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The differences between personal service managers and service leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a personal service manager, becoming a service lead takes usually requires 4-6 years. Additionally, a service lead has an average salary of $83,844, which is higher than the $79,922 average annual salary of a personal service manager.
The top three skills for a personal service manager include patient care, customer service and product knowledge. The most important skills for a service lead are food service, food safety, and exceptional client.
| Personal Service Manager | Service Lead | |
| Yearly salary | $79,922 | $83,844 |
| Hourly rate | $38.42 | $40.31 |
| Growth rate | 6% | -4% |
| Number of jobs | 46,318 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 53% |
| Average age | 44 | 47 |
| Years of experience | 4 | 6 |
Personal service managers must have skills in communication, listening, problem-solving, tact, diplomacy, confidence, and patience. They oversee services, ensure that business needs are being met, supervise associates in customer service, and provide customer assistance. This career pays anywhere from $32K to $140K per year, and it requires a bachelor's, associate's, or even master's degree in business administration,
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Personal service managers and service leads have different pay scales, as shown below.
| Personal Service Manager | Service Lead | |
| Average salary | $79,922 | $83,844 |
| Salary range | Between $52,000 And $121,000 | Between $49,000 And $142,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | HSBC Bank | Meta |
| Best paying industry | - | - |
There are a few differences between a personal service manager and a service lead in terms of educational background:
| Personal Service Manager | Service Lead | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | University of Southern California | California State University - Bakersfield |
Here are the differences between personal service managers' and service leads' demographics:
| Personal Service Manager | Service Lead | |
| Average age | 44 | 47 |
| Gender ratio | Male, 38.3% Female, 61.7% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 12.2% Unknown, 4.6% Hispanic or Latino, 15.9% Asian, 5.1% White, 60.9% American Indian and Alaska Native, 1.2% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |