Phone operator vs switchboard operator assistant

The differences between phone operators and switchboard operators assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a phone operator and a switchboard operator assistant. Additionally, a switchboard operator assistant has an average salary of $38,484, which is higher than the $30,289 average annual salary of a phone operator.

The top three skills for a phone operator include patients, customer service and phone calls. The most important skills for a switchboard operator assistant are customer service, multi-line switchboard, and AFE.

Phone operator vs switchboard operator assistant overview

	Phone Operator	Switchboard Operator Assistant
Yearly salary	$30,289	$38,484
Hourly rate	$14.56	$18.50
Growth rate	-4%	-8%
Number of jobs	87,484	27,713
Job satisfaction	-	-
Most common degree	High School Diploma, 39%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Phone operator vs switchboard operator assistant salary

Phone operators and switchboard operators assistant have different pay scales, as shown below.

	Phone Operator	Switchboard Operator Assistant
Average salary	$30,289	$38,484
Salary range	Between $25,000 And $36,000	Between $29,000 And $50,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between phone operator and switchboard operator assistant education

There are a few differences between a phone operator and a switchboard operator assistant in terms of educational background:

	Phone Operator	Switchboard Operator Assistant
Most common degree	High School Diploma, 39%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Phone operator vs switchboard operator assistant demographics

Here are the differences between phone operators' and switchboard operators assistant' demographics:

	Phone Operator	Switchboard Operator Assistant
Average age	53	53
Gender ratio	Male, 22.7% Female, 77.3%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between phone operator and switchboard operator assistant duties and responsibilities

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Switchboard operator assistant example responsibilities.

Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
Plan and coordinate logistics and materials for board meetings.
Conduct recruiting, hiring, training and supervise PBX operators
Provide logistics support to the Dallas ISD administration in the event of any issues.
Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
Direct, supervise and evaluate work activities of admitting and switchboard personnel.

Phone operator vs switchboard operator assistant skills

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%

Common switchboard operator assistant skills

Customer Service, 20%
Multi-Line Switchboard, 14%
AFE, 7%
Purchase Orders, 5%
Schedule Appointments, 5%
Financial Transactions, 4%

Phone Operator vs. similar jobs

Phone Operator related careers

Phone Operator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Phone Operator
Phone Operator vs Switchboard Operator Assistant

Updated January 8, 2025

Browse office and administrative jobs