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The differences between remote services technicians and client service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a client service technician. Additionally, a client service technician has an average salary of $48,433, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a client service technician are customer service, troubleshoot, and customer satisfaction.
| Remote Services Technician | Client Service Technician | |
| Yearly salary | $48,302 | $48,433 |
| Hourly rate | $23.22 | $23.29 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 136,761 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 55% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
Remote services technicians and client service technicians have different pay scales, as shown below.
| Remote Services Technician | Client Service Technician | |
| Average salary | $48,302 | $48,433 |
| Salary range | Between $29,000 And $78,000 | Between $25,000 And $90,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a remote services technician and a client service technician in terms of educational background:
| Remote Services Technician | Client Service Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 55% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and client service technicians' demographics:
| Remote Services Technician | Client Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |