hours, community events, and client appreciation events. Gain exposure to multiple aspects of real estate operations, making this a strong learning and growth role. Office Coordination & First Impressions: Act as the go-to person for general office needs, troubleshooting issues and maintaining smooth daily operations. Serve as the first point of contact for all in-office visitors, ensuring a warm, professional, and welcoming experience at the front desk. Manage day-to-day office upkeep, organization, and presentation to ensure the space is always client-ready. Communication & Lead Intake: Handle all incoming phone calls to the team, routing calls appropriately and providing excellent first-touch service. Respond to and triage inquiries from the team's website and other incoming lead sources, ensuring timely follow-up or handoff. Maintain professionalism and brand consistency in all verbal and written communication. Required Qualifications: Strong organizational skills with exceptional attention to detail. Professional, polished communication skills and comfort interacting with clients, agents, and vendors. Ability to multitask, prioritize, and adapt in a fast-paced environment. High level of reliability, initiative, and problem-solving ability. Proficiency in Microsoft Office Suite and Google Suite. Preferred Qualifications: Minimum of 2 years of experience in the real estate industry. Experience handling inbound calls and lead intake. Familiarity with real estate CRM systems and basic marketing tools. Background in office coordination or operations support. Why Join the Vanderblue Team? Be part of a high-performing, collaborative real estate team known for excellence and innovation. Play a visible role in daily operations and leadership initiatives. Gain hands-on exposure to all facets of a successful real estate business. Grow in a supportive, fast-paced environment with opportunities to learn and advance. If you are detail-oriented, service-driven, and enjoy being at the center of a team's operations while learning the real estate business, we encourage you to apply!
    $36k-55k yearly est. 2d ago
  • Operations Coordinator

    Ateq Corporation

    Operations analyst job in Ronkonkoma, NY

    Division: Vacuum Instruments Corporation (a division of ATEQ USA) Reports To: Senior Director of Engineering / General Manager Vacuum Instruments Corporation (VIC), a leading manufacturer of tracer gas leak detection instruments and custom automated test systems, is seeking a detail-oriented and proactive Operations Coordinator to support daily coordination between engineering, manufacturing, and project management teams. This role will help maintain schedules, organize documentation, assist with standards, and contribute to customer communication for custom equipment projects. The ideal candidate is comfortable with modern project management tools and eager to apply AI-based technologies to streamline operations and reporting. Key Responsibilities Project Scheduling & Coordination Assist in developing and maintaining project schedules and Gantt charts for engineering and manufacturing activities. Track project milestones, monitor task completion, and update project dashboards and reports. Support internal project meetings by preparing summaries, timelines, and progress updates. Documentation & Standards Organize and manage paperwork related to custom system builds, including job travelers, purchase requisitions, and quality records. Help ensure adherence to VIC and ATEQ documentation and process standards. Assist in maintaining and updating procedures, work instructions, and reference materials. Digital Tools & AI Utilization Use and help improve project management software (e.g., MS Project, Monday.com, Asana, or equivalent). Explore and implement AI tools for automating tasks such as data entry, scheduling updates, and report generation. Customer & Internal Communication Prepare visual timelines and progress charts for internal reviews and customer updates. Coordinate information flow between engineering, manufacturing, and customer service teams. Support the preparation of presentations and reports for key projects. Technical Documentation Support Assist engineering staff with drafting and editing technical manuals, procedures, and user documentation. Compile final documentation packages for customers, ensuring completeness and accuracy. Qualifications Associate's or Bachelor's degree in Engineering Technology, Operations, or Business Administration, or equivalent experience. 2-5 years of experience in manufacturing support, operations coordination, or technical administration preferred. Familiarity with project management tools such as MS Project, Smartsheet, or similar platforms. Basic understanding of AI tools and digital workflow automation. Strong organizational and communication skills, both written and verbal. Attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment. Comfort working around technical documents, drawings, and equipment build records. Attributes for Success Organized and methodical, with a strong sense of follow-through. Technically curious, eager to learn about VIC's equipment and test systems. Comfortable using modern digital tools to enhance productivity. Able to communicate clearly across departments and with customers. Team-oriented with a "get it done" attitude.
    $39k-60k yearly est. 5d ago
  • Coordinator, Supply Operations

    Aquarion Water Company 4.4company rating

    Operations analyst job in Shelton, CT

    Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource. Job Summary A position is available in the Supply Operations Department for a Coordinator to provide administrative and business support for the Supply Operations Department reporting directly to the VP of CT Operations. The responsibilities below represent the general work that is needed for the position but is not considered to include all work that may be needed. Principal Responsibilities Run monthly operating and financial data reports for annual operating budget. Summarise variance reports, evaluate variances and update spreadsheets for all divisional supervisors within the Supply Operations department as well as the Director, Supply Operations. Publish and distribute departmental reports to internal and external customers in a timely manner. Assign WBS Element numbers (capital projects) for Supply Operations Staff. Track and Analyze Capital Projects on a monthly basis prepare reports for Director of Supply Operations. Create Chemical and Electrical Requisitions in SAP after bids are accepted on a yearly basis. Monitor Chemical inventory and assist in monthly reconciliation with SAP inventory. Assist Manager of Support Programs in preparing and reviewing weekly reports on electrical, oil and natural gas use Review and process invoices (50-75 per week) in an efficient and accurate manner as well as respond to vendor inquiries. Monitor Time Administrators to ensure accuracy in the time approval process for all exempt and non-exempt Supply Operations employees. Approve and review time-sheets for VP's direct reports. Support the Department in SAP training initiatives and assist in company-wide SAP related projects. Perform other administrative support services for the department, including SAP data entry, requisitioning, and scheduling business meetings. Work with staff related on-boarding and departure process by following the on-boarding process defined by HR and the Department. Preferred Requirements Minimum 3 years in administrative position Minimum of 3 years' experience in financial, utility, project management reporting or scheduling systems and software. Excellent Customer Service Skills Good written and oral communication skills Must be detail oriented with excellent organization skills. High competency in use of spreadsheets Excel, Word, Outlook, Power Point, and SAP. Must have ability to complete tasks with minimal supervision. Must be self-motivated and be able to make decisions independently. Must have ability to analyze problems and take appropriate corrective action. Must be able to manage multiple tasks simultaneously. Must be able to set priorities. Education/Certifications * A bachelor's degree in related field required. Salary Job is classified as a non-exempt position with an hourly range of $25.00 to $28.50, based on qualifications and experience. This role is 100% on site, working out of the Shelton office. Hours for this role are 8:00AM to 4:30PM, Monday through Friday. Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.
    $25-28.5 hourly 5d ago
  • Associate Analyst, SEM Operations

    Booking Holdings 4.8company rating

    Operations analyst job in Norwalk, CT

    This role is eligible for our hybrid work model: 2 days in-office Associate Analyst, SEM Operations We're a data-driven organization, which makes our performance marketing team the brains of our operation. On the cutting edge of customer and business analytics, they make sure all our decisions and innovations are based on the latest insights. We are constantly testing new and innovative campaign ideas beyond the typical engine best practices. Why this job's a big deal: As an Associate SEM Analyst, you'll play a key role in driving growth through paid search and performance marketing. You'll manage large-scale search campaigns across platforms like Google Ads and Microsoft Advertising, optimizing spend and performance through rigorous analysis and testing. Your work will directly impact customer acquisition, retention, and profitability-helping us stay competitive in a fast-paced, data-driven marketplace. In this role you will get to: Execute, monitor, and optimize SEM campaigns across Google, Bing, and other search platforms to achieve KPIs related to ROI, conversion rate, and cost efficiency. Perform keyword research, audience segmentation, and bid strategy optimization to improve reach and quality of traffic. Collaborate with data science and analytics teams to develop dashboards, reports, and performance models that track campaign performance and identify optimization opportunities. Conduct A/B and multivariate tests to refine ad copy, landing pages, and bidding strategies. Partner with creative, product, and analytics teams to ensure campaigns align with broader marketing and brand strategies. Analyze competitor activity, market trends, and search landscape changes to inform ongoing campaign strategy. Manage budgets, pacing, and forecasting to ensure spend is optimized and aligned with business goals. Continuously explore and test automation and AI tools to drive scale and performance efficiency. Who you are: 1-2 years of experience in SEM or performance marketing, ideally within an e-commerce, travel, or consumer-focused digital environment. Strong knowledge of Google Ads, Microsoft Advertising, Google Analytics (GA4) Advanced proficiency in Excel/Google Sheets; experience with SQL Experience with Python, or Tableau is a plus Proven analytical and quantitative skills-comfortable using data to make decisions, measure results, and identify new opportunities. Familiar with conversion tracking, attribution modeling, and campaign optimization techniques. Strong attention to detail, with the ability to manage multiple campaigns and deadlines simultaneously. Excellent communicator who can clearly present findings and recommendations to both technical and non-technical stakeholders. Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust. The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant. The salary range for this position is $70,000- $90,000 USD. #LI-VM1 #LI-Hybrid Who we are WE ARE PRICELINE. Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized. We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Inclusion is a Big Deal ! To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love for you to join us and help shape what makes our team extraordinary. Applying for this position We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply. External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.
    $70k-90k yearly Auto-Apply 60d+ ago
  • Fund Operations Analyst

    Commonfund 4.2company rating

    Operations analyst job in Norwalk, CT

    Job Description Fund Operations Analyst Department: Fund Operations Reports To: Director of Fund Operations About the Role We are seeking a technically skilled recent graduate with a foundation in data science, computer science, or engineering who is interested in applying their expertise to investment operations. This role is ideal for an analytical problem solver who wants to learn institutional investment fund operations while applying technical skills to build efficiency into the fund oversight process. As a Fund Operations Analyst, you'll be responsible for various control procedures utilized to ensure timely and accurate reporting of valuations, performance and trading activity for institutional investment funds. You will help to bridge complex financial operations with modern automation techniques. This will include developing scripts that streamline manual processes, creating tools that identify discrepancies across large datasets, and transforming data from multiple sources into actionable insights. This position offers the opportunity to apply technical skills to optimize mission-critical fund operations while gaining exposure to institutional investment management. The Wilton office is moving to Merritt 7, Norwalk in December of 2025. Interested candidates should apply online at *********************************** with a resume and cover letter. What You'll Actually Do Analyze & Investigate Data reconciliation: Match investment manager data against administrator records across multiple sources Fund NAVs: Review fund accounting packages to verify accuracy of fund Net Asset Values Performance analytics: Compare fund returns against benchmarks, investigate variances, and identify trends Risk identification: Spot potential valuation issues, trade breaks, and reporting errors before they escalate Cash flow modeling: Track and allocate capital movements across funds and separate accounts Reporting: Assist with year-end audits, financial statement reviews, and regulatory reporting Build & Automate Develop automation tools using Python, SQL, or similar languages to reconcile data from investment managers, administrators, and custodians Create scripts and dashboards that flag discrepancies automatically instead of relying on manual reviews Optimize existing processes by identifying bottlenecks and implementing data-driven solutions Integrate new technologies into daily workflows (Canoe, Salesforce, Power BI, internal databases) Design and monitor data validation systems for daily, weekly, and monthly fund valuations Collaborate & Learn Work with investment teams, external managers, and administrators to resolve discrepancies Support fund launches and manager transitions as the technical point of contact Contribute to special projects including due diligence analysis and process improvement initiatives Qualifications Required: Bachelor's degree in Data Science, Computer Science, Engineering, Finance, Accounting, or related field Demonstrated programming proficiency in Python, SQL, Java, or similar languages Advanced Excel skills with experience in automation (macros, VBA, or Python integration) Strong analytical and problem-solving abilities with exceptional attention to detail Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences Preferred: Prior exposure to investment accounting, fund operations, or financial services Familiarity with hedge funds, private equity, or alternative investment structures Experience with data visualization tools such as Tableau or Power BI Academic coursework or project experience in financial modeling or quantitative analysis What Sets This Role Apart This position is designed for technically minded professionals who have a strong interest in institutional finance and operations and can contribute to building solutions to automate repetitive tasks. You'll have meaningful input in identifying operational inefficiencies and assisting in developing tools that create lasting impact. Your work will directly support fund operations managing significant institutional assets while providing exposure to sophisticated investment strategies. The knowledge of investment operations and technical skills you develop here will form a solid foundation for growth within the financial services industry. Commonfund is committed to building diverse teams and encourages candidates from all backgrounds to apply. We welcome recent graduates who are eager to contribute meaningfully from day one.
    $53k-77k yearly est. 16d ago
  • Reinsurance Operations Analyst

    Sun Life of Canada 4.3company rating

    Operations analyst job in Hartford, CT

    Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Reinsurance Operations Analyst within group reinsurance administration who supports Sun Life's excess reinsurance treaties. Incumbent may assist with reporting responsibilities among the other members in the department to share knowledge and enhance procedures and processes utilizing best practices to ensure timely and accurate reporting of values in accordance with the governing treaties. The position will support internal customers (e.g., Group Reinsurance Accounting, Finance, Actuarial, etc.) as well as external partners, primarily the reinsurers and their representatives. Additional interactions with the EBG and Stop Loss business areas will occur as needed to support the business. Skills: Must understand what reinsurance is and how group ceded reinsurance works (including an understanding of coinsurance and YRT reinsurance). Must comprehend reinsurance treaties and the requirements described within those of both the reinsurers and the ceding company. Strong written communication skills required. Ability to communicate in a clear and concise manner. A working knowledge of Group (Life, Health) and Stop Loss products. Moderate to advanced Excel and Access skills, including Visual Basic and the ability to troubleshoot database issues. Python, Tableau or Dataiku a plus. Basic skills in accounting and ledger entries Well organized with a strong attention to detail, but also able to see the “bigger picture.” Demonstrated ability to develop, maintain and enhance process documentation. Education and Experience Requirements: Three to five years of experience in Financial Operations, preferably in Reinsurance Administration or Accounting role(s). Bachelor's Degree in Finance, Accounting or Business Administration. General Responsibilities: Preparing and processing accrual reporting requirements for submission to Finance on a monthly basis. Monthly files are due by the third business day of each month. Preparing monthly results reporting for submission to Finance during the month-end close cycle Receive data files from Finance, premiums and claims systems to prepare and submit settlement report to reinsurers. Perform reasonableness checks on period-to-period movement. Identify and document reasons for larger fluctuations. Ensure premium and claim amounts are accurate and reasonable month to month and quarter to quarter. Coordinate and ensure payments to and collections from Reinsurers are made in a timely manner in accordance to the treaties. Reinsurance Operations backup liaison between Reinsurers and Sun Life. Track, research and resolve inquiries made by Reinsurers. As needed, work with members of Group Valuation, Group Systems, Reinsurance Operations Management and Finance to resolve the issues. Work with Reinsurance Operations Management and other departments as necessary to implement solutions if repeat issues are identified. Resolve and respond to inquiries made by Finance. As in the case of inquiries made by external Reinsurers, work with Reinsurance Operations Management and other departments as necessary to implement solutions. Other Responsibilities: Participate in the implementation of new reinsurance treaties and treaty amendments as needed. Participate in periodic Reinsurance Administration audits, exams and walkthroughs Assist with special projects as time permits. Support work requests for bug fixes and systems enhancements. Salary Range: $63,100 - $94,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Finance Posting End Date: 20/02/2026
    $63.1k-94.7k yearly Auto-Apply 16d ago
  • Reinsurance Operations Analyst

    Sun Life Financial 4.6company rating

    Operations analyst job in Hartford, CT

    Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Reinsurance Operations Analyst within group reinsurance administration who supports Sun Life's excess reinsurance treaties. Incumbent may assist with reporting responsibilities among the other members in the department to share knowledge and enhance procedures and processes utilizing best practices to ensure timely and accurate reporting of values in accordance with the governing treaties. The position will support internal customers (e.g., Group Reinsurance Accounting, Finance, Actuarial, etc.) as well as external partners, primarily the reinsurers and their representatives. Additional interactions with the EBG and Stop Loss business areas will occur as needed to support the business. Skills: * Must understand what reinsurance is and how group ceded reinsurance works (including an understanding of coinsurance and YRT reinsurance). * Must comprehend reinsurance treaties and the requirements described within those of both the reinsurers and the ceding company. * Strong written communication skills required. Ability to communicate in a clear and concise manner. * A working knowledge of Group (Life, Health) and Stop Loss products. * Moderate to advanced Excel and Access skills, including Visual Basic and the ability to troubleshoot database issues. Python, Tableau or Dataiku a plus. * Basic skills in accounting and ledger entries * Well organized with a strong attention to detail, but also able to see the "bigger picture." * Demonstrated ability to develop, maintain and enhance process documentation. Education and Experience Requirements: * Three to five years of experience in Financial Operations, preferably in Reinsurance Administration or Accounting role(s). * Bachelor's Degree in Finance, Accounting or Business Administration. General Responsibilities: * Preparing and processing accrual reporting requirements for submission to Finance on a monthly basis. Monthly files are due by the third business day of each month. * Preparing monthly results reporting for submission to Finance during the month-end close cycle * Receive data files from Finance, premiums and claims systems to prepare and submit settlement report to reinsurers. Perform reasonableness checks on period-to-period movement. Identify and document reasons for larger fluctuations. * Ensure premium and claim amounts are accurate and reasonable month to month and quarter to quarter. * Coordinate and ensure payments to and collections from Reinsurers are made in a timely manner in accordance to the treaties. * Reinsurance Operations backup liaison between Reinsurers and Sun Life. Track, research and resolve inquiries made by Reinsurers. As needed, work with members of Group Valuation, Group Systems, Reinsurance Operations Management and Finance to resolve the issues. * Work with Reinsurance Operations Management and other departments as necessary to implement solutions if repeat issues are identified. * Resolve and respond to inquiries made by Finance. As in the case of inquiries made by external Reinsurers, work with Reinsurance Operations Management and other departments as necessary to implement solutions. Other Responsibilities: * Participate in the implementation of new reinsurance treaties and treaty amendments as needed. * Participate in periodic Reinsurance Administration audits, exams and walkthroughs * Assist with special projects as time permits. * Support work requests for bug fixes and systems enhancements. Salary Range: $63,100 - $94,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Finance Posting End Date: 20/02/2026
    $63.1k-94.7k yearly Auto-Apply 15d ago
  • Analyst, Product Operations

    Global Atlantic Financial Group 4.8company rating

    Operations analyst job in Hartford, CT

    About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit *********************** POSITION SUMMARY This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic. RESPONSIBILITIES: * Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA's to provide analysis on products, with a focus on annuities. * Respond to escalated service issues and production problems * Develop, test and maintain Excel spreadsheet calculation tools for TPAs * Review new and audit existing TPA processes and procedures involving product calculations * Identify gaps in the current process and create additional controls as needed * Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions * Analyzes quality data to identify trends, issues, and makes observations to management * Maintains up-to-date knowledge of the product, process, and procedures of in scope functions QUALIFICATIONS * Education and experience equivalent to a four-year college degree in actuarial science, mathematics, statistics, finance, or other related field is required * Demonstrated Excel expertise * Demonstrated strong analytical ability * Excellent communication skills, verbal and written, for delivery to a variety of audiences * Ability to understand and interpret technical written material * High energy level and internal motivation * Adaptable, can seamlessly maintain effort and focus when priorities change * Learning mindset, focus on continuous process improvement * Results-oriented, with ability to execute multiple high-priority items simultaneously * Detail-oriented, with ability to test complex calculations and spot gaps in current processes * Ambition and desire to succeed by delivering quality and effective results "To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time." This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Global Atlantic EEOC Statement Global Atlantic is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. The base salary range for this role $53,500-$102,000 USD Privacy Statement Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to ***************** Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
    $53.5k-102k yearly Easy Apply 8d ago
  • Revenue Operations Analyst

    Dodge Construction Network

    Operations analyst job in Hartford, CT

    Dodge Construction Network (Dodge) is growing and we're looking to bring on a Revenue Operations Analyst to help guide the commercial organization by optimizing a well-structured sales process and implementing solutions based on rigorous analysis. The Revenue Operations Analyst will be responsible for supporting our revenue teams by analyzing all aspects of our lead generation, prospecting, deal flow, and revenue pipeline. The ideal candidate will have already started their revenue operations career and is excited to take ownership of key areas of focus within the team. This is a full-time position and reports directly to the Senior Director, Revenue Operations and Analytics. **_Preferred Location_** This is a remote, home-office based position open to candidates across the continental United States, with a preference for those located in the Eastern Time Zone. **_Travel Requirements_** Expected travel is less than 5% of the time, but may occasionally be required for team meetings. Essential Functions + Assist in helping Sales Development Representatives (SDRs), Account Executives (AEs), and Sales Leadership interact with our data primarily stored in our CRM (Salesforce) and interconnected systems to meaningfully drive better execution of sales strategy + Analyze our lead and opportunity assignment engine to match the right individuals and companies, with the right sales professionals, at the right time + Create sales and revenue forecasts using pipeline analysis, booking estimates, and key sales performance indicators + Gather and organize our data and generate deeper customer insight to enhance sales productivity + Work cross-functionally to ensure business data and reporting is 100% in sync for all members of our Go-To-Market teams + Troubleshoot reporting discrepancies as needed + Conduct complex, important work under minor supervision with wide latitude for independent judgment **Education Requirement** Bachelor's degree in quantitative field (mathematics, economics, etc.) and/or equivalent work experience. **Required Experience, Knowledge and Skills** + 3+ years in SaaS Sales/Revenue Operations with a leading technology company + Proficiency with Salesforce object and reporting schemas + Intermediate proficiency in Excel functions and modeling + Experience with Business Intelligence tools + Exceptional analytical skills, with the ability to present data cross-functionally and to executives + Meticulous organizational and documentation skills **Preferred Experience, Knowledge and Skills** + Proficiency with Salesforce CPQ object and reporting schemas + Experience developing Tableau and Quick Sight dashboards and visualizations **About Dodge Construction Network** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **Salary Disclosure** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.** **Reasonable Accommodation** **Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email** ******************************* **.** **Equal Employment Opportunity Statement** **Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-2026-14_
    $50k-74k yearly est. 25d ago
  • Controls Operations Analyst

    Beazley USA Services

    Operations analyst job in West Hartford, CT

    General Job Holder: Job Title: Controls Operations Analyst Division: BSS - UCO Reports To: As per Beazley's organisation chart About the team: The Control Operations team is responsible for monitoring key Underwriting and Claims' controls on behalf of the business, report findings and support stakeholders in driving effective control environment using the insight generated through monitoring. The team partners with the Underwriting trading teams, Group Claims Team as well as Operations and Shared service team within Beazley Shared Services. Key Relationships: Underwriting and Claims Operations (UCO) Management and staff, Internal Audit, Risk Management and Compliance Job Summary: The purpose of the role is to drive effective control monitoring, always focusing on the "so what" and use the insights to drive improvements in Beazley's control environment. The role requires the job holder to effectively partner with the business and proactively support our stakeholders by providing them overarching themes and trends on the controls operating in their areas, identify gaps/risks and collaborate with the stakeholders to agree on actions to mitigate them. Key Responsibilities: Performs review of policies and claims for compliance to established protocol. Perform assigned control monitoring and reporting tasks, at direction of the Manager, Controls Operations. Build effective working relationships within the team, UCO management and other key contacts. Perform all tasks in accordance with documented procedures and comply with established standards for timeliness, quality, professionalism and accuracy. Manage daily tasks to ensure business needs are consistently met. Prepare reports and presentations by leveraging advanced data analytics tools to enhance reporting and insights. Monitor team's mailbox and ensure emails are acted in timely fashion Ensure procedure documentation for assigned tasks are kept up to date and reviewed annually Participate in cross training within the team as per the business needs Personal Specification: Skills & Abilities Ability to apply standards to specific underwriting/claims monitoring, understand principles involved and practicalities in complying with these; Strong focus on accuracy, attention to detail; diligent in maintaining records and documenting decisions taken Ability to communicate effectively Strong presentation skills Ability to work to tight deadlines and prioritise multiple tasks Strong administration and organisational skills Advanced-level Excel (advanced formulas, PivotTables, Power Query, VBA) and Power BI for data visualization and dashboard creation. Knowledge & Experience Experience in Financial Services, preferably within the insurance sector Experience in risk management, compliance or audit role a plus Aptitude & Disposition Task-focused, self-motivated and flexible Consistently professional approach; able to successfully interact with managers and support personnel Positive, enthusiastic and service-oriented General It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to: Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups. Who We Are: Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer. Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons. Our Culture We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers. Be bold Strive for better Do the right thing Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this. We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success. Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include: Beazley RACE - Including, understanding and celebrating People of Colour Beazley SHE - Successful, High potential, Empowered women in insurance Beazley Proud - Our global LGBTQ+ community Beazley Wellbeing - Supporting employees with their mental wellbeing Beazley Families - Supporting families and parents-to-be We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as: Internal Pathways (helping you grow into an underwriting role) iLearn (our own learning & development platform) LinkedIn Learning Mentorship program External qualification sponsorship Continuing education and tuition reimbursement Secondment assignments The Rewards The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization Attractive base compensation and discretionary performance related bonus Competitively priced medical, dental and vision insurance Company paid life, and short- and long-term disability insurance 401(k) plan with 5% company match and immediate vesting 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs Up to $700 reimbursement for home office setup Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance Up to 26 weeks of fully paid parental leave Up to 2. 5 days paid annually for volunteering at a charity of your choice Flexible working policy, trusting our employees to do what works best for them and their teams Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $70,000-$77,000 per year plus discretionary annual bonus. Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles. We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we'll make reasonable adjustments to our processes for you.
    $70k-77k yearly 15d ago
  • Operations Analyst

    Otis 4.2company rating

    Operations analyst job in Bloomfield, CT

    Country: United States of America Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2 elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout two hundred different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you! The Otis Service Center, NA Parts Center, is looking for a Operations Analyst to join our team. The NA Parts Center is responsible for receiving, inventory control and distribution of Otis Service and Modernization parts globally. On a typical day you will: Duties include: Daily data collection and analysis exploiting parts distribution trends and inventory control improvement and sustainment initiatives. Candidate must be consummate problem solver and collaborator using data for calls to actions committed to continuous improvement. Candidate must also be a strong partner and communicator with internal and external colleagues including but not limited to third party logistics, transportation providers, supply chain, suppliers, sales representatives and project managers in a fast-paced warehousing environment. Identify and analyze elevator service and modernization parts for inventory purchase orders, receiving, discrepant, damages, parts identification, counting, order fulfillment and order transport in coordination with third party providers. Perform inventory controls to identify justifiable cycle counts and acceptance of adjustments while using Microsoft Excel/Access and other applications, where applicable. What you will need to be successful: The successful candidate must have a High School diploma or equivalent. A recent college or a bachelor's graduate, is preferred Candidate should have knowledge and understanding of basic warehousing parts distribution skills Enjoy a positive attitude with the ability to work independently Demonstrate advanced skills in Microsoft Excel/Access for inventory comparisons charts independently Use or learn Linux/Mainframe, Structured Query Language (SQL), and other software integrations Ability to travel up to 10% of the time Experience working in the manufacturing or a process oriented / hands on environment is a plus. Adaptable candidates with strong data driven skills okay if willing to jump in and learn Possess a working knowledge of receiving and shipping operations including distinguishing between purchase order types, ordering new material, inventory storage, and order fulfillment practices in data analysis Excellent interpersonal, organizational, verbal, and written communication skills Flexibility to accommodate changes in production and work schedules to meet deadlines including weekend work and overtime as requested Adhere to Otis safety and quality standards and absolutes. Able to safely lift a minimum of 49 lbs. (unassisted), bending, walking, standing, sitting in warehousing and manufacturing environments. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****************. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $51k-77k yearly est. Auto-Apply 20d ago
  • Operations Analyst

    Otis Worldwide

    Operations analyst job in Bloomfield, CT

    Country: United States of America Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2 elevators, energy-saving ReGen drives and NCE "green" escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout two hundred different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you! The Otis Service Center, NA Parts Center, is looking for a Operations Analyst to join our team. The NA Parts Center is responsible for receiving, inventory control and distribution of Otis Service and Modernization parts globally. On a typical day you will: Duties include: * Daily data collection and analysis exploiting parts distribution trends and inventory control improvement and sustainment initiatives. * Candidate must be consummate problem solver and collaborator using data for calls to actions committed to continuous improvement. * Candidate must also be a strong partner and communicator with internal and external colleagues including but not limited to third party logistics, transportation providers, supply chain, suppliers, sales representatives and project managers in a fast-paced warehousing environment. * Identify and analyze elevator service and modernization parts for inventory purchase orders, receiving, discrepant, damages, parts identification, counting, order fulfillment and order transport in coordination with third party providers. * Perform inventory controls to identify justifiable cycle counts and acceptance of adjustments while using Microsoft Excel/Access and other applications, where applicable. What you will need to be successful: * The successful candidate must have a High School diploma or equivalent. A recent college or a bachelor's graduate, is preferred * Candidate should have knowledge and understanding of basic warehousing parts distribution skills * Enjoy a positive attitude with the ability to work independently * Demonstrate advanced skills in Microsoft Excel/Access for inventory comparisons charts independently * Use or learn Linux/Mainframe, Structured Query Language (SQL), and other software integrations * Ability to travel up to 10% of the time * Experience working in the manufacturing or a process oriented / hands on environment is a plus. Adaptable candidates with strong data driven skills okay if willing to jump in and learn * Possess a working knowledge of receiving and shipping operations including distinguishing between purchase order types, ordering new material, inventory storage, and order fulfillment practices in data analysis * Excellent interpersonal, organizational, verbal, and written communication skills * Flexibility to accommodate changes in production and work schedules to meet deadlines including weekend work and overtime as requested * Adhere to Otis safety and quality standards and absolutes. * Able to safely lift a minimum of 49 lbs. (unassisted), bending, walking, standing, sitting in warehousing and manufacturing environments. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****************. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $49k-74k yearly est. Auto-Apply 1d ago
  • Business Analyst - Cust Ops

    Dev 4.2company rating

    Operations analyst job in Stamford, CT

    Spectrum The Business Analyst serves as a liaison between the business community (Bulk MDU Markets, Network Operations, Field Operations, Customer Operations, and Billing) and technical organizations (IT, Technology Services, Engineering, and Product) and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the technical organization's systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions. Assist in business process redesign and documentation as needed for new technology. Translate high-level business requirements into functional specifications for the technical organization and/or vendors. Manage changes to such specifications. Negotiate agreements and commitments by facilitating communication between business unit(s) and technical teams and/or vendors from initial requirements to final implementation. Work with business partners within one business function to align technology solutions within business strategies. Assist Project Managers in development of project plans and use associated project planning tools as needed. Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems. Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization. Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel. Collaborate with management in systems development and design. Develop test plans and coordinate software testing. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Working knowledge of high speed data and WiFi products, digital portals/platforms, and required operational processes and systems Excellent interpersonal skills and ability to present performance feedback effectively Excellent presentation skills with small- to medium-sized groups Strong analytical ability Ability to work independently Education Bachelor's degree in business administration, computer science or related field Related Work Experience Procedural documentation and project implementation experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Demonstrated project management and leadership abilities Working knowledge of bulk MDU markets and required operational processes and systems Education CAPM (Certified Associate in Project Management) or CBAP (Certified Business Analysis Professional) Certifications Related Work Experience 5 years' experience years' experience eliciting business and technical requirements in a highly complex environment of call center/customer care operations management experience 3-5 years' experience developing and refining process flows 3-5 years' experience creating test plans and executing software and/or process validation testing WORKING CONDITIONS Normal office conditions
    $59k-82k yearly est. 60d+ ago
  • Loan Servicing Operations Support Analyst I

    Mygsb

    Operations analyst job in Wallingford, CT

    Responsible for administration and product support of routine to semi-complex analytical, administrative research, creating and maintaining management tracking reports and data entry functions related to residential, consumer and commercial loans minimizing risk to the bank. This position requires a sound understanding of local, state, and federal lending compliance and regulations. Additionally, the Loan Servicing Operations Support Analyst I will be expected to assist in implementing new projects that align with the Banks' strategy of increased efficiency and prudent growth while paying attention to detail from a risk control perspective to mitigate monetary and reputation risk for the Bank. Reporting to the Loan Servicing Operations Manager the Loan Servicing Operations Support Analyst I will ensure the efficient operation and servicing of the Bank's Commercial, Residential and Consumer Loan portfolios to include servicing and reporting of participation, investor loans, escrow administration, new loan set-up, flood, hazard and private mortgage insurance monitoring and tracking. Support monitoring and resolving issues and providing input into the overall control environment of our systems to increase operational efficiency and reduce risk. Assist in identification, control and modification of operational risks associated with Loan Servicing. Maintain a sound knowledge of regulation and law, loan accounting requirements and interpret, implement, and administer company policies, procedures, manuals and systems to ensure proper controls are in place to maintain compliance with all applicable regulations. This position is responsible for helping to identify and make recommendations on such items as improved efficiencies, policies and procedures, actions to achieve plans and the like. The ideal candidate will embrace continuous improvement methodologies and efficiencies and operate with a keen eye towards strong and effective internal controls while driving a client first culture within their areas of responsibility. FUNCTIONAL: Works as a key member of the Loan Servicing Team responsible for boarding new loans to the core system and conducting the quality control new loan review, investor remittance, loan file maintenance review, loan servicing, tax escrow, insurance, loan payment, collateral documentation, participation loans, construction loans, quality control functions, report writing, paid loans and accurate document retention functions. Work in conjunction with the Loan Servicing Operations Manager and Finance Department to ensure that charge-offs, write-downs and recoveries are processed timely and accurately on the Bank's loan systems and balance sheet. Performs the processing and timely payment of real estate taxes, insurances and wire transfers. Assists with clients' problems and complaints, researching records, and resolving matters. Conducts post-closing new loan review of audit of files verifying accuracy of new loan set-up, that the loan closed in accordance with loan policy and all stipulations have been met. Responsible for accurate and timely investor reporting for all investor loans. Ensures accuracy of sold and purchased Investor Loan System set-up. Ensures the accurate and timely incoming and outgoing remittance of monthly payments to investors and reconciliation of custodial accounts on a daily and monthly basis Ensures compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements. Performs the collection of bills, disbursement of funds from escrow/General Ledger accounts and the submission of payments related to Real Estate Taxes, Flood Insurance, Homeowner's Insurance, Private Mortgage Insurance premiums. Performs and monitors the tracking of Flood and Hazard insurance, ordering of forced place insurance as required. Also, keyman life insurance policy, stock certificates and life insurance policies pledged as collateral. Assists in the development of new products and services that enhance internal and external client service as well as improve process effectiveness and efficiencies within the department. Updates and monitors private mortgage insurance (PMI) mortgages to ensure compliance with the Homeowners Protection Act of 1998. Requests as needed and validates review reports for adjustable rate interest rate changes ensuring sound quality control practices are in place and are effective. Reviews the mortgage and loan billing statements for compliance with Dodd-Frank CFPB guidelines and accuracy. Performs required tasks associated with the processing of delinquent and charged off accounts as directed by the Assets Recovery Manager and Finance Department. Maintains professional and technical knowledge through attendance at workshops, courses, and seminars, through review of professional publications, and through participation in professional societies. Maintains general awareness of trends and innovations pertaining to loan servicing technology, procedures, and compliance issues. Performs independent Loan File setup and Documentation Review and maintenance (as needed) of new loan accounts set up in the core processing system. (Including but not limited to comparison of loan approval documentation, collateral documents and new loan edit to system set-up) Support the on-going maintenance of the Bank's SBA program and ensure all components remain compliant with all State and Federal Regulatory guidelines. Prepare, document and process Line of Credit advances upon client and Loan Officer request. Confirm proper approvals and sign-offs have been received in accordance with Loan Policy, complete wire transfer, process internal deposit or provide a check as requested by client. Assist in the remediation of all exception processing items on a daily basis. Daily and monthly report review to identify, research and resolve potential loan related issues Participation Loan processing, balancing and monitoring for bought and sold participation loans. Process all monetary/General Ledger transactions associated with the new loan set-up, client payments and FASB processing into the core processing system. Perform required file maintenance within the core processing system with Loan Officer approval. Obtain current rate indexes, monitor and review adjustable rate loans via reports and notices for Loan Products. Process board approved loan charge offs on the Core Processing System. Compile information and prepare month end, quarter end and year end reports for management. Create, process and maintain accurate accounts and tracking reports for Line Commitments. Process and monitor loan modification requests. Responsibilities include interaction with the attorney, review of documents prior to signing for accuracy and completeness. Additionally, upon execution of the documents, ensure that appropriate fees are collected, documents are complete and accurate and core processing system is updated accurately and appropriately based on document interpretation. Respond to internal and external client inquiries and issues. Research records to determine problems and make appropriate corrections, if necessary. Provide information within the scope of knowledge and authority in accordance with the Bank's internal and external client service standards and regulatory guidelines. Process Client initiated and e-Oscar initiated credit bureau disputes, research credit disputes and submit credit bureau corrections as needed. Set up, track and monitor UCC fillings to ensure lien perfection and prevent lapses in filing. Assist with audit requests to include compiling, reviewing and submitted documentation requests as needed. Other duties as assigned. OPERATIONAL RISK: Review processes and procedures identifying opportunities to enhance service delivery, optimize workflows and enhance operational effectiveness and efficiencies while minimizing risk; Present ideas for discussion and implementation approval. Ensure operational processes are in-line with the Federal and State regulatory frameworks and Bank policies and procedures. Continually assess front to back, key process controls that effectively mitigate the Bank's operational risk and make suggestions to Management for any improvements to more effectively manage inherent risk. COMMUNICATIONS: Build and develop strong productive relationships with all key internal stakeholders to ensure efficiency, client satisfaction, compliance and cost management. Actively support and promote a culture of change and ensure day-to-day service quality is maintained through periods of strategic change. Excellent verbal and written communication skills. PROJECT MANAGEMENT/VENDOR MANAGEMENT: Must be able to function within a team of skilled professionals including goal setting and performance management, sharing knowledge and experience, provide guidance and collaborate with internal and external business partners to meet project goals and deadlines. OTHER REQUIREMENTS: Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements Critical and Strategic thinker with a strong attention to detail. Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on routine to semi-complex issues and projects. High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details. Represents the interests of the Bank by participating in various community and civic activities. KEY QUALIFICATIONS: Ability to work in a high activity/fast paced environment while managing associated stress. Possess excellent organizational skills and ability to work independently. Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation to another. Ability to identify, research, troubleshoot and analyze problems and determine action plans to address root cause. Documenting process flows and creating procedures for the functions performed. Shares knowledge of processes and systems with new analysts. Contributes to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase client satisfaction. Experience and/or willingness to learn to create and generate various operational, management and adhoc reports through Cognos is a plus. Excellent communication skills, listening and negotiation skills in order to articulate ideas and thoughts clearly through various means, including written and oral communications with all levels of the organization. Build positive working relationships with business partners to enhance the client experience. Demonstrate commitment to providing effective client service by seeking to understand clients, internal and external, requirements and addressing their concerns. DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research EDUCATION REQUIRED : 2 Year College Degree or equivalent work experience. EXPERIENCE REQUIRED : One year to three years of similar or related experience. Superior client service skills are required, preferably within the Banking industry. Significant proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note is required. Advanced reporting tool and Adobe Acrobat experience is a plus. *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V
    $65k-94k yearly est. Auto-Apply 35d ago
  • Loan Servicing Operations Support Analyst II

    Ascend Bank

    Operations analyst job in Wallingford, CT

    Responsible for administration and product support of routine to semi-complex analytical, administrative research, creating and maintaining management tracking reports and data entry functions related to residential, consumer and commercial loans minimizing risk to the bank. This position requires a strong understanding of local, state, and federal lending compliance and regulations. Additionally, the Loan Servicing Operations Support Analyst II will be expected to identify and assist in implementing new projects that align with the banks' strategy of increased efficiency and prudent growth while paying attention to detail from a risk control perspective to mitigate monetary and reputation risk for the bank. The analyst will provide operational guidance and support to Loan Servicing Operations Support Analyst I team members. Reporting to the Loan Servicing Operations Manager the Loan Servicing Operations Support Analyst II will ensure the efficient operation and servicing of the Bank's Commercial, Residential and Consumer Loan portfolios to include servicing and reporting of participation, FNMA loans, escrow administration, new loan set-up, flood, hazard and private mortgage insurance monitoring and tracking. Support monitoring and resolving issues and establishing appropriate controls over use of the core and ancillary systems by increasing operational efficiency and providing guidance to peers and Colleagues within the Department. Assist in identification, control and modification of operational risks associated with Loan Servicing. Maintain a strong knowledge of regulation and law, loan accounting requirements and interpret, implement and administer company policies, procedures, manuals and systems to ensure proper controls are in place to maintain compliance with all applicable regulations. This position is responsible for helping to identify make recommendations on such items as improved efficiencies, policies and procedures, actions to achieve plans and the like. The ideal candidate will be versed in process improvement and efficiencies and operate with a keen eye towards strong and effective internal controls while driving a client first culture within their areas of responsibility. GENERAL DESCRIPTION OF DUTIES: Maintains internal operational and financial controls and ensures they meet bank standards. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients. May provide guidance and direction to less experienced team members. Provide hands-on assistance to team members while serving as an escalation point for the operation's client issues and complaints. Offer guidance to the management team in such areas as real-time operational performance, ensuring that service level targets are achieved as set by the business. Project Management/Process owner driving initiatives, recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Able to prioritize and complete daily work to meet deadlines and goals. Subject Matter Expert for UAT with concentration in loan parameter review, maintenance, and testing Ensures compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements Maintains knowledge and expertise in Loan Servicing Operations and services processes, supporting applications and their interfaces Assist with annual Core release testing and implementation Assist with End of Year review quality assurance related tasks Must be able to work flexible hours and/or extended hours. Completes all required online compliance training as assigned in a timely manner. Assist with audit requests to include compiling, reviewing and submitted documentation requests as needed. Other duties as assigned. Page Break OPERATIONAL RISK: Review processes and procedures identifying opportunities to enhance service delivery, optimize workflows and enhance operational effectiveness and efficiencies while minimizing risk; Present ideas for discussion and implementation approval. Ensure operational processes are robust and in-line with the risk, Federal and State regulatory frameworks and Bank policies and procedures. Continually assess front to back, key process controls that effectively mitigate the Bank's operational risk and make suggestions to Management for any improvements to more effectively manage inherent risk. COMMUNICATIONS: Build and develop strong productive relationships with all key internal and external stakeholders to ensure efficiency, client satisfaction, compliance and cost management. Actively support and promote a culture of change and ensure day-to-day service quality is maintained through periods of strategic change. Excellent verbal and written communication skills. Ability to create influential documents, presentations and group or team facilitation. PROJECT MANAGEMENT/VENDOR MANAGEMENT: Speak to Departmental timelines and key activities as well as indirect impacts on other areas within the Bank on specific change management initiatives. Must be able to function within a team of skilled professionals including goal setting and performance management, sharing knowledge and experience, provide guidance and collaborate with internal and external business partners to meet project goals and deadlines. OTHER REQUIREMENTS: Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements Critical and Strategic thinker with a strong attention to detail. Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects. High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details. Represents the interests of the Bank by participating in various community and civic activities. KEY QUALIFICATIONS: Ability to work in a high activity/fast paced environment while managing associated stress. Possess excellent organizational skills and ability to work independently. Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation to another. Ability to identify, research, troubleshoot and analyze problems and determine action plans to address root cause. Documenting process flows and creating procedures for the functions performed. Shares knowledge of processes and systems with new analysts. Contributes to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase client satisfaction. Experience creating and generating various operational, management and adhoc reports through Cognos is a plus. Excellent communication skills, listening and negotiation skills in order to articulate ideas and thoughts clearly through various means, including written and oral communications with all levels of the organization. Build positive working relationships with business partners to enhance the client experience. Demonstrate commitment to providing effective client service by seeking to understand clients, internal and external, requirements and addressing their concerns. LEADERSHIP PHILOSOPHY: Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success. Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making. Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research FUNCTION SUPERVISED: None LIST OF POSITIONS SUPERVISED: None EDUCATION REQUIRED: Bachelor's degree or equivalent work experience. EXPERIENCE REQUIRED: 4-6 years of similar or related experience, minimum of 3 years of experience in Loan Servicing or related areas preferred. Superior client service skills are required, preferably within the Banking industry. Significant proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note is required. Advanced reporting tool and Adobe Acrobat experience is a plus. MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V
    $65k-94k yearly est. 12d ago
  • Sr Principal Business Applications Analyst

    UKG 4.6company rating

    Operations analyst job in Hartford, CT

    Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Job Summary We are seeking a strategic and results-driven Business Applications Analyst to drive and manage cross-functional transformation initiatives that align with our company's strategic objectives. This role requires a dynamic leader with a proven ability to transform business processes and functions through effective cross-functional teaming, rigorous program management, and exceptional communication. The ideal candidate will serve as a thought leader and change agent, driving innovation and operational excellence across the enterprise. Key Responsibilities - Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data. - Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity. - Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals. - Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts. - Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects. - Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies. - Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in. - Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data. - Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations. Qualifications - 10+ years of experience in program management, business transformation, or strategic operations. - Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models. - Exceptional organizational, analytical, and problem-solving skills. - Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams. - Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred. - Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus. Success Metrics - Measurable improvements in operational efficiency, customer satisfaction, and profitability. - Positive stakeholder feedback and high adoption rates of new processes or systems. - Timely and on-budget delivery of transformation projects. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600.00 to $200,000.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $145.6k-200k yearly 13d ago
  • Submarine Operations Analyst

    Sonalysts, Inc. 4.2company rating

    Operations analyst job in Waterford, CT

    If you are looking for a rewarding and challenging opportunity to use your experience to support the U.S. Submarine Force, then Sonalysts, Inc. has the job for you. Sonalysts, Inc. is seeking submarine qualified warfighters to analyze world-wide submarine operations at the Undersea Warfighting Development Center (UWDC) in Groton, CT. The successful candidate will be a key contributor to the development of innovative analysis and research projects that will expand the capabilities of the Submarine Force and the Navy at large. What You Will Be Doing: Lead interesting and challenging analysis and research projects supporting current submarine operations. Leverage previous tactical and operational experience to analyze world-wide submarine operations using innovative data analysis tools to provide feedback, lessons learned, and data trends. Directly and positively impact submarine operations, naval warfare planning, tactics, advanced technologies, and training using analytical and problem-solving skills as part of the UWDC Team. Apply knowledge and experience as a submariner to a wide variety of additional projects and initiatives. What's In It for You? Integral part of a highly motived and expert team that provides important operational analysis and feedback to the Navy and Submarine Force leadership. Intellectually challenging opportunities to grow your skills as technologies advance and operations evolve. Advancement pathways to lead independent projects and teams. A rewarding experience that uses your expertise to make a difference while expanding your knowledge and capabilities. Opportunity to work on a critical, long-lasting submarine focused project that interacts with experts within Department of Defense (DOD) organizations across the globe. Becoming an integral part of an innovative employee-owned company which includes: Flexible Time Program enabling an optimal work-life balance by permitting partners to arrange their work around personal appointments, parent-teacher conferences, children's activities and the like, so long as the partner gets the job done on-time. Paid Time Off 401(k) Plan with company match Employee Stock Ownership Plan (ESOP) Sales Bonus Program Special Performance and Retention Bonus Program Health and Preventive Dental Insurance Dependent Care Assistance Plan Health Care Reimbursement Plan Employee Referral Bonus Program Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program Relocation Assistance Salary ranges between $115,000-$150,000, dependent on experience, qualifications, and other relevant business criteria. Required Qualifications: Candidates must submit a cover letter describing how their experience would provide benefit to the team's analysis efforts Strong verbal and written communication skills U.S. Navy Submarine Officer with at least 3 years of recent experience in submarine operations Bachelor's degree Must be a U.S. citizen, possessing a U.S Department of Defense (DoD) SECRET security clearance and eligible for a TOP SECRET/SCI security clearance* Desired Qualifications: Experience as an Officer of the Deck on an operational SSN/SSGN Experience in operations research and analysis Experience in data science Experience in Python or other programming languages Expertise in submarine tactics or tactical system employment Who are we: Sonalysts, Inc. is a small, 100% employee owned business which supports a very diverse set of customers with contracts supporting the Navy, Air Force, Army, and many others. Sonalysts relies on the skills and knowledge of its diverse and capable workforce of employee-owners to help solve the DoD's most challenging problems while providing the best benefit to our customers. Sonalysts is an agile and entrepreneurial company, enabling partners to provide innovative solutions to customer requests, encouraging imagination and determination. We provide opportunities for our employee-owners to both lead and support existing projects and to get involved with developing new business and research opportunities. Sonalysts does this by utilizing a small corporate structure coupled with a largely de-centralized approach to project management. Sonalysts is the place for you if you are looking for a way to use your technical and operational knowledge to solve challenging problems while being afforded the flexibility and empowerment of being a future leader in a small business. *Maintaining a U.S. Government security clearance involves periodic comprehensive background checks. Candidates are eligible for a clearance if they have demonstrated sound financial management (including good credit) over time, are free of criminal records, have limited foreign contacts or ties, and other factors indicative of a position of trust to protect information sensitive to the U.S. Government. Sonalysts, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of, race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, disability, or other basis protected by law. Drug Testing Employer *****************
    $115k-150k yearly Auto-Apply 17d ago
  • Loan Servicing Operations Support Analyst II

    Guilford Savings Bank 3.8company rating

    Operations analyst job in Wallingford, CT

    Responsible for administration and product support of routine to semi-complex analytical, administrative research, creating and maintaining management tracking reports and data entry functions related to residential, consumer and commercial loans minimizing risk to the bank. This position requires a strong understanding of local, state, and federal lending compliance and regulations. Additionally, the Loan Servicing Operations Support Analyst II will be expected to identify and assist in implementing new projects that align with the banks' strategy of increased efficiency and prudent growth while paying attention to detail from a risk control perspective to mitigate monetary and reputation risk for the bank. The analyst will provide operational guidance and support to Loan Servicing Operations Support Analyst I team members. Reporting to the Loan Servicing Operations Manager the Loan Servicing Operations Support Analyst II will ensure the efficient operation and servicing of the Bank's Commercial, Residential and Consumer Loan portfolios to include servicing and reporting of participation, FNMA loans, escrow administration, new loan set-up, flood, hazard and private mortgage insurance monitoring and tracking. Support monitoring and resolving issues and establishing appropriate controls over use of the core and ancillary systems by increasing operational efficiency and providing guidance to peers and Colleagues within the Department. Assist in identification, control and modification of operational risks associated with Loan Servicing. Maintain a strong knowledge of regulation and law, loan accounting requirements and interpret, implement and administer company policies, procedures, manuals and systems to ensure proper controls are in place to maintain compliance with all applicable regulations. This position is responsible for helping to identify make recommendations on such items as improved efficiencies, policies and procedures, actions to achieve plans and the like. The ideal candidate will be versed in process improvement and efficiencies and operate with a keen eye towards strong and effective internal controls while driving a client first culture within their areas of responsibility. GENERAL DESCRIPTION OF DUTIES: Maintains internal operational and financial controls and ensures they meet bank standards. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients. May provide guidance and direction to less experienced team members. Provide hands-on assistance to team members while serving as an escalation point for the operation's client issues and complaints. Offer guidance to the management team in such areas as real-time operational performance, ensuring that service level targets are achieved as set by the business. Project Management/Process owner driving initiatives, recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Able to prioritize and complete daily work to meet deadlines and goals. Subject Matter Expert for UAT with concentration in loan parameter review, maintenance, and testing Ensures compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements Maintains knowledge and expertise in Loan Servicing Operations and services processes, supporting applications and their interfaces Assist with annual Core release testing and implementation Assist with End of Year review quality assurance related tasks Must be able to work flexible hours and/or extended hours. Completes all required online compliance training as assigned in a timely manner. Assist with audit requests to include compiling, reviewing and submitted documentation requests as needed. Other duties as assigned. Page Break OPERATIONAL RISK: Review processes and procedures identifying opportunities to enhance service delivery, optimize workflows and enhance operational effectiveness and efficiencies while minimizing risk; Present ideas for discussion and implementation approval. Ensure operational processes are robust and in-line with the risk, Federal and State regulatory frameworks and Bank policies and procedures. Continually assess front to back, key process controls that effectively mitigate the Bank's operational risk and make suggestions to Management for any improvements to more effectively manage inherent risk. COMMUNICATIONS: Build and develop strong productive relationships with all key internal and external stakeholders to ensure efficiency, client satisfaction, compliance and cost management. Actively support and promote a culture of change and ensure day-to-day service quality is maintained through periods of strategic change. Excellent verbal and written communication skills. Ability to create influential documents, presentations and group or team facilitation. PROJECT MANAGEMENT/VENDOR MANAGEMENT: Speak to Departmental timelines and key activities as well as indirect impacts on other areas within the Bank on specific change management initiatives. Must be able to function within a team of skilled professionals including goal setting and performance management, sharing knowledge and experience, provide guidance and collaborate with internal and external business partners to meet project goals and deadlines. OTHER REQUIREMENTS: Attend Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance Requirements Critical and Strategic thinker with a strong attention to detail. Strong problem solving, analytical and decision-making skills. Demonstrates ability to work independently on complex issues and projects. High regard for important details, with excellence in attention to detail, to assure accuracy in every transaction, report and /or process; detect errors, follow through on corrections and details. Represents the interests of the Bank by participating in various community and civic activities. KEY QUALIFICATIONS: Ability to work in a high activity/fast paced environment while managing associated stress. Possess excellent organizational skills and ability to work independently. Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation to another. Ability to identify, research, troubleshoot and analyze problems and determine action plans to address root cause. Documenting process flows and creating procedures for the functions performed. Shares knowledge of processes and systems with new analysts. Contributes to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase client satisfaction. Experience creating and generating various operational, management and adhoc reports through Cognos is a plus. Excellent communication skills, listening and negotiation skills in order to articulate ideas and thoughts clearly through various means, including written and oral communications with all levels of the organization. Build positive working relationships with business partners to enhance the client experience. Demonstrate commitment to providing effective client service by seeking to understand clients, internal and external, requirements and addressing their concerns. LEADERSHIP PHILOSOPHY: Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success. Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making. Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research FUNCTION SUPERVISED: None LIST OF POSITIONS SUPERVISED: None EDUCATION REQUIRED: Bachelor's degree or equivalent work experience. EXPERIENCE REQUIRED: 4-6 years of similar or related experience, minimum of 3 years of experience in Loan Servicing or related areas preferred. Superior client service skills are required, preferably within the Banking industry. Significant proficiency using Microsoft Office Products, including Word, Excel, Outlook, and One-Note is required. Advanced reporting tool and Adobe Acrobat experience is a plus. MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V
    $54k-69k yearly est. Auto-Apply 40d ago
  • Junior Analyst 832615

    Capstone Search Advisors

    Operations analyst job in Norwalk, CT

    Fairfield County Hedge Fund is seeking a Cash Management Analyst to join the Treasury Operations team within their Trading Services department. This individual will be involved with all aspects of cash management, including, but not limited to, margin analysis, wire transfer processing, cash account reconciliation and operational support. Responsibilities Processing of all daily margin cashflows & trading settlements Cash & liquidity management including collateral analysis, daily funding of cash accounts and forecasting Ongoing development & enhancement of the firm's treasury platform and associated procedures Issue and respond to daily margin movements (i.e., comparison of broker valuations, identification, escalation and resolution to margin disputes, etc.) Daily portfolio trade, cash and position reconciliations between internal records, administrator and the brokers for all product types Ensure the accuracy of trade bookings, pricing and other deliverables Analyze FX exposure and coordinate execution for various entities Assist in the preparation and consolidation of reports distributed to Senior Management Participate in operations related projects and respond to ad-hoc requests Engage in relevant industry initiatives and developments Requirements BS/BA in Finance or related field 2-3 years of treasury or cash management experience Understanding of margin, portfolio financing and collateral agreements Understanding of cash management controls and best practices Familiarity with wire entry, template creation and electronic payment platforms Knowledge of cleared and OTC derivatives, FX, equities and fixed income markets Ability to work with highest level of accuracy in a time-sensitive environment Excellent organizational, analytical and communication skills Advanced user of Word, Excel, and Windows
    $53k-83k yearly est. 44d ago

Learn more about operations analyst jobs

How much does an operations analyst earn in Branford, CT?

The average operations analyst in Branford, CT earns between $42,000 and $90,000 annually. This compares to the national average operations analyst range of $44,000 to $90,000.

Average operations analyst salary in Branford, CT

$61,000
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