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  • Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)

    American Airlines 4.5company rating

    Senior operations manager job in Chicago, IL

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. This job is a member of the Airports Team within the Customer Experience Division Salary range for this position is between $50,000 to $84,000. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Be a safety advocate: Look for safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Manage escalated service issues and be visible to your team members when problems arise Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Strong decision-making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement Valid driver's license Ability to qualify for (SIDA) badge Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $50k-84k yearly 3d ago
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  • Mechanical Section Manager (Building Engineering Services)

    Fashion Institute of Design & Merchandising

    Senior operations manager job in Chicago, IL

    We are seeking a local senior Mechanical Engineering Manager to provide mentoring and technical oversight to our rapidly growing Chicago BES mechanical team. The ideal candidate will have experience with large private industrial market sector experience, with a premium on Data Center experience. The successful candidate will be responsible for the operations of the production section, including staff development, profitability, morale, quality control, and marketing support. They will also function as a Project Manager, taking responsibility for production on projects in addition to management responsibilities. Key Responsibilities: Take responsibility for operations of production section including staff development, profitability, morale, quality control and marketing support Function as Project Manager and take responsibility for production on projects in addition to management responsibilities Take administrative responsibility for section staff and technical service functions, and lead and coordinate services with other sections Be involved in marketing planning, proposals and interviews Be directly involved with industrial and public clients in marketing, project production and related issues See that all work is planned, organized, controlled and evaluated through proactive project management system Implement, monitor and support company policy Select, train, develop and manage technical personnel Manage and develop multidiscipline teams Work cooperatively with National Directors and marketing staff in local and national marketing and production efforts Perform other duties as needed Required Qualifications: Bachelor's degree or equivalent experience A minimum of 10 years experience Professional registration, license or certification may be required based on role Strong communication and listening skills Ability to handle multiple assignments Good leadership and organizational skills An attitude and commitment to being an active participant of our employee-owned culture is a must HDR is committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. #J-18808-Ljbffr
    $74k-117k yearly est. 3d ago
  • Operations Manager, Channel and Customer Research

    Alphasense 4.0company rating

    Senior operations manager job in Chicago, IL

    About Expert Insights: Expert Insights, which spans AlphaSense's Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what's truly important about a company at each moment in time. AlphaSense's library of over 140,000 transcripts is the market's largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations. About the Team: The Generated Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library delivers comprehensive coverage to our users. The Generated Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance. About the Role: Reporting to the Senior Manager, Generated Content Operations - Channel & Customer Research Operations Managers oversee our research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a team of Analysts in the delivery of high-quality, relevant content against our Channel & Customer Research volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high-quality and relevant content to the library. Who You Are: 2+ years of experience in client service responsibilities and 2+ years of experience in people management Inspiring leader: You are deeply invested in Channel & Customer Research's mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Generated Content and Expert Insights Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions Skilled communicator: You're able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders What You'll Do: Manage a team of Channel & Customer Research Analysts aligned to sectors of coverage and structured in pods Set and track performance KPIs for your team that balance output quality, relevance, and volume Guide the professional development of Analysts under your supervision Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity Hire and onboard Analysts Partner with Generated Content leadership to define and update coverage goals, and align research pod capacity and focus to evolving goals Partner with Generated Content Enablement to design and maintain process documentation and knowledge resources for team Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
    $87k-117k yearly est. 8d ago
  • Training & Performance Manager - Warehouse

    Insight Global

    Senior operations manager job in Chicago, IL

    REQUIRED SKILLS AND EXPERIENCE -Experience working alongside leadership standing up a new warehouse -Deliver in-person training sessions to onboard new employees, ensuring proficiency in company systems and operational processes. - Proven experience in training, performance management, or learning and development within logistics, warehousing, or supply chain -Regularly assess training effectiveness and recommend improvements to enhance learning outcomes and operational performance -Train employees on Power BI usage to support KPI tracking and daily workflow optimization. -Certify staff on system modules and provide ongoing training as enhancements and new features are introduced. JOB DESCRIPTION Insight Global is seeking a highly motivated and detail-oriented Training and Performance Manager to lead the development and execution of training programs at our clients new 1 million square foot warehouse. This role is critical to ensuring the clients workforce is fully equipped to meet operational demands and deliver exceptional service in a dynamic third-party logistics (3PL) environment. He/She will be a key member of the leadership team, so they will be responsible for building and maintaining a high-performance culture through strategic training initiatives, performance analysis, and cross-functional collaboration. This candidate will work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally. ONSITE MCCOOK, IL FULL-TIME DIRECT HIRE 100K
    $83k-114k yearly est. 3d ago
  • Vice President, Truckload Operations

    Atalnt LLC

    Senior operations manager job in Barrington, IL

    Job Title: Vice President, Truckload Operations Employment Type: Full-Time A rapidly growing transportation and logistics organization is seeking a Vice President of Truckload Operations to lead and scale its truckload brokerage division. This is a senior leadership role for a results-driven operator with deep truckload brokerage experience who can drive growth, strengthen execution, and build a high-performing operations team. The organization offers multi-modal transportation solutions supported by a 24/7 in-office operations team delivering high-touch, customized service on every load. This leader will play a critical role in expanding brokerage capabilities and accelerating revenue growth over the next several years. Key Responsibilities Provide strategic and hands-on leadership for the truckload brokerage division. Manage and grow an existing freight portfolio while identifying opportunities to increase volume and margin. Negotiate freight rates with customers and carriers to ensure competitive pricing and profitability. Build, expand, and strengthen a reliable carrier base to support current and future freight lanes. Partner closely with sales leadership and account executives to deliver exceptional customer service and support revenue growth. Hire, train, mentor, and lead customer and carrier account managers to drive performance and accountability. Delegate new accounts, optimize workload distribution, and provide guidance on day-to-day operational challenges. Oversee service recovery, problem resolution, and continuous process improvement. Use market knowledge and analytics to guide pricing, capacity strategy, and operational decisions. Foster a competitive, energetic, and high-performance team culture. Why This Role Senior leadership opportunity with direct impact on revenue and operational growth. Well-established brokerage platform with strong year-over-year performance. 24/7 in-office operational support delivering best-in-class service. Clear growth trajectory with long-term revenue expansion goals. Entrepreneurial environment that rewards performance, leadership, and execution. Requirements 5+ years of leadership experience within truckload brokerage or transportation operations. Experience in both non-asset and asset-based transportation environments preferred. Strong knowledge of North American truckload transportation, including dry van and flatbed. Proven ability to develop long-term customer and carrier relationships. Demonstrated leadership presence with the ability to motivate, coach, and manage teams. Results-driven mindset with strong commercial and operational instincts. Robust understanding of market dynamics, capacity trends, and pricing strategies. Strong problem-solving skills with the ability to think quickly and respond effectively to service issues. Excellent written and verbal communication skills, including reporting and executive-level presentations. Ability to confidently present information and respond to questions from leadership, customers, and internal teams. Benefits Base salary range: $100,000-$150,000 annually, based on experience. Performance-based incentive and commission opportunities. Comprehensive benefits package including medical, dental, and vision insurance. 401(k) retirement plan. Paid time off and holidays.
    $100k-150k yearly 2d ago
  • Vice President Operations

    Nexus Search

    Senior operations manager job in Chicago, IL

    We are partnered with a a dynamic, private equity-backed ingredients, flavors, and sauces company with ambitious growth plans to triple in size over the next few years. With a strong product portfolio and a growing customer base, we are seeking a seasoned operations leader to help scale the business while driving operational excellence, efficiency, and profitability. Role Overview This is a unique, hands-on executive role combining VP of Operations and General Manager responsibilities, with a direct pathway to becoming COO. The ideal candidate will have a strong operational background in the ingredients, flavors, or food production space and a proven track record of turnarounds and scaling businesses. You will be responsible for overseeing the full spectrum of operations - manufacturing, supply chain, quality, logistics, and continuous improvement - while partnering closely with the CEO and private equity investors to execute aggressive growth plans. Key Responsibilities Lead all day-to-day operations across manufacturing, supply chain, procurement, quality, and logistics. Develop and execute strategies to scale the business to $100M+, ensuring operational processes and infrastructure keep pace with growth. Identify and implement operational improvements, including cost optimization, workflow automation, and process standardization. Drive turnaround initiatives for underperforming areas, ensuring sustainable improvements in efficiency, throughput, and profitability. Partner with private equity stakeholders on strategic initiatives, including M&A, capital projects, and operational performance metrics. Build, mentor, and lead high-performing teams, instilling a culture of accountability, continuous improvement, and operational excellence. Oversee regulatory compliance, food safety standards, and quality assurance programs across all manufacturing and supply chain operations. Collaborate with sales, marketing, and R&D teams to ensure operational alignment with business growth objectives. Qualifications & Experience Proven operational leadership in the ingredients, flavors, or food production industries. Hands-on experience in high-growth and/or turnaround environments, preferably in a private equity-backed business. Strong financial acumen, with experience managing budgets, P&L, and operational KPIs. Experience leading multi-site manufacturing or co-manufacturing networks a plus. Exceptional problem-solving, project management, and people leadership skills. Comfortable working in a fast-paced, entrepreneurial environment with multiple competing priorities. Bachelor's degree required; MBA or advanced business degree preferred. Why Join Opportunity to shape the operations of a high-growth, PE-backed company with ambitious expansion plans. Work closely with seasoned leadership and investors to execute strategic initiatives and make a tangible impact. Lead a passionate, high-performing team dedicated to excellence and innovation in the ingredients and flavors industry.
    $139k-237k yearly est. 2d ago
  • Senior Manager, Customs & Tariffs

    Aprio 4.3company rating

    Senior operations manager job in Chicago, IL

    Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Manager, Customs & Tariffs to join their dynamic team. Position Responsibilities: Advising clients on international trade matters, including tariff classifications, country of origin, valuation, anti-dumping/countervailing (AD/CVD) duties, duty drawback, Section 301/232 tariffs, free trade agreements, forced labor, Partner Government Agency (PGA) matters, and export control laws and regulations (EAR, OFAC, and FTR). Drafting and reviewing advisory memorandums related to the consulting areas mentioned above. Preparing and filing administrative documents with government agencies, such as U.S. Customs and Border Protection, including Protests, Prior Disclosures, Voluntary Self-Disclosures, Ruling Requests, Petitions for Relief, etc. Drafting and reviewing service agreements to ensure the scope of service is accurate and minimizes risks to the Company. Assisting clients in managing U.S. trade compliance requirements and identifying efficiencies within their global supply chains. Monitoring and advising stakeholders on supply chain trends, developments in trade laws, and related trade issues. Collaborating with internal teams, including Growth and Marketing departments, to identify service opportunities, develop marketing strategies, and create relevant materials and resources. Qualifications: 7+ years of consulting experience. Licensed U.S. Customs Broker is required Extensive knowledge of CBP regulations and export control rules. Strong understanding of sourcing, procurement, logistics, basic accounting principles, and trade compliance. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to influence and interact effectively at all organizational levels. Ability to manage multiple projects simultaneously and meet deadlines. $125,000 - $220,000 a year The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm. Perks/Benefits we offer for full-time team members: Medical, Dental, and Vision Insurance on the first day of employment Flexible Spending Account and Dependent Care Account 401k with Profit Sharing 9+ holidays and discretionary time off structure Parental Leave - coverage for both primary and secondary caregivers Tuition Assistance Program and CPA support program with cash incentive upon completion Discretionary incentive compensation based on firm, group and individual performance Incentive compensation related to origination of new client sales Top rated wellness program Flexible working environment including remote and hybrid options What's in it for you: Working with an industry leader: Be part of a high-growth firm that is passionate for what's next. An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
    $125k-220k yearly 8d ago
  • Insurance Operations Director: Strategy & Transformation

    Price Waterhouse Coopers 4.5company rating

    Senior operations manager job in Chicago, IL

    A global consulting firm is seeking an experienced Director in Insurance Operations in Chicago, Illinois. The ideal candidate will direct operations, lead business development, and foster client relationships, ensuring the optimization of service delivery and client satisfaction. This role requires at least 15 years of experience in consulting within the insurance industry, a Bachelor's degree, and the ability to mentor and develop team members. A competitive salary and a wide range of benefits are offered, including medical, dental, and 401k. #J-18808-Ljbffr
    $96k-129k yearly est. 4d ago
  • Operations Director

