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The differences between remote services technicians and field technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a field technician. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $37,520 average annual salary of a field technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a field technician are customer service, ladders, and test equipment.
| Remote Services Technician | Field Technician | |
| Yearly salary | $48,302 | $37,520 |
| Hourly rate | $23.22 | $18.04 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 123,149 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
Remote services technicians and field technicians have different pay scales, as shown below.
| Remote Services Technician | Field Technician | |
| Average salary | $48,302 | $37,520 |
| Salary range | Between $29,000 And $78,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Connecticut |
| Best paying company | - | DCP Midstream |
| Best paying industry | - | Energy |
There are a few differences between a remote services technician and a field technician in terms of educational background:
| Remote Services Technician | Field Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and field technicians' demographics:
| Remote Services Technician | Field Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |