Americas HQ Business Operations Analyst
Operations analyst job in Ann Arbor, MI
**Application Deadline: January 10. If we do have a large enough candidate pool prior to the application deadline, we may take it down earlier.** **This role can be performed anywhere. (East or Central Time Zone) ideally.** **Meet the Team** Operations is a key part of our Americas Sales organization and is central to our ongoing transformation and growth. As an Operations Analyst, you will support the Americas Architecture team and help enable Cisco's Architectures to evolve and succeed. In this critical role, you'll gain valuable insights into what drives our Architectures and the future direction of Cisco.
**What You Will Do**
As a member of our Americas Sales Operations team, you will:
+ Provide New Year Readiness support for Americas Software and Services, assisting in preparations and process updates for the upcoming fiscal year.
+ Support goaling, bookings, and pipeline reporting to ensure sales targets and progress are tracked accurately.
+ Conduct sales data analysis and assist in the development of monthly business requirements documentation.
+ Create and maintain dashboards and reporting tools (using platforms such as Centro, Salesforce, FinBI, and HANA) to deliver actionable business insights to sales and leadership teams.
+ Collaborate with SW/Svcs leaders and cross-functional teams to develop, track, and report on key performance indicators (KPIs) and sales metrics.
+ Support sales leaders with "run-the-business," "report-the-business," and "change-the-business" activities by providing data, reports, and operational assistance.
+ Assist with compensation support activities, helping to ensure accurate and timely processing.
+ Help gather business requirements, create mockups, and contribute to quarterly and monthly business reviews.
+ Participate in sales enablement activities and operational efficiency projects, working closely with various stakeholders.
**Minimum Qualifications**
+ BA/BS degree
+ 1-3 years of experience in a business analyst or related role
+ Familiarity with Cisco Americas Sales hierarchy, forecasting, and reporting tools
**Preferred Qualifications**
+ Experience working in cross-functional teams or on project-based initiatives
+ Strong analytical and interpersonal communication skills
+ Ability to translate complex data into clear, actionable insights
+ Experience supporting or collaborating with field sales, architecture sales, engineering, or sales operations
+ "Team first" mentality and commitment to shared goals
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. For 40 years, we've been innovating to create solutions that power how humans and technology work together across the physical and digital worlds. Our solutions provide customers with unparalleled security, visibility, and insights across their digital footprint.
We work as a team, collaborating with empathy to achieve impactful results on a global scale. Because our solutions are everywhere, our impact is everywhere.
**We are Cisco, and our power starts with you.**
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
+ 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
+ Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
+ Additional paid time away may be requested to deal with critical or emergency issues for family members
+ Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;
+ 1% of incentive target for each 1% of attainment between 75% and 100%; and
+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$114,400.00 - $171,300.00
Non-Metro New York state & Washington state:
$100,200.00 - $153,200.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Application Support Analyst
Operations analyst job in Lansing, MI
OBJECTIVE
Application Support Analyst Objective
To provide consistent technical product support to clients, as well as troubleshoot complex software application issues quickly and effectively. To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems.
RESPONSIBILITIES
Application Support Analyst Responsibilities
Provide technical support for end users by providing individualized and personalized support.
Diagnose and resolve user problems/technical issues and update users on progress and resolutions promptly and professionally.
Ensure end user needs are met with a consistently high quality of service.
QUALIFICATIONS
Application Support Analyst Qualifications
Required:
Bachelor's degree required, or equivalent experience may be considered.
Minimum three to five years' experience required.
Extensive practical usage with ticketing systems and knowledge base software.
Note: If a candidate is not selected, an Associate Application Support Analyst will be considered based on the level of experience and qualifications.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Auto-ApplyBusiness Process Analyst
Operations analyst job in Lansing, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Reviews analyze and evaluate business systems and user needs. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
Years of Experience:
12+ years of experience in the field or in a related area.
Job Description:
Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.
•Reviews analyze and evaluate business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and re-engineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes a detailed description of user needs, program functions, and steps required to develop or modify computer programs.
•Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements. Develops RFPs. Assist in deployment and management of end-user reporting tools and platforms. Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions. Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
•Knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project manager. A certain degree of creativity and latitude is required.
Additional Information
Thanks and Regards,
Ankur Bhatia
Revenue Operations Analyst
Operations analyst job in Lansing, MI
Dodge Construction Network (Dodge) is growing and we're looking to bring on a Revenue OperationsAnalystto helpguide thecommercial organization byoptimizinga well-structured sales process and implementing solutions based onrigorousanalysis. The Revenue OperationsAnalystwill be responsible for supporting ourrevenueteamsbyanalyzingall aspects ofourlead generation, prospecting, deal flow, andrevenuepipeline.The ideal candidate will have already started their revenue operations career and is excited to take ownership of key areas of focus within the team.
This is afull-timeposition and reports directly to the SeniorDirector, Revenue OperationsandAnalytics.
**_Preferred Location_**
This is a remote, home-office based position open to candidates across the continental United States, with a preference for those located in the Eastern Time Zone.
**_Travel Requirements_**
Expected travel is less than 5% of the time, but may occasionally be required for team meetings.
**_Essential Functions_**
+ Assist in helping Sales Development Representatives (SDRs), Account Executives (AEs), and Sales Leadership interact with our data primarily stored in our CRM (Salesforce) and interconnected systems to meaningfully drive better execution of sales strategy
+ Analyze our lead and opportunity assignment engine to match the right individuals and companies, with the right sales professionals, at the right time
+ Create sales and revenue forecasts using pipeline analysis, booking estimates, and key sales performance indicators
+ Gather and organize our data and generate deeper customer insight to enhance sales productivity
+ Work cross-functionally to ensure business data and reporting is 100% in sync for all members of our Go-To-Market teams
+ Troubleshoot reporting discrepancies as needed
+ Conduct complex, important work under minor supervision with wide latitude for independent judgment
**_Education Requiremen_** **_t_**
Bachelor's degreeinquantitativefield(mathematics, economics, etc.)and/or equivalent work experience.
**_Required_** **_Experience_** **_, Knowledge_** **_and Skills_**
+ 3+ years in SaaS Sales/Revenue Operations with a leading technology company
+ Proficiency with Salesforce object and reporting schemas
+ Intermediate proficiency in Excel functions and modeling
+ Experience with Business Intelligence tools
+ Exceptionalanalyticalskills,with theabilityto present datacross-functionally and to executives
+ Meticulous organizational and documentation skills
**_Preferre_** **_d_** **_Experience_** **_, Knowledge_** **_and Skills_**
+ Proficiency with Salesforce CPQ object and reporting schemas
+ Experience developing Tableau and Quick Sight dashboards and visualizations
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._** **_A b_** **_ackground check_** **_is_** **_required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job_** **_and_** **_consistent with all federal state and local ordinances._**
**_Reasonable_** **_Accommodation_**
**_Dodge Construction Network_** **_is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be_** **_based on merit,_** **_qualifications,_** **_and business needs_** **_without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status,_** **_pregnancy,_** **_sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
_\#LI-SB1_
_\#DE-Remote_
_\#DE-1146-2025_
Senior Analyst, Finance Operations
Operations analyst job in Lansing, MI
**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.
Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense.
**_Responsibilities_**
+ Conducts proactive research, customer and supplier inquiries and dispute resolution all with a concentration on customer pricing from internal and external customers.
+ Collaborates proactively and cross functionally with internal and external key stakeholders.
+ Leads customer account(s) and / or processes in a fast paced and highly data analytical environment.
+ Leads customer facing video conversations and escalations to improve overall customer experience.
+ Drives process innovation for customer(s) through their identified pricing program.
+ Drives and influences process change(s) to proactively prevent reoccurrence of negative customer experiences through root cause analysis for their customers.
+ Effectively prioritize multiple job tasks to meet deadlines.
+ Demonstrates leadership skills to assist other team members.
+ Models an ownership mindset by taking accountability for outcomes.
+ Continuously learns and adapts through updates in systems, processes, and / or other career growth opportunities.
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of experience, preferred
+ Proficient in Microsoft Office Suite (e.g. Excel)
+ Proficiency in Alteryx and Tableau reporting preferred
+ Strong ability to lead direct conversations with internal and external customers
+ Sense of urgency, attention to detail, prioritization, and accountability
+ Ability to build strong collaborative relationships and communicate effectively
+ Strong organizational skills
**_What is expected of you and others at this level_**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000-$73,440
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 01/30/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
\#LI-Remote
\#SP-1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
BI Analyst III
Operations analyst job in Lansing, MI
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
At Datavant, our mission is to protect, connect, and deliver the world's health data to power better decisions and advance human health. As part of our internal team, you help us achieve this mission every day.
By continuing your career at Datavant, you'll drive transformative change in healthcare alongside a collaborative team.
The Business Intelligence & Analytics function within Datavant Product is actively seeking a detail-oriented and impact-driven data analyst to strengthen our Corporate Cross-Functional Reporting team. This pillar focuses on building a scalable, trusted reporting platform that delivers consistent, transparent, and actionable insights across our finance, accounting, compliance, and people functions. In this role you will help mature our analytics portfolio, drive BI modernization, and enable operational visibility through data. If you are an analyst who thrives at the intersection of data and business, and enjoys collaborating with both technical and non-technical stakeholders, we would love to hear from you!
**You Will:**
+ Partner & Analyze
+ Partner with cross-functional stakeholders to understand business needs, scope requirements, and define analytical approaches that inform decision-making.
+ Conduct exploratory and targeted analyses using analytical methods and business context to generate actionable recommendations.
+ Design and develop business intelligence solutions, including dashboards, reports, and tools that support operational visibility and strategic insights.
+ Deliver Scalable BI Solutions
+ Lead the development and maintenance of reusable data models and visualizations, ensuring accuracy, scalability, and performance across internal and external reporting at Datavant.
+ Collaborate with data engineering and BI teams to ensure data quality, accessibility, and alignment between source systems and reporting layers.
+ Enable Continuous Improvement
+ Contribute to the automation of recurring analytical workflows, reducing manual reporting and improving turnaround time for business users.
+ Drive the growth of team practices and analytical maturity by mentoring peers, documenting solutions, and leading process improvements.
+ Stay current on industry best practices in data visualization, BI tools, and analytics methods to continuously elevate team capabilities.
**What You Will Bring to the Table:**
+ Technical Skills
+ Proficiency in statistical analysis and programming languages such as SQL and Python for data analysis and modeling.
+ Skill in designing clear, insightful visualizations tailored to varied audiences using tools such as Sigma, Power BI, or Tableau.
+ Business Acumen & Communication
+ Demonstrated ability to craft compelling, data-driven stories that inform strategy and influence decision-making.
+ Excellent communication skills with the ability to distill technical concepts for non-technical audiences.
+ Proven ability to manage time effectively and prioritize work to meet tight client deadlines.
+ Mindset & Experience
+ Exceptional initiative and ability to solve problems independently, seek help when needed, and take ownership when navigating ambiguity.
+ Experience navigating change with cross-functional collaboration, customer focus, ownership, and a bias for action.
+ 4+ years of relevant experience in data analytics or a related field.
**Bonus Points If You Have:**
+ Experience working in healthcare, life sciences, or high-growth environments, especially in domains related to release of information (ROI) or data privacy compliance.
+ Understanding of data privacy and security best practices, with awareness of key regulations (e.g., HIPAA).
+ Experience working with cloud-based storage and computing platforms (e.g., AWS, GCP, Azure).
+ Experience using dbt to build and maintain data models within a modern analytics stack.
+ Proven ability to bring structure, best practices, and operational rigor to BI teams in high-growth or evolving data environments.
+ Exposure to machine learning techniques such as natural language processing or time series forecasting.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$104,000-$125,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Application Support Analyst
Operations analyst job in Ann Arbor, MI
Postion: Application Support Analyst Duration: 6+ Months Contract Must Have: Experience handling transaction databases and transaction processing applications at the second tier level SQL query writing to research, debug, and submit statements for DBA execution for data changes
Experience with a ticket handling system (such as JIRA)
Experience with working with remote users for transaction processing application debugging.
Responsibilities:
Support Analyst for Custome application.
Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.
Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.
Create training documents and conduct periodic training for selected system super users in different business areas.
Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.
Deliver a high level of customer service to all users and continuous communication.
Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.
Required Qualifications:
Bachelor's degree
A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment, ability to multi-task and work with multiple users.
Strong interpersonal, problem solving and analytical skills.
Well organized and good customer service skills.
Preferred Qualifications:
Bachelor's degree in information systems or a related area of study
Three (3) years or more experience working with custom application support.
Experience with supporting Oracle E-Business Suite.
Experience with training content creation tools and conducting application training.
Experience with communicating technical design in non-technical terms to users.
Experience with application testing and writing/executing test plans.
Qualifications
strong sql
Additional Information
All your information will be kept confidential according to EEO guidelines.
NBI Analyst
Operations analyst job in Ann Arbor, MI
Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as NBI Analyst are responsible for providing professional support services to Attorneys and Clients of the Firm as assigned or otherwise necessary on a full time basis unless otherwise arranged with the Firm. Such services frequently, but do not necessarily, include: providing administrative support to Attorneys and Clients.
Essential Duties and Responsibilities:
Essential duties and responsibilities of staff designated as NBI Analyst at the Firm include but are not limited to:
Perform and analyze conflict searches for new engagements and identify any potential conflicts of interest with concise conflict reports;
Review conflict reports and identify conflicts of interest that require further review by attorneys;
Follow up and assist attorneys with interpreting reports and resolving remaining conflicts;
Research client entities using several Firm resources to identify additional conflict of interest;
Provide guidance to internal clients regarding the policies and procedures of new business intake;
Ensure new engagements comply with Firm operational policies and procedures;
Assist the Firm's General Counsel with issues related to conflicts and new business intake;
Manage and follow up with daily inquiries regarding new business intake and conflicts of interest in a timely and professional manner;
Review engagement and retainer letters to ensure compliance with Firm standards and guidelines;
Perform conflict searches for lateral candidates and follow up with management about the clearance of any potential conflicts;
Maintain client and matter database information; execute updates in accordance with Firm procedures;
Execute various changes, corrections and updates on existing client and matter information;
Participate in monthly team meetings and collaborate with the team to present topics of relevance or interest.
Qualifications, Skills and Abilities Required:
NBI Analyst must:
Must be a self-starter and able to work in a team environment;
Strong research, decision-making and proofreading skills;
Must possess excellent analytical skills and be able to consistently exercise independent judgment;
Ability to work well under pressure;
Effectively work in a fast-paced environment and prioritize tasks to meet deadlines;
Excellent communication, writing and interpersonal skills;
Must be flexible and dependable to work overtime as needed;
Must have a working knowledge of Windows 10, Microsoft Office 2016, Word 2016, Excel 2016, Outlook 2016, NetDocs or similar document management system.
Working Conditions:
Normal law office environment with little exposure to noise, dust, temperature.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. . Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.
Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
IT Security Analyst
Operations analyst job in Lansing, MI
Complete Description: Monitor and advise on information security issues related to the systems & workflow @ an agency to ensure the internal IT security controls for an agency are appropriate & operating as intended.In Person Only
Years of Experience:
4-7 years of experience in the field or in a related area.
Responsibilities:
•Facilitate Security Control Assessment (SCA) and Continuous Monitoring Activities (Plans of Action and Milestones (POA&M) , Corrective Action Plans (CAP) with State of Michigan Applications.
•To be considered for this position, the candidate must be available to work in Lansing Michigan
•Examine, interview, and test procedures in accordance with NIST SP 800-53A Revision 4.
•Ensure State of Michigan & Agency policies are adhered to and that required controls are implemented.
•Validate respective information system security plans to ensure NIST control requirements are met.
•Execute SCA (DTMB-170) documentation, including but not limited to POA&M & CAP.
•Familiarity with NIST requirements, particularly 800-53 revision 3 and revision 4.
•Author recommendations associated with your findings on how to improve the customer's security posture in accordance with SOM PSP & NIST controls.
•Ability to lead small, less complex system assessments independently
•Ability to assist team members & Vendors with proper artifact collection and detail to clients examples of artifacts that will satisfy assessment requirements
Qualifications:
•Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
•Candidate must have at (1-3) years of experience in the IT industry, and be familiar with the applicable NIST Special Publications 800-37 Revision 1, 800-53 Revision 3 or 4, and 800-53A Revision 1.
•Experience reviewing IT systems/applications plus basic knowledge of networking components and various operating systems in including UNIX and Microsoft.
•Candidate must have the ability to work independently and as part of a team
•Preferred that the candidate has a CISSP, CISA, PMP and/or Security+ certification, but it is not required
•Expertise in other Security Frameworks (ISO, NIST, COBIT, HIPAA/HITECH, etc.) and regulatory requirements is a plus
•Strong written and verbal communication skills including the ability to explain technical matters to a non-technical audience
•Collaborate on multiple projects at a given time and experience with Vendors is a plus
•Flexibility to adjust quickly to multiple demands, shifting priorities, ambiguity, and rapid change
Additional Information
All your information will be kept confidential according to EEO guidelines.
Treasury Management Analyst
Operations analyst job in Ann Arbor, MI
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
Salary Range
The salary range for this position is $18.75/Hr. - $42.25/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
We are currently seeking a Treasury Management Analyst (TMA) that will be partnered with the Treasury Management Consultant (TMC) and focused on developing strategies for revenue growth, client retention, and client experience. The TMA will assist and provide focus on new and cross-sell opportunities, supporting all activities from sales through implementation, ongoing client relationship management, and contribute to the attainment of established TM revenue goals (both individual and team).
Key Accountabilities
Partner with assigned TM Consultants in all aspects of the sales process
Proficiency in knowledge of all TM solutions and their benefits to our clients
Must be able to persuasively communicate ONB's value-add proposition to both internal and external clients to influence the outcome within the sales process.
Engagement and involvement in client call preparation, business process reviews (BPRs), proposal generation, presentations, relationship reviews, client, and industry trend analysis, working capital analysis and interpretation, and pricing proformas.
Monitor and drive portfolio growth by reviewing key financial indicators and monthly trends.
Identify solutions that will improve revenue recognition through new, cross-sell, and price rationalization opportunities.
Will serve as quality control of current client charges to identify and resolve revenue leakage.
Responsible for outbound client contact on various initiatives of the TM division as required from time-to-time such as service change communication (pricing event), annual due diligence events, etc.
Analyze client's financials and industry to provide the relationship team insight regarding the client/prospect Cash Flow/Cash Conversion Cycle to help develop the Relationship Strategy
Responsible for submitting all forms and information required to set-up and onboard TM products/services. Assist with all pricing functions such as new pricing requests, exception pricing, pricing inspections, pricing documentation and annual pricing reviews.
Coordinate the appropriate implementation resources and assists with the implementation meetings (internal/external)
Manage Annual TM Review - prepare Review docs, schedule review, complete follow-up tasks. May conduct TM Review individually.
Work jointly with cross-functional team and assist in overall solution development and value proposition.
Review and analyze existing portfolio of assigned TMCs for revenue enhancement opportunities. Proactively identify and communicate new, cross-sell and price rationalization opportunities w/TM Consultants and/or directly w/the client as appropriate to drive portfolio growth. Research, identify and resolve missing revenue situations.
Assist with all pricing functions such as new pricing requests, exception pricing, pricing inspections, pricing documentation and annual pricing reviews.
Ensure complete client satisfaction through proactive partnership and providing timely responses to requests.
Work collaboratively w/front-end and back-end partners to ensure excellent service and/or product implementation for new/existing client requests.
Coordinate and participate with TMC client events to drive pipeline and sales (Round Tables, Lunch & Learns, Receptions)
Periodic travel required for training, internal and external sales meetings.
Other duties as requested.
Key Competencies for Position
Compelling Communication - Openly and effectively communicates with others:
Effectively and transparently shares information and ideas with others
Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain
Unites others towards common goal
Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction
Develops Talent - Strengthen your abilities for today and beyond:
You Own You - you own your development and career
Actively assesses self by leveraging feedback to enhance knowledge, skills and behavior
Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs
Continuously develops self for current and future roles
Makes Decisions & Solves Problems - Seeks deeper understanding and acts:
Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency
Collaborates and seeks to understand the root causes of problems
Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time
Takes action that is consistent with available facts, constraints and probable consequence
Delights Clients - Continuously seeks and applies knowledge leading a best-in-class client experience:
Passionately serves internal/external clients with excellence
Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally
Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team
Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value
Qualifications and Education Requirements
BS/BA degree in Business/Finance or equivalent education & experience
Comprehensive knowledge of Treasury Management products and services
An understanding of the TM sales process; sales, implementation & service functions
Ability to work under minimal supervision, and work well under pressure.
Critical thinking and project management experience. Initiative and ability to work independently while solving problems and managing multiple tasks.
Strong organizational, analytical and communications skills. Ability to effectively communicate internally and externally.
Ability to cope with complexity, uncertainty, and adapt to new and different circumstances, including collaborating with team members and partners with different work styles.
Advanced proficiency in Microsoft Word, Excel, PowerPoint, and unique TM solution-based systems
Demonstrated willingness to learn, implement feedback, and take action.
Ability to develop strong working relationships with clients and associates.
Demonstrated client service experience required (phone and face-to-face)
Possesses knowledge and understanding of numerous Treasury Management products in conjunction with Bank's Risk and Compliance environment.
Preferred Qualifications:
Certified Treasury Professional Designation (CTP)
Accredited ACH Professional Designation (AAP)
2-5 year's banking experience
1 year TM Operations, Training, and/or Implementation Experience
2 years sales experience; interest in consultant career path
Ability to interpret and analyze Financial Statements
TM Analyst roles may vary - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to:
Number of years of progressive or multi-faceted Treasury Management or Sales experience with TM support, TM sales, and/or Commercial, Wealth or Community Bank support or sales
Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial (including Treasury Management), Wealth or Community Bank clients
Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry)
Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures
Effectively ensures that each ONB client or interment partner has appropriate support focused on increasing product penetration and gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center
Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated
Traveling to and presenting/actively engaging at client sites
Aptitude to assist in the training of new team members within and outside of Treasury Management (or within Commercial, Wealth or Community Banking)
TMA Levels
Skill Level
Level I (silent I)
Basic TM & Sales Experience, Guidance Required
Level 2 (II)
Moderate TM & Sales Experience, Minimum Guidance Required
Level 3 (III)
In depth TM & Sales Experience, Works independently & acts as a resource
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
Auto-ApplyUnderwriting Analyst
Operations analyst job in East Lansing, MI
The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry's most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more.
We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills and is comfortable communicating at all levels of an organization and with brokers and insureds. Your experience and talent will provide a fresh perspective as we fulfill the company's strategic growth goals in the large complex account arena.
The Doctors Company is seeking an Underwriting Analyst to join our team. This is a hybrid opportunity at our office in Jacksonville, Florida or Austin, TX or East Lansing, MI.
Position Mission
Assists underwriters in day-to-day operations including risk analysis of renewal book, servicing an individual book of business in conjunction with assigned underwriters and providing underwriting support on middle market and custom accounts.
Qualifications
* High school graduate or equivalent combination of education and experience required.
* Excellent oral and written communication skills
* Ability to prioritize incoming requests while maintaining daily work assignments.
* Strong customer service and team orientation and the ability to work with diverse personalities.
* Ability to accurately enter data from insurance applications, underwriting correspondence or instructions and credentialing requests into developed processing systems such as Nova, Duck Creek and on-line rating tools or spreadsheets.
* Ability to handle incoming calls within a call center platform; identify and address caller's needs by clarifying information, researching issues and providing solutions and/or alternatives.
* Ability to follow directions and department procedures with a high degree of detail. For account referral purposes, must know the names and titles of key management personnel and have a working knowledge of department structure and reporting relationships.
* Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred.
Responsibilities
Production and Task Management
* Provides support to underwriters on their assigned book of business.
* Works at the direction of an underwriting manager or underwriter to track or monitor policies.
* Manages and prioritizes daily tasks and assignments to meet deadlines, agent/broker requests, UW directives and customer service standards.
* Conducts policy research under the direction of an underwriter.
* Prepares both routine and specialized correspondence or data entry as instructed by an underwriter or manager.
* Maintains appropriate file documentation and organization in accordance with guidelines.
* Brings process improvement suggestions to management.
Customer Satisfaction
* Develops and maintains positive working relationship with agents/brokers, co-workers and members.
* Responds to agents/brokers and members within company service standards.
* Prioritizes tasks to meet renewal deadlines, customer service standards and miscellaneous project due dates.
Underwriting Discipline
* Adheres to established underwriting guidelines authority and filed rules and rates as approved by the various state insurance departments.
* Evaluates new business submissions, renewals and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority.
* Maintains policy documentation in appropriate systems in accordance with storage guidelines.
* Understands and complies with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules and unique requirements.
Other Duties to be Assigned
* Works on various projects and assignments made by the Underwriting Manager.
* Participates actively and provides updates to leadership on assigned projects within given deadlines.
Salary Range: $47,901 - $59,171
Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.
Benefits
We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:
* Health, dental, and vision insurance
* Health care tax-free spending accounts with a company match
* 401(k) and Roth IRA with company match, as well as catch-up plans for both
* Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
* Paid holidays each calendar year
* Life and travel insurance
* Tax-free commuter benefits
* In-person and online learning opportunities
* Cross-function career opportunities
* Business casual work environment
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored participation at non-profit events
About The Doctors Company
The Doctors Company is the nation's largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The Doctors Company is proud to be Certified by Great Place to Work.
