Reservation specialist vs lead ramp agent

Differences between reservation specialist and lead ramp agent duties and responsibilities

Reservation specialist example responsibilities.

• Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
• Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
• Conduct upselling techniques in an effort to make a more profitable sale.
• Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
• Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
• Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
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Lead ramp agent example responsibilities.

• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
• Assure compliance with federal, state, TSA, local and company regulations.
• Coordinate daily with gate agents, ticket counter agents, airline dispatchers and TSA inspectors.
• Train employees in booking and boarding procedures according to FAA rules and regulations write personal reviews following evaluations.
• Expedite FAA and company mandate examinations.
• Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
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