Patient access representative jobs in Wekiwa Springs, FL - 1,645 jobs

Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

*Now Hiring: Mortgage Customer Support Representative* Location: Daytona Beach, Florida Pay: $17/hr (English) | $18.50/hr (Bilingual - Spanish) Join Proctor - Where Your Career Takes Flight Are you ready to turn tough conversations into real solutions? Proctor is looking for resilient, sharp, and customer-focused individuals to join our Team as Insurance CSR. If you thrive and grow with a company that's scaling fast, this is your moment. Why Proctor? * *Rapid Growth*: From 300 to 1300+ employees - and we're just getting started. * *Brand-New Facility*: Work in our clean, modern South Ridgewood Avenue Daytona Beach, FL office. * *Career Advancement*: Promotions available from Day 1 - mentor, team lead, supervisor, manager, and more. * *Part of Brown & Brown Insurance*: After 1 year, explore roles across the B&B family. * *Monthly Bonuses*: Up to $200/month for top performers. * *401(k) Match*: Up to 5% + discounted B&B stock. * *Benefits*: Medical, dental, vision, PTO, life insurance, disability, HSA, and more. What You'll Do * Navigate multiple systems to research and resolve issues. * Liaise between homeowners, lenders, and Proctor. * Document everything clearly in our claims system. * Make outbound calls when needed. What You Bring * Working cellphone (for dual authentication) * 1 year of call center experience * Strong PC navigation and typing skills (35+ WPM) * Excellent verbal and written communication * Reliable transportation Schedule & Training * Start Date: Jan 28 (30 days Training) | 9:30 AM - 6 PM (On-site) * Hybrid Eligible: After Training * Hybrid Schedule: 10:30 AM - 7 PM | Mon-Fri Work Culture * Casual dress code (jeans & shirts OK - just no graphics or rips) * Cube-style setup with dual monitors and wired headsets * Live hotline support during calls * Clean, energetic, and collaborative environment Ready to rise with Proctor? Apply now and be part of a team that's making a difference - one claim at a time. #priorityeast *Job Type & Location*This is a Contract to Hire position based out of Daytona Beach, FL. *Pay and Benefits*The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Daytona Beach,FL. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

BILLING SPECIALIST (Hybrid) The Billing Specialist is responsible for preparing, reviewing, and issuing accurate invoices, ensuring compliance with contracts, rate schedules, and company policies. This role works closely with operations, project management, and accounting teams to reconcile billing, resolve discrepancies, and maintain accurate records. The Billing Specialist plays a critical role in maintaining client satisfaction, supporting revenue recognition, and improving billing processes. Key Responsibilities Invoice Preparation & Accuracy Review - Prepare, review, and issue customer invoices accurately in accordance with contracts, rate schedules, and company policies. Contract & Rate Verification - Verify billing details against contracts, purchase orders, work orders, and approved rates. Coordinate with the Project Management team to confirm billing accuracy. Time, Equipment & Service Reconciliation - Reconcile timesheets, rental invoices, master schedules, and equipment usage to ensure all billable work is captured correctly. Billing Schedule Management - Manage weekly and monthly billing cycles to ensure timely invoicing. Compliance & Documentation - Ensure all invoices meet client, regulatory, and audit requirements, including maintaining required backup documentation. Accounts Receivable Coordination - Collaborate with Accounting/AR to resolve billing discrepancies, adjustments, credits, and rebills. Client Billing Inquiries & Dispute Resolution - Respond to customer billing questions, resolve disputes, and coordinate corrections promptly and professionally. Data Entry & System Maintenance - Enter and maintain accurate billing data in the company's accounting system. Reporting & Reconciliation - Generate billing reports, prepare monthly income accruals, and support month-end close activities. Process Improvement & Internal Collaboration - Identify opportunities to improve billing processes and collaborate with operations, project managers, and finance to enhance Qualifications & Experience High school diploma required, associate degree in business administration or related field preferred. 2+ years of billing, accounts receivable, or accounting experience (construction, services, or project-based industries preferred). Strong attention to detail and accuracy. Excellent organizational, analytical, and problem-solving skills. Proficiency in Microsoft Excel required and QuickBooks experience preferred. Strong communication skills for interacting with internal teams and clients. Ability to manage multiple priorities and meet deadlines. Work Conditions Office-based role with some interaction with field or project teams as needed. Occasional overtime may be required during month-end or peak billing periods. Equal Opportunity Employer committed to providing a workplace that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status.

+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills **Responsibilities:** + Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting **Experience:** + Strong ability to multi-task and strong time management skills + Ability to function in a high-volume, fast-paced environment + Dependable and strong work ethic + Ability to accept and implement feedback and coaching **Skills:** - Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience - Experience working in a health care/pharmaceutical industry environment - Understanding of challenges associated with patients' medical condition **Education:** + High School or bachelor's degree in any field. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process. PRIMARY FUNCTIONS 1.Provide a courteous, professional working environment 2.Maintain effective communication with patients, coworkers, and supervisor 3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility 4.Verify insurance and set eligibility dates in system 5.Call and remind patients to bring missing information to their appointment 6.Collect payments and patient-responsible balances 7.Post charges to patient accounts 8.Scan and import demographic and clinical documentation into patient charts 9.Schedule appointments as needed 10.Monitor patient schedule to accommodate walk-in patients 11.Direct patients to the proper department for assistance 12.Answer multi-line telephone system 13.Operate office equipment, i.e. fax, copier, computer, and credit card machine 14.Provide copies of patient medical records as requested 15.Contribute to the positive image of the front office operations 16.Other responsibilities as assigned EDUCATION AND EXPERIENCE 1.High school diploma or equivalent is required KNOWLEDGE, SKILLS, AND ABILITIES 1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes 2.Money and balancing skills 3.Knowledge of bank deposits 4.Good communication skills 5.Ability to function effectively under stress 6.Good evaluative judgment 7.Computer literacy 8.Ability to perform accurate data entry 9.Ability to work well with people 10.Ability to multi-task ADDITIONAL QUALIFICATIONS 1.Bilingual (English/Spanish/Creole) a plus. 2.One year experience preferred. RELATIONSHIP REPORTING 1.Reports to the Center Manager PHYSICAL REQUIREMENTS 1.Ability to sit and view a computer screen for extended periods of time 2.Ability to perform repetitive hand and wrist motions for extended periods of time 3.Ability to handle and/or feel objects, tools, etc. 4.Ability to frequently walk, stand, and reach with hands and arms 5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl 6.Ability to occasionally lift and/or move up to 25 pounds 7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. The Billing & Collections Commission Coordinator is responsible for managing and resolving commission-related discrepancies, processing financial adjustments, and maintaining accurate records of agent debit balances and commission payments. This role requires strong analytical skills, attention to detail, and effective communication with internal departments and external agencies. JOB DESCRIPTION: Shift: 8 AM - 4:15 PM ET Key Responsibilities: Manually transcribe data into spreadsheets due to formatting incompatibility. Perform itemized reviews to determine if balances increased, decreased, or were resolved through payment or activity. Classify items as new or old and confirm if balances are over 90 days past due. Track collection efforts and update spreadsheets throughout the month. Analyze items requiring additional work or follow-up actions. Review commission chargebacks for reversing legal commissions. Submit PME requests to purge or release commissions. Research policies with commissions owed to CNA. Respond to escalated inquiries from the Call Center and other business areas. Contact agencies to obtain updated or corrected bank information for reissuing commission payments. Address missing or incomplete Direct Bill Commission enrollment forms. Recruit agencies for paperless/email notification options. Consolidate producer codes into unified statements. Update agency address changes and maintain accurate records in Agent Center. Submit requests for stop payments, reissues, and credit transfers. Follow up on undeliverable checks and obtain updated mailing addresses. Required Skills & Competencies: Proficiency in Microsoft Excel (including formulas, sorting/filtering, and pivot tables). Analytical Thinking: Ability to interpret financial data and identify discrepancies. Attention to Detail: High accuracy in manual data entry and reconciliation. Problem Solving: Skilled in resolving commission issues and handling escalations. Communication: Clear and professional interaction with agencies and internal departments. Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment. Customer Service: Strong relationship management and follow-up skills. Adaptability: Responsive to changing priorities and ad hoc requests. Collaboration: Works effectively across departments and with external partners. Education & Qualifications High school diploma or equivalent required; associate or bachelor's degree in Business, Finance, Accounting, or related field preferred. 2-4 years of experience in billing, collections, commissions processing, or financial operations. Experience working in insurance, financial services, or a corporate operations environment preferred. Familiarity with commission structures, agent billing, and reconciliation processes. #LI-DM1 #LI-Hybrid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois , Maryland, Massachusetts , New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.

Job Description: The purpose of this position is to help patients get access to the medications and therapies that they need. A Day in the Life as a Bilingual Patient Access Specialist: This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Bilingual Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Act as a liaison for field representatives, health care providers and patients About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Requirements Qualifications to be a Bilingual Patient Access Specialist: In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage 2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage 2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements Bilingual in both English and Spanish Excellent verbal communication skills and grammar Salesforce system experience preferred Benefits Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

## Data Entry \/ Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast\-paced, high\-volume environment. (Please see email communication for available shift schedules.) ### Key Responsibilities \- Perform accurate and timely data entry tasks, including creation of accounts and service cases. \- Update and maintain account information received from Medical Billers and related internal sources. \- Provide customer service support to assist with overflow volume from other teams. \- Ensure data accuracy and completeness across all records and documentation. \- Communicate professionally with internal teams and external stakeholders as needed. \- Support special projects and additional assignments as required. Requirements ### Required Qualifications \- Strong, accurate data entry skills with exceptional attention to detail. \- Preferred experience in Specialty Pharmacy or customer service environments. \- Professional\-level computer proficiency, including: \- Microsoft Office applications \- Email and web\-based platforms \- Keyboarding and general data entry skills \- Experience working with individuals in high\-pressure, time\-sensitive situations (via telephone or face\-to\-face) that require problem\-solving, decision\-making, sound judgment, and strong customer service capabilities. \- This experience may be obtained through a combination of professional work and post\-secondary education and does not need to come exclusively from a traditional customer service role. \- Strong multitasking abilities and effective time management skills. \- Ability to perform effectively in a high\-volume, fast\-paced environment. \- Dependable with a strong work ethic. \- Ability to receive, implement, and respond positively to performance feedback and coaching. ### Preferred Experience \- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred). \- Background in the healthcare or pharmaceutical industry. \- Understanding of the challenges faced by patients managing medical conditions. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"701525260","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Health Care"},{"field Label":"Salary","uitype":1,"value":"21\/hr"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"City","uitype":1,"value":"Maitland"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"32751"}],"header Name":"Patient Access Specialist","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00278007","attach Arr":[],"custom Template":"2","is CandidateLoginEnabled":true,"job Id":"**********43304136","FontSize":"15","google IndexUrl":"https:\/\/shyft6.zohorecruit.com\/recruit\/ViewJob.na?digest=4LHo2XQ5oyhVijP8sJZzNQqPfjK0.tsmvv71xdV2Eqs\-&embedsource=Google","location":"Maitland","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"gtloydb12b817bb144ea18a13c074504d2abd"}

Job DescriptionPatient Advocate - Patient Navigation Support (Full-Time) At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system. We are seeking a Patient Advocate: a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you'll be a trusted guide-helping patients overcome these barriers with patience, clarity, and respect. You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient's needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools. Ideal Candidate Profile: Prior experience in patient advocacy, case management, care coordination, or health coaching Familiarity with Medicare, Medicaid, or other public insurance programs Cares deeply about patient empowerment and reducing barriers to care Thrives in a fast-paced, startup environment Excellent problem-solving skills and a high tolerance for ambiguity Very well versed in technology and can learn new platforms quickly Strong communication and interpersonal skills Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required) Responsibilities: Serve as the ongoing point of contact for Medicare patients after their intake appointment Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments) Troubleshoot issues related to online portals, referrals, or provider communication Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH) Document clearly and update care plans in our internal systems Provide warm, empathetic, and culturally responsive support to every patient Qualifications: 3+ years of experience in a patient-facing healthcare or social services role Strong working knowledge of the U.S. healthcare system, especially Medicare Comfortable using EHRs, CRMs, and patient messaging tools Experience supporting older adults or vulnerable populations RN, CMA or BCPA certification preferred but not required Role: This is a full time role. You will be working 9am-5pm in your local time zone. We have paid company holidays. Rate: $25/hour, 40 hours per week.

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. Duties and Responsibilities Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered. Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately. Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity. Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary. Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. Performs other duties as assigned by the Manager and/or Store Lead. Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends and holidays. Maintain regular and punctual attendance. Education High school diploma/GED Experience 1-3 years' experience working in a cannabis retail setting preferred Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports No direct reports Working conditions Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Orlando, FL Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

St. Luke's Cataract & Laser Institute is looking to hire a full-time, Care Coordinator at The Villages location! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy! About the Job The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. We are looking for individuals who can learn and retain medical knowledge, perform a variety of duties in a professional manner, and provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide exceptional customer service, have positive and professional verbal and written skills, and work well with co-workers, other staff, and medical staff. Basic Functions and Responsibilities (not all inclusive) * Manage inbound and outbound communication in a pleasant and courteous manner with healthcare providers * Assist referring and co-managed physicians and staff with scheduling needs and communication * Effectively gather and document information to patient records to include electronic records * Ensure confidentiality of all health information as required by HIPAA guidelines ensuring compliance This Job Is Ideal for Someone Who has: * Prior medical office experience (preferred but not required) * Prior experience in filing, typing, computer knowledge (preferred but not required) * Previous experience in a customer service role * Prior experience in Oculoplastic (preferred but not required) * Level head, and thrives in a fast-paced environment * Mobility in an office setting; sitting, standing, walking, and ability to exert up to 30 lbs of force If your previous experience doesn't check all of these boxes, but you love to learn and believe you are fit, we still want to hear from you! Company Mission "Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Benefits of working for St. Luke's * Medical, Dental, Vision, and Life Insurance * 401(k) with Employer Match * Paid Time Off and Holiday Pay * See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Are you an experienced Insurance Verification Representative looking for a new opportunity with a prestigious healthcare company? Daily Responsibilities: • Assisting overnight with any insurance verification needs • Accurate updates being made to the patient's account when processing claim reversals • Obtains new and existing prescription renewals • Proper handling of medications being returned to Rx Hours for this Position: Monday through Friday, 11.30PM-7.30AM Advantages of this Opportunity: • Competitive salary, negotiable based on relevant experience • Benefits offered, Medical, Dental, and Vision • Fun and positive work environment Qualifications • High School Diploma or G.E.D. • Extensive customer service skills • Experience with Microsoft Office (Word, Excel, Outlook) • Preferred: 1 yr of experience in performing insurance verification • Preferred: knowledge of PBMs and previous pharmacy experience Additional Information Interested in being considered? If you are interested in being considered for this position, please click the apply button below.

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description Includes but is not limited to the following. Other duties may be assigned. • Verify insurance for limits and parameters of policy. • Determine if prior authorization of pre-cert is necessary and work accordingly. • Input required patient data information into system. • Create verification note explaining benefits and other necessary information. • Process/reverse online claims as required. • Gather appropriate documentation, fill out necessary forms and submit authorization requests. • Process/reverse online claims as required o Ability to effectively interpret AND resolve PBM rejections. • Input required authorization information into system(s). • Ability to collaborate with Jr. & Sr. Team members to ensure appropriateness of the prior authorization documentation, and ensure completeness of the prior authorization questionnaires. o Ability to escalate difficult verification issues when unable to resolve timely. • Supporting group and management efforts with a positive attitude • Possessing “critical" and “out of the box" thinking • Provides interdepartmental support as needed The ideal candidate will also possess the following qualities: • Ability to trouble shoot prior authorization issues • Excellent internal customer service and communication skills • Excellent external customer service and communication skills • Understanding of how to refer patients to various assistance programs as needed based on patient's insurance coverage, or lack thereof. • Understanding of insurance and insurance related coding to support claim processing • Understanding of how to identify possible new contracting opportunities. • Understanding of government payors including Share of Cost • Understanding of how to requests vacation/lost/damage overrides from the insurance carriers when warranted Qualifications • Must have experience working with specialty infusion or pharmaceuticals • 2+ years of experience with medical insurance verification, benefits and eligibility investigations required. • Experience with submitting and obtaining prior authorizations • Strong computer proficiency • Knowledge of medical terminology • Excellent communication skills • Professional, reliable and dedicated • Ability to work cooperatively. • Ability to multitask. Additional Information All your information will be kept confidential according to EEO guidelines.

The Mesothelioma Center at Asbestos.com (************************** is the industry leader for patient advocacy, searching for a dedicated and knowledgeable Mesothelioma Patient Advocate to guide individuals and families through the complex healthcare journey associated with asbestos-related diseases. This role is crucial in providing support, education, and resources to patients while ensuring alignment with our organization's mission and values. The ideal candidate will possess deep knowledge of mesothelioma and related conditions, as well as the various treatments and support systems available. This role requires a compassionate, resourceful professional who is skilled at patient advocacy, navigating healthcare systems, and connecting individuals with the medical, legal, and financial assistance they need. Key Responsibilities Serve as the main point of contact, providing compassionate and professional support to patients, families, and caregivers seeking guidance and resources Evaluate patient needs and help them navigate treatment options, insurance coverage, financial assistance, and support services. Arrange referrals for medical appointments, financial services, mental health support, and legal assistance. Develop trust-based relationships with patients and their families to ensure they receive the best possible care. Stay informed on advancements in oncology and patient support services to provide up-to-date information. Collaborate with internal teams, including content writers and outreach specialists, to share insights and develop resources to support patients who are diagnosed with an asbestos-related disease. Represent the organization at industry events and conferences to learn more about what services and options are offered to patients. Qualifications & Experience Bachelor's degree in healthcare, nursing, behavioral science, or a related field (Master's, RN, or Doctorate preferred). 10+ years of experience in healthcare advocacy, patient navigation, or a related role. Experience working within hospital systems, treatment centers, or patient support organizations. VA-Accredited Claims Agent or legal experience related to healthcare advocacy is a plus. Board-Certified Patient Advocate certification or Patient Navigator training is preferred. Proficiency with CRM systems, Microsoft Office Suite, and online communication tools. Strong problem-solving skills and the ability to prioritize patient needs effectively. Why Join Us? Make a meaningful impact by guiding patients and families through critical healthcare decisions. Work within a mission-driven team dedicated to advocacy and support. Engage in professional development opportunities and stay at the forefront of patient care advancements. Enjoy a collaborative and supportive work environment. If you are passionate about patient advocacy and want to make a difference in the lives of those affected by asbestos-related diseases, we encourage you to apply!

Job Description Patient Advocate Specialist Orlando Health, St. Petersburg, FL ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program. Assess family dynamics and adapt communication style to effectively meet their needs. Obtain necessary authorizations and documentation from patients/families. Foster trust with patients while maintaining appropriate professional boundaries. Demonstrate cultural competence and empathy when engaging with vulnerable populations. HIPP Enrollment & Case Management Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details). Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions. Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments. Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy. Program Maintenance & Benefit Coordination Clarify how employer-provided health insurance works in coordination with Medicaid. Verify and update ongoing patient eligibility for HIPP to maintain continuity. Assist with resolving insurance-related issues upon request from patients or clients. Technology & Documentation Utilize CRM/case management system to manage referrals and patient records. Upload, scan, and securely transmit required documentation. Record patient interactions meticulously in compliance with privacy and legal standards. Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks. Client & Hospital Relationship Management Represent the organization as the on-site contact at the hospital. Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners. Always uphold the organization's values with ethical integrity and professionalism. Required Qualifications High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management. Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification. Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening. Preferred Qualifications Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field. Training in motivational interviewing, trauma-informed care, or medical billing/coding. Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy. Three to five years' experience in patient-facing roles within a healthcare setting. Full Bilingual proficiency in Spanish is strongly preferred. Core Skills & Competencies Technical Skills-Preferred Proficiency with CRM or case management systems. Knowledge of Medicaid/Medicare eligibility and benefits coordination. Ability to interpret medical billing and insurance documents. Strong compliance-based documentation practices. Interpersonal Skills Active listening and empathetic communication. De-escalation tactics for emotionally distressed patients. Cultural awareness and sensitivity in communication. Collaboration with cross-functional teams, including hospital and internal staff. Key Traits for Success Mission-Driven Advocacy - Consistently puts patient needs first. Ego Resilience - Thrives amid adversity and changing demands. Empathy - Provides compassionate support while ensuring professionalism. Urgency - Balances speed and sensitivity in patient interactions. Detail Orientation - Ensures accuracy and completeness in documentation. Cultural Competence - Demonstrates respect and understanding of diverse experiences. Adaptability - Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.

Job Description Our company was founded in 2005 and serves the Central Florida Geriatric population. We are a large practice with 25 providers that serve Skilled Nursing Facilities, Assisted Living Facilities and our homebound patients in the comfort of their home in 14 counties. We are committed to providing excellent care to our patients and buildings while reducing hospital readmissions. Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion. SUMMARY: The Patient Advocate Specialist will work closely with the Patient Advocate Manager and the Provider to develop a relationship with patients, their families, and caregivers. We assist as needed between provider visits- such as assisting with finding a specialist if needed, assisting with urgent needs such as relaying requests to the provider and other non-medical needs. We are your HPG Representatives! QUALIFICATIONS & ATTRIBUTES: High school diploma or GED Must be certified (CMA, RMA, MA, EMT, CNA or similar) Post high school education is advantageous. Proven experience working in a medical office. Working knowledge of medical terminology and medical insurance plans. Proficient in Microsoft Office applications (Word, Excel, Outlook). The ability to type and file accurately. Strong communication, interpersonal and presentation skills. Good computer and electronic record skills. Excellent organizational skills. Excellent interpersonal skills. Aptitude in problem-solving, critical thinking, and decision-making. Outstanding time management skills. Excellent written and verbal communication skills. Strategic thinking and analytical skills. Reliable Broadband internet for computer connection (WiFi) MAJOR AREAS OF RESPONSIBILITY: Uphold and actively promote the organization's mission and values in all tasks and interactions. Respond to Microsoft Teams messages, emails, and voicemails daily. Ensure all communications are addressed and resolved before the end of your shift. Stay current with healthcare policies to provide the best service to patients. Maintain and update assigned census. Use Microsoft Excel to analyze trends and monitor patient census data. Conduct monthly wellness calls with all patients/caregivers on your census. Perform monthly medication reconciliations for all patients on your census. Assists patients/caregivers in meeting needs, including non-medical concerns. Assist with rooming patients as needed. Review visit notes two days after each patient visit and follow up with the patient. Track and follow up on all orders and referrals sent after patient visits. Achieve and maintain weekly productivity goals. Enroll patients who qualify for Chronic Care Management. Document time appropriately in the CCM tracking software. Other tasks as designated by the manager.

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday through Friday and One Saturday a Month Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************