IT Governance Analyst
Operations analyst job in Lansing, MI
Cygnus Professionals Inc. has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” - joining the country's fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.
Job Description
Works within IT Governance to provide oversight, direction and guidance/consultation for IT policy/process development.
Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates Risk and directs corrective actions in any area where performance falls below objectives.
Ensure projects/programs have adequate executive and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison.
Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department.
• Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership.
Qualifications
Experience as an IT Director of equivalent role Required 7 Years
Practical experience supporting executive leadership as consultant, chief of staff or equivalent Required 10 Years
Practical experience as an IT or business consultant Required 5 Years
Practical experience in Program/Project Management Desired
Experience working in large, complex Information Technology organizations Required 6 Years
Bachelor's Degree in Information Technology, Computer Science, Business or Equivalent Required
Master's Degree Desired
Practical experience in the Public Sector Desired
Demonstrated experience within COBIT, ITIL, and/or CMMI framework Highly desired
Additional Information
The hiring team is looking to conduct interviews - F2F only - on Jan 24th, 25th & 26th. Please confirm you will be available to interview in-person; during that timeframe.
Financial Analyst - Sheriff Department
Operations analyst job in Howell, MI
Job Description
Livingston County was named a 2024 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.
Position Summary:
Under the supervision of the Undersheriff, this position is responsible for analysis and preparation of a variety of financial and operational information including the analysis of state and federal grant awards. Assists in budget preparation, performs complex cost and internal control analyses, and assures satisfaction of various reporting requirements.
Benefits:
Optional Voluntary 457 Deferred Compensation plan
Up to $300 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
Paid sick days accrued at 1 hour per every 30 hours worked.
4 hours of paid personal time per year.
Employee Assistance Program
* Pro-rated based on the DOH
Pay Rate Information:
The Financial Analyst is a non-union, part-time position and starting pay is $36.52/hr. This position is eligible for step pay increases within our Non-Union Grade 10 Wage Scale. Top end of the current wage scale for this position is $46.27/hr. This position is approximately 20 hours per week.
Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Prepare, reviews, analyzes and submits a variety of complex and/or special reports, reconciliations, work papers, communications, schedules, tables and/or statements to and from internal departments, financial institutions, and external agencies.
Assists in preparing and administering the Sheriff's Office budget, prepares related operational and financial reports, reviews and recommends budget levels and amendments and consolidates related information.
Audits the processes, practices, and related operations of the Sheriff's Office to eliminate inefficiencies, ensure proper controls are established, and recommends appropriate changes.
Analyzes and reviews financial data for compliance with County accounting policies and procedures.
Analyzes, reconciles, validates, complies, and calculates a variety of financial data, information, and transactions.
Responds to audit requests or requests for information from other agencies that require a full working knowledge of accounting principles and practices.
May handle cash transactions; prepare and process purchase orders.
Performs all other duties as assigned.
Required Knowledge, Skills, Abilities and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Requirements include the following:
Bachelor's Degree in accounting, finance or related field and three years of progressively more responsible experience in municipal finance or accounting.
The County, at its discretion, may consider an alternative combination of formal education and work experience.
Valid Michigan Operator's License.
Knowledge of the principles and practices of governmental accounting procedures and guidelines, auditing principles, financial and operational controls, and Generally Accepted Accounting Principles (GAAP).
Knowledge of applicable local, state, and federal laws, rules, and regulations, researching financial discrepancies, preparing financial reports and documents, and analyzing and interpreting financial information.
Skill in assembling and analyzing data and preparing comprehensive and accurate reports.
Skill in effectively communicating ideas and concepts orally and in writing.
Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
Skill in the use of office equipment and technology, including Microsoft Suite and financial applications, and the ability to master the County's enterprise software system and related technologies.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view, and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop, and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance.
The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.
Engineering Co-op / Internship (Paid)
Operations analyst job in Wixom, MI
Kentucky Trailer
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
KTSV is looking for a self-motivated and collaborative Mechanical Engineering Co-op to support the engineering team as the company is seeing accelerated growth in all business segments. This role will include, but not be limited to:
Developing 3D CAD models in SolidWorks and creating parametrically linked production drawings.
Managing 3rd parties in the analysis of designs.
Supporting engineering leads in “next gen” product and process development.
Qualifications:
Currently enrolled in a Mechanical Engineering program (or similar) at an accredited university in good standing
Experience in 3D modeling CAD software
Working Conditions:
Office based position, with cross-functional interaction including sales, shop floor and quality.
Working in this environment requires the use of PPE
Mission: At KTSV we are driven to innovate unique solutions to create new mobilized business segments and industries. We are dedicated to the development of our people in a safe, energizing environment as the foundation of our business growth.
Foundations: PEOPLE, SAFETY, ETHICS, 80/20, LEAN, ACCOUNTABILITY, POSITIVITY
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.
Auto-ApplyEngineering Co-op / Internship (Paid)
Operations analyst job in Wixom, MI
Kentucky Trailer As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
KTSV is looking for a self-motivated and collaborative Mechanical Engineering Co-op to support the engineering team as the company is seeing accelerated growth in all business segments. This role will include, but not be limited to:
Developing 3D CAD models in SolidWorks and creating parametrically linked production drawings.
Managing 3rd parties in the analysis of designs.
Supporting engineering leads in "next gen" product and process development.
Qualifications:
Currently enrolled in a Mechanical Engineering program (or similar) at an accredited university in good standing
Experience in 3D modeling CAD software
Working Conditions:
Office based position, with cross-functional interaction including sales, shop floor and quality.
Working in this environment requires the use of PPE
Mission: At KTSV we are driven to innovate unique solutions to create new mobilized business segments and industries. We are dedicated to the development of our people in a safe, energizing environment as the foundation of our business growth.
Foundations: PEOPLE, SAFETY, ETHICS, 80/20, LEAN, ACCOUNTABILITY, POSITIVITY
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.
Auto-ApplyUM/QM Analyst - Part-time, Temporary
Operations analyst job in Flint, MI
Status: Temporary; No Benefits
Work Schedule: Part-time; 20 hours per week within the working hours of M-F 8:00 am - 5:00 pm
Assignment Timeframe: Approximately 12 months
General Statement:
The QM/UM Analyst works under the direction of the Director of Quality and Utilization Management, or designee, in a variety of clinical settings. Provides urgent support and coverage for high needs, high intensity case coordination, audit remediation, evidence collection and analysis for external reviews. Assists in projects related to quality of care, with a special focus on development of initiatives related to CCBHC, HCBS, and changing regulatory standards, as well as clinical development of electronic tracking and analysis of data for reporting. Work will occur both in the community and office settings.
Minimum Requirements:
Master's degree in Psychology with Michigan Limited Licensed Psychologist (LLP) credential and three (3) years experience in mental health services, at least 2 of which were working with Developmentally Disabled individuals and the Specialized Residential Network.
OR
Master's in Social Work with the Michigan Master's Level Social Worker (LMSW) credential, Clinical or Macro. Willing and able to provide supervision of LLMSWs and LLBSWs as requested by Senior Management AND three (3) years experience in mental health services, at least 2 of which were working with Developmentally Disabled individuals and the Specialized Residential Network.
OR
Master's in Counseling with the Michigan License Professional Counselor (LPC) credential AND three (3) years experience in mental health services, at least 2 of which were working with Developmentally Disabled individuals and the Specialized Residential Network.
OR
Bachelor's in Nursing and licensed as a registered nurse (RN) in the State of Michigan AND three (3) years experience in mental health services, at least 2 of which were working with Developmentally Disabled individuals and the Specialized Residential Network.
OR
Master's degree in a human services related field (inclusive of clinical and/or human services management degrees) AND meets the qualifications of Qualified Intellectual Disability Professional (QIDP) or Qualified Mental Health Professional (QMHP) AND three (3) years experience in mental health services, at least 2 of which were working with Developmentally Disabled individuals and the Specialized Residential Network.
Additional Requirement
Must be willing and able to work weekends, holidays, or irregular hours.
Essential Physical Demands:
Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations.
Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations.
Lifting, Standing, and Walking With or Without Reasonable Accommodations:
Position requires the ability to lift up to 35lbs on an occasional basis
Position requires the ability to regularly stand for extended periods of time
Position requires the ability to walk at a minimum of 35% up to a maximum of 65%
Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation
Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation.
Preferences:
Experience working in a CCBHC and/or a Community Mental Health setting.
Experience working with PCE software.
Experience with mental health evidence based practices.
Experience with behavioral health system care management.
Training or experience in report generator tools, data-driven quality improvement plans, or outcomes software.
Auto-ApplyIT Analyst
Operations analyst job in Albion, MI
Colson Group, a global company in 15 different countries, is a large scale business but operates with a "family-owned business feel". The Albion, MI location has been in their same location for almost 80 years. Come be part of our remarkable team! * All applicants must be authorized for employment within the U.S. This position is not eligible for sponsorship.
Service Desk Support Analyst
Position Summary
We are seeking a Service Desk Support Analyst to provide Tier 1 and Tier 2 IT support across our organization. This role is responsible for triaging and resolving user issues within defined SLAs. The ideal candidate is self-motivated, detail-oriented, and thrives in a fast-paced, hybrid cloud environment.
Key Responsibilities
* Provide technical support to on-site and remote end-users, traveling to remote offices when required.
* Monitor and manage incoming support tickets using the SolarWinds Service Desk ticketing system.
* Support and manage endpoints including desktops, laptops, tablets, mobile devices (iOS/Android), and peripherals using Microsoft Configuration Manager and Microsoft Intune/Endpoint Manager.
* Maintain accurate IT asset records in asset management systems and coordinate equipment lifecycle including e-waste compliant disposal.
* Administer user accounts, groups, permissions, and licensing in Azure Active Directory and Microsoft 365 (Exchange Online, SharePoint, Teams).
* Troubleshoot and support common networking issues (Wi-Fi, VPN, DNS, TCP/IP).
* Promote best practices around cybersecurity, MFA, phishing prevention, and data protection
Qualifications
Education & Certifications
Bachelor's degree in information technology, Computer Science, or related field; or 3+ years equivalent hands-on experience.
Skills & Experience
* Proven ability to troubleshoot and resolve hardware and software issues across multiple platforms.
* Hands-on experience supporting Windows 10/11 and mac OS environments.
* Working knowledge of Microsoft 365, Azure AD, Exchange Online, OneDrive, Teams, and SharePoint Online.
* Familiarity with endpoint security tools (CrowdStrike, Mimecast, BitLocker, DUO, N-Central).
* Strong sense of ownership and urgency in resolving user issues.
* Independent thinker with a strong sense of urgency and strong customer service skills.
* Exceptional written and verbal communication skills.
Physical Requirements
* Ability to lift to 50 pounds (desktops, monitors, printers, etc.).
* Frequent standing, walking, bending, and lifting during device setup.
* Must be able to commute to the office daily and travel to satellite locations as required.
IT Security Analyst 3
Operations analyst job in Dimondale, MI
Plans, schedules, implements and maintains scalable vulnerability scans using modern vulnerability management scanning tools for high-complexity devices.
While ensuring safe and timely scanning that has minimal/no impact on scan targets, provides troubleshooting of technical issues with scans.
Supports vulnerability management scanning and reporting tools.
Conducts internal vulnerability audits of servers, network devices, applications, and other devices.
Interfaces with internal and external auditors, providing detailed information on remediation efforts.
Conducts data analysis of vulnerability management data, often integrated with other data sources, to measure the effectiveness of vulnerability remediation. Data analysis tasks includes large datasets, which include structured, semi-structured, and unstructured data.
Interfaces with other agencies to make recommendations on how to improve the security posture and reduce the number of security related vulnerabilities.
Conducts trend analysis, creates dashboards using data scripting to provide metrics on the performance of security responsibilities, and controls, and creates new reports for management based on those collected metrics across multiple agencies.
Escalates as appropriate.
Requirement:
5+ Years' IT Security Experience
Experience with vulnerability management scanning and reporting tools.
Experience with trend analysis and creating dashboards using data scripting to provide metrics on performance.
Ability to work independently and efficiently.
Interested candidates can send their updated resumes at *********************
Job Posted by ApplicantPro
Easy ApplyIT Governance Analyst
Operations analyst job in Lansing, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Short Description:
Works within IT Project Governance to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review.
Complete Description:
Years of Experience:
10 years of experience in the field.
Job Description:
Ensure projects have adequate project management and oversight structures and processes that will enable the success of the project. Verifies and validates project status reports. Assists with the training and implementation of new agency and/or COV project policies, standards, guidelines and procedures introduced. Assists with assessment of project management training needs, schedules classes as needed, or provides one on one project consulting. Reviews project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to AITR and Director. Attends project review and steering committee meetings for all projects for which he or she is governance liaison.
•Works within IT Project Governance to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a governance liaison, works with project managers to ensure all aspects of project management disciplines and ensures compliance with agency specific and State project management and project governance policies, procedures, standards and guidelines have been followed. Reviews and validates project deliverables to ensure information accuracy, thoroughness, completeness and compliance. Ensures all projects have a valid project plan that maintains scope, tasks, schedules, estimates, and status, and that information is accurately disseminated to IT management. Directs corrective actions in any area where performance falls below objectives.
•Assists with the development, promulgation, implementation and regular updates of IT Project Management and Systems Development standards, policies, and guidelines and any other governance policies and procedures needed for the overall IT governance framework. Ensures compliance with all policies and procedures in the execution of technology projects. Monitor the progress of technology projects and provide quick and accurate responses to IT Management as to status, issues and risks of those projects. Serve as liaison between IT management, project managers and SOM. Monitor and support the management of the division's technology portfolio comprised of projects, systems, data and tools. Provide mentoring, coaching, training and on-boarding for project managers in the areas of project management tools, standards, policies, and procedures. Train and mentor new members of the IT Project Governance team as needed.
•Initiate and conduct ongoing and regular IT Policy, Process, Procedure, and Standard reviews to ensure technology and governance best practices are incorporated into the agency's set of procedures and improve business and IT compliance with legislative and regulatory policies which impact IT deliverables. Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT CIO, IT Managers and PM's.
Additional Information
Thanks and Regards,
Isha Sharma
408-766-0000- EXT 425
isha.sharma@)usitsol.com
IT Governance Analyst
Operations analyst job in Lansing, MI
Cygnus Professionals Inc. has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” - joining the country's fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.
Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence.
Job Description
Works within IT Governance to provide oversight, direction and guidance/consultation for IT policy/process development.
Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates Risk and directs corrective actions in any area where performance falls below objectives.
Ensure projects/programs have adequate executive and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison.
Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department.
• Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership.
Qualifications
Experience as an IT Director of equivalent role Required 7 Years
Practical experience supporting executive leadership as consultant, chief of staff or equivalent Required 10 Years
Practical experience as an IT or business consultant Required 5 Years
Practical experience in Program/Project Management Desired
Experience working in large, complex Information Technology organizations Required 6 Years
Bachelor's Degree in Information Technology, Computer Science, Business or Equivalent Required
Master's Degree Desired
Practical experience in the Public Sector Desired
Demonstrated experience within COBIT, ITIL, and/or CMMI framework Highly desired
Additional Information
The hiring team is looking to conduct interviews - F2F only - on Jan 24th, 25th & 26th. Please confirm you will be available to interview in-person; during that timeframe.