Phone operator vs bilingual operator

The differences between phone operators and bilingual operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a phone operator and a bilingual operator. Additionally, a bilingual operator has an average salary of $33,197, which is higher than the $30,289 average annual salary of a phone operator.

The top three skills for a phone operator include patients, customer service and phone calls. The most important skills for a bilingual operator are customer service, inbound calls, and scheduling appointments.

Phone operator vs bilingual operator overview

	Phone Operator	Bilingual Operator
Yearly salary	$30,289	$33,197
Hourly rate	$14.56	$15.96
Growth rate	-4%	7%
Number of jobs	87,484	32,746
Job satisfaction	-	-
Most common degree	High School Diploma, 39%	Bachelor's Degree, 34%
Average age	53	53
Years of experience	2	2

Phone operator vs bilingual operator salary

Phone operators and bilingual operators have different pay scales, as shown below.

	Phone Operator	Bilingual Operator
Average salary	$30,289	$33,197
Salary range	Between $25,000 And $36,000	Between $27,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between phone operator and bilingual operator education

There are a few differences between a phone operator and a bilingual operator in terms of educational background:

	Phone Operator	Bilingual Operator
Most common degree	High School Diploma, 39%	Bachelor's Degree, 34%
Most common major	Business	Business
Most common college	-	-

Phone operator vs bilingual operator demographics

Here are the differences between phone operators' and bilingual operators' demographics:

	Phone Operator	Bilingual Operator
Average age	53	53
Gender ratio	Male, 22.7% Female, 77.3%	Male, 39.1% Female, 60.9%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.6% Asian, 3.3% White, 59.1% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between phone operator and bilingual operator duties and responsibilities

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Bilingual operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Phone operator vs bilingual operator skills

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%

Common bilingual operator skills

Customer Service, 22%
Inbound Calls, 20%
Scheduling Appointments, 12%
Conference Calls, 9%
Outbound Calls, 7%
Telephone Calls, 7%