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Reservation specialist vs retention specialist

The differences between reservation specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $34,690 average annual salary of a reservation specialist.

The top three skills for a reservation specialist include reservations, customer service and booking. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.

Reservation specialist vs retention specialist overview

Reservation SpecialistRetention Specialist
Yearly salary$34,690$37,175
Hourly rate$16.68$17.87
Growth rate--4%
Number of jobs179,812199,631
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Average age4540
Years of experience-12

Reservation specialist vs retention specialist salary

Reservation specialists and retention specialists have different pay scales, as shown below.

Reservation SpecialistRetention Specialist
Average salary$34,690$37,175
Salary rangeBetween $26,000 And $45,000Between $28,000 And $48,000
Highest paying CityUrban Honolulu, HILos Angeles, CA
Highest paying stateHawaiiCalifornia
Best paying companyCanyon RanchAdobe
Best paying industryHospitalityFinance

Differences between reservation specialist and retention specialist education

There are a few differences between a reservation specialist and a retention specialist in terms of educational background:

Reservation SpecialistRetention Specialist
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Reservation specialist vs retention specialist demographics

Here are the differences between reservation specialists' and retention specialists' demographics:

Reservation SpecialistRetention Specialist
Average age4540
Gender ratioMale, 25.7% Female, 74.3%Male, 37.0% Female, 63.0%
Race ratioBlack or African American, 8.1% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.4% White, 57.8% American Indian and Alaska Native, 1.0%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage12%7%

Differences between reservation specialist and retention specialist duties and responsibilities

Reservation specialist example responsibilities.

  • Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
  • Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
  • Conduct upselling techniques in an effort to make a more profitable sale.
  • Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
  • Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
  • Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
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Retention specialist example responsibilities.

  • Save customer relationship by managing and exceeding TWC goals.
  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
  • Provide advance troubleshooting of wireless broadband, IP services, PC's, wireless routers.
  • Process payments via CSG and ICOMS.
  • Provide rep support, assist with account flow, escalation, reschedule, expedites, construction/survey.
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Reservation specialist vs retention specialist skills

Common reservation specialist skills
  • Reservations, 49%
  • Customer Service, 9%
  • Booking, 7%
  • Hotel Reservations, 4%
  • Resorts, 3%
  • Outbound Calls, 3%
Common retention specialist skills
  • Customer Service, 26%
  • Outbound Calls, 11%
  • PowerPoint, 5%
  • Customer Satisfaction, 5%
  • Customer Accounts, 4%
  • Billing Issues, 3%

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