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The differences between remote services technicians and service center technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a service center technician. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a service center technician are strong customer service, customer service, and troubleshoot.
| Remote Services Technician | Service Center Technician | |
| Yearly salary | $48,302 | $36,643 |
| Hourly rate | $23.22 | $17.62 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 129,827 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 37% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Remote services technicians and service center technicians have different pay scales, as shown below.
| Remote Services Technician | Service Center Technician | |
| Average salary | $48,302 | $36,643 |
| Salary range | Between $29,000 And $78,000 | Between $27,000 And $49,000 |
| Highest paying City | - | Dartmouth, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Ernst & Young |
| Best paying industry | - | Technology |
There are a few differences between a remote services technician and a service center technician in terms of educational background:
| Remote Services Technician | Service Center Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and service center technicians' demographics:
| Remote Services Technician | Service Center Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 71.9% Female, 28.1% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |