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The differences between remote services technicians and maintenance lead technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a remote services technician, becoming a maintenance lead technician takes usually requires 2-4 years. Additionally, a maintenance lead technician has an average salary of $50,662, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a maintenance lead technician are preventative maintenance, customer service, and plumbing.
| Remote Services Technician | Maintenance Lead Technician | |
| Yearly salary | $48,302 | $50,662 |
| Hourly rate | $23.22 | $24.36 |
| Growth rate | 8% | 5% |
| Number of jobs | 151,086 | 143,296 |
| Job satisfaction | - | 2 |
| Most common degree | Associate Degree, 38% | Associate Degree, 33% |
| Average age | 44 | 47 |
| Years of experience | 12 | 4 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
A maintenance lead technician oversees the daily maintenance operations of a department or establishment. Their duties revolve around conducting inspections and regular maintenance checks on facilities and equipment, performing repairs as necessary. They are also responsible for troubleshooting issues, fixing and replacing components, cleaning different areas, installing fixtures, and providing technical support to employees. Additionally, a maintenance lead technician guides and trains junior technicians while implementing the company's policies and safety standards for a smooth and efficient workflow.
Remote services technicians and maintenance lead technicians have different pay scales, as shown below.
| Remote Services Technician | Maintenance Lead Technician | |
| Average salary | $48,302 | $50,662 |
| Salary range | Between $29,000 And $78,000 | Between $37,000 And $68,000 |
| Highest paying City | - | Roseville, MN |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Anheuser-Busch |
| Best paying industry | - | Manufacturing |
There are a few differences between a remote services technician and a maintenance lead technician in terms of educational background:
| Remote Services Technician | Maintenance Lead Technician | |
| Most common degree | Associate Degree, 38% | Associate Degree, 33% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | - | - |
Here are the differences between remote services technicians' and maintenance lead technicians' demographics:
| Remote Services Technician | Maintenance Lead Technician | |
| Average age | 44 | 47 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 96.2% Female, 3.8% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 17.5% Asian, 4.7% White, 60.6% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 1% | 2% |