Reservation specialist vs reservation sales agent

Differences between reservation specialist and reservation sales agent duties and responsibilities

Reservation specialist example responsibilities.

• Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
• Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
• Conduct upselling techniques in an effort to make a more profitable sale.
• Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
• Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
• Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
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Reservation sales agent example responsibilities.

• Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
• Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
• Communicate information regarding designate VIP reservations.
• Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
• Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
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