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Reservation specialist vs customer retention specialist

The differences between reservation specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservation specialist has an average salary of $34,690, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a reservation specialist include reservations, customer service and booking. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Reservation specialist vs customer retention specialist overview

Reservation SpecialistCustomer Retention Specialist
Yearly salary$34,690$33,422
Hourly rate$16.68$16.07
Growth rate--4%
Number of jobs179,812204,538
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Average age4540
Years of experience-12

Reservation specialist vs customer retention specialist salary

Reservation specialists and customer retention specialists have different pay scales, as shown below.

Reservation SpecialistCustomer Retention Specialist
Average salary$34,690$33,422
Salary rangeBetween $26,000 And $45,000Between $26,000 And $42,000
Highest paying CityUrban Honolulu, HI-
Highest paying stateHawaii-
Best paying companyCanyon Ranch-
Best paying industryHospitality-

Differences between reservation specialist and customer retention specialist education

There are a few differences between a reservation specialist and a customer retention specialist in terms of educational background:

Reservation SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Reservation specialist vs customer retention specialist demographics

Here are the differences between reservation specialists' and customer retention specialists' demographics:

Reservation SpecialistCustomer Retention Specialist
Average age4540
Gender ratioMale, 25.7% Female, 74.3%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 8.1% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.4% White, 57.8% American Indian and Alaska Native, 1.0%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage12%7%

Differences between reservation specialist and customer retention specialist duties and responsibilities

Reservation specialist example responsibilities.

  • Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
  • Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
  • Conduct upselling techniques in an effort to make a more profitable sale.
  • Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
  • Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
  • Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
  • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Reservation specialist vs customer retention specialist skills

Common reservation specialist skills
  • Reservations, 49%
  • Customer Service, 9%
  • Booking, 7%
  • Hotel Reservations, 4%
  • Resorts, 3%
  • Outbound Calls, 3%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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