How to hire a product support analyst

How to hire a product support analyst, step by step

Here's a step-by-step product support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a product support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new product support analyst
• Step 8: Go through the hiring process checklist

What does a product support analyst do?

Post a product support analyst job for free, promote it for a fee

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1. Identify your hiring needs

   Before you post your product support analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a product support analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A product support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, product support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of product support analyst salaries for various roles:

   Type of Product Support Analyst	Description	Hourly rate
   Product Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$20-38
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Technical Support Trainer	A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees... Show more	$12-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Product Support
   • Escalate
   • Technical Support
   • Troubleshoot
   • Customer Satisfaction
   • Customer Support
   • Product Development
   • Application Support
   • PowerPoint
   • Technical Issues
   • Product Management
   • CRM
   • Application Issues
   • Salesforce

   Check all skills

   Responsibilities:

   • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
   • Research, troubleshot and successfully solve client issues and inquiries using Salesforce.
   • Support FIS employees with proprietary software and OS issues
   • Create and record support briefings using PowerPoint and Camtasia.
   • Create and apply SQL queries to resolve data issues.
   • Provide in-depth product support to FIS clients by resolving incoming inquiries.

   More product support analyst duties

3. Make a budget

   Including a salary range in your product support analyst job description is one of the best ways to attract top talent. A product support analyst can vary based on:

   • Location. For example, product support analysts' average salary in oklahoma is 34% less than in new jersey.
   • Seniority. Entry-level product support analysts 47% less than senior-level product support analysts.
   • Certifications. A product support analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a product support analyst's salary.

   Average product support analyst salary

   $59,531yearly

   $28.62 hourly rate

   ---

   Entry-level product support analyst salary

   $43,000 yearly salary

   Updated December 21, 2025

   Average product support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$71,104	$34
   2	District of Columbia	$69,972	$34
   3	Connecticut	$69,970	$34
   4	Massachusetts	$68,252	$33
   5	Pennsylvania	$66,700	$32
   6	New York	$66,603	$32
   7	Virginia	$65,398	$31
   8	Michigan	$60,843	$29
   9	Montana	$58,905	$28
   10	Washington	$58,809	$28
   11	Illinois	$58,655	$28
   12	Arkansas	$56,732	$27
   13	Missouri	$56,580	$27
   14	Minnesota	$56,307	$27
   15	South Carolina	$55,039	$26
   16	Texas	$54,765	$26
   17	Wisconsin	$52,603	$25
   18	Arizona	$52,108	$25
   19	Florida	$51,525	$25
   20	Iowa	$51,330	$25

   Average product support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$96,344	$46.32	28
   2	JPMorgan Chase & Co.	$82,184	$39.51	464
   3	Bloomberg	$81,551	$39.21	14
   4	Morgan Stanley	$74,472	$35.80	32
   5	Help Scout	$69,395	$33.36
   6	Wintrust Financial	$67,736	$32.57	2
   7	Tradeweb	$67,327	$32.37	3
   8	Philadelphia Insurance Companies	$67,153	$32.29	2
   9	Recorded Future	$66,613	$32.03	6
   10	American Family Insurance	$66,452	$31.95	1
   11	Stifel Financial	$66,276	$31.86	11
   12	Preformed Line Products	$65,339	$31.41
   13	Anaplan	$64,927	$31.21	1
   14	Deloitte	$64,565	$31.04	1,032
   15	Infor	$64,510	$31.01	4
   16	Equifax	$64,465	$30.99	19
   17	Booz Allen Hamilton	$64,364	$30.94	80
   18	Koch Industries	$63,489	$30.52	4
   19	SS&C Technologies	$62,935	$30.26	9
   20	InComm Payments	$62,737	$30.16	1

4. Writing a product support analyst job description

   A product support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a product support analyst job description:

   Product support analyst job description example

   Marsh is seeking candidates for the following position based in the Mumbai office:
   
   As an SE or SSE Application Support you will be responsible supporting Policy management application and products of Marsh. You will provide support services related to Application/Batch Support, Environment Support, Release and Change Management
   
   SE or SSE Application Support
   
   What can you expect?
   Provide online application, product configuration and batch support Publish daily readiness report to stakeholders Analyze issues received by incident management portal and provide clarification, solution and workarounds for them Provide support to business queries including incident tracking and triaging Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups Coordinating with third party vendors and other application owners as and when needed Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines Publish weekly/Monthly/Ad-hoc reports as per business need Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds Provide QA support as part of unit, system and user acceptance testing Support admin activities like status reporting and metrics generation for stakeholders Support application audit, disaster recovery testing and Pen testing activities RCA on production issues and plan for permanent fixes Adhere to SLA's and deliver projects on agreed timeline Experience in handling onshore stakeholders Identifying vulnerability and involve in patching activities Involve in documentation and compliance activities
   
   What is in it for you?
   Standard MMC Salary PackageStandard MMC Colleague BenefitsHuge landscape to learn new technologies and apply your skills
   
   We will count on you to:
   Understanding of any CCM tools for Document generation and management Programming skills with scripting language like GroovyWell versed in API Technologies -REST/JSON and SOAP/XML, and tools like Splunk, Postman, SoapUI etc.Good understanding of relational database concepts, Oracle PL/SQLMust have Level 2 and Level 3 App Support experience on Java technology Knowledge of containers like KubernetesMust have ITIL knowledge or certification Knowledge of bug tracking and source code management tools like Jira and bit bucket Ability to multi task and liaise with multiple stakeholders Excellent analytical, decision making and communication skills
   
   What you need to have:
   3-5 years of IT support and development experience BE/ BTECH/ MCA/ M TECHGood knowledge of JAVA,SQL & Spring FrameworkITIL foundation
   
   What makes you stand out?
   Insurance domain and experience Experience with any Scalar workflow tools Knowledge of Devops tools and processes

   Copy this example

   

5. Post your job

   To find product support analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any product support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level product support analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your product support analyst job on Zippia to find and recruit product support analyst candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit product support analysts, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with product support analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new product support analyst

   Once you've found the product support analyst candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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