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The differences between remote services technicians and commercial service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a commercial service technician. Additionally, a commercial service technician has an average salary of $49,463, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a commercial service technician are OSHA, service vehicle, and ladders.
| Remote Services Technician | Commercial Service Technician | |
| Yearly salary | $48,302 | $49,463 |
| Hourly rate | $23.22 | $23.78 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 216,958 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Associate Degree, 29% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
A commercial service technician is responsible for maintaining and repairing mechanical equipment and machinery for private households and commercial establishments. Commercial service technicians inspect the conditions and stability of mechanical components to identify defects and possible part replacements. They also install and assemble equipment, requiring them to have critical analysis to follow blueprints and schematics. A commercial service technician must have excellent mechanical and organizational skills, especially in recommending efficient resources and prevent breakdown reoccurrence.
Remote services technicians and commercial service technicians have different pay scales, as shown below.
| Remote Services Technician | Commercial Service Technician | |
| Average salary | $48,302 | $49,463 |
| Salary range | Between $29,000 And $78,000 | Between $33,000 And $74,000 |
| Highest paying City | - | Broken Arrow, OK |
| Highest paying state | - | Hawaii |
| Best paying company | - | SoCalGas |
| Best paying industry | - | Energy |
There are a few differences between a remote services technician and a commercial service technician in terms of educational background:
| Remote Services Technician | Commercial Service Technician | |
| Most common degree | Associate Degree, 38% | Associate Degree, 29% |
| Most common major | Computer Science | Heating And Air Conditioning |
| Most common college | - | - |
Here are the differences between remote services technicians' and commercial service technicians' demographics:
| Remote Services Technician | Commercial Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 96.6% Female, 3.4% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 5.0% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 73.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |