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The differences between project support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a project support analyst, becoming a support lead takes usually requires 1-2 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $55,716 average annual salary of a project support analyst.
The top three skills for a project support analyst include project management, sharepoint and status updates. The most important skills for a support lead are customer service, cash management, and POS.
| Project Support Analyst | Support Lead | |
| Yearly salary | $55,716 | $86,816 |
| Hourly rate | $26.79 | $41.74 |
| Growth rate | 11% | 10% |
| Number of jobs | 205,257 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 58% |
| Average age | 44 | 42 |
| Years of experience | 4 | 2 |
Project support analysts are professionals who are responsible for handling a project by coordinating information and providing support through data analysis. These analysts must work with other team members to prepare detailed plans while determining resource allocation for new projects. They must conduct internal meetings with stakeholders and consultants to review finances and streamline the overall workflow. Project support analysts must also establish performance indicators to monitor every step of the project with reference to cost estimates, overall plans, and deliverable deadlines.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Project support analysts and support leads have different pay scales, as shown below.
| Project Support Analyst | Support Lead | |
| Average salary | $55,716 | $86,816 |
| Salary range | Between $33,000 And $92,000 | Between $63,000 And $118,000 |
| Highest paying City | Arlington, VA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Nexant | Apple |
| Best paying industry | Utilities | - |
There are a few differences between a project support analyst and a support lead in terms of educational background:
| Project Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Stanford University |
Here are the differences between project support analysts' and support leads' demographics:
| Project Support Analyst | Support Lead | |
| Average age | 44 | 42 |
| Gender ratio | Male, 41.1% Female, 58.9% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.2% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 12% | 11% |