Phone operator vs communication center operator

The differences between phone operators and communication center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a phone operator and a communication center operator. Additionally, a communication center operator has an average salary of $30,490, which is higher than the $30,289 average annual salary of a phone operator.

The top three skills for a phone operator include patients, customer service and phone calls. The most important skills for a communication center operator are customer service, emergency situations, and CCTV.

Phone operator vs communication center operator overview

	Phone Operator	Communication Center Operator
Yearly salary	$30,289	$30,490
Hourly rate	$14.56	$14.66
Growth rate	-4%	4%
Number of jobs	87,484	55,730
Job satisfaction	-	-
Most common degree	High School Diploma, 39%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Phone operator vs communication center operator salary

Phone operators and communication center operators have different pay scales, as shown below.

	Phone Operator	Communication Center Operator
Average salary	$30,289	$30,490
Salary range	Between $25,000 And $36,000	Between $23,000 And $39,000
Highest paying City	-	Los Gatos, CA
Highest paying state	-	Minnesota
Best paying company	-	Rockwell Collins
Best paying industry	-	Technology

Differences between phone operator and communication center operator education

There are a few differences between a phone operator and a communication center operator in terms of educational background:

	Phone Operator	Communication Center Operator
Most common degree	High School Diploma, 39%	Bachelor's Degree, 43%
Most common major	Business	Criminal Justice
Most common college	-	-

Phone operator vs communication center operator demographics

Here are the differences between phone operators' and communication center operators' demographics:

	Phone Operator	Communication Center Operator
Average age	53	53
Gender ratio	Male, 22.7% Female, 77.3%	Male, 60.2% Female, 39.8%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 4.0% Hispanic or Latino, 17.6% Asian, 3.7% White, 59.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between phone operator and communication center operator duties and responsibilities

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Communication center operator example responsibilities.

Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
Perform UNIX backups and report any necessary abnormalities.
Train new console operators on new Honeywell security system.

Phone operator vs communication center operator skills

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%

Common communication center operator skills

Customer Service, 26%
Emergency Situations, 8%
CCTV, 6%
Incident Reports, 6%
Security Systems, 4%
Background Checks, 4%

Phone Operator vs. similar jobs

Phone Operator related careers

Phone Operator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Phone Operator
Phone Operator vs Communication Center Operator

Updated January 8, 2025

Browse office and administrative jobs