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Reservation specialist vs passenger service agent

The differences between reservation specialists and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservation specialist has an average salary of $34,690, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a reservation specialist include reservations, customer service and booking. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Reservation specialist vs passenger service agent overview

Reservation SpecialistPassenger Service Agent
Yearly salary$34,690$29,675
Hourly rate$16.68$14.27
Growth rate--
Number of jobs179,81234,592
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 38%
Average age4545
Years of experience--

Reservation specialist vs passenger service agent salary

Reservation specialists and passenger service agents have different pay scales, as shown below.

Reservation SpecialistPassenger Service Agent
Average salary$34,690$29,675
Salary rangeBetween $26,000 And $45,000Between $23,000 And $37,000
Highest paying CityUrban Honolulu, HISan Francisco, CA
Highest paying stateHawaiiMinnesota
Best paying companyCanyon Ranchdnata
Best paying industryHospitalityTransportation

Differences between reservation specialist and passenger service agent education

There are a few differences between a reservation specialist and a passenger service agent in terms of educational background:

Reservation SpecialistPassenger Service Agent
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Reservation specialist vs passenger service agent demographics

Here are the differences between reservation specialists' and passenger service agents' demographics:

Reservation SpecialistPassenger Service Agent
Average age4545
Gender ratioMale, 25.7% Female, 74.3%Male, 40.5% Female, 59.5%
Race ratioBlack or African American, 8.1% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.4% White, 57.8% American Indian and Alaska Native, 1.0%Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage12%12%

Differences between reservation specialist and passenger service agent duties and responsibilities

Reservation specialist example responsibilities.

  • Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
  • Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
  • Conduct upselling techniques in an effort to make a more profitable sale.
  • Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
  • Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
  • Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
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Passenger service agent example responsibilities.

  • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
  • Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
  • Operate tugs, belt loaders, jet bridge and carts.
  • Operate tugs, belt loaders, power units, and fuel trucks.
  • Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
  • Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.
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Reservation specialist vs passenger service agent skills

Common reservation specialist skills
  • Reservations, 49%
  • Customer Service, 9%
  • Booking, 7%
  • Hotel Reservations, 4%
  • Resorts, 3%
  • Outbound Calls, 3%
Common passenger service agent skills
  • Reservations, 55%
  • Reservation System, 11%
  • Passenger Service, 8%
  • English Language, 4%
  • Ticket Counter, 4%
  • Customer Service, 3%

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