Promotional representative vs customer service representative

Differences between promotional representative and customer service representative duties and responsibilities

Promotional representative example responsibilities.

• Create a successful gift with purchase promotion that leverage existing inventory, spur online sales and maximize ROI.
• Deliver outstanding customer service and implement advertisement plans, including gift giveaways, and one- on-one customer surveys.
• Recruit to conduct on-premise marketing activities to promote Anheuser-Busch brands at events nationwide.

Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
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