Phone operator vs call out operator

The differences between phone operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a phone operator and a call out operator. Additionally, a call out operator has an average salary of $32,733, which is higher than the $30,289 average annual salary of a phone operator.

The top three skills for a phone operator include patients, customer service and phone calls. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Phone operator vs call out operator overview

	Phone Operator	Call Out Operator
Yearly salary	$30,289	$32,733
Hourly rate	$14.56	$15.74
Growth rate	-4%	-4%
Number of jobs	87,484	37,567
Job satisfaction	-	-
Most common degree	High School Diploma, 39%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Phone operator vs call out operator salary

Phone operators and call out operators have different pay scales, as shown below.

	Phone Operator	Call Out Operator
Average salary	$30,289	$32,733
Salary range	Between $25,000 And $36,000	Between $26,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between phone operator and call out operator education

There are a few differences between a phone operator and a call out operator in terms of educational background:

	Phone Operator	Call Out Operator
Most common degree	High School Diploma, 39%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Phone operator vs call out operator demographics

Here are the differences between phone operators' and call out operators' demographics:

	Phone Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 22.7% Female, 77.3%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between phone operator and call out operator duties and responsibilities

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Phone operator vs call out operator skills

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%