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  • Patient Experience Representative II-Ambulatory (Needham)

    Boston Children's Hospital 4.8company rating

    Patient access representative job in Needham, MA

    Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy. Key Responsibilities: ·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone. ·Registration: Registers new patients, verifies insurance information, and collects co-payments. ·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience. ·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support. ·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests. ·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal. ·Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications Education: High School Diploma / GED Experience: Internal: Minimum 6 months as a PER; External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $41k-49k yearly est. 1d ago
  • Surgical Scheduler

    Insight Global

    Patient access representative job in Lowell, MA

    Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! Schedule: Mon - Friday 8-4pm EST. This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager. Responsibilities • Maintain surgical and procedure schedule for the facility • Coordinate all necessary providers and clinical staff for procedures • Maintain clear communication with patients and/or families throughout scheduling process • Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff • Maintain schedule for pre-operative and post-operative patient appointments as necessary • Assemble pre-surgical packet and operative notes for billing purposes • Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems • Liaise with hospital surgical personnel • Monitor insurance authorization for procedures • Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office • Maintain quality standards as it relates to HIPAA regulations • Cover front desk operations as needed REQUIRED SKILLS AND EXPERIENCE 1+ years of experience scheduling patient surgeries, hospital scheduling 1+ years of healthcare experience / front desk at a specialty practice Ability to work ON SITE IN PERSON 5 days a week - this is not remote. Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed Experience using EPIC High school diploma
    $39k-78k yearly est. 22h ago
  • Patient Service Representative-Bilingual

    Monument Staffing

    Patient access representative job in Boston, MA

    Our client, a major hospital in Boston with a fantastic reputation, is seeking to hire multiple Bilingual Patient Care Representatives to support administrative and customer service functions. The ideal candidate is a recent college grad or someone with 1-2 years of administrative or customer service experience looking to make an impact with a healthcare organization that is helping to save lives. **Must be fluent in Mandarin OR Arabic *This a hybrid position requiring 4 days onsite, 1 WFH (after the training/probationary period). *Must be able to commute to Boston (parking is limited but very accessible via public transportation). Key Responsibilities Patient Services Support-Providing high-level support to international patients. Acting as the first point of contact, answering questions, and providing information via phone, email, or in person. Administrative Tasks-Completing necessary paperwork and documentation. Obtaining records from international offices as needed. Bilingual Communication:-Utilize bilingual fluency to communicate with patients and international offices as needed Requirements BA/BS Degree preferred Bilingual/Fluent in Mandarin or Arabic 1-2 years of administrative or customer service experience ideal Excellent verbal and written communication skills Computer skills including the Microsoft Office Suite Long-term interest in working in a healthcare setting **Full Job Description will be shared prior to an interview with my client **Apply here or email along with a copy of your resume to creid@monumentstaffing.net to be considered
    $32k-39k yearly est. 2d ago
  • Customer Service Representative

    Net2Source (N2S

    Patient access representative job in Marlborough, MA

    Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.
    $32k-41k yearly est. 22h ago
  • Plastic Surgery Practice Sales - Patient Care Coordinator

    Yellowtelescope

    Patient access representative job in Worcester, MA

    Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.
    $20k-48k yearly est. 1d ago
  • Medical Receptionist-- VARDC5695539

    Compunnel Inc. 4.4company rating

    Patient access representative job in Wellesley, MA

    Job Details: Medical Receptionist Shift: 8H Day; 08:30 AM - 05:00 PM; 40 hrs Week Job Type: Contract We are seeking a professional and customer-focused Front Desk / Telephone Receptionist to support daily operations at our Wellesley location. The ideal candidate will have strong communication skills, prior front desk experience, and hands-on EPIC knowledge. This role requires professionalism, reliability, and the ability to provide an excellent patient experience. Key Responsibilities Greet and check in patients in a courteous and professional manner. Answer incoming phone calls and assist with inquiries. Schedule and confirm patient appointments. Maintain accurate and timely documentation in EPIC. Provide exceptional customer service to patients, visitors, and staff. Support front desk administrative tasks as needed. Required Qualifications Must live within 30 minutes of Wellesley, MA. EPIC experience required. Previous front desk or receptionist experience required. Experience answering phones and scheduling appointments. Strong customer service and communication skills. Preferred Qualifications (if any) Prior healthcare experience preferred.
    $40k-47k yearly est. 1d ago
  • Front Desk / Insurance Coordinator

    Plymouth Orthodontics

    Patient access representative job in Plymouth, MA

    NOW HIRING: Front Desk / Insurance Coordinator Plymouth Orthodontics Plymouth, MA If youthrive in fast-paced environments,love people, and canjuggle tasks like a pro, keep reading. Were ahigh-growth, modern orthodontic practiceobsessed withelite hospitality,streamlined systems, and delivering a5-star patient experienceevery single day. And were looking for afront desk superstarwho can keep up. Youre the type of person who: Gets arush from a busy, fast-paced day Knowsinsurance verificationlike its your second language Lovestechnologyand picks up new systems FAST Lives forhospitality warm, friendly, professional Stayscalm under pressureeven when the phones light up Wants togrow, not just work another job Shows upearly, takesownership, and cares about thedetails If thats you You will THRIVE here. Skills That Make You a Perfect Fit Experience withinsurance verification+ understanding PPO dental plans Comfortable with Cloud9,Slack,Google Workspace(Drive, Sheets, Calendar), and digital tools Strongorganizational skills you follow up, follow through, and follow the system Ability tomultitask like a boss Positive energywith elite communication Ahospitality mindset: warm greetings, kindness, professionalism Loves being part of agrowing teamand contributing to the culture Schedule Monday Thursday 8:00 AM 5:30 PM (Three-day weekends always.) What Youll Do Greet patientswith genuine warmth and enthusiasm Answer phones+ schedule appointments with accuracy Verify insurancequickly and confidently Keeptreatment plansand patient data organized NavigateCloud9like a champ Help maintain aclean, efficient, professionalfront-desk flow Support the teamwhen things get busy (which is often in the BEST way) This isnt a slow office. This is ahigh-energy, high-standard, high-growth orthodontic practice. If that excites you, youre our person. Compensation Competitive pay- based on experience We take care of our team because they take care of our patients Why Join Us Work with adoctor and leadership team who actually care Growth-oriented practicewith opportunities to advance Fun, supportive culture Clear expectations +strong systems Make areal impacton patients every single day At Plymouth Orthodontics, we believe a healthy smile should come with a fantastic experience. Led by Dr. Ourania Vitsas, our boutique orthodontic practice in Plymouth, MA combines cutting-edge treatment with a welcoming, patient-first atmosphere. Were a growing team that loves laughter, creativity, and delivering top-notch care. Join us in making orthodontics fun and approachable for every patient who walks through our door!
    $31k-39k yearly est. 1d ago
  • Medical Billing Specialist

    Variantyx

    Patient access representative job in Framingham, MA

    We are transforming precision medicine. Variantyx is a technology-driven precision medicine company providing state-of-the-art diagnostic solutions for rare genetic disorders and reproductive genetics markets, and treatment optimization in oncology. Our proprietary whole genome analysis platform allows us to better understand a person's genetic makeup, leading to unmatched diagnostic capabilities and improved personalized treatment recommendations. Role Description: Variantyx, Inc. is looking for an experienced Medical Billing Specialist to help complete our daily billing tasks to include patient billing, claim rejections, appeal submission and follow-up. In this high visibility role reporting to the Director of Market Access and Reimbursement you will be responsible for developing and executing companywide RCM initiatives and overseeing day-to-day RCM activities to directly contribute to overall company growth and profitability. Strong organizational, data entry, attention to detail and follow-up abilities are a must for a successful candidate. Ideal candidate will have extensive experience in denial and appeal management for genomic testing. Responsibilities ● Conduct follow-up inquiries for outstanding claims with third party payors. ● Review claims issues, make corrections as needed, and rebill. ● Review explanation of benefits to ascertain if the claim processed and paid correctly. ● Assist in creating and submitting appeal packages for denied claims. ● Performs other essential duties as assigned. Qualifications: ● An associate's degree in healthcare or equivalent work experience. ● Proficient in Microsoft Office, and Salesforce. ● Genetic and or pathology billing knowledge a plus. ● Previous experience with XiFIN or related billing system ● Knowledge of office administration procedures with the ability to operate most standard office equipment. ● Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. ● Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
    $37k-49k yearly est. 4d ago
  • Patient Services Coordinator III

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Patient access representative job in Boston, MA

    Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGH Vascular Surgery We are seeking a highly organized and compassionate individual to join our Vascular Surgery team as a Patient Services Coordinator III. This pivotal role serves as a key liaison between patients, providers, and clinical staff, ensuring a seamless and supportive experience throughout the continuum of care. The ideal candidate will bring advanced administrative skills, a strong understanding of outpatient clinical operations, and a commitment to delivering exceptional patient service in a fast-paced surgical environment. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $19-27.2 hourly Auto-Apply 35d ago
  • Central Registration Specialist

    Brown Medicine 4.3company rating

    Patient access representative job in Providence, RI

    Functions as a Central Registration specialist with primary accountability is to the Practice Manager with oversight by the Practice Supervisor and Director of Clinical Operations. Principle responsibility is for the collection of registration data, collection of copayments and any outstanding balances. Exhibits an understanding of the organization, its programs and procedures related to the operations of the surgical office. Expert handling of patient issues and patient confidentiality are mandatory. This is a full-time, 40 hrs./wk. position, primarily located at 2 Dudley Street (Rhode Island Hospital). This position may be required to float to other Brown Surgical sites, as needed. ESSENTIAL FUNCTIONS: Greet patient at front desk reception. Responsible to obtain and update demographic data and HIPAA data required at each visit. Collections of patient copayments when indicated. Posting of copayments in patient management system. Collections of past due balances or deductibles when applicable. Verification of patient eligibility in patient management system as well as insurance carrier websites to ensure active coverage. Notify secretarial staff when insurance is inactive. Obtain insurance referrals. Scanning all registration documents and linking in the EMR. Signing up patients for Current Care. Responsible for any other duties as may be assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: High School Diploma or equivalent. 1-2 years of experience in medical office (preferred) Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Computer literate with basic knowledge of Microsoft Products. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel between offices between may be required. SUPERVISORY RESPONSIBILITY : None. Employees are required to be vaccinated against Covid as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Surgical Associates welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.
    $28k-33k yearly est. Auto-Apply 5d ago
  • Scheduling Specialist

    Radiology Partners 4.3company rating

    Patient access representative job in Chelmsford, MA

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working a varied shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned
    $27k-31k yearly est. 20h ago
  • Patient Experience Representative I: Needham, Massachusetts

    Msccn

    Patient access representative job in Needham, MA

    Status Full-Time Standard Hours per Week 40 Job Category Administration Regular, Temporary, Per Diem Regular Pay Range $19.06-$27.64 Hourly Office/Site Location Needham Remote Eligibility Onsite Only Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. 100% onsite at Needham Required schedule: 6:30am - 3:00pm Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital offers competitive compensation and unmatched benefits for eligible positions; including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children's Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children's Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
    $19.1-27.6 hourly 10d ago
  • Clinical Scheduling Specialist - Lymphoma

    Dana-Farber Cancer Institute 4.6company rating

    Patient access representative job in Boston, MA

    This is a hybrid position with 2-3 days onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients * Obtains detailed clinical information by telephone or electronically. * May provide basic information regarding the need for insurance referral(s). * Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority. * Performs independent patient and outside provider call triaging * Serves as a liaison between patient/family/provider. * Resolves issues directly or ensures appropriate management of call by others. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * May be required to perform other duties as required by the clinical practice support team. * May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. * Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly. * Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed. * Prepares open and close provider schedules and handles daily schedule changes. * Performs past-pending reconciliations. * Enters data into patient care related databases. Qualifications * A Bachelor's Degree in health administration or related field is strongly preferred. * A minimum of one year of related health care and/or customer service experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Demonstrated ability to carry out complex scheduling as required * Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed * PC proficiency * Ability to work productively in a remote environment * Knowledge of medical terminology preferred Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster
    $21.9-26.2 hourly Auto-Apply 16d ago
  • Patient Experience Representative I-Ambulatory (Waltham)

    Children's Hospital Boston 4.7company rating

    Patient access representative job in Waltham, MA

    is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed * Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records * Processes prescription refills, letters, and external requests * Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $45k-54k yearly est. 16d ago
  • Registration Coordinator 7:30am-4:00pm Saturday and Sunday

    Brigham and Women's Hospital 4.6company rating

    Patient access representative job in Newton, MA

    Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Job Summary: Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration and Outpatient Service Centers. (Patient call Center, Lab/Imaging Services, Natick and Wellesley) Registration Coordinators are accountable and responsible for creating and/or updating a medical record after searching the Master Patient Index (MPI). They obtain demographic information, insurance policy numbers, and subscriber information from patients, in person, over the telephone, or via the web. Registration Coordinators are accountable and responsible for insurance eligibility verification, completion of all required forms, scanning documents, and co-pay collection. Essential Functions: · Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, NWH departments, and Patient Access Leadership Team. · Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information. · Complies and stays current with established hospital and departmental policies, procedures, and objectives including all patient identification, assigned area of work, safety, emergency preparedness, and infection control protocols. · Admitting: responsible for bed assignment, beeper management, admitting, escorting patients to floor, and communicating with Nurses, Unit Staff, and physician offices. Ensures the accurate and timely completion of all paper work relating to deaths, death certificates, autopsies, and organ bank. Works on workques. · Maternity: Registers patients for Antenatal, Observation, or Inpatient. updates newborn accounts, filling, enters pre-in accounts, and creates folders. Works on workques. · Emergency: register all patients - ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on workques. · Patient call center: Answers incoming calls in a timely fashion, Verifies appointments, confirms registration and billing information. Works on workques and web registrations. · Henderson: Registers all surgical patients, provides appropriate instructions, secures valuables, utilizes Tracking system, and assists families. Calls and creates accounts for all upcoming surgical patients. Works on workques. · Concierge Desk: provides excellent customer service. Maintains wheelchairs. Ensures lobby, concierge, brochure rack, vendor log, distribution log, Concierge binder, and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on workques · Outpatient Service Center: checks patients in, acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on workques · Notifies appropriate Patient Access Leader of systems and training issues and opportunities. Qualifications High school diploma required, some college preferred · Typing skills of at least 25 WPM · Medical terminology preferred · Strong customer service skills required · Demonstrated ability to perform in a team-oriented environment. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 8 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $19.4-27.7 hourly Auto-Apply 10d ago
  • Patient Representative

    Hire Partnership

    Patient access representative job in Boston, MA

    Create Meaningful Patient Experiences as a Patient Representative! Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience! Location: Boston, MA, fully onsite Duration: Direct hire! Hours: Monday-Friday 6:00am - 2:30pm Pay: $22/hour Responsibilities: Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines Obtain and enter lab orders from providers, maintaining accuracy and confidentiality Perform front desk check-in functions, including patient identification verification Create orders and import outside images from digital media into Epic Manage patient CDs, ensuring efficient intake Deescalate patient grievances while maintaining high customer service standards Ensure compliance with all organizational policies, including HIPAA regulation Qualifications: Must have at least 2 years of medical administrative experience in a fast-paced setting Bachelor's degree is strongly preferred Exceptional customer service abilities, especially under pressure Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT
    $22 hourly 36d ago
  • Patient Representative - Lynn (Spanish Speaker preferred)

    Gather Health

    Patient access representative job in Lynn, MA

    Who is Gather Health? Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. What is this role about? Similar roles in medical clinic settings would have titles such as "Practice Administrators" or "Practice Coordinators". We call this role "Practice Operations Partner" because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the "face of our clinic", since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model. What are some of the day-to-day duties? This clinic-based role will include, but not limited to, the following responsibilities: * Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members * Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc. * Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking * Sorting and triaging incoming mail and faxes including scanning and e-filing documents * Providing information and facilitating office tours for patients interested in joining our practice * Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc. * Verifying patient insurance via phone or online and collecting applicable copays for services * Assisting with scheduling follow-up appointments and referral appointments * Assisting with scheduling transportation for our patients * Preparing and submitting accurate insurance claims within the required timeframes * Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion * Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles * Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals * Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible * Additional duties as assigned Requirements What are the requirements for this position? * High school diploma or G.E.D. * Minimum of two years of experience working a front desk function in a medical clinic (primary care clinic preferred) * Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person * Experience with basic office tools such as email, Outlook calendar, etc. * Strong verbal, written, and reading comprehension skills in English * Ability to work regular office hours Monday through Friday What are the preferred, "nice to have" requirements? * Strong knowledge of Medicare billing and CPT coding * Experience in a call center environment * Experience with Athena or another Electronic Health Record software * Experience with seniors, under-served populations, individuals with disabilities or other complex social needs * Bilingual in Spanish What are the traits of someone most likely to succeed in this role? * Organized - manages time effectively and operates efficiently * Motivated - thrives in a busy environment * Friendly - people enjoy their company because of their joyful nature * Compassionate - they treat people with kindness * Patient - they are not easily frustrated or flustered * Resourceful - they are creative when it comes to problem solving * Positive - sees glass as is half full vs. half empty * Reliable - takes responsibilities seriously and always shows up on time What are the hours for this position? Monday - Friday from 9a-6p Why should I join Gather Health? * We are a mission-based organization that is passionate about changing the way seniors experience primary care * Our business model is unique and on the cutting-edge of the primary care industry * Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues * We are intentionally building a strong company culture and providing a compassionate and joyful work environment * The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space * We offer competitive pay and benefits for our Full-Time colleagues, including: o Market-based base salaries o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period) o 11 Paid Holidays o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment o Short and Long-Term disability insurance at no cost to you o Basic life insurance coverage at no cost to you o 401K match up to 4% of income o Employee Assistance Program at no cost to you o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.) I'd like to know more - what's the next step? Great! An employment relationship is a two-way street - as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there. Salary Description $18-25 per hour dependent on experience
    $18-25 hourly 8d ago
  • Patient Representative

    Miravistarehab

    Patient access representative job in Coventry, RI

    State of Location: Rhode Island Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Full-time Coventry, RI $18-22/hr Elite Physical Therapy, part of the Ivy Rehab Network Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. IvyAdmin We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com
    $18-22 hourly Auto-Apply 30d ago
  • Patient Records & Intake Representative

    MFM Health

    Patient access representative job in Danvers, MA

    MFM Health, a growing and innovative private medical practice, is seeking a detail-oriented and patient-focused Patient Records & Intake Representative to join our team full-time at our Danvers location. This key role ensures accurate patient record management, smooth intake processes, and exceptional first impressions for our patients. What We Offer: Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match. Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment. Responsibilities: Greet and register patients with professionalism and compassion Collect, verify, and enter patient demographic, insurance, and medical information into the EMR system Manage incoming and outgoing medical records, ensuring accuracy, confidentiality, and compliance with HIPAA Process medical record requests from patients, providers, and third parties Support providers and clinical staff with accurate documentation and timely updates to patient charts Handle patient inquiries in person, by phone, or electronically with efficiency and care Collaborate with the front desk, clinical teams, and billing staff to ensure smooth workflows Perform other administrative and intake duties as assigned Qualifications: High school diploma or equivalent required; associate's degree preferred Previous medical office experience strongly preferred EMR experience preferred (Epic, Athena, eClinicalWorks, or similar systems) Strong organizational skills and attention to detail Excellent communication and interpersonal skills Ability to multitask, prioritize, and work effectively in a fast-paced environment Commitment to patient confidentiality and HIPAA compliance Pay: $19 to $24 per hour About MFM Health Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!
    $19-24 hourly Auto-Apply 60d+ ago
  • Principal Specialist Scheduling, Production Control

    RTX Corporation

    Patient access representative job in Andover, MA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Confidential At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an opportunity for a Production Control Scheduling Specialist in the Andover, Ma, Advanced Electronics Subassembly (AES) work center. The successful candidate has a working knowledge of Material Requirements Planning (MRP) systems in a manufacturing environment and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross functional teams, programs, and business units to maintain and meet organizational goals and objectives. These groups include Production Control, Planning, Operations, Quality, and Manufacturing/Test/Design Engineering, Integrated Supply Chain, Finance, and Maintenance Operations. The individual in this role will need to quickly develop credibility and influence while leveraging strong interpersonal skills, aligning the operations' execution plan to meet critical customer deadlines with supply chain strategies and financial targets. Achieving/exceeding goals using CORE and lean methodologies are critical performance criteria for this position. You will foster a working environment that promotes safety, security, compliance, and quality while achieving overall customer requirements. You will actively establish, lead, and participate in continuous improvement projects within Raytheon, as well as at the enterprise level. What You Will Do * Material Availability Analysis, Tracking, and Reporting * Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in shop floor and MRP system, delivery to next step (inventory or shipment), and meeting MRP schedule * Maintaining integrity of the shop floor, MRP, and inventory systems through key performance metrics * This will be a 1st shift schedule from 630am - 330pm. * This will be an onsite role in our Andover, MA facility. Qualifications You Must Have * Typically requires a University Degree or equivalent experience and minimum 2 years prior relevant experience, or an advanced degree in a related field * Experience to include planning, scheduling, production control, supply chain, manufacturing, operations, or relevant project management experience * Experience with MRP and/or Special program access. Qualifications We Prefer * Experience utilizing lean manufacturing concepts with a proven track record of lean or six sigma project implementations. * Experience with Wave track and in Material and Inventory Control-type systems such as Kanban, SMI, Continuous Flow Manufacturing What We Offer * Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! * Please consider the following role type definition as you apply for this role. * Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. * Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $30k-48k yearly est. Auto-Apply 9d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Brockton, MA?

The average patient access representative in Brockton, MA earns between $33,000 and $52,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Brockton, MA

$42,000

What are the biggest employers of Patient Access Representatives in Brockton, MA?

The biggest employers of Patient Access Representatives in Brockton, MA are:
  1. South Shore Health
  2. Signature Healthcare
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