    Arsan International Consulting Group

    Senior operations manager job in Chicago, IL

    About the job Operations Director Our world-class client is searching for an Operations Director is a critical role responsible for overseeing manufacturing, supply chain, and quality processes across multiple locations (overseeing 3 plants totaling a revenue of $200M). The future leader will drive cost reductions, ensure on-time delivery, maintain safety standards, enhance customer satisfaction, improve employee relations, and achieve plant performance goals. This role requires ensuring the delivery of high-quality products in quantities that meet sales demand while maintaining profitability in line with company objectives. Reporting to VPGM. Main Requirements: Bachelor's degree in Engineering, Supply Chain, or Operations; Master's or MBA preferred. 12+ years of related experience in a manufacturing environment. Proven track record of improving operational performance and achieving business results. Minimum of 5 years of people management experience with demonstrated success. Strong project management skills. Familiarity with local and federal governmental regulations (e.g., OSHA). Ability to travel domestically (25%). Competencies: Strategic: Develop and execute long-term strategic plans. Lead and motivate teams across multiple locations. Efficient: Optimize procurement and inventory control processes. Enhance productivity and reduce operational costs. Implement capital investment and improvement projects. Foster employee growth through coaching and mentoring. Build and manage a diverse, high-performing team. Ensure operations comply with local and federal regulations. Maintain a safe work environment and manage workplace hazards. Key Responsibilities: Develop and implement robust manufacturing plans to maintain high standards of operations, ensuring product conformity to quality standards. Manage division's inventory and procurement processes with third-party and intercompany partners. Establish and exceed key performance metrics to meet KPI targets. Oversee inventory management based on predetermined fulfillment rates and principles. Ensure compliance with capital investments, improvement projects, and operational CAPEX projects. Collaborate with regional and global manufacturing and sourcing functions to deliver efficient and effective supply chain and distribution solutions. Identify and implement productivity improvements to reduce costs, scrap, and rework. Ensure compliance with state and federal regulations and company standards. Provide leadership in employee relations through effective communication, coaching, training, and development. Coach, mentor, and develop team talent to build a high-performing, diverse organization. Our client is an equal opportunity employer that is committed to diversity and inclusion in the workplace. They prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic as outlined by federal, state, or local laws.
    $73k-132k yearly est. 8d ago
  • Sales Operations & Support Director: Drive Efficiency

    Astound Business Solutions, LLC

    Senior operations manager job in Chicago, IL

    A telecommunications company in Chicago is seeking a Director of Sales Operations and Support to enhance sales productivity and manage a team. The role involves standardizing support processes, overseeing CRM systems, and driving marketing initiatives to raise brand awareness. Candidates should have 7+ years of management experience and exceptional communication skills. A Bachelor's degree is preferred, and a comprehensive benefits package is offered, including a salary range of $125,000 annually, plus bonuses and additional benefits. #J-18808-Ljbffr
    $125k yearly 4d ago
  • Director _ Corporate Tax _ Escalon Tax Practice

    Escalon Services, Inc. 4.1company rating

    Senior operations manager job in Chicago, IL

    What You'll Do: The Tax Director oversees the delivery of a full range of tax services in compliance with laws and regulations to multiple clients. This is a leadership position that is proactive and solution oriented, offering depth of experience to our clients in the fast‑paced world of start‑up accounting. This position reports to the Head of Escalon's Tax Practice. A successful Tax Director at Escalon has a high level of technical tax proficiency, a positive attitude, and a desire to grow as a professional; is self‑motivated and responsible possessing strong communication, interpersonal, analytic, and time‑management skills; enjoys the creative aspects of our business and is driven to find the best possible outcome for our clients. Day‑to‑Day Responsibilities also include: Build relationships and interact with clients to implement optimal income tax strategies. Deliver technical guidance on income tax implications of business decisions and transactions. Provide top level review of income tax returns. Identify and mitigate income tax risks. Collaborate with cross department internal stakeholders to generate tax revenue opportunities and support clients' tax needs. Mentor, train, and manage tax managers/staff and improve tax compliance processes. Foster a collaborative and positive team culture. Assist with M&A tax due diligence requests and other special tax projects. What You'll Bring Must Haves: Bachelor's degree in accounting or related field, and/or equivalent work experience. 12+ years in a busy, complex tax environment. CPA license or JD required. Nice to Haves: Master's degree in Taxation preferred but not required. Experience with tech start up organizations preferred but not required. Why You'll Enjoy Working at Escalon: We offer a variety of health benefits, all available on the first day of the month following employment with us, to keep you and your family feeling fit and well. Medical, Dental and Vision options Life and Disability STD/LTD 10 Paid holidays each year Flexible PTO 401K Retirement Plan Incentive compensation If you are hired at Escalon, your final base salary compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location. In addition to those factors - we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Escalon is an equal opportunity/affirmative action employer. More about us: Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech‑enabled platform to small‑ and medium‑sized businesses (SMBs) and startups. The Company enables its clients to spend less time on "back office" functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US‑based remote workforce and global delivery team in India, Escalon's solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in‑house talent and (iii) the cost frictions associated with scaling internal back‑office teams as businesses grow. For more information on Escalon: ************************* Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross‑sell/up‑sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology‑enablement and offshore capabilities. In late 2022, New Harbor Capital made a growth equity investment in Escalon Services. About New Harbor Capital New Harbor Capital is an experienced, lower middle‑market private equity firm that seeks to partner with growth‑minded, founder‑owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long‑term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals. As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech‑enabled services, healthcare, and education services. #J-18808-Ljbffr
    $109k-164k yearly est. 2d ago
  • Senior Manager-Debit Acquiring PMO

    American Express 4.8company rating

    Senior operations manager job in Chicago, IL

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **Our organization:** The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. **About the Role:** Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners. The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you. **Key Responsibilities:** + Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work + You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program + You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address + You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches + You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus + You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap **Minimum Qualifications:** + 3 years experience within Acquiring, ideally with exposure to OptBlue + Proven experience in a senior PMO/Program support role within complex, matrixed environments + Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail + Detail orientated while maintaining a view of the bigger picture + A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed + Strong comfort working in ambiguity and helping create structure out of chaos + Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding + Critical thinker; able to find connections, spot interdependencies and bring clarity + A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control + A self-starter who will hit the ground running + Must have positive, can-do attitude, able to remain calm under pressure + Excellent Microsoft Excel & Powerpoint skills **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Other Locations:** US-South Carolina-Charleston, US-California-Palo Alto, US-Florida-Sunrise, US-California-San Francisco, US-Georgia-Atlanta, US-Utah-Sandy, US-Illinois-Chicago **Schedule** Full-time **Req ID:** 25021456
    $123k-215.3k yearly 8d ago
  • Operations Manager

    Beacon Roofing Supply, Inc. 4.4company rating

    Senior operations manager job in Chicago, IL

    We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leadin Operations Manager, Operations, Customer Experience, Safety Manager, Manager, Manufacturing
    $71k-106k yearly est. 8d ago
  • Senior Cost Manager

    Heatherdaniel International

    Senior operations manager job in Chicago, IL

    Senior Cost Manager - Chicago IL As a Construction Cost and Project Manager company, my client provides full cost, procurement, and/or project management services which provide essential ingredients for the development and implementation of a successful project. They are aware of the need for practical advice and aim to be flexible while remaining focused on client needs. They work closely with the client and the rest of the project team to achieve value for money in terms of time, cost, quality, flexibility, and risk. As a progressive, dynamic practice, They aim to be innovative, constantly seeking to maximise and expand the service they offer their clients. Our client has consistently invested in the development of the practice through experienced personnel and modern technology - a blend and commitment targeted to best serve clients business needs. Due to continued success within the discipline, my client is looking to further increase their capacity and capability with the appointment of a Senior Cost Manager, to be based in Chicago IL. You must have a strong construction cost background, as you will be working on large and exciting projects, working for one of the most recognised firms in the US. Responsibilities Evaluate costs and advise on alternative proposals Provide advice on contract arrangements and conditions under which building will be constructed Advise architects and engineers on the cost implications of different construction methods, alternative choices of materials, and size and quality of the project to ensure that each element is reconciled with the cost plan allowance and the overall project remains within budget Prepare tendering documents including Bills of Quantities and estimating Manage the costs of projects during the construction stage and negotiate final accounts Change Orders Qualifications Relevant degree Experience working on major projects and have a demonstrable track record of a high standard of technical delivery. Experienced in managing both internal and external project teams. Well developed communication and interpersonal skills The ability to build strong working relationships at all level A strategic thinker, able to convey your ideas both verbally and in report form to Clients, external stakeholders, and the design team The ability to adapt strategies in line with changing priorities Chartership background is beneficial Job Benefits A competitive salary and benefits package including Pension, with salary negotiable for the right candidate depending on experience and qualifications. $130,000 -$175,000 Contacts For more information on this role and others, please call *************** and speak to Daniel Crowley at Heatherdaniel international. HeatherDaniel International is a construction recruitment agency. Our deep-rooted knowledge of the industry means we have insight into which companies will enable you to achieve your career ambitions. We recruit for a number of developers, contractors & consultancies. If you are looking for a Quantity Surveyor JOB based in Washington DC. Or another position as a Quantity Surveyor, Project Quantity Surveyor, Cost Engineer, Commercial Manager or Associate Director please contact our experienced consultants to discuss your career aspirations on ***************. You can visit our website at heather-daniel.com
    $130k-175k yearly 4d ago
  • Assistant Engineering Director - Hotel Operations

    The Association of Technology, Management and Applied Engineering

    Senior operations manager job in Chicago, IL

    A leading engineering organization in Chicago is seeking an Assistant Director of Engineering to oversee the operation of hotel facilities. Candidates should have at least 3 years of building management experience and possess effective communication and leadership skills. This role involves managing preventative maintenance schedules, improving staff productivity, and ensuring guest well-being. The organization values high energy and exceptional customer service to enhance the bottom line. #J-18808-Ljbffr
    $49k-86k yearly est. 4d ago
  • Director of Operations

    Umbrellaone | Fire + Facilities

    Senior operations manager job in Northbrook, IL

    At UMBRELLAONE, we make our clients' lives easier. Driven by purpose and empowered by collaboration, we partner with our clients' facilities managers to provide reactive General Maintenance & Repair and Fire & Life Safety services. We support the upkeep, safety, and operational excellence of store locations for the biggest names in retail and restaurants by delivering high-quality results at the best value. We are seeking an experienced and highly motivated leader to join our team as Director of Operations, driving operational excellence across all our teams. Preferred Qualifications 10+ years of national multi-site facilities management. Retail and/or restaurant specific experience is preferred. Track record of providing guidance, leadership, and support developing teams and growing individuals within the team. A career of building strong partnerships and encouraging collaboration with clients and local service partners alike to ensure alignment. Expertise with industry leading CMMS programs and other technologies that drive efficiency, customer experience and overall performance. Ability to assess operational opportunities, risks and areas of further investment. Responsibilities Partner with Division Presidents to execute strategic initiatives and operational priorities. Define, monitor, and report KPIs to ensure divisional performance meets or exceeds targets. Drive continuous improvement across workflows, service delivery, and customer experience. Lead, mentor, and develop team members to elevate performance and support career growth. Ensure effective use and optimization of CMMS platforms for operational efficiency and data integrity. Enforce compliance with internal standards, processes, and applicable industry regulations. Support budget planning, forecasting, and disciplined cost management across divisions. Identify and implement scalable processes to expand capacity and improve service partner performance. Maintain and grow an industry-leading national network of trade professionals. Serve as a trusted relationship partner and escalation point for clients, providing decisive leadership in critical moments. Pay & Benefits Base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, and experience. Year-end performance bonus Medical and dental coverage 401k with employer match
    $73k-132k yearly est. 3d ago
  • Market Service Manager

    Makita U.S.A., Inc. 4.3company rating

    Senior operations manager job in Chicago, IL

    Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
    $80k-90k yearly 2d ago
  • Operations Manager

    Search Masters, Inc.

    Senior operations manager job in Chicago, IL

    Responsible for leading the manufacturing production with electro/mechanical assembly and testing Will supervise 1 production supervisor and 25-30 hourly Will use data and metrics to drive and take full ownership of the product line to drive cost saving projects, on time livery, and labor costs Will find ways to drive improvements while working cross functionally with the other departments 3+ years of supervision/management out of manufacturing Track record of implement cost saving projects Metrics/lean driven Bachelor of Science degree is required
    $62k-102k yearly est. 2d ago
  • Operations Manager

    Sabin 4.1company rating

    Senior operations manager job in Chicago, IL

    Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN
    $51k-88k yearly est. 2d ago
  • Manager, Certification Operations & Projects

    American Osteopathic Association 4.2company rating

    Senior operations manager job in Chicago, IL

    Hybrid work model requiring Tuesday and Wednesday in office located in in the Streeterville/Magnificent Mile area of downtown Chicago, IL. In collaboration with the American Osteopathic Association's Certifying Board Services (CBS) Leadership Team, the new Manager, Certification Operations and Projects is responsible for managing the day-to-day operations and activities of AOA member boards and their respective certification products, services and experiences. This role involves evaluating, codifying, and improving the candidate and diplomate experiences. Additionally, the Manager will facilitate and collaborate with the CBS Leadership Team on select strategic projects, and in specific instances, lead the deployment and optimization of enduring programs under CBS purview. ESSENTIAL FUNCTIONS In collaboration with CBS Leadership, the Manager, CBS Operations and Projects will: Operations Management: Manage and streamline daily operations of all CBS activities. Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness. Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate/diplomate experience. Ensure compliance with 3rd-party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO/IEC: 17024, etc.), certification/credentialing industry best practices, and regulatory requirements, when applicable and appropriate. Program Management: Oversee the planning, implementation, and administration of CBS and relevant board certification programs' policies and procedures, such as longitudinal assessment (LA): Serve as the primary program manager for the AOA's LA program, including managing vendor communications and deliverables, coordinating staff and volunteer SME activities, monitoring and managing LA development activities from conceptualization through to administration and evaluation, and assists, as needed, with diplomate troubleshooting, platform issues and resolutions, and data retrieval, analysis, storage, and technical reporting. Ensure all CBS projects and programs are delivered on time, within scope, within budget, and in accordance with any/all delineated key performance indicators, as applicable and appropriate. Monitor and evaluate the effectiveness, efficiency, and quality of all CBS projects, programs, and activities on an ongoing basis. Candidate/Diplomate/Stakeholder Experience: Consider, design, and propose scalable and sustainable solutions to any operational issues, gaps, limitations, or concerns that can enhance the candidate/diplomate/stakeholder experience. Foster and facilitate strong relationships with external vendors and stakeholder organizations as required. Quality Management: Develop, implement, and periodically evaluate CBS quality measures to ensure the integrity, validity, and reliability of all certification processes. Conduct regular audits and assessments to identify areas for improvement. Lead continuous improvement initiatives to enhance program quality and candidate, diplomate, and stakeholder satisfaction. Teamwork: Provide training and development opportunities for CBS team members in quality, program, and project management. Foster a collaborative and positive work environment. Data Management, Analytics, and Reporting: Prepare and present regular reports on operational performance and key metrics. Utilize data insights to inform strategic decision-making. MINIMUM QUALIFICATIONS OR EXPERIENCE: Education: A bachelor's degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required. Experience: Minimum of 3 - 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings. SPECIAL SKILLS/EQUIPMENT The ideal candidate demonstrates: Strong organizational and critical thinking skills Excellent communication and people skills Proficiency in data analytics/visualization and project management software software such as MS Power BI, Tableau, MS Project, Monday.com Ability to work independently and as part of a team Knowledge/familiarity of professional member associations (particularly those in health care, and/or physician board certifications) 3rd-party certification accreditation standards is a plus. PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT PHYSICAL Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds. MENTAL Work is performed in a dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders. ENVIRONMENT Work is performed in an office environment or other approved location. This is an exempt full-time position. Hybrid work model requiring Tuesday and Wednesday in office located in downtown Chicago, IL Salary Range: $73,000.00 - $78,000.00 Annually We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. American Osteopathic Association is unable to sponsor work visas at this time.
    $73k-78k yearly 5d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Aurora, IL?

The average senior operations manager in Aurora, IL earns between $85,000 and $168,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Aurora, IL

$120,000

What are the biggest employers of Senior Operations Managers in Aurora, IL?

The biggest employers of Senior Operations Managers in Aurora, IL are:
  1. Hellofresh
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