Pmo analyst vs workforce management analyst

The differences between pmo analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a pmo analyst and a workforce management analyst. Additionally, a pmo analyst has an average salary of $81,879, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a pmo analyst include metrics, continuous improvement and portfolio management. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Pmo analyst vs workforce management analyst overview

	PMO Analyst	Workforce Management Analyst
Yearly salary	$81,879	$64,447
Hourly rate	$39.36	$30.98
Growth rate	11%	11%
Number of jobs	89,392	127,151
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does a pmo analyst do?

A program/project management office (PMO) analyst is in charge of performing research and analysis to identify the best practices to optimize PMO operations. Their responsibilities include coordinating with different departments to gather data, preparing reports and presentations, identifying the strengths and weaknesses of existing procedures, recommending solutions, and monitoring the progress of programs and projects to ensure everything runs smoothly in adherence to the goals and deadlines. Furthermore, as a PMO analyst, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Pmo analyst vs workforce management analyst salary

Pmo analysts and workforce management analysts have different pay scales, as shown below.

	PMO Analyst	Workforce Management Analyst
Average salary	$81,879	$64,447
Salary range	Between $58,000 And $113,000	Between $43,000 And $95,000
Highest paying City	San Francisco, CA	Albany, NY
Highest paying state	California	New York
Best paying company	State Street	Meta
Best paying industry	Utilities	Finance

Differences between pmo analyst and workforce management analyst education

There are a few differences between a pmo analyst and a workforce management analyst in terms of educational background:

	PMO Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Pmo analyst vs workforce management analyst demographics

Here are the differences between pmo analysts' and workforce management analysts' demographics:

	PMO Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 45.1% Female, 54.9%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between pmo analyst and workforce management analyst duties and responsibilities

Pmo analyst example responsibilities.

Manage business QA resources against project timelines and overlap them to other projects within the scope
Develop infrastructure to enable clients to better understand and manage risks associate with their decision environment to capture opportunities.
Involve in all phases of the SDLC.
Develop SDLC processes for multiple implementations i.e.
Create presentations to train and communicate current and update processes to project managers (PMs).
Evaluate and test administrative system changes to provide ongoing support to existing applications and newly implement PeopleSoft and Hyperion Essbase applications.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Pmo analyst vs workforce management analyst skills

Common pmo analyst skills

Metrics, 11%
Continuous Improvement, 8%
Portfolio Management, 6%
Project Management Tools, 6%
Data Analysis, 6%
Risk Management, 5%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

PMO Analyst vs. similar jobs

PMO Analyst related careers

PMO Analyst related jobs

What similar roles do

Zippia Careers
Business and Financial Industry
PMO Analyst
PMO Analyst vs Workforce Management Analyst

Updated January 8, 2025

Browse business and financial jobs