Patient access representative jobs in Ashland, MA - 2,871 jobs

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Functions & Responsibilities Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat. Making sure every customer interaction results in a great customer experience. Develop and maintain strong knowledge of our revolutionary insurance product. Accurately enter and update policy information into the various processing systems. Build enduring relationships with agents, customers and team members. Be willing to learn something new every day and apply it to future customer interactions. Qualifications and Education Excellent oral and written communications skills Bachelor's or Associate Degree preferred (or working towards a degree) Ability to multitask and adapt to changes quickly Capability to identify and address customer's needs to ensure an outstanding experience on every interaction Capacity to work in a fast pace supporting the rapid growth of our customer base Be a self-motivated individual to meet & exceed goals Proficient in the use of Microsoft Office Minimum of 1 year overall work experience preferred Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Reggio Registers @ Renovation Brands As a Customer Service Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services. Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care. Reggio Register is a premium brand celebrated for its world-class customer service. We're looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast-paced role, you'll manage 30+ calls a day, bringing a positive, solution-focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you! Location: On-site - Leominster, MA Reports to: Customer Service Manager Base Salary: $20.00 per hour Schedule: Monday - Friday, 8:30am - 5:00pm What You'll Do: Phone Calls (Inbound/Outbound): Answer inbound customer inquiries and make outbound follow-up calls. Provide exceptional customer service and promptly resolve any issues. Document and maintain accurate records of customer interactions. Order Processing: Accurately process customer orders using the company's order management system. Track and monitor order status, updating customers on their order progress. Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery. Inside Customer Service (with Our Vendors): Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries. Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction. Email Correspondence: Manage and respond to customer and vendor emails promptly and professionally. Draft clear and concise email communications. Follow up on email interactions to ensure all issues are resolved satisfactorily. Trade Customer Liaison: Serve as the primary contact for trade customers, ensuring their specific needs are met. Address trade customer inquiries and provide support related to orders, product information, and account management. Foster strong relationships with trade customers to promote loyalty and repeat business. What We're Looking For: 2+ years of comparable customer service experience. Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally. Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies. Customer-Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience. Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency. Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism. Candidate Experience: Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages. Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building. Artificial Intelligence (AI) Usage: We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities. About Renovation Brands: Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live. Commitment to Diversity: At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture. As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally. Our Benefits: At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: Competitive Base Salary in line with market expectations Medical, Dental, and Vision plans 401(k) Safe Harbor Plan with 4% employer match dollar for dollar Paid vacation allocated by position, and numerous paid holidays Paid Parental Leave Paid Sick Days (based on applicable state laws) Employee Discount program across all brands at a price of 10%-20% above cost Voluntary Life Insurance & Disability Insurance Voluntary Accident & Critical Illness Insurance Employee Referral Program w/Monetary Bonus Discounts through LifeMart Our Mission: Empowering our customers to bring their visions to life. Our Culture & Values: Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. Our foundation is supported by five (5) core values that serve as pillars of our culture: Empower the Customer - This is about their vision, not ours. Think big. Move fast - We sprint when others stroll. We're a team first - Period. Fearlessly Transparent - Robust debate, wholehearted respect, and commitment required. Do'ers Not Dreamers - We get more done with a match than other companies do with a blowtorch. Our Brands: American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter Visit ************************* & on LinkedIn @ Renovation Brands - LinkedIn

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support on-boarding efforts of junior staff by mentoring, being a go to for day-to-day questions, and training. Does this position require Patient Care? No Essential Functions -Train and mentor patient access representatives, as well as being a go to for day to day questions. -Greet patients and provide them with exceptional customer service and support. -Schedule appointments, pre-register patients, and process patient information accurately and efficiently. -Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. -Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations. -Stay up-to-date with healthcare regulations and policies, and be able to apply them in daily operations. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience in a healthcare setting, with a focus on patient access and registration 3-5 years required Knowledge, Skills and Abilities - Knowledge of patient access procedures, healthcare regulations, and insurance coverage. - Excellent customer service skills, including active listening, empathy, and effective communication. - Ability to prioritize tasks, work independently, and manage multiple projects simultaneously. - Proficiency in Microsoft Office and electronic medical record systems. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 801 Massachusetts Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a temporary/PRN position working day shifts. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Functions as a Central Registration specialist with primary accountability is to the Practice Manager with oversight by the Practice Supervisor and Director of Clinical Operations. Principle responsibility is for the collection of registration data, collection of copayments and any outstanding balances. Exhibits an understanding of the organization, its programs and procedures related to the operations of the surgical office. Expert handling of patient issues and patient confidentiality are mandatory. This is a full-time, 40 hrs./wk. position, primarily located at 2 Dudley Street (Rhode Island Hospital). This position may be required to float to other Brown Surgical sites, as needed. ESSENTIAL FUNCTIONS: Greet patient at front desk reception. Responsible to obtain and update demographic data and HIPAA data required at each visit. Collections of patient copayments when indicated. Posting of copayments in patient management system. Collections of past due balances or deductibles when applicable. Verification of patient eligibility in patient management system as well as insurance carrier websites to ensure active coverage. Notify secretarial staff when insurance is inactive. Obtain insurance referrals. Scanning all registration documents and linking in the EMR. Signing up patients for Current Care. Responsible for any other duties as may be assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: High School Diploma or equivalent. 1-2 years of experience in medical office (preferred) Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Computer literate with basic knowledge of Microsoft Products. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel between offices between may be required. SUPERVISORY RESPONSIBILITY : None. Employees are required to be vaccinated against Covid as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Surgical Associates welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. Key responsibilities * Customer Service: * Demonstrating positive and effective customer service that supports departmental and hospital operations. * Greeting, screening and directing patients, families and visitors. * Registering new patients upon arrival. * Patient Registration/Discharge: * Monitoring clinic activity to ensure best possible patient experience. * Recording and processing patient demographics, insurance/payment, and referral information for patient encounters. * Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system. * Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules. * Scheduling: * Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions. * Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. * Administration: * Maintaining personal calendars for physician/supervisor(s). * Scheduling meetings, programs and events. * Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology. * Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services. * Participating in the purchasing of inventory. * Providing routine clerical support as needed. * Technology: * Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications. * Enrolling patients and caregivers in patient portal. Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Schedule: Mon-Fri, 930a-6p (tentative); This is a temporary position from February to May and will be 100% onsite, 40hrs a week. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGH Cancer Center at Newton-Wellesley Hospital Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital, where your work directly supports patients and providers in delivering exceptional care. As a Patient Services Coordinator III, you'll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment. Job Summary GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits * Coordinates and maintains providers' master clinical schedules - Submits referrals for specialty appointment requests * Obtains intake information from patient and referring physician's offices. - Schedules Radiology tests * Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results. * Schedules infusion related services utilizing OptIn scheduling support system - Triages and manages high volume of patient telephone calls, utilizing superb customer service skills. * Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. * Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed * Performs other duties as assigned Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience * Office experience 3-5 years required Knowledge, Skills and Abilities * Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. * Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Create Meaningful Patient Experiences as a Patient Representative! Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience! Location: Boston, MA, fully onsite Duration: Direct hire! Hours: Monday-Friday 6:00am - 2:30pm Pay: $22/hour Responsibilities: Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines Obtain and enter lab orders from providers, maintaining accuracy and confidentiality Perform front desk check-in functions, including patient identification verification Create orders and import outside images from digital media into Epic Manage patient CDs, ensuring efficient intake Deescalate patient grievances while maintaining high customer service standards Ensure compliance with all organizational policies, including HIPAA regulation Qualifications: Must have at least 2 years of medical administrative experience in a fast-paced setting Bachelor's degree is strongly preferred Exceptional customer service abilities, especially under pressure Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT

State of Location: Rhode Island Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Full-time Coventry, RI $18-22/hr Elite Physical Therapy, part of the Ivy Rehab Network Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. IvyAdmin We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Woburn Public Schools Registrar and Scheduling Specialist The Registrar and Scheduling Specialist oversees all aspects of student enrollment, academic records management, scheduling, grading, transcripts, and state data reporting. This position ensures the accuracy and integrity of student information in PowerSchool, compliance with DESE and district reporting requirements, and coordination of all school scheduling processes. The Registrar plays a critical role in maintaining accurate academic data, supporting school counselors and administrators, and ensuring smooth scheduling and reporting operations. Report To: Director of School Counseling and WMHS Principal Work Year: 12-month position Work Schedule: 7:00 AM to 3:00 PM (Summer hours may vary at the discretion of the Superintendent of Schools.) Salary: $75,000 - $90,000, depending on qualifications and experience. Prerequisite training and Experience: * Associate or bachelor's degree preferred. * Minimum of three years of experience in student data management, scheduling, or registrar functions (PowerSchool experience required). * Strong understanding of DESE state reporting requirements (SIMS/SCS). * Excellent organizational skills and attention to detail. * Ability to manage multiple priorities under deadlines. * High level of proficiency with data systems, spreadsheets, and student information management. * Strong communication and collaboration skills. * Ability to maintain confidentiality and comply with FERPA regulations. Essential Duties and Responsibilities: Scheduling * Build and maintain the Master Schedule for Woburn Memorial High School in collaboration with the Principal and Director of School Counseling. * Co-chair the Scheduling Team, coordinating meetings, timelines, and communication with department heads, counselors, and administration. * Manage course request collection, section balancing, and scheduling adjustments in PowerSchool. * Oversee schedule changes during the summer and school year to ensure accurate student and teacher schedules. * Coordinate with the Director of School Counseling to ensure counselor assignments and homerooms are aligned with the Master Schedule. * Troubleshoot scheduling conflicts and assist with PowerScheduler setup and rollover processes. Grades, GPA, and Transcripts * Oversee grade reporting cycles, ensuring teachers import grades prior to storing. * Store grades, generate report cards, and post to portals. * Prepare honor rolls and distribute to staff and local media. * Manage GPA and class rank calculations for seniors and juniors; upload results to Naviance and PowerSchool. * Enter historical grades, credit transfers, summer and night school grades, and grade changes as submitted by staff. * Maintain official transcripts and historical academic records for all students. SIMS/SCS and State Reporting * Resolve data errors related to demographics, CRS courses, graduation status, and post-graduation plans. * Complete end-of-year data updates for graduates and non-graduates. * Assist in preparing data for DESE Civil Rights and other required state/federal reports. Records Requests & Verification * Process transcript requests for students, alumni, colleges, and third parties. * Complete verification forms for the Social Security Administration, military, RMV, and courts. * Handle education verification requests. * Maintain an archive of transcripts and cumulative records according to state retention laws. Graduation Data Management * Update PowerSchool with final graduation statuses, MCAS completion, and diploma distinctions. * Collaborate with the School Counseling Administrative Assistant and the Director of School Counseling to finalize honor distinctions. * Generate senior data for diploma ordering, graduation programs, and post-graduation reporting. * Coordinate the destruction of records per the state record retention schedule. * Other duties as assigned by the Director of School Counseling or WMHS Principal Evaluation: * Performance will be evaluated annually by the Director of School Counseling and WMHS Principal in accordance with district policies and procedures. Other Duties: * Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification At the Woburn Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education

Customer Service Representative This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (8:30 AM-5:00 PM) Job Summary: Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: -Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. -Confirms and verifies patient demographic and insurance information. -May collect co-payments from patients upon arrival. -Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. -Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. -Receives and directs phone calls. -Connects the patient's call to the provider or responds to the patient and takes messages as directed. -Schedules urgent care appointments as needed and directed by clinicians. -Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. -Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources. -Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary. -Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed. -Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits. -Complies with referral management regulations. -Verifies eligibility for procedures or tests from various health care institutions. -Follows up to correct discrepancies. -May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians. -Preps the patient's information for clinicians for scheduled patient visits as needed. -Scrubs Patient Encounter information and submits electronically. -Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. -Maintains accurate and timely records, logs, charges, files, and other related information as required. -Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff. -May prepare special reports or spreadsheets for clinicians as requested. -Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits. -Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation. -Composes, or selects standard form letters for clinician's response to routine inquiries and procedures, such as back-to-school authorizations. Job Requirements: Education Preferred: High School Diploma or equivalent required.

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday - Thursday 10am - 630pm. Friday 830am-5pm. Job Summary In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. Must be patient focused. Schedules patient appointments, obtains referrals, collects copayments and registers patients. Assists in training other staff members in front desk responsibilities. Additionally has responsibility for billing, patient flow, medical record preparation, office supplies, coordination of patient care amongst speech, occupational and physical therapy, as well as therapist schedules. Scheduling: -Performs patient service and administrative responsibilities. -Initiates the patient's introduction to the department greeting patients, answering the phone and providing information to our patients. -Schedules initial appointments and follow up appointments in scheduling system. -Endeavors to shorten the waiting time for appointments and maintain productive schedules for treating therapists. Endeavors to control no show and cancellation rate. -Answers telephone and follows up taking appropriate messages. Returns patient calls in timely manner. Uses voicemail minimally, endeavoring to provide the personal touch in the patient experience. -Completes template adjustments and time off requests, holiday blocks in Chart Links Schedule System. -Monitors schedule and provides problem solving assistance to receptionist to facilitate balanced and full clinician schedules. Registering: -Registers patients into computer system, taking accurate information. When unable to easily find correct information, asks for help, or provides correction at a later appropriate time. -Strives to register patients over the phone prior to arrival in the department. -Facilitates insurance information into the department and to the billing department. -Strives to stay current with health insurance, and benefits. -Works to minimize denials in conjunction with Department Reimbursement and Eligibility Specialist. -Assures timely registration of patients from physician office suites particularly Hand and Splint Patients. Billing: -Collects copayments from patients in a service orientated manner with accuracy. -Completes computerized accounting of collections each shift, and processes to Accounts receivable. Reconciles drawers each day. -Oversees charge input daily. Monitors staff charge sheets for accuracy and completeness. Reviews printout of generated charges for accuracy. -Corrects outpatient registration monthly from reoccurring patients for finance department in conjunction with Reimbursement and Eligibility Specialist. -Inputs and corrects ICD numbers as able. Supporting Daily Department Flow and Practice Operations: -Resolves patient issues and works to bring a positive outcome to difficult patient encounters. Provides problem solving assistance to receptionist as well. -Work as a member of the Rehabilitation Department Team as well as the greater hospital interdisciplinary team. Strives to work harmoniously with others and develop positive and effective working relationships, and demonstrate a team attitude toward rehabilitation. -Uses tact and diplomacy when dealing with difficult issues. -Effectively interacts with all levels of management and team. -Establish and maintain a responsible work plan. -Orders office supplies on a timely basis with awareness to the budget. -Takes initiative to problem-solve departmental issues including maintenance, telecom, and IT. -Records consults for inpatient Speech, PT, and OT. Facilitates staff picking up the consults. -Assists with training/orientating new staff to front desk for coverage and to assist with their job. -Participates in department or hospital wide committees. -Plans and implement staffing for front desk. Including coverage for planned and unplanned absences, covering peak volume periods, and scheduled staff breaks. -Demonstrates the ability to identify patient and departmental priorities and respond appropriately. -Meets regularly with clinical supervisor/outpatient manager to identify abilities and promote patient care, communication and assist in professional development. -Communicates to supervisor any problems, concerns, issues, suggestions, recommendations and works to resolve in a timely manner. Assists to develop programs within the department. -Demonstrates flexibility in scheduling to accommodate needs of patients and department. -Attends Administrative Support Meeting to facilitate patient care and staff support. Facilitates problem solving and implementation of regulatory changes. Qualifications Education: High School Diploma or Equivalent required Associate's Degree or Bachelor's Degree preferred in secretarial sciences. Experience: 3-5 years Medical Environment or clinical practice Acute Hospital experience preferred Knowledge, Skills and Abilities: Staff adheres to all I C.A.R.E. Standards. Ability to communicate with patients, families, the interdisciplinary team, and colleagues to achieve clinical goals. Outstanding interpersonal skills: communicating in a positive, professional manner. Ability to carry out responsibilities of the position with patients with use of interpreter, cultural differences, department age ranges and special needs the patient may have Computer skills. Understanding of HMO, Managed Care and various coverage options. Ability to work independently exercising excellent judgement. Ability to prioritize challenging workload with strong problem solving skills. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 1153 Centre Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.56 - $27.58/Hourly Grade SF1130 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working a varied shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Functions as a Central Registration specialist with primary accountability is to the Practice Manager with oversight by the Practice Supervisor and Director of Clinical Operations. Principle responsibility is for the collection of registration data, collection of copayments and any outstanding balances. Exhibits an understanding of the organization, its programs and procedures related to the operations of the surgical office. Expert handling of patient issues and patient confidentiality are mandatory. This is a full-time, 40 hrs./wk. position, primarily located at 2 Dudley Street (Rhode Island Hospital). This position may be required to float to other Brown Surgical sites, as needed. ESSENTIAL FUNCTIONS: Greet patient at front desk reception. Responsible to obtain and update demographic data and HIPAA data required at each visit. Collections of patient copayments when indicated. Posting of copayments in patient management system. Collections of past due balances or deductibles when applicable. Verification of patient eligibility in patient management system as well as insurance carrier websites to ensure active coverage. Notify secretarial staff when insurance is inactive. Obtain insurance referrals. Scanning all registration documents and linking in the EMR. Signing up patients for Current Care. Responsible for any other duties as may be assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: High School Diploma or equivalent. 1-2 years of experience in medical office (preferred) Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Computer literate with basic knowledge of Microsoft Products. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel between offices between may be required. SUPERVISORY RESPONSIBILITY: None. Employees are required to be vaccinated against Covid as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Surgical Associates welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth. Monday-Friday, 8:30AM-5:00PM

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting patients encounter * Check In / Check Out: * Greeting and directing patients, families and visitors * Monitoring daily schedule and coordinating flow with clinicians/supervisors * Reconciling payments and preparing deposits, providing record of transactions in Hospital systems * Facilitating and directing communication with Financial Counseling * Administrative: * Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services * Providing routine clerical support as needed Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.