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The differences between remote services technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Remote Services Technician | Service Technician Lead | |
| Yearly salary | $48,302 | $104,707 |
| Hourly rate | $23.22 | $50.34 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 35% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Remote services technicians and service technician leads have different pay scales, as shown below.
| Remote Services Technician | Service Technician Lead | |
| Average salary | $48,302 | $104,707 |
| Salary range | Between $29,000 And $78,000 | Between $66,000 And $164,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a remote services technician and a service technician lead in terms of educational background:
| Remote Services Technician | Service Technician Lead | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 35% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and service technician leads' demographics:
| Remote Services Technician | Service Technician Lead | